Great service. Honest. Should definitely go back. Explained what needed to be done clearly.read more

SCAMERS!!! Apparently, I haven't been the first one who has been taken advantage of. Unfortunately,…read moreI went there just for a nail on my tire, since it was irreparable I was informed that a new tire was needed, as they didn't have the same tire. They had to install "my spare tire" since they pulled out the nail and tire got flat. I had no choice but let them install it. I was told "there was no charge" I thought it was very odd since they had spent over an hour in my car. (In all that time the female kept going to the back and staying long periods there, fishy) Well, I ended up driving away with a junk of piece spare tire shoved into my car, because they didn't install my original brand new spare tire. Since, I'm not playing games with the devil I had it documented. Next business day early morning I called to communicate them that I wanted my original spare tire back. Female on the phone was the same front desk person that was there that day, she just demonstrated her lack of professionalism, she denied everything and said bring your car back "I'll show you". I asked, what are you going to show me? She wanted to show me: How to force fit the spare tire jack into the piece of junk she and her elderly parter shoved into my car. Seriously? You wanted to show me how to fit the jack on something that I own, that belongs to me!? Like if I have no clue how the stuff that I have on my car must be perfectly fitted or placed, I was not born yesterday lady. Then, she proceeded to lose her temper and started yelling at me that if I have a problem with my car I should just bring it back to them. NO! I would never give you a chance to place your hands on my belongings EVER again! Further more, she continued yelling and threatened me to call her corporation if I keep calling and hung up my call; What's your corporation supposed to do, other than be ashamed of how this branch doesn't waste time to take advantage of customers. Also, I know a young lady that went to this place; she said they messed up her tires and they tried to keep one of her brand new tires. She asked them to give back to her and they were "oh, yes! We "forgot " we'll bring it to you" Boo! Stop thinking we females are an easy target and that we have no clue what belongs to us, or that we are ignorants and that we had no people that have our backs. So, here are my two cents to your business. First, you DO NOT had the right to yell at me lady, the only person who had the right to do that was my mother (yet she never did). You are no one to attribute yourself that right, apparently no one taught you, that taking someone belongings is called: stealing! Second, I never went there to ask anything for "free" I would have been more than happy to pay for the service and your time. But the "free" crap it's their bait. Advice; if you really want to save money, take your business somewhere else trustworthy as I did for my tire and brakes, based on other reviews (I would never compromise my safety with them). I had to get a new original spare tire because there was no way I would have shoved that piece of junk into my car. And no, no! No way, I'm not longer interested to talk to the management of this branch. I wasted enough time, money and energy with your shady business. Oh! by the way yelling lady, your nails looked bad! (I do have pictures, videos)

My car started to run really rough, to the point where I was afraid to drive it! Had just had…read moremajor servicing a few months before. Had car towed to Crowe's; they quickly found that rodents (almost certainly, squirrels) had chewed thru wiring from ignition system to coil; replaced it for a little under $100. They were completely honest and reliable! Will definitely be going back for more.

Awesome guy! We were broke down on a holiday middle of the night from out of state, he had us back…read moreon the road by morning! So thankful for him! Very trustworthy, he knew what he was doing!

We used to take our cars up to Phil at Rt.34 auto but he closed shop and headed back to Joliet…read more Then tried Gjovik's shop in Sandwich, which was a total rip off. A co-worker of mine suggested we try Rick's. Honest estimates and good work. Haven't had much done because I just bought a new truck but have had the wife's car in a few times and have zero complaints. It's nice to have a local shop that's honest and does good work. Recommended and will return with my business.

I have been taking my cars to Rick for at least 30 years, and NEVER in that time has there ever…read morebeen a problem. I can think of at least 2 or 3 times he could have ripped me off, and I would not have been able tell weather he did or not. He obviously didn't, but he explained the repairs in detail, and and showed me exactly what was done. I will be sorry when he retires! Mike Quilty Plano, Il.

I am happy with Aqeel. First I was scared to take my Porsche Cayenne. I had to get my breaks done…read more I am so delighted and happy with his work and knowledge about these cars. My hands down to this guy. Amazing and economical cost. I will be coming for all my Europeans cars here.

Aqueel makes excuses for jobs he can't do or isn't confident in doing. Although seems like a nice…read moreguy and does simple things quick and easy (oil change, tires, brakes, or even simple engine part replacement) i wouldn't trust him with bigger jobs.. a day job sure. Anything more complex find a mechanic that'll give you a warranty. Aqueel can't afford warranties. Maybe be has a warranty on the PARTS but he won't replace anything for free and will look for you to pay his labour. Even if the part fails you're expected to pay labour. So if the part is $200 and it fails, you dont pay the $200 part he gets it for free but still wants you to pay his labour fee. Bollocks mate! Quite a scam and unprofessional behaivor. Pay the pretty penny at a real mechanic shop and get a warranty for parts AND labour. In so many businesses in this Country of USA when you replace a part they give you a certain amount of time as a warranty. Then replace that part FREE of charge if it is defective (manufacturer defect) in Aqueels garage you will still pay. This is a greedy way to do business and sadly me or my family won't go back. I will drive 30 or 40+ minutes to a different mechanic who is slightly more expensive but Sadly aqueel will no longer be getting my money. Sorry ol chap!

Hydranics replaced water pump on 15' Toyota in JAN 23 and it failed. I replaced it myself and found…read moreinferior parts were used when sold OEM. P/N on water pump is US6047, costs $39 yet charged $296. Trust but verify, even when ASE MASTER CERTIFIED. Definitely regret bringing my car to the place!

I've been going to Randy and his team for about 20 years. He's not only a good mechanic but a good…read moreguy. good work, fair price and cares for his customers - who could ask for more?? Have Randy service your car - you won't regret it. Rich C

I've been taking my car here for a year to get the oil changed for my car. I have not had an issue…read moreat all. I go in the morning and drop off my car while I shop. I've never had to wait very long to get it back. They text me when it's done. I think going first thing is the best to avoid a long wait. The ladies that have helped me at the desk are always nice and polite. For a basic oil change this place works. Don't expect to walk in at noon and have your car ready for by 1 pm. That doesn't even happen at the places that take appointments.

I had an appointment to install two tires I purchased online. And an oil change. 2.5 hours after I…read moredropped it off they still are not finished. The only car in the bays, and the employees are standing around talking about weekend plans. For get about customer service.

Our the belt in our engine frayed randomly on our way to my in laws. These guys were soooo nice,…read moreefficient as hell, and had us in and out in 20 minutes. Great service, affordable, HIGHLY recommended. Thank you so much! (Andrew is amazing!)

Take my Ford here every time. Great service and responsiveness. Not a single complaint. Great…read morejob guys!

I made an appointment for 11:00am took my truck in and told them I needed it back that day and they…read morewere only to fix brakes and leaking tire. Guy calls me and said they were going to have to order a replacement tire and I said fine then but I needed my truck back that day and he said ok he would call me back but never did, I had to call them at 5:00pm and they asked to keep my truck overnight and I replied no then he said they would have it ready for me at 5:30pm. I went to pick it up and absolutely nothing was done to it no brake work no new tire or anything!!! They had my truck for 6 hours and did nothing to it and tried to keep it overnight. I wouldn't recommend them to anyone.

I take my car here because I trust them with my car. Always honest and they do a wonderful job.read more

Stay away from this shop. If you are thinking about bringing your vehicle here for service, DON'T…read more If you already have your vehicle here, I would call them to tell them you are going to pick up your vehicle to bring to another shop ASAP. Full Story below: **********6/4/2026 UPDATE **************** I brought my truck in a few weeks ago for a parking brake repair. It had gotten lodged in my driver side rear wheel. While there, the technician said I have 2 options, remove the mechanism and be without or rebuild the parking brake system. I opted to have it rebuilt. He called me back an hour later saying he had to slide out the axle to get it out and while he did that, he noticed there was damage to the axle shaft and it would be an additional $1300. I asked him to send me pictures of it. He called me back an hour later and said it was actually fine and the part he thought he was looking at was actually on the other side, but because he had to slide out the axle, I need to pay for differential fluid. Also, he said he was not actually able to rebuild the parking brake so he just ziptied the cable up to the frame and said I would need to take it somewhere else. Fast forward to (6/4), I noticed my driver side rear wheel started making a clicking noise this week. I brought it back to this shop to have them look at it. I let them know about the work they did previously and to have a look at it for me. They called me back and said it is damage to the axle and that I need to take it somewhere else because they cannot service or slide out the axle on a 4 wheel drive truck to have a look. I said, well what was your guy doing a couple weeks ago when he specifically told me he slid it out and also that I was going to need pay an additional $1300 for 'damage' he was seeing to the axle shaft teeth. Also, if you cannot slide it out, why did I pay for differential fluid. He said he will call me back and has to talk with his manager. Called me back and said their technician is saying there was already damage, he did not slide out the axle, and that he did not do anything (this employee is actually no longer with their shop, left a couple weeks ago). The best they can do is cover the differential fluid that they are not sure why I was charged for. He basically accused me of lying and said they will not be covering any repairs needed. ************* UPDATE 6/15/2026************************** 6/4: I took my truck to another shop for them to look at my axle to fix the damage done by this Jiffy Lube shop. They told me there is nothing wrong with my axle and the noise I was hearing is coming from the hub and the parking brake cable lever hitting the back of the studs and was due to the work they completed on my truck. I asked them if they can fix it, they said they could, but they do not want to touch it because the parking brake mechanism should have never been removed and left like that. After not hearing from the area manager or the owner of this franchise (even after emailing them when they responded to my Google review), I decided to put a complaint in with the Jiffy Lube corporate office on 6/4. They told me I would hear from the franchise owner within 72 hours and if I do not hear within that time, to reach back out to the corporate team. 72 hours came and went with nothing. I let the corporate team know on 6/10, they said they were escalating it and to let them know otherwise. Still nothing back from anyone at the shop by 6/14, so I let the corporate office know. They sent me a response on 6/15 stating that the franchisee told them that their district manager has spoken with me several times and I have hung up on them and no longer take their calls. THIS IS A LIE. No one reached out to me to discuss these issues or get an update regarding what the other shop had found. I let the corporate team know that he was lying to them. 6/15, I finally get an email (not a call) from someone with their shop named Mike (not the franchise owner as was supposed to be done). He states more of the same lies, but this time added a new one. The reason they did not replace my parking brake mechanism is because I DID NOT authorize the work. According to him, it was my fault the work was not done. On top of being called a liar yet again, he told me he spoke with the franchise owner and they will not be standing behind their work and making this right. They left me with unsecured mechanical parts which is a severe safety hazard. They are unwilling to correct this and told me to bring legal counsel if I want anything done.

Spilled oil all over the top of the truck when putting the oil in. Bring a funnel with you if you…read morego. Notice oil on my garage floor. Open hood and notice the mess. Oil level was good. Not recommended. Several other times they gave me the wrong tag for next service

All the guys are wonderful here and they don't overcharge. Lyle Brandon and the Smog Mechanic is…read morejust wonderful.

no communication, horrible service, and making up problems with my vehicle. also, they messed up my…read moreoil change three times it's ridiculous. had a car there that wouldn't start and after giving him $2000 worth of repairs, they never fixed the problem. also a repair that was supposed to take a couple of days took a month. again with absolutely no communication. what a crappy place too. DO NOT GO THERE. SPREAD THE WORD