I went there for my first time and gave them the drivers license and SS# which I really didn't want to do but the insisted. After filling out all the forms they informed me I was too old to be seen. They don't take anyone over 70. So I asked for my paperwork back but they refused to give it to me and were very rude about it. I should have been told before all the paperwork they don't take over 70 year olds! I really saw no reason why they needed my paperwork because they never saw me and I wanted my SS back! read more

I went there for the first time and first thing they ask for is my drivers license and ss# which I did not want to give but the insisted on it. then was given forms to fill out and a notebook to read. I was then taken into another room and started a video to watch. within a minute she says i cannot donate as I am over 70. I asked her why wasn't I told right away? first thing they had was my drivers license! then I asked for my paperwork back because they never saw me and I didn't want my SS# left there. right away she gets the manager who was VERY rude! told me it was now their property and would be against the law to give me back my paperwork. so I said okay let me just cross out my SS#. told me very rudely I could not do that. everyone from the front desk to the manager were very unprofessional and rude! I would not recommend anyone to go there! and by the way I may be over 70 but I am very healthy and a lot of what I saw come through the doors was questionable. read more

I came here to donate plasma because it's the closest place for me and it looked like it had shorter wait times than other ones nearby. The place is clean and the staff were professional and treated me well. The screening took a while, but I didn't have to wait long to start it or to go on to each part. I know they have to check to make sure it's safe for me to donate, and safe for the recipient to receive plasma from me. They worked patiently with me going through my tattoos and scars and I didn't feel judged about any part of the screening. I had donated whole blood before, but I had trouble keeping my iron levels up, so I hoped donating plasma would work better for me. I did OK through the donation until I started feeling faint at the very end. I finished the donation but then I didn't feel good and just wanted to lay down. The staff was very kind and helpful when I wasn't feeling well. The nurse let me lie down on the exam table in her office until I felt better. That took a long time, maybe 15 or 20 minutes, but she was very patient. She encouraged me to drink some water and have a snack, and then I felt better and I was able to walk out and drive home. I felt fine after that. I would come back there to donate again in a heartbeat if I could do it. I drank lots of water the day before and the day of, and I ate a good meal before I went there, and I had a granola bar in the car before I walked in, and another one right before I donated, but I guess I'm just one of those people who doesn't do well with donating. They gave me $125, since it was my first plasma donation. I definitely recommend Plasma Biological Services to anyone going in for a first plasma donation or for regular plasma donations. read more

Horrible place. Most of the staff are rude and dismissive. Every time you go in there is a problem of some kind. I had one nurse completely miss my vein. I watch her and could see it about to happen. They also switched systems and didn't notify clients. Came in early to donate only to be told I had to set up a one on one appointment to transfer my data (WTH?)... another day. I've worked in IT support and I've never seen so much incompetence. Sad. read more

I've donated plasma recently, at another facility, but wanted to donate closer to home. I was refused because I have half sleeve tattoo, which h I got about 5 years ago. On top of that, employees there are very relaxed, not very professional. read more

so i tried calling about my boyfriend getting denied service because of an incident that happened couple months ago, i wanted an explanation. i called they told me i was going to be transferred to one of the nurses then got hung up on, i called again wanting to speak with a nurse, they told me they were going to transfer me again, and for the second time, i got hung up on. VERY unprofessional and i highly recommend not coming here ever. read more

I was told that I was deferred from another center somewhere and the manager said I needed to go and figure it out! I called the center that I last donated at out of state and they told me I was deferred due to the length of time it had been since I donated (2 years). So all that this place needed to do was call them and verify that and get my file transferred. When I told the same manager who told me to "go figure it out", he says "now let me contact my IT people so they can do a search in the system." My thing is, couldn't u have done that two weeks ago when this first was brought to your attention?!?!!! Very unprofessional here, and they seem to care more about turning people away than actually getting good plasma donations in order to save lives!!! please shy away from this unprofessional and toxic environment. read more

I waited two hours after MULTIPLE PEOPLE seeing how many tattoos I have and got told I couldn't donate. The last time I got a tattoo was two years ago. There is nothing posted on their website stating there is a limit on the amount you can have. There is nothing anywhere stating that you will be turned away. Two hours I waited to be told no. Bullshit read more

I've been a regular here for about a year and I don't have one bad thing to say about this place. Unlike the other plasma centers in the area, this one is generally never crowded, and I can usually stroll in and get into processing right away. The staff has always been friendly, a few of them even know me now due to my frequent visiting. Everything about this center is clean and professional. The other two closest plasma clinics in Aurora and Melrose Park are disgusting compared to this joint, I'd recommend it any day. Best point: They pay more than the other plasma clinics do. read more

Not even a single star rating. I wasn't told you needed your social security card (who carries that with them or other tax forms). My drivers license doesn't have my full first name on it so doesn't match SS card - first they said should be OK since it's close - then after waiting another 30 min was told no. Employees I interacted either were on the rude side. I can vote, get a job among other things with these ID's as they are but can't donate plasma. read more

Their add said $400 and nothing about needing a social security card and piece of mail neither did yelp! This is bogus!!!

This was my first time here, and everyone was not only welcoming and friendly but professional, too. Maybe other reviewers were subject to different staff members but I had no issues whatsoever and plan to go back, especially as there is currently plasma shortage in the US. Very clean, nice staff, will remember to bring sweater next time to cover up with :D read more

Worst experience ever!! I drove from another county and because of an employee error (lack of informing me that i had to stay in the building) i was turned away. DONT WASTE YOUR TIME GAS OR ANYTHING ELSE GOING THERE read more

The staff at this center are very unproffesional. I have been going here on and off for several years and everytime I decide the extra money is worth the horrible customer/donor service I get disappointed once again. Who these days does not need extra money? Most definitely my reason for going is to supplement my income a little but is it really worth the terrible treatment. To have a manger tell you that you've wasted their time bc you have complained is extremely outrageous. To leave that place so upset nearly in tears because of how the staff has made u feel unwelcome or like u caused a problem should not be acceptable. And this is how I have felt on many occasions. It's unfortunate I will not be able to go back to this place until I can build myself up to dealing with being treated like a a second class citizen again. I will continue my complaints though until they change. To this place of business I'd say if you are going to be the dominant center in the area you shouldn't make people feel uncomfortable walking through the door to donate. read more

Imagine this, you step into a cold building. The front desk stares at you - you are unsure what to do. So you sign in to donate some plasma and are brought into a private screening room. The lady giving you all the necessary information could be nicer, but she sends you off to get checked out by the medical staff. The medical staff treats you as if you are a AIDS ridden, heroin abusing hobo looking to score some money for some rocks. After you tell them things like location of piercings and other such info they hand your file over to someone else. I was really happy that this girl who obviously couldn't take care of her own piercings (Her nose piercing was red and infected looking), was not the phlebotomist that was going to stick me with a needle. I was unhappy that she was discussing her disapproval of my piercings with her coworkers who were giving me sideways glances. But who cares about the privacy of my medical records right? Pros: They give you money (25 first visit, 35 second, 20 after that) Cons: They treat you like the scum of the earth. read more

I thought the people who actually collected the plasma were pretty good, but the completely non-medically trained office staff (who are wearing lab coats and scrubs), not so much. They offer a referral fee, but they don't honor it. I showed them proof and they obviously realized I was telling the truth, but decided it would be more fun to be sarcastic little bitches than act even remotely professional. read more

I went there today for the first time and they were nothing but completely nice and professional. The initial screening does take a while, but it necessary for them to be thorough to make sure everyone's safe and healthy. Yes they'll check all your tattoos and piercings but they cant risk any activity where there is an increased risk for disease like hiv or hepatitis. The actual process took less than an hour making my entire time about 3 hours. It won't take as long every time hear after since the initial screenings good for a year. They paid me $40 for the first time...easy money, why not? wait a day or two between donations with no more than 2 in a 7 day period. read more

WORST EXPERIENCE EVER!!! DO NOT GO HERE! the staff was unbelievably rude, not one single employee knew what they were doing or how to answer any questions. the place was not clean, and very unprofessional. I would never recommend this place to anyone. I would rather walk in front of a moving car then have to step foot in this building again. read more

I had never donated plasma before but I have donated whole blood. I was a little bit skeptical of this location because of reviews, however it was the closest location to me. While there were a few times where I had to wait a little bit, the staff was very friendly and helpful. They answered any questions that I had and made sure that I was comfortable during the entire donation process. I will gladly return to this donation center. read more

i'm not sure what the problem was when the other person went there, but maybe they are paranoid. my hubby and i have been donating for quite some time. every single person there has treated us with the utmost respect and has always been very efficient and helpful. it is cold in there, but i am sure there is a medical reason for that. it does take a while to get through the first session, but this plasma is used to make medicine- sometimes for pregnant women- so they need to be thorough. would you like to receive drugs in a hospital that was made with someones plasma and they were not screened or not honest and then whatever was in their system is transferred over into your system? it can be life threatening! both my hubby and i have had piercings in our lives and we both have tattoos- no one has ever looked at us weird. they have to document those things because you cannot donate after getting a new one because of the risk you may have contracted a disease from the needle. they dont know who pierced you or if it was sterile! payment depends on your weight. if you weigh more than 180 (i think) you get 40 the first 2 times, 45 the 3rd and 4th times, then 50 the 5th time. then you go to the regular payment schedule of 25 1st time and 35 the 2nd time. plus you are helping to save lives! that is why we continue to do it when we can. also- you can go twice in 7 days- but no more than that. read more

I called this place to get some information and the staff was very friendly and helpful on the phone. They told me to bring in my id and social security card and a proof of address. I thought the latter two weird, but they explained it was FDA regulated. The first time I went it took a while, but they take your vitals and give you a physical and ask you a bunch of questions. The questions were the same as when i donated blood, you know, the weird ones about sleeping with an African and such. Perhaps the above poster felt that the medical staff asking him all these questions were specific to him, but I think most of its probably universal. I found that the staff was professional, but could have been more friendly. The first time took a long time, but I have been back since and it was a lot faster, and the more I go the more the staff seems to be nice to me. Overall, if you need to make some easy money, Id recommend this place. read more