Oil change done this last week. Great service and great price! This is always my first choice my…read morecar care.

I am happy with Aqeel. First I was scared to take my Porsche Cayenne. I had to get my breaks done…read more I am so delighted and happy with his work and knowledge about these cars. My hands down to this guy. Amazing and economical cost. I will be coming for all my Europeans cars here.

Do not waste your money upgrading to a better wash. They do a terrible job cleaning out the inside…read moreand my black car had huge streaks. Also, washer fluid was watered down which makes bugs nearly impossible to clear. Staff is OK. Using coupons was a hassle and the wait was longer than I was advised. Don't worry if you get your oil changed (which I did) they will try to upswell absolutely everything. Realistically this is a drive through car wash with a cheap oil change.

Do not take your car here! I had an oil change done here, they didnt tighten my oil filter enough…read moreand over filled it. I called multiple times to resolve this issue and the managers said the owner would contact me and they never did.

The guys there were knowledgeable and cool to talk to. I went in for a quick oil change and left…read morelooking forward to come back and get other things done and for a affordable price

This place is the BEST!!! Alexia is so kool and she answers all my questions and make sure her guys…read moreare all doing everything right. I NEVER have a problem, this place is all around great and they rotate tires!!! I get discounts all the time now that I go there for all my vehicles. Thank you Alexia and to y'alls team GREAT JOB!!!

Got breaks, rotors, oil and new radiator with a service fluid flush. Service is always great! Never…read morehad a single issue with coming here, friendly staff and smart mechanics. And unlike other shops in the area they care about doing things the right way and that's very appreciated to feel valued as a customer.

Been a customer for over a decade. Always tried to approach these guys with grace and understanding…read morehaving wrenched on cars for over 40 years myself. It can be a tough business. Honesty and humility goes a long way. Let's start with the good... these guys always listened and would even install my own parts when I could supply them. They knew that I knew what was needed and there was a common and mutual respect between us. This has changed over the last couple of years though. First negative; they pulled our Lexus into a parking space after service, left it unlocked over the weekend, and ran it into a light pole - denied doing it despite the line from the light poles base exactly matching the new crease in the car. Second negative; they replaced a T-Stat on my truck and dented and scratched the driver's side fender up high (tool drop, done this myself over the years) - denied it again despite pictures before and after drop off. Third negative; dropped off our convertible for service and they parked it under the tree full of berries (you can imagine what it looked like after the birds bombed it) the droppings stained a brand new top (light tan and now with blue spots). No apologies. No "hey, we'll get it cleaned for you". Nothing. Fourth issue (I'm a slow learner and guess I give way too much grace); I brought the Vette in for service and they mis-entered the millage out on the invoice. When I later had the car sold the deal fell through because the CARFAX didn't match the odometer and the upset buyer suspected a rollback even though it was only 3K miles different. I asked the manager at this shop to call this guy and let him know what happened. He refused to "get involved". When I pressed the issue he told me he couldn't correct this with CARFAX even though they knew they messed up. This wasn't true. It was fairly simple and I took care of it. He just didn't want to put in the effort and correct his mistake. Final straw; I brough my LS1 powered Corvette in to have the harmonic balancer changed. Got the car back and just days later something "popped" in the front end. To replace this part, the mechanic has to separate all the steering components and drop the engine cradle, drop the rack and pinion, sway bar etc. to access and replace the balancer (I know what I'm talking about as I've worked on cars myself for 40+ years - Grab some popcorn, Google C5 balancer replacement and watch the video). You need a special tool to separate these components (ball joints, tie-rod ends etc.) so you don't damage them and can ensure reuse of them when they're viable. Well, there are hammer marks all over these things. It's like repairing a watch with a set of jewelers' pliers or a giant hammer... you don't do it with a hammer (separate them by beating them apart) unless these parts are junk because beating on them with hammer to break them loose is like brushing your teeth with a wire brush or walking on your hardwood floors in baseball cleats. Needles to say, I've tried to get them to stand behind their work to no avail - apparently I upset them because I called them out on their mistakes, noted their carelessness, and I'm just too demanding. So, they have informed me they no longer will accept my business or my calls. I've yet to speak to or receive a call from the owner and I don't expect to since these guys have no integrity left in them. I guess it's fine to go here if you have a beater and need a set of wiper blades or a basic oil change, but SERIOUSLY stay away from this place for any substantial repair or diagnostic work unless you have the patience of a saint or of God Himself. I get it... there's always a knucklehead in every shop, there's just too many here now though. The manager obviously has no shame, no pride in their product, or is he concerned with their reputation. He and his junior managers have clearly lost their sense of right and wrong (perhaps it's time for them all to change carriers). This used to be a reputable shop a decade ago. A lot has changed. Respect is earned not used as a slogan. You reap what you sow, "Mike" (Dolf). You lead by example. You show and act with integrity and your team will follow. If not, you send em' packing. A shop that won't stand behind their work is not a shop for you to patronize. I'd like to hear from the owner or corporate but I don't think they really care about their customers either.

This guy knows his business.He did an excellant job on my husbands truck. Looks like new.I highly…read morerecommend Automotive Specialties.

It was an unfortunate set of events that dictated we would not have our car repaired at Lucas…read moreAutomotive Specialties, but instead trade it in but that didn't stop the receptionist from being very rude, unprofessional and then hanging up on me when I said, it was unacceptable that we could not get the car back until tomorrow. I called back to speak to her supervisor and told him it was unacceptable that we could not get our car back today since she told me, I'll call you when it gets here. Making it sound like it was on its way and never once saying it could be a day or so from this morning. So I called back late in the afternoon trying to find out why I haven't heard back and she told me I couldn't get it until tomorrow. I explained that my wife needs it for work tomorrow and why wasn't I told that. She then said she did tell me, which she did not. So after she hung up on me I called back and I asked to speak to her boss. He was no better than she was in rudeness and professionalism. Years ago, I had dealt with them before and now remember what she was like that time too. They may do great work there but I wouldn't know it but I'll tell you what with those attitudes I will never go back there nor recommend them to anyone I know. I have never been treated so poorly by people who want to continue to do business in this town. On day two sometime just after 11 AM the lady from the front desk called with the estimate and we decided not to have the work done, she was angry and upset. I said I was leaving to pick up the car and that's when they told me it was taken to a subcontractor and she'll call me when it's back. I tried to interject that I would go pick it up, but she made it sound like it was already on the way. I was working and lost track of time and it got to be around 5 PM and I called back and she said the car is not there yet and that it would be there tomorrow morning. I told her that was unacceptable, because she knew my wife needed it to see patients as a traveling nurse. She said, I told you I'll call you when it's here and hung up on me. She knew from that morning that my wife was a traveling nurse and had patients to see the next day and needed the car but that didn't matter to her. Day three of dealing with Rich Lucas of Lucas Automotive Specialties and his representative at the front desk. I arrived at 8 AM, and another man was trying to help me but when Rich walked in he said I was wasting his time because I was looking for the best price for the work I want it done to the car and that they don't do estimates unless the work is being done there. (I ask you, what is an estimate for if you're gonna have to have the work done there and you don't have a choice once you get the estimate? No one I've ever dealt with before after getting an estimate done has demanded that I have to work done by them because they did the estimate. That is utter foolishness. So not only is he a mean old man he has deceitful business practices any uses fear and intimidation to try to get you to cave in to his view of things. We weren't even told until day two the car was taken to someone else to have the estimate done.) I went there at 8 AM to pick up the car and was told by Rich Lucas I don't listen because they said they would call me and no one called me. I said I understand but we need the car and I'll go pick it up. Rich said angrily, we don't work that way now get the "F" out as he stood up and pointed at the door. I said you're withholding my vehicle from me out of spite because we didn't have the work done here and I don't owe you any money, I'm calling the police. After the police came, he finally said the car would be there at 9 AM. I went back home and picked up my wife so she could leave straight from there. We arrived at around 8:40 AM and by 8:55 AM her car was still not there. At this point she took mine to see her patient and I waited inside where I could continue to watch the parking lot entrance. At around 9:20 AM I saw out of the corner of my eye Rich get up from the front desk and go back into the shop and then a few minutes later he showed up in the parking lot out front with my wife's car. Rich Lucas made me wait an additional 20 minutes, past the time he said the car would be there, knowing he had the car in the back the whole time. When he finally showed up with the car he had come from his back lot of which there is no access, except through the front entrance of which I have been watching since 8:40 AM. This means he is a deceitful, spiteful, lying, cheat. That's just my opinion after dealing with him for three days. It's also my opinion, based on my personal observations that he had my car the entire time and he was just being mean and spiteful.

Always very quick in and out with my work vehicle. Friendly staff, owner…read more I'd fall asleep waiting at the one by Gjovik's and they decided, for me, that the vehicle didn't need synthetic oil anymore..wtf?!

We brought our truck to Plano Quick Care to have new rotors and new brake pads installed this past…read moreAugust and at the beginning of December ,we heard a grinding sound coming from the front of the truck, we made an appt the next day with the closest auto shop to find out what was causing the noise. After investigating, they found the two front brake pads were installed incorrectly, the inners were placed on the outside and the outers were placed on the inside. Which caused a heat crack in the brake pads and damaged to the rotors, we had new brake pads installed again and they re surfaced the rotors . We went to Plano Quick Care, to show Oscar, the manager , the original brake pads with the heat cracks and the pictures of what the mechanic found regarding the incorrectly installed brake pads and it was documented on paperwork from an ASE Certified automotive location. We wanted him to make things right and at least offer funds to help pay for part of the new install and not a $130.00 in-store credit. Oscar, decided that we didn't give him a fair shake by not coming to him first to have the problem fixed . First of all, we didn't not know the brake pads or rotors were the problem since they are less then 4 months old and after finding that out ,put yourself in our shoes, why would I bring my truck back to your location where your mechanics are the ones who created the problem by not correctly installing the brake pads on the truck. I do not recommend this place due to employees not be properly trained to work in the automotive industry and have caused us more problems with our Truck.

Brandon and Kim run a great business!! We bring our Q50 and Telluride in for service and Brandon…read moredoes really good job of diagnosing the problem. They both go the extra mile in making it a good experience. Honest, experienced and great customer service. Highly recommended!!!

We stopped by since we thought we had a flat tire. A gentleman checked it and pointed it was a…read morebroken sensor for our van. He was very kind, courteous, and did not charge us for us time in diagnosing the issue. He also allowed us to take our dog inside the location. Thank you it's rare to see someone so kind and courteous. Highly recommend this place and will spread the good word!

Great service. Honest. Should definitely go back. Explained what needed to be done clearly.read more

SCAMERS!!! Apparently, I haven't been the first one who has been taken advantage of. Unfortunately,…read moreI went there just for a nail on my tire, since it was irreparable I was informed that a new tire was needed, as they didn't have the same tire. They had to install "my spare tire" since they pulled out the nail and tire got flat. I had no choice but let them install it. I was told "there was no charge" I thought it was very odd since they had spent over an hour in my car. (In all that time the female kept going to the back and staying long periods there, fishy) Well, I ended up driving away with a junk of piece spare tire shoved into my car, because they didn't install my original brand new spare tire. Since, I'm not playing games with the devil I had it documented. Next business day early morning I called to communicate them that I wanted my original spare tire back. Female on the phone was the same front desk person that was there that day, she just demonstrated her lack of professionalism, she denied everything and said bring your car back "I'll show you". I asked, what are you going to show me? She wanted to show me: How to force fit the spare tire jack into the piece of junk she and her elderly parter shoved into my car. Seriously? You wanted to show me how to fit the jack on something that I own, that belongs to me!? Like if I have no clue how the stuff that I have on my car must be perfectly fitted or placed, I was not born yesterday lady. Then, she proceeded to lose her temper and started yelling at me that if I have a problem with my car I should just bring it back to them. NO! I would never give you a chance to place your hands on my belongings EVER again! Further more, she continued yelling and threatened me to call her corporation if I keep calling and hung up my call; What's your corporation supposed to do, other than be ashamed of how this branch doesn't waste time to take advantage of customers. Also, I know a young lady that went to this place; she said they messed up her tires and they tried to keep one of her brand new tires. She asked them to give back to her and they were "oh, yes! We "forgot " we'll bring it to you" Boo! Stop thinking we females are an easy target and that we have no clue what belongs to us, or that we are ignorants and that we had no people that have our backs. So, here are my two cents to your business. First, you DO NOT had the right to yell at me lady, the only person who had the right to do that was my mother (yet she never did). You are no one to attribute yourself that right, apparently no one taught you, that taking someone belongings is called: stealing! Second, I never went there to ask anything for "free" I would have been more than happy to pay for the service and your time. But the "free" crap it's their bait. Advice; if you really want to save money, take your business somewhere else trustworthy as I did for my tire and brakes, based on other reviews (I would never compromise my safety with them). I had to get a new original spare tire because there was no way I would have shoved that piece of junk into my car. And no, no! No way, I'm not longer interested to talk to the management of this branch. I wasted enough time, money and energy with your shady business. Oh! by the way yelling lady, your nails looked bad! (I do have pictures, videos)

My car started to run really rough, to the point where I was afraid to drive it! Had just had…read moremajor servicing a few months before. Had car towed to Crowe's; they quickly found that rodents (almost certainly, squirrels) had chewed thru wiring from ignition system to coil; replaced it for a little under $100. They were completely honest and reliable! Will definitely be going back for more.

Awesome guy! We were broke down on a holiday middle of the night from out of state, he had us back…read moreon the road by morning! So thankful for him! Very trustworthy, he knew what he was doing!

These guys are the real deal. True neighborhood mechanics you can trust and won't rip you off like…read moremost of the corporate ones. Highly recommend.

This will be a very long review in order to include all info…read more.. This place used to be awesome... But over the last couple years the quality and integrity have drastically declined. Brought my jeep in because I thought the shocks were bad and had a check engine light, I was told the issue was a module for the air suspension. I was quoted about 2k to fix. It wasn't super important to me but I planned on keeping the vehicle so I just did it. Immediately after picking up the vehicle the engine light went on again and it was the same code. They looked at it again and said now I need some other 2k part. I told them I would have NEVER spend 4k to fix this and basically got screwed out of 2k. Fast forward, because I did have some history with this place I assumed what happened may have been a fluke but I was extremely wrong. Brought the same vehicle in because I had a code for misfire in cylinder 5 and the engine had a tick sound. They inspected and told me it just needed plugs and coils. I have a voicemail from them specifically stating a tune up will definitely fix my issue and it was almost 1,100! I said go ahead and do the work. Before I even picked up my vehicle they called and said I still have a tick and they can inspect more of course with added fees. At this point I was very mad that they misdiagnosed AGAIN and still intended to charge me full price. I called a friend who is a mechanic in Michigan and called my local Jeep dealer and with only telling them I had a misfire they BOTH immediately told me it's because of the cam and rollers which is like a 7k job! I then did a very quick google search to verify this and it seems to be a very very common issue with this make and model. I was then told by the shop manager that John (the owner) told him if we were going to "act some kinda way" over this that he would remover the labor and only charge us for the parts and to never come back (still over $500 for nothing). We had no choice but to pay since the vehicle was held hostage until we paid. Needles to say I was NEVER planning to go back there and it's really disappointing how fast this shop went down hill and no longer stands behind their work.