I hate to even do this (first-ever review) but this play is a RIP-OFF. I got blind-sighted by Gilbert. As I work 2 mins away I decided to drop my car off to see what was wrong with my stereo or speakers. Told me it would take them an hour to check my car. An hour later he calls me that the radio needed to be replaced and recommended I install a particular radio for $1000. (Once I paid he said it was $1,100 not $1,000) He said it was a great radio so I agreed. He called me to pick it up and once he showed me the radio I was disappointed as it was so outdated. It wasn't even wireless. The volume on the steering wheel didn't even work. He said it was normal.($319.99 -Kenwood - 6.75" - Android Auto/Apple® CarPlay™ - Built-in Bluetooth - In-Dash Digital Media Receiver - Black) I left and came back for a refund a couple of minutes later as I was unhappy with the purchase. To my surprise, they have a no-refund policy. I tried to work with Gilbert to at least install a better radio. He kept trying to upsell me. I wasn't going anywhere with him so I ended up paying $1,400 for a wireless radio. ($650 Alpine iLX-507 7" Digital Multimedia Receiver) He kept being persistent that it was the best they can do. The unit he sold me cost $650. Long story short if you want to get RIPPED OFF this is the place for that. That's what I get for not doing my hw and trusting Gilbert's "expert opinion". read more

Planet Stereo - Car Stereo Installation Near Me - Covina, California

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Quick and fair pricing. Came in to fix another shop's faulty part and they gave a fair price and had me out in less than 1 hour.

I have been very patient with the entire situation but to this date since I had LED kit lights ordered and installed by this shop- not the best experience or quality install and still waiting for replacement parts that was promised by Gilbert. When initially approached this shop for ambient LED kit for my 24 GV70, the first kit ordered was a very low quality kit. Only one of the LED worked as the rest was not functioning. The install was terrible and I had to figure out the better materials to mount these lights. I came back to Gilbert and he was well aware that none of the other lights worked so he ordered a new Kit. I instructed Gilbert to uninstall the old and replace with the Kit - but since they were not used to install these kits, I advised to install the wiring and I will finish up the actual mounting using a better mounting adhesive. When I picked up the car they happened to leave my car key on the roof so when I drove home - key fell on the road and was run over to several pieces. The cost of a new key $500.00. Made arrangement with Gilbert that because of the neglect w my car key, it would be an even exchange and he would t have to charge me for the new kit and install. The initial install and kit was charged at almost $400.00. Two of the lights have failed and have approached Gilbert twice to order the replacement parts or sell me the entire kit but he said it'll cost me another $400. He wouldn't even give me the supplier contact. The last visit I had gave him opportunity to see the lights that weren't working properly and said again for the 3rd time that he will order and call me back. It had been almost 2 months , totaling to more than 6months since the beginning of this terrible customer service. I cannot recommend this shop and will likely advise any of my car enthusiast groups to avoid this shop until they make this right. I had good faith to support a local business but being treated like this makes you think twice. If I still don't get a call back or reparation from this shop - I will share this experience to Better Business Bureau And Yelp and other soc media outlet. Supply a new set of led ambient kit from same brand is all I ask at this point but I suppose that's asking for too much since I have been ignored to get the replacements. read more

Great work but expensive There's a guy who worked in Hwy bragged about his system, but we never show it he would just talk a big game

As a guy that I didn't really know much, Gilbert helped me so much in what I really need! He gave me info on how it would sound and whatever he said to me was true! I went to stereo USA and they did a terrible job where I wasn't satisfied the work the did and Gilbert was the one for me here at planet stereo. I would come back here read more

Very impressed with the efficiency and professionalism of this place. Contacted Gilbert this morning and he answered my questions right away and he told me they could install my car radio that day. I had contacted multiple shops but Planet Stereo had the best price. Gilbert was very honest and the guy who installed it was fast and efficient. I waited about an hour and was very happy with how everything turned out! read more

Planet Stereo - Car Stereo Installation Near Me - Covina, California

Thank you Gilbert for helping me with my stereo issues on my Acura! You helped me big time and the work was really fast I appreciate it! read more

Planet Stereo - Car Stereo Installation Near Me - Covina, California

Hi Gilbert, thanks for the reply. Have you check with your staff about the incident? The total cost to install the stereo is $730. The 60% mark up price for the stereo doesn't include labor. I understand that brick and mortar stores do need to have some mark up prices for their products. However, 60% is way too much, plus the tricks that your employee did by swapping the device to lower end model was not ethical. Also, I'm not the person that leaves bad reviews for businesses, unless something bad like this happened to me. So far, I did 6 reviews (2- 5 stars, 2-2 stars, and 2-1 star reviews). Your assumption of saying I enjoy leaving bad reviews is simply untrue. I believe you are a good manager, because you are taking the time to make sure the customer experience. But since I got tricked by your sales people, I have 0 confidence in bringing my vehicle back to the shop ever again. read more

Gilbert took care of me when i came to check the store, i got the Alpine infotainment system, didn't up sell with anything, highly recommend read more

Planet Stereo - Alpine infotainment system - Car Stereo Installation Near Me - Covina, California

I spoke with Gilbert about installing new led- halo headlights for my 72 Chevy C10 classic truck. He was very professional and gave me some great options (chrome or black) to choose by putting them on my truck before installation. He gave me a good deal for the most up to date and color changing halo led lights. His mechanic Miguel did the labor and installation and they came out awesome! I totally recommend these guys for any audio, video, and custom lighting....thanks! read more

Planet Stereo - Custom Halo LED headlights - Car Stereo Installation Near Me - Covina, California

These guys are awesome big help definitely recommend them ask for Amir to set you rite up

came here to get a new screen for my car everything looked good till I hopped on the highway I kept hearing my dash rattle long story short they broke some trim pieces and didn't let me know they tried putting some sort of glue Ok now you want to question it I'll post the receipt on here so you can see the kind of people they are read more

Planet Stereo - Car Stereo Installation Near Me - Covina, California

Got ripped off. Got a 4 channel amp 400 watts bought and installed by them and they charged me $500. Without looking at the price i agreed (thats my fault). Looked up the price of the amp and it goes for $100-$120 read more

Planet Stereo - 400 watt 4-channel amp - Car Stereo Installation Near Me - Covina, California

I had some unusual request for my system i had set up myself, yelp has a feature that sent out my project to many audio shops. About half had prompt professional responses. First one I went to was a fail. Second was a fail. Work couldn't get done. Had to drive over over 35 min for these guys. I was expecting to be turned down because of liabilities and I might've just been asking for too much with what I have, but they did everything in their power to help and I left grateful for their service. I was very impressed with the quality of work the gentleman did on my car, quick too. Goes to show that they know what they're doing and are good at it. That's what got them the five stars. That and the fact i took my son and they had a little area that kept the little guy wanting to stay longer. That was a plus. Thank you gents. read more

Planet Stereo - Kitchen for the little chef, while my car was getting worked on. - Car Stereo Installation Near Me - Covina, California

One of the best places to buy car alarms and stereos. The mgr was there when i came in. He help me with remotes for my car. Said it would be 1 1:2 hour. But it was done in about 40 minutes. Great service - great prices read more

Great car stereo store. Good place to buy large bass speakers & amps for your car. No mickey mouse installations here. I've been bringing my cars here for many years. I definitely recommend this stereo store. read more

Great experience here! Walked in looking for a new stereo and speakers. They gave me multiple options and breakdowns to choose from. Great customer service! Quick service too! Went to 2 other place before and their prices were higher and customer service was terrible. I Definitely recommend Planet Stereo read more

Planet Stereo - Car Stereo Installation Near Me - Covina, California

Open on Sunday!!!! Very helpful staff cool to talk to and straight up on which works best with my vehicle. They installed my backup camera and it only took about an hour thanks guys . read more

Planet Stereo - Thanks for a quick installation looks good - Car Stereo Installation Near Me - Covina, California

Called right when they said they opened to get an estimate on an apple car play purchase/installation. Gilbert told me he had time today and I decided to go in for a quote. After the breakdown, Gilbert was kind enough to give me a good deal on everything. He made sure I was satisfied before going to another auto tech but for some reason I had a feeling to trust Gilbert and his team and I'm so glad I did. Despite having to come back later in the day since they didn't have the right part for my car, I was able to get it done sooner than expected. I waited for about an hour and they had a nice lounge/tv area. I'm so in love with my new apple car play. It looks so sleek with my car and Gilbert and his team are LEGIT & nice. I will definitely be coming back for window tints next!! read more

Planet Stereo - Car Stereo Installation Near Me - Covina, California

11/7/2023 Amazing service , Needed new headlights , 5min evaluation and took under 30min to install the headlights . Transparent with the pricing between HID and LED. Highly recommend the place . No stress and left satisfy read more

really cool place and Gilbert was a really helpfull dude. i came in almost closing time asking about apple carplay head units and he walked me through pretty much all the units they have that can be installed to my car and when i saw one i liked he gave me a rundown of the price of the unit and parts needed and even gave me a discount. also installed it same day which i really appreciated considering i came in almost closing time. also they got some couches setup in the waiting area so waiting didnt feel so long since it was nice and comfy read more

Planet Stereo - Car Stereo Installation Near Me - Covina, California

Best customer service! I came in for an LED headlight and fog lamps replacement for my 2016 Toyota 4runner. Gilbert assisted me and gave me reasonable pricing. They even fixed my interior lights for a fair price. Job done in less than 2 hours. I highly recommend this business. read more

I had my car stereo replaced at Planet Stereo yesterday. It was a really great experience. I felt like I got a good deal and the workers were patient and knowledgable. I wasn't planning to get the stereo installed that day, I was just getting an estimate, but it was such a breezy experience that I decided to pull the trigger and I walked out an hour later with a new stereo in my car! For what it's worth, I'm a female who was a little intimidated at trying to find a place that specialized in car stereos, but wasn't intimidatingly focused on subwoofers and amps...This place was great, for any kind of car stereo customer. read more

Gilbert helped me with my second set of rims for my car. Was very knowledgeable about products and got me a good deal on my rims. Was able to get them installed in a week and was very happy with my service. Thank you so much. Thanks again. Will be back again. read more

Planet Stereo - Car Stereo Installation Near Me - Covina, California

Was very impressed by the speed and efficiency that the staff at this shop offered. I was there about 1hr before closing time and after showing the selection, the job was done in no time. Very nice guys, felt honest, no weird vibes! read more

The guys at Planet Stereo really came through for me! Great customer service, truly professional. I have a classic car and was worried about leaving it with anyone. However, they took their time and made sure everything was right. I definitely recommend them, thank you for the great service! read more

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I recently got a Honda Civic 2007 and wanted to replace the radio and alarm system. I came to Planet Stereo after reading their excellent reviews. This place is fantastic, super friendly, and knowledgeable. They weren't trying to sell their products up, but gave good recommendations. I got a viper alarm system installed, and it's been working great. I got the radio installed, and it sounds and works great. I enjoy it because it works great with Apple Car play. I can listen to the GPS through the car speakers. I came in today for them to check my radio. During the week, the radio turned off and on a couple of times. I came in and asked if they could take a look, and Gilbert said yes. They have a warranty on their product and services. Gilbert had said he would reset it but instead completely replace the radio just in case it was a lemon. I am so please with their customer service!! Please come and support this business!! They are amazing!! read more

Excellent customer service along with the effort displayed within the work put in, very good service and great work with my new stereo works amazingly! Got a new radio installed within my older car and it sounds better than ever. read more

They got the best customer service!!, amir the best person who appraoch me when it comes to customer service, it came out fast yall need to stopby read more

Planet Stereo - Amir is the homie, helped me with everything i appreciate the customer seevice of this store, things gotten done fast. - Car Stereo Installation Near Me - Covina, California

Great help understood the issue over the phone and got it taken care of that same day fast highly recommend and great service great area to sit and wait overall great service read more

Armin was helpful and polite when I came to get my new radio installed. Quality of the radio is great with reasonable price. Highly recommended! read more

Another satisfied customer! Gilbert assisted me in putting together a stereo with various input options and speakers with great sound quality. He pointed out the pros and cons of different choices and never pressured me to buy anything. The final result for my '56 Tri-five Chevy was a solid alpine radio with an amazing sound quality speaker system. In addition with no ride home I chose to wait while the install was completed. The waiting room was comfortable and the extra large T.V screen made watching the dodger game just that much more enjoyable. My planet stereo experience was positive, I did not break the bank and the employees are professional and friendly people. The stereo system makes riding in the car an added enjoyment! read more

I came in for a stereo system because my previous one went dark few days ago. Planet stereo have a huge selection on everything I need for my car from low tier after market to top tier brands all in stock for me to chose. They also gave me bulk price of the stereo and very good price on labor installation. Everything was very clear and right on the spot. I expected to spend more time in here because they are so busy but surprisingly, they have someone jump right on my car and start working on it. The sofa lounge is very cool too. It only took them 1 hour to get my car done. I walked out very happy with what I paid for. Definitely recommend this place to everyone. read more

Planet Stereo - Car Stereo Installation Near Me - Covina, California

Stopped in to see if they could install light bar on my Sequoia. A challenge getting proper bracket; came through with a 52" 2 row light bar. Able to control either inside vehicle or by phone using an APP. Also they were able to rework our outside speaker system and back emergency light bar. Now have switch to control each. Friendly staff and they go the extra mile. They have rims, stereos so many accessories, worth a trip to check them out. Great prices added bonus. read more

Great service, really friendly. Took around 30 mins to get my new speakers in due to old ones being blown. They found the issue right away and they gave me multiple options on what I should I do. I highly recommend this place, prices are fair and they won't try to sell you on anything. Amir treats every customer with respect and was very patient with me, everything went quick and easy. read more

Planet Stereo - JL AUDIO C2 - Car Stereo Installation Near Me - Covina, California

Yet another successful visit with planet Stereo. They did a great job installing a pioneer radio and backup camera in my Kia Rio. The staff are so proffessional and efficient. I was in and out in less than 2 hours. I highly recommend Planet Stereo read more

Go talk to Amirh! they know whats up here Friendly and knowledgeable service. Great help and understandable support with any maintenance read more

I would highly recommend coming here if you need help with your car! My radio screen was broken and Amir was able to help me find the right solution for my budget. Happy to finally have music in my car! read more

Planet Stereo - new receiver - Car Stereo Installation Near Me - Covina, California

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Gilbert was super helpful ! I had called first to get an estimate for a new stereo. My car had its stock one & I was looking for touchscreen with Apple play. Once I walked in, he was nothing but helpful & nice. Explained everything well & really took his time making sure I was set up and knew what I was buying. They did a great job with my stereo and took their time. Really recommend this place ! read more

Planet Stereo - My new touch screen stereo. Went from stock to this kenwood. - Car Stereo Installation Near Me - Covina, California

The associate was very informative and know what my car needed plus great service. AJ was cool. I was waiting for my car to being serviced by audio technicians. It's family own business read more