I received absolutely high quality care when it comes to Sky, Vanessa and Denoshie! I totally recommend those ladies received top pay raises. read more

I notice that they were not cleaning the blood pressure cuffs between patients. Where they first check your vitals . They did clean the table but not the bp cuffs. I feel this should be done after every patient . No excuses ! Nasty . read more

This place is a joke, the most unprofessional center I've ever been too. The staff are not properly trained to stick people I had BOTH of my arms bruise up from blood clots and bruising this has never happened to me before in my life!! On top of that they would not honor my promotion because I gave them the promotion code while I was actually donating I forgot to give them the code at the front desk. They put my promotional code in WHILE I was sitting in the donation chair and ASSURED ME that I would get my $80 payment. When I was done I received a $20 payment. The next day they would not honor my promotional code and on top of that they would not restart my promotional code for the next donation. They took my code and did not pay me the correct amount and then said I could not restart my promotional code on the next donation. This place is a joke like I said the turnover rate is ridiculous every-time I come here I see new inexperienced faces. You cannot talk to a manager, they will not call you back and they are never available to talk to over the phone. While I was there I watched the manager walk around the entire floor and refuse to come talk to me in line. BioLife will definitely be hearing from my attorney for fraud and malpractice there nurses are not trained properly to use needles at all. If you value for wealth and health please stay far away from BioLife plasma centers. I pray that no one has to go through what I went through here. Please investigate these people. read more

BioLife Plasma Services - This lasted for almost 2 weeks!! I'm never going back to a BioLife plasma center again!! - Blood & Plasma Donation Centers Near Me - Addison, Illinois

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I waited two plus hours to see a nurse. Not one person bothered to talk to me or to inform me why there was a delay. I understand if there is a staff shortage, but I could have rescheduled my appointment if it would have had me not waste half a day. read more

This location is very clean and the staff is nice and friendly. What I don't like is that it's impossible to reach anyone here by phone or email. I had a question regarding my eligibility and I called multiple times and left some voicemails. It's been about a month and still no call back (obviously it's not going to happen). I also went on the BioLife website and send an email asking the same question and also haven't gotten a response. Also, even though you have an appointment, you could be waiting in line for hours. They need to hire more staff to help reduce the amount of time people wait. I don't mind waiting in line but when it's 2 hours after my appointment and I'm still standing in line, it makes me question what the point of the appointment is. read more

They have a list of medication that disqualify you from giving plasma. I go in waste 2-3 hours to be told the medication i take that is not on the list will disqualify me from donating. These people are time wasters. Will i was "waiting" several nurses, if thats what you want to call them that" i think they just hold phlebotomy certs which makes sense why people have been posting horrific needle sticks. Anyway, total time wasters. NEVER COME HERE UNLESS YOU WANT 3 HOURS WASTED read more

Way better than the Harwood Heights location! The people here were very kind, efficient, and made the process move along properly. read more

So I came in as a first time donor. I was on my fourth session when I was stopped at five! I was part of the $975 donation . I've been waiting and unable to make an appointment due to them not just I was told labs were not picked up... then, I was asked if I received a coupon for $50 which I did and would place me higher than the 975!!! It's been another week and unable to sign up online and also I was just told Quality had not cleared me yet!!! So unable to donate today again!!! Guess what??? my end Date for the promotion was also changed... very deceitful if you ask me and I'm not the only one. So they take a handful of people and do this. I have no complaints against staff here, nor hire they haven' handle things. They are awesome... the issue is Higher ups and the deceitfulness behind it. My location is in Villa park read more

I wish I would have taken a picture when it got really bad because it almost took up my whole arm. Please avoid this place. It's always a problem with this location read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Addison, Illinois

Prior to today I would have recommended this place as highly as I possibly could. But since the turnover rate for their staff is so high and their training is so minimal, It is very common to be met with hostile and/or inadequate help. The managers are useless unless they are actually approving coupon codes that you have every right to use. I can't say much about the people in the back / phlebotomists. I don't know their names but I know a couple of them actually know what the hell they're doing. The rest of them make it appear as if it's the first time they have stuck a needle in somebody's arm. The BioLife centers love to fill their walls with inspirational posters about how donations help save people's lives. But this place is nothing but a cash grab, and a lucrative one at that. There's a reason that they popped up all over the Northwest Illinois suburbs almost overnight. The money they rake in from treating people poorly, sticking them improperly, and under paying them should be criminal. These places need to be audited far more frequently, and that should include an "undercover shopper" type of experience. The exposé that would come from this information would be enough to show local townships that they don't need scummy businesses like this in their district. read more

As a First time donor I was doing research on going to this location since it's the closest place to donate nearby. These reviews left on here are just people mad that they didn't read the promotions and didn't do any research. This place was very clean, the workers were SUPER kind and there weren't any "invasive" questions. You're donating blood, they need to know about your daily health. My only negative comment about this location is that the wait was a bit long since they do over schedule themselves a bit, but it's not too bad. Just come ~30 mins before your appointment and you'll be a-ok. read more

Staff here are so helpful, quick, and great to work with. Here's the problem: This place runs on an appointment basis. You make appointments to come in, and there are strict rules about being late/early. But you can expect to wait in a line of 6-22 people literally every time you come in - just to sit down. The wait can take anywhere between an hour to 3 hours just to start giving, and that's typical. Sometimes you can come in and give within 20 minutes- sometimes you stand waiting for more than an hour. Literally as I type there are greater than 20 people standing in a line to give, and 7 waiting to be checked in. I don't understand why in an appointment run system this is an issue. I literally can't fathom why this can't be fixed. I want to write a great review - the staff here make coming worthwhile, but I can't until some changes are made. read more

I went on a Saturday afternoon the first time and the place was very busy. Overall, it wasn't too bad, but the wait for the physical was very long - took 4 hours altogether instead of the 2.5 I was expecting. My next appointment was at 5:00pm on a Thursday and the place was packed - didn't get into the donation chair until 6:30. Appointments don't really mean anything, because the lines were very long. Third time I went on a weekday morning and it was great - no lines. The staff is friendly and appear knowledgeable and conscientious. The $ appears on a debit card, which is nice. Haven't figured out how much I will get after the first promotional month. read more

It is a farce! I went in on Friday and donated was told it would be 100.00 for the first and second donation of plasma. I donated today was told that offer was no longer valid I believe that is fraud read more

Friendly staff, plasma donations are fast and smooth. First time donors can expect roughly an hour and a half to a two hour visit for the full screening process. read more

Scheduled an online appointment for New Years Day since the schedule showed them open. Drove there to only find out they were closed for the holiday. Online booking could use some work. read more

Be aware that they will NOT inform you of age restriction to donate BEFORE you spend over 2 hours answering ludicrous volume of questions. Required physician approval first. Still wanted to do physical another 1.5 hours. By the way your "card" is mailed and takes two weeks for payment. Lesson learned. Will not return. read more

FYI. The Biolife in addison has a terrible manager. The employees are wonderful, work hard, and are very polite. The management is so greedy to make money you will wait over 2 hours before tou are even given the opportunity to give your plasma. Make no mistake this center profits big on these donations and when I asked the manager why donors have to stand in a line with no food allowed and no water available because the fountains are closed due to covid, he tried to make me feel bad for asking. They tell you to eat an hour before donating then they hold you in line so it is impossible. How do you care about your donors when you treat them like cattle going for the slaughter? Another question would be if you care about your donors so much, why are you forcing them to expose themselves to people that could possibly have non-symptomatic covid19 for no reason? When people make an appointment why do they need to wait in line for 2 hours? read more

I've only successfully donated Plasma here twice, with two unsuccessful attempts. I'm currently waiting in line for my 10:05 appointment, there are probably 10 people waiting as well. This is a HUGE problem here. Most people can't and don't want to wait HOURS just to make it to the donation part that still takes an hour. The techs here are great, but they severely overbook themselves. I have left after waiting 2 and a half hours just to get into a station, and was deferred for a non existent fever. 99.1 is not a fever, not an indicator of Covid by literally ANY guideline. This is my third and last attempt here. There are other Plasma centers out there that at least from the reviews are run more professionally. read more

This place is probably one of the most unprofessional medical institutions I have ever been to. Overhearing conversation from staff members and hearing everyone say they did NOT go to nursing school but are sitting here missing peoples veins and giving them HEMATOMAS... I've been there 4 times and out of the 4 , 2 times I left there with my arm looking like this. The last time I went really hurt and I asked them to take the needle out not even 5 minutes into the session. It took two people to stick a needle in and find my vein ( goes to show how untrained they are with veins .. ) when I told them it started hurting and to please take it out, it took them about 2 minutes to finally come help me and it was only because a guy sitting across from me told them that the needle was falling out my arm and there was blood leaking all over the floor and table. I had a hard lump of blood after they took it out and my arm was in pain. Another thing is I referred my friend , he went for his second donation and when he asked if they were doing the bonuses she said that they weren't doing them this month I'm just trying to figure out where on the app it says that because I never knew it was an on and off thing that they promoted. She said " I don't think they're doing them this month but maybe next month " so with that being said I referred someone else to get tortured and I never got my bonus lol. This place is a joke fr. I bet all these people got trained during COVID. please hire real nurses and people that actually went to nursing school. Not people that laugh about not going to nursing school cause it's too hard. staff just talks too much and they take their sweet time that's why you're always leaving out 2/3 hours after your scheduled appointment ‍. And on top of that, they have all those people working and not one can answer the fucking phone. How are we suppose to reach this place with no one taking calls ?? All just standing around lolly gagging and talking. DO BETTER. I'm switching locations. Addison is NOT it. read more

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They don't tell you in advance they have you go through the entire questionnaire and screening process to tell you that you are not eligible I just spent an hour at their Addison facility going through all of this. Just to find out I am unable to donate because I had cancer a 1.5 years ago. Since it is not five years since treatment they will not allow me to donate. I am fine with that. But I do not appreciate driving here 20 minutes going through the entire questionnaire and admission process for an hour now driving 20 minutes home after being told I cannot donate. What a waste of time. The first questionnaire asked if you had cancer AT THAT TIME IT SHOULD HAVE BEEN FLAGGED! They wanted to so many questions and details it is as if they are looking to tell people know him to send them away. Due to this I will not be recommending this facility to anybody else. read more

Whatever you guys do, do not come here. They are beyond unprofessional. They all tell you different information and the show no remorse for faults that is on their end. I was a loyal donor and I sent numerous people here but I will no longer be doing that due to their unprofessionalism. I am extremely disappointed in the way that I've been treated. read more

Ridiculously unprofessional. Not only should you avoid them; they make it close to unbelievably hard to "transfer" home stores. This place is a joke, it doesn't deserve stars read more

One of the nurses asks invasive questions that are not needed for this process as well as is not informed about diet choices and decides that if you don't eat meat, you won't be able to be a regular donor. I came here TWICE and was turned away the first time due to them making me wait over an hour to even get to the physical that I did not end up getting because it was too late and there was an issue with a manager and donations in general that was not explained. The second time I waited 3 hours, went through almost the exact same process again, only to get to the physical and be told I cannot donate until I had the exact name of a skin condition that they said looked like it was something it was not. This was a waste of my time not only once but twice. And they still told me they hope I get access to my medical documents and try again in the future. Never again. If I decide to go about donating, it will NEVER be with this center. read more

Confirming what the other reviews are with mine. Management claims that since they gave me a hematoma on one arm and I decided to not let them poke around my other arm, I wouldn't get my compensation after almost passing out there in the clinic. Horribly ran -- My girlfriend has also had issues with them. read more

My experience was great. I was a first time donor and the appointment did take almost 3 hours to complete, but I knew it could take that long or longer. You have to go through an examination for vitals, a questionnaire, and also a physical before you even get to donate. I'm a registered nurse so I know how these things can take time. I was impressed that the tech found my vein right away, most places have issues getting my vein. Once I was in the donor chair, the donation part took less than an hour. The site is very busy, so expect times to be longer than expected. Everyone I encountered was very professional and friendly. read more

The staff there is not trained to preform medical procedures on the people they busted open a vein of mine and i have a blood clot i had togo to the hospital and for what just because of the scam they are pulling there read more

I have walked out at least 10 times and my last visit had 27 people in front of me and that was after I finally had my vitals taken and was able to move to the next five section of waiting. Unreal! I watched one guy wearing headphones NOT move for 30 minutes...not exaggerating. I love the employees but corporate has no clue how bad the situation is and does not even consider time wasted from the donors. read more

Fuck this place man. Clearly they are lazy as hell because they haven't updated their hours on their website I paid for an Uber here just to find them closed read more

I arrived and asked what i ate, told them what i had and said it wasn't enough so they told me to leave and get food so i did. came back a couple minutes and they asked to see my social and ID and they said they can't take me bc my ID is expired BY A COUPLE DAYS. they asked if i had a passport and i said no and asked it's only been a couple days, if i can still be seen bc i drove pretty far for this and she said no. The staff is so rude and don't explain any of their process. read more

I've been donating here for a bit now. A few positives to point out! The staff although extremely busy is very kind! They do their best to ensure proper steps are taken and everyone is safe. The wait at times can be ridiculous but then again you are there to donate for money by doing nothing. I have been one to wait for 2 hours before. I do believe they reserve too many appointments pre time slot which causes the wait to increase. If you do not want to wait then I suggest trying to grab a time slot when they first open! read more

I transferred from another BioLife and this was the worst experience I've ever had. Made an appointment both times and still waited over an hour just to give. No one has any sense of urgency. Lines for every part is long. They let new doners cut in front on the ridiculous line. DONT WASTE YOUR TIME HERE. read more

Terribly run the place nobody knew what they were doing took forever. Got here at 4 o'clock appointment it's know 9 pm.

Everyone there is very nice and I'm not sure how much of this is even their fault but if I schedule an appointment I shouldn't be waiting for over an hour to even get in a chair. The longest I've waited is FOUR hours. read more

Bio labs told me my appointment will take one hour. I showed up at 2 PM and got my blood drawn at probably 4:25 PM. when I was ready to get my blood drawn they stuck the needle in my arm and apparently they stuck it too deep into around my muscle area. After about 120 mg of blood was drawn and they were ready and they were like taking the plasma or whatever literally the alarms on the machine started going off and some nurse ran over and was like "uh oh." And then the lady told me that she gave me some arm bruising type of thing and they had to switch arms to give blood in less than one minute she didn't wanna rush so she put it in my left arm and then drew blood or whatever. In the end my friend Joanne (which was the only thing I would ever come back for she is an angel) gave me a little prize because they had to stick it into both of my arms and I got a bottle opener. I'm never showing up to biolife as long as my life shall live. read more

I got stuck badly twice by the same person and because of that I can't donate anymore even Though it is their fault

I tried to give on THREE separate occasions- never had a successful donation. The wait times are insane. The first time I was turned away bc they said I need more water in my system. Completely understand, wish I knew ahead of time but that's my fault. Second time, after over an hour I get to them blood pressure and temp station, sent home for a fever of 99.2...seriously? No fever when they scanned me in. They said it could be because it was hotter than hell in there and I waited so long but bc of COVID, they can only do the temp once. Third time, they do a vein check, one doctor says no, not large enough...uhmm I let him know I already passed this station last time. He gets another doctor, that doctor said both sides are great. Again after being there OVER an hour this time, I finally get to the first station (before the actual physical) and BAM minor fever again. Mind you I've waited a week in-between. They called a doctor over bc again no fever when I came in and I checked my own before coming-nothing. The woman said I'm probably ovulating? She kept asking if I was ovulating over and over. I said no idea and does it even matter? She said no, you can't donate today. I told them I wouldn't be back. Not only has it been extremely frustrating but the wait times are insane. All three times it was over an hour and pretty much in that hour, they checked my veins and took my temp. Seriously? read more

I scheduled an appointment for donation and arrived 10 min. early. There were 7-10 people standing in a crowded hallway, with not nearly enough space between (definitely was not 6 ft.). I am all for donating to help the fight, but I am not about to risk or support increasing the spread of covid in doing so. When I asked if that was a line I would have to be in, I was not given an answer ... only to fill out my paperwork. Not professional at all, and too risky. I recommend finding another route. read more

First time 'attempted' donor who was just shocked at the lack of staffing compared to the number of donors, the long delays at every point and the incompetent nurses. I had a 9:15am appointment and they open at 9am. Greeted by a friendly and completely stressed out staff member (because of the shortages) who asked me to wait in an area set aside for new donors. 40 minutes later I'm finally called to start the process which is interrupted 6 times as staff member entering my info must also greet and check everyone in. Then a brief wait to meet the medical historian which was routine. But this was the only medical historian working from 9:15am till 11:00am. In the meantime the closed playroom and hallway are full of donors waiting and the staff had actually started to make people wait outside because the conference room was no longer available to handle the overflow. After the historian it was another 35+ minute wait for a consultation with a nurse. The nurse was training a new hire so that slowed the process down further. First question from the trainee violate HIPAA rules! Both nurses were difficult to understand, unclear and generally incompetent. After 2 1/2 hours they tell me that I'm ineligible due to an inherited kidney disease that has been in full remission for 40 years and for which I am on NO medication. I have also donated blood and plasma for decades at other services. They were unable to explain fully why this is. I'd like to call and speak to a manager but it was made clear to me first thing that they are so understaffed that they don't even answer the phones! Literally all calls go to voicemail! I had also tried to contact them a week before donating using the website form and never received a reply. My takeaway is that some staff is courteous, some is incompetent but most importantly it is poorly managed and the sole metric is number of donors...not customer service or employee care. Avoid this place read more

This place is run terribly; stay away. They overbook themselves and it has always taken between 3 1/2 to 4 hours to donate the 7 times I've been there. I recently brought in a coupon for $600 for 8 injections to be completed within 30 days. It states to present to the staff upon arrival for the first donation (worth $65) for the coupon. So I presented the coupon immediately. She told me that she could not enter the coupon but her manager would by the end of the night. I was one of the last donors there that night and I spoke with the manager, Alex, before I left. He assured me that he had a "box" of coupons and would enter them before he left. The next day I see a credit of $20 on my card. When I went again a few days later, I asked about the $20 error. Alex was called over and he assured me that he would change it to $65 and told me to ask for him on my way out. 4 hours later as I was leaving, Alex brought up my account and told me that since it was not entered at my 1st donation, I was only going to receive the $20 that was on my card. He would "start" the coupon that day (my 2nd donation). He kept saying "there is nothing I can do; I can't back date it". I told him it was his fault that he did not enter it at my first donation. I told him I did what I was supposed to and now I have to pay (literally) for his mistake. I told him I could not come a total of 9 times because of my work schedule and the holidays. I was barely able to schedule the 8 appointments. We went back and forth. He never apologized and just blankly said "there is nothing I can do." I walked out and will not be back . They are greedy money makers and do not care about their donors. read more