We brought our truck to Plano Quick Care to have new rotors and new brake pads installed this past August and at the beginning of December ,we heard a grinding sound coming from the front of the truck, we made an appt the next day with the closest auto shop to find out what was causing the noise. After investigating, they found the two front brake pads were installed incorrectly, the inners were placed on the outside and the outers were placed on the inside. Which caused a heat crack in the brake pads and damaged to the rotors, we had new brake pads installed again and they re surfaced the rotors . We went to Plano Quick Care, to show Oscar, the manager , the original brake pads with the heat cracks and the pictures of what the mechanic found regarding the incorrectly installed brake pads and it was documented on paperwork from an ASE Certified automotive location. We wanted him to make things right and at least offer funds to help pay for part of the new install and not a $130.00 in-store credit. Oscar, decided that we didn't give him a fair shake by not coming to him first to have the problem fixed . First of all, we didn't not know the brake pads or rotors were the problem since they are less then 4 months old and after finding that out ,put yourself in our shoes, why would I bring my truck back to your location where your mechanics are the ones who created the problem by not correctly installing the brake pads on the truck. I do not recommend this place due to employees not be properly trained to work in the automotive industry and have caused us more problems with our Truck. read more