I just recently became a new patient here at Kaiser and I would say that the facilities are pretty…read morenice. You can get you medicine blood work here all at the same place supper convenient.

The new Kaiser location is a little bit hard to find in this complex of identical buildings. It is…read morethe very first building on your left as you pull into the garden way complex, the parking lot is around the backside. Kaiser does not have appointments for things like flu shots, rather a walk-in system. This would be fine except I just spent almost 45 min waiting for a flu shot when I could've been in and out of a Walmart or Walgreen In five minutes if Kaiser covered any location but its own. Luckily the waiting room is comfortable.

I can't describe here how much I appreciate this doctor and everything she brings to the table…read more Even though I have insurance. I still pay a monthly membership fee to her because I'm able to go to her with anything that comes up by email with some photos or description and she helps me. Best of all, she's always right!

What a difference from the traditional method of health care delivery! Cannot say enough about how…read morewonderful it has been shift my care to Dr. Rizvi; she is there when you need her, you can call or text and she responds right away, she has a lovely office and you never feel rushed. Wish I had the option to give her 6 stars!

Wonderful. I've been going to this clinic for over 20 years. I feel valued. While too many…read moreproviders just follow the medical algorithms mechanically, the doctors here exercise excellent clinical wisdom to boot. The staff are caring, competent, and provide strength-oriented patient empowerment. They have helped me through good times and challenging times and put up with me when I was not at my best. Recently, I had an opportunity to read the clinical notes of a recent visit. Wow, do they listen! I cannot imagine better care.

I'd leave zero stars if I could. I saw Jan Litz, and my son saw Dr. Copperman…read more THIS IS THE WORST CUSTOMER SERVICE I'VE RECEIVED ANYWHERE. AND THE WORST 'HEALTHCARE' AS WELL-though I'm hesitant to even call it that. I did not at all feel like Jan cared about my *personal* needs. She was warm and friendly enough until I asked her to order some tests that I wanted, or to think outside of her narrow thoughts. I was only asking for a comprehensive thyroid panel-we aren't talking expensive hypochondriac things. When I told her that a topical medication she prescribed was causing dryness and irritation, she dismissed my concerns and told me to keep using it. I took my son to see Dr. Copperman for a specific concern and he told my son that his issues were his own fault. His blaming alienated me, shamed my son and did NOTHING to address the concern we came in for. I have NEVER been treated this way before by anyone. His care was so terrible that I sat in the car crying from anger. I asked for a referral for my son, and was handed a list of providers and told they would send over a referral. When I called to follow-up, the referral told me they weren't accepting new patients. I called the clinic back but no one was available to help me. 3 days later they returned my multiples calls and said they'd send it through to another. That one ALSO was not accepting new patients. And then it happened a third time. Finally, I started calling around and then asked the new clinic to call for a referral and it took a week to receive it! As if that wasn't enough, the front office told me that I did not need to make a co-pay for a visit. I told them, are you sure? I usually do. They told me no, and refused to take any payment. When I was then billed for it, I called to find out why and was placed on hold, or hung up on, and never got an answer. When I went in for the next appointment, they told me at the appointment that I had to pay a $100 deposit to be seen since I was delinquent on my bills. DELINQUENT. It was a $20 co-pay. I was there for an appointment and had no other choice if I wanted my son to be seen.

I've been trying to reach the peace health woodfield station for several days and was unable to get…read moreanyone on the phone. One time the call was ringing but just when I thought I got ahold of someone the call was disconnected. I tried again, and it went to voicemail and this was at 10:30 am on a Monday. What the heck is going on with this clinic? They used to answer their calls right away after a few rings and now you can't get ahold of anyone there.

So it is next day, call ahead to schedule. I had a terrible time with this blonde lady who asked me…read moreif I knew what the condition I called specifically to be tested for was, which was super insulting and for some reason she was heavily seeming to discourage the test despite it being a simple swab. So! She sucked, but someone named Krista was amazing. She named off possible illnesses I hadn't even heard of from primary care doctors when I've explained the troubles I've had for years now. I am still taking a star off for that really terrible experience, but everyone besides that one blonde lady has been very nice

Do NOT go there if you need a standard yearly prescription refill. My daughter paid their fee, the…read moreextra cost for a lab test in order to get a refill, send it off the our pharmacy and it is only for 1 month. Call to say yah, blah, blah. blah. Now we have to do this all over again with an honest provider.

I went here in May and the staff and doctor I dealt with were amazing. I suffer from eczema and…read moreasthma and the doctor gave me exactly what I needed. Was so kind, listened to me. Filled my prescription and I was so relieved to find a place I could go. I went back today and the doctor that saw some made me feel like a second class citizen! Because god forbid I'm a fucking asthmatic with eczema. You truly hurt me deep. How dare you! The American Health Care system is completely terrible. The way this doctor made me feel like it's my fault I don't have a primary care physician. I have insurance. How dare you treat an adult seeking help the way you did!

the lady checking people in was super nice and helpful the NP that saw me was very abrasive and…read moredismissive (Laurie Kirkham), didn't feel like she really was listening to me or taking me seriously,waste of time going. very sad

Shockingly egregious experience. Never have I ever been treated so poorly in my life. I had come…read moreback in after taking time to think about my feelings, and about what had just happened. I wanted to talk to the receptionist who struck me as genuinely hearing me. I spoke with her, she listened and was paying attention to my words. I felt heard and seen. Until.... Until the nasty receptionist who was passive aggressive, rude, disrespectful earlier on the phone to me, and not just to me but also to my melanin blessed sweet girl. This receptionist interrupted my conversation, stood up, leaned into our conversation and tried to take it over. She got louder and louder dominating our conversation. I immediately told her I was talking to the other lady because my interaction with her was so bad earlier. She persisted! At this point I told her to stop! yet she persisted with her aggressive assault on my conversation. I was done being nice, done listening to her hijack my conversation, and finally told her to shut her mouth. She spun out! and launched a verbal tirade at me. I told her to shut her mouth a few times as a man from across the room, behind me starts yelling at me. He continues to yell at me, from across the room. The nasty receptionist was still blathering at me so I couldn't hear what he was saying. I assumed he was some weird Ken, and tried to focus on my conversation. Then I look and see a guy in sweats (who was actually security) yelling at me to get out. I was mortified he was speaking to me. He continued to yell at me in front of a room with at least 15 people telling me I was disrespectful and needed to get out. Never ever in my 56 years have I ever been asked to leave somewhere, I've NEVER had an interaction with any security or police. I'm going to leave my background and backstory out because it only matters to me, but I will say I have a unique perspective that most do not on public safety, public relations, security and law, and what happened tonight was more than bad. My kids later let me know they were talking about me, and my girl in the back. I am 56, grey hair and look professional even when casual. I look like anyone's grandma. So I must assume this is how everyone is treated. Having a few bad actors in clinic is a bad look. I will be taking my time preparing a formal complaint against the receptionist and the security guard, and I will give this issue all of my energy until I feel this is corrected. A receptionist who is so arrogant and entitled to interrupt and take over the other receptionist conversation with me has no respect for her coworkers or clients. And a security guard who escalated a situation rather than de-escalating it, used verbal intimidation and verbally kicked me out is a liability. Not only have I NEVER experienced something like this ever in my life, I have never been ganged up on by healthcare staff. I am interested in seeing how they are going to try and spin this on their end. This was egregious. And a HUGE mistake on them. I will never return.

I was with both twins @ Oak St Medical, & loved them both. 1 was Allergist, the other, Primary…read moreCare. I enjoyed the time with them, & looked forward to being their patient for good. However, there was a misunderstanding. I had severe headaches & dizziness, & both doctors suggested I get an MRI. I asked how to do this, bc I was new to Lane County, & both told me to go to ER to do so. And, I did. I thought I did the correct thing, but obviously, I made a big error. Hospital found a meningioma behind the right occipital lobe in my brain, with very slight brain bleed. It scared me. When I returned in a few days after the diagnosis, both Allergist & Primary Care fired me as a patient. I'd gone to see my Allergist, Kraig, & he was having issues w/home health w/his wife who was suffering from MS. He wasn't in a pleasant mood, & neither was his assistant, who made my visit a very sour one, as she was belligerent/ (this was around 2010). To this day, I don't understand what I did or didn't do. I felt so sad, bc I really liked my care @ Oak St. Medical! Above all, I loved both my doctors. I'd recommend them both to anyone, even though I was asked not to come back after my diagnosis.

Front desk ladies are rude, on a complete power trip. Making fun of me, refusing to listen to me…read moreand talking over me. Doctors are constantly leaving this place and you have to get a new one. I get called all the time to reschedule my appointment - once even on my way to an appointment once.