Zero stars. My son attended a birthday party there. Poorly managed, and they allowed kids who were twice the age of the kids from our group join in. 3 of the kids from our party ended up coming out crying cause they were pushed and shoved hard by the kids from the other party who were twice the age and size. The birthday boy from ours ended up with a concussion, was throwing up and required an ambulance to the hospital. No refunds offered and the management was such a coward, they didn't even come out to deal with the situation when our party demanded. DO NOT GO HERE. read more

I'm sorry but wtf is with this company ?? I have one guy on the phone tell me I can change the amount of people any time and then I had another guy tell me to scale up just in case the spot get filled but I can change the amount of people when I get there and then we get there and get charged for 12 PEOPLE WHEN WE ONLY BROUGHT 8 ARE YOU KIDDING ME ?? And the kid at the counter is like no you can only scale up you cant scale down?????WHERE DOES IT SAY THAT AND WHY WASNT I TOLD THAT???????? And then he says that we can ask for a refund ?? Really?? That's the only option?? YES PLEASE ILL TAKE THE REFUND 600$ for 8 kids?? I'm disgusted with this establishment. What a scammy scummy business practice Oh and refunds are email only He wouldn't even refund us there wtf read more

awesome time!! Shoutout to samy, amazing secretary, good service, patience and awesome overall experienc. 10/10 would play again

Worst place , if you want to ruins your night go here, we said we want to play separataly they said ok, they they joined 8 more people, we asked for refund they refused and their boss was yelling at me, they didn't let us play the game and they didn't give us our money back, we even called the police and we are going to take this claim to court. Just don't go here if you don't want headache. read more

If your having a kids birthday there they will try to rip you off. They have ridiculous food pricing rules and if you bring in your own food , and i mean even goodie bags , they will charge you $25. And if you dont bring the goodie bags or extra food they still might charge you $25. When you goto complain to the guys that work there they will say "its the office, send them an email". You then send them emails about the error and they never respond or give you a refund, eventhough the staff sent the office an email telling them no "extra food" was brought to the party. So becareful with this place, its a money grab and the office is unresponsive and will charge you for things you never ordered or shouldnt pay for. Then you will get the run around and nothing will happen. I wouldnt have a bday here for your kids unless you wanna be pissed off or ripped off. read more

I would give them NO STAR if there was an option. I would highly NOT recommend this establishment. My friend warned me & I still went ahead. Book somewhere else. Laserdome in N.Vanc has better service. Read BBB reviews too before booking here. NOT FOLLOWING COVID PROTOCOLS. Early Dec booked party package that comes w/ room & lunch & paid $100 deposit. Public Health Restrictions ordered "no indoor gatherings/parties ". I called Planet lazer 1 week prior to party and questioned the new restrictions and employee said it's still OK to have party room. I wanted a refund & question about party room and only option was to email head office. So I did. Employee said expect within 24hrs to respond. Over 24hrs later, I did not receive email. Called Planet Lazer and still told me to wait for email to respond. I went ahead and emailed Vancouver Coastal Health about allowing party room gathering. They called me and said that I was right that no party of any sort indoors is allowed. 3 days prior to party, still no email from head office. So I called Planet Lazer to change reservation to just Laser tag & no party room. The day of party, still no email from head office. I arrived & employee did not give us $100 deposit back said that I have to use it as credit for "party" . So when I called about changing my reservation few days prior to just laser tag was not logged into their computer system. I kept on explaining to employee that this is not the case that we are here for booking just no party room as public health doesn't allow it. There is no one of authority to speak to directly. Employee repeatedly tells me "email". If I don't get a response from email 1 week ago, I highly doubt I will get one once they take our money. The employee goes to back again and said "I'll see what I can do". They end up honoring our deposit. Thanks to them, it ruin my day. There was another party booked on same day & time and there were over 30 people/kids in party room. NO ONE DID ANY VACCINATION CHECKS. They have extremely poor management and no one will reach out to you if anything occurs. read more

Worst customer service I've ever seen. Like bad even for Richmond. Waited 10 mins for someone to come to the till, then when they came, he asked us to wait 5 mins while he settled previous credit card receipts? Under staffed and under whelming- again, even for Richmond. read more

This place is a disgusting, poorly managed, understaffed and all around a terrible place to visit and or work at. My experience working with planet lazer had to have been the worst month and a half of work i'd ever had, the owner was very unprofessional and was very selfish of money hence he understaffed the place and only kept minimal employees he knew would stay cause he basically payed them off to stay. In the back, where all the food was kept for parties and events, it was unsanitary, never cleaned, dirt, dust, mold, pop cans, water bottles, pizza boxes, trash everywhere. On top of that they had rats before i had worked there, not sure if they got rid of them or not but based on how nasty it was, the rats probably stayed around. All around, i would not advise you bring your kids here because the amount of bacteria and filth is absurd read more

Great staff, great lay out and lots of fun! A few staff members and I decided to stop by after attending an event next door. Very large and fun arena with lots of cool lights. I felt like a kid again running around racking up points. Very cool idea for birthday parties or if you just wanna feel like a kid again! read more

Planet Lazer - Amusement Parks Near Me - Richmond, British Columbia

We went on a Sunday afternoon for our daughter's birthday party and it was so busy, a long wait as they were running behind, and very loud. I would suggest booking any parties with them during the week instead as it might be a better experience. However, once we got into the game it was really fun for the kids - some kids said it was the best party ever - thank you Planet Lazer! We got our party room just on time and the pizza and cake were both good. I wondered if the place was short staffed as they we had to wait a bit for the kids' drinks. Finally, it would be great if they provided paper plates rather than styrofoam (we brought them home to take to Lynas Lane later). No need for our garbage to linger long past any of us are still around, right? Kudos to them for having recycling bins in the party rooms, though. Overall, it was fun! Just try to understand what you are booking when you plan a party there on the weekend. read more

Terrible! Equipment fails and staff are useless to help. My kids had a horrible time and simply did not even want to continue playing later games. And forget about getting a credit or money back - these owners act like crooks ripping off parents. With so many families flowing through there they can get away with it. Stay away! The North Van laser tag spot is waaaaaasy better. read more

DO NOT go to Planet Lazer. We hosted a 12 years old birthday party. The attendant was rarely available. Was outside smoking beside his car and was not helpful. Over charged us. Not sure what is going on at this place. read more

Terrible service, over priced, disorganized...I would not recommend this venue for a birthday party!

Lazer tag always brings in the nostalgic feelings as a kid of fear, excitement, sweat and the competitive sharp shooter. The front entrance of Planet Lazer is a little secluded, it's around the corner from the Extreme Air Park. The parking lot is small, so just park in the bigger lots of the air park and walk around to the laser tag entrance. I was hoping they would have improved on the ventilation but it was minimal, there was barely any air flow even with the entrance doors wide open. Hot and muggy but eventually our bodies got used to it and we felt okay. The are lockers available to rent for a fee I believe, but just leave your valuables in the car. We came on a Sunday early evening and there happened to be 3 birthday parties going on. So there's a lot more private party rooms in this location. Little kids running around, yelling and screaming and food and debris was everywhere. It was chaos. Considering all the bodies around, there were only 2 staff members and it was kind of difficult to get their attention or help. Regardless, once we paid and got our sign-in cards it was pretty easy to set things up. Out of the 5 computers to register yourself, 3 of them were working, a little frustrating when there's a lot of people waiting to input their data. Once registered and code names picked, we just waited for our game time. Several TV screens had a video on loop of what the game area with players looked like, and how to use your gun and where to tag other players. I liked looking at the real-tie score board to see which players were doing well and who's on top - Who is Hobeeboo? over 100,000 points! The washrooms were on the messy side, probably because of the hoards of messy kids. There are a few arcade games and vending machines as well. Good thing the staff have a loud voice, you need it to overcome the ruckus of the kids, they yell out when the next group of players can play. You look on the screen for you codename and to see which vest number you have - once inside the blacklit room, put on your vest (the front is where your gun is attached ;)). The first vest I had was wet, Oh. My. Gross!!!! But you have to get past that - and lots of hand washing was needed throughout this laser tag process. A staff member yelled out the instructions, again a little difficult because he was yelling it quite quick but the main rules are written on the walls. Remember to hold the 2 red buttons on the side of the gun in order to activate your trigger! The "special abilities" are the good things to note: Invincible mode is when you can get shot with no penalties, so go into the war zone fearless and shoot away! Bonus mode is where you get extra points for every player you tag. Spy mode is when your vest colour changes so no one knows which team your on. The play area is a definite improvement to the old Planet Laser in the original Richmond location. There is a main top and bottom level with an in between level. The area has a lot of hidden corners and pillars, and it feels more maze like so you can really be sneaky and tag people around corners. I really enjoyed the layout. You can make this as sweaty as you wish, run around and tag people or stake out an area and ambush people when they walk by. Overall, I had a really good time and the price was decent. Two 20 minute games for $10! Of course they kept the keepsake paper records of your score and who you tagged and who tagged you. Records to compare with your friends to see who came out on top or see if your SO tagged you when you said you wouldn't tag each other - clearly the competitive nature comes out full force for my SO! Let your kid side come out! Don't just laze there, get your laser tag on at Planet Lazer! read more

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I haven't played laser tag since I was a teenager... And I remember why it was so much fun! But down to brass tax... It is important to note that calling ahead of time to make a reservation is the best route to go. Although there were plenty of people showing up and being able to easily get into the games. The facility was much nicer than I had expected and the staff were direct and informative. Everything ran on time and like a well oiled machine. The actually laser tag arena was FANTASTIC. I felt like I was in a game of tron mixed with starship troopers and halo... What a blast. The only negative I can say is that they didn't have any water in the vending machine. We had to walk next door to get water from the Extreme Air Park. But besides that, I highly recommend making an afternoon of it with friends. The more the better! read more

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Had a birthday party here. Worst staff ever, no idea what's going on. Moved us from birthday room to birthday room and kept changing our playing times with 20 little kids to occupy. Over charged us and did a fraudulent charge on my visa. Don't give these guys your number. There not above board. read more

Had my kids birthday party here. Total failure as a birthday venue. The experience was kind of like trying to bail a bunch of kids out of jail... When we arrived there was a huge line to check in and the place was packed. When we did check in he handed out cards and told us to have the kids register. None of the kids could figure out how to register on their own so make sure there are a lot of adults around the process the kids. They said if we couldn't get them registered in time then we would forfeit our turn even though the birthday package cost several hundred. My wife argued with the guy so he gave us an extra 10 minutes, so at least there was that. Kids did the thing for about 10 minutes and then wandered out unaware they had more time. Luckily by then they had cleaned out the birthday room so they had a place to go and when we asked the staff they said the kids still had more time lazer tag. the money we got lukewarm fresh slice pizza and an actually ok ice cream cake. I think by then they were scared of my wife so they pretty much left us alone. read more

Avoid going here. The equipment didn't work and the staff were unwilling to resolve the problems. The whole place is a shambles with no one in charge. read more

Terrible experience at the Richmond BC location! We booked a birthday party with room. Anytime I called to confirm details or ask questions, no one answered the phone. The package promised a decorated party room, but it was bare. The pizzas we ordered were wrong and some kids were not able to eat them and were hungry. The bathrooms were dirty. There was water dripping on the ceiling in the party room. When I contacted management about these issues, they said they fulfilled the agreement. With the wrong pizzas, misleading descriptions and dirty, under maintained facilities! The lazer tag itself was fun, but do not book birthday parties there! read more

I went here with my daughter and 4 of her friends. I prebooked the game, party room and a cake. I had a entertainment coupon that they refused to accept. Their bs reason was that the coupon does not apply to prebookings. This is not stated anywhere in the fine print on the coupon. Furthermore, They could not find that policy written down anywhere. They would not let me speak to a manager and would not budge on their position. The coupon would have been a tiny percent of the whole cost which ended up being about $250. Do not book here or support this place. Terrible customer service...actually non existent! I am also going to report them to the entertainment book. Why have a coupon that you do not honour! read more

This place needs more staff. Competent counter staff. Its Saturday night and only one dude who hates his job. Figure your sh!t out. Could be a really great place. read more

I would not recommend this place based on my experience. Coles Notes; their website didn't work, they don't return phone calls, their address is incorrect, they wouldn't accommodate our group and they suck at customer service. Wanted to go for my birthday and tried booking online but their website wasn't working properly. When I could finally access the reservation page, it wouldn't allow me to book more than 4 people and we were a larger group. I called and left a very detailed message on a Tuesday afternoon to make the reservation for Saturday. They never returned my call. FAIL. Since there were problems with the website and they didn't return my call, we decided to show up without a reservation. FYI, the address on Yelp and Google Maps is incorrect. We found this out by showing up to their old location... that they moved out of 3 years ago. FAIL. We waited in line for about 30 minutes and then were "greeted" by a very grumpy individual who didn't say more than "the next available time is 6 pm" (which was 2 hours later). Meanwhile, people before and after were paying and getting spots. Something didn't seem right. By that point, we were all so annoying with the whole experience that we decided to go elsewhere. read more

We will NEVER again visit your establishment for a birthday party. On Friday June 24 we paid nearly $700 to host 18 kids at our son's 10th birthday. We arrived to find ONE staff member at the facility trying to coordinate several birthday parties as well as greet and register walk in guests. It was chaos. Our birthday room was not ready. The kids came out sweating and dying of thirst - we had to ask for drinks several times but the ONE staff member was too busy to get them, leaving the kids super thirsty. It was pretty bad. We were not allowed to bring in any outside food or water. The fresh slice pizza was cold and gross. There was no one available to assist or help. Overall, this is the WORST $700 I have ever spent. To say we are disappointed with the value for money is a MASSIVE understatement. Honestly, I am super tempted to call and dispute my VISA charge because this is by far the most awful service experience we've ever had. read more

This place is great!! We went with a big group of us (booked ahead of time) and got in 3 super fun games in about an hour and a half. I have played laser tag at a few locations and this one is by far the best laid out and maintained space I have seen. It was clean and organized. The game space itself was awesome. Tons of glow in the dark paint to help guide you around, lots of places to hide for sneak attacks, and 2 full levels of to run around in. I would highly recommend Planet Lazer to anyone looking to have high intensity fun for a low intensity price. Two thumbs way up!! read more

Avoid this dump. I booked a birthday party for my 8 year old son recently. This place is understaffed to the extreme, high priced low service. I went 5 years ago in their old location - they had staff helping set up your party, adequate staff getting the kids prepared and supervising the game play. Now at 14380 Triangle Rd, they have 2 people working. No one helping kids get there packs as the one person had to - arrange groups, deliver pizza, try and supervise 30+ kids inside etc. We had to help kids from other people's groups. Chaos inside , unlike years ago they do not divide up groups so you get older kids working as teams, calling younger kids losers, we had to break up a fight between two kids from another group as no staff was present. Half the kids did not want to go back for the second game. Toilet over flowing with feces, we had to clean up the room from the people before (I don't blame the people before as a "cleaning service" was advertised), over cooked cold pizza . I will attempt to post pictures of : the birthday party room we had to clean up (the "clean up service" didn't actually happen). The men's toilet over flowing with feces no staff had time to clean it , the pizza was cold and over cooked. But if I can't see my trip advisor posting. This place was disgusting and a waste of money. read more

Terrible service - after I confirmed by email that we could have three rounds of lazer tag, we get there and told that we can only do 1 game (this is the second time this has happened). They were very unapologetic and just didn't care. This company should just be honest and say that they are only for birthday parties and drop ins are NOT welcomed - even if you do have an email confirming to come in. 30 minute car ride to get there, waste of gas and two very very disappointed 10 year old boys is not my idea of a fun time. So if you want to go, just go with a birthday party otherwise be prepared to be treated poor customer service.. read more

Attended a birthday party today. The parents throwing the party were afforded two medium pizzas for fourteen mine-eleven year old boys that had just finished playing laser tag for an hour. The slices were two inches at Their widest. The cake was a 9" round cake supplied with no knife to cut it until requested. The game attendant obviously dislikes kids and his job. He yells instructions with zero patience or enthusiasm. The room was requested clear with five minutes warning and then left empty as is for over half an hour. Though laser tag is fun they are not a birthday party facility. read more

Rudest service ever -- this place is NOT cheap and the you get horrible, VERY rude fella working? (Or is he the owner? That's EVEN WORSE!) Go elsewhere. You'll just end up being very irritated that you give this guy your money. read more

Maybe it isn't such a good idea to have neon yellow hair that glows under black light during lazer tag....this explains why I kept losing, however, I still had fun none the less. I felt like I was in the video game Metroid....a bounty hunter with a wardrobe malfunction. Staff were awesome. read more

What a nightmare. No staff, long lines and complete chaos. My son and his friend waited 45 mins to get in. Equipment didn't work. We should have gone to the park instead. read more

It was a great event for a large group of people on a Friday night (Apr 26) and the friendly staff were so kind to overlook our mistake so that everyone could enjoy the games. read more

Our experience at Planet Lazer Richmond last weekend was NOT GOOD. We booked a birthday party for 14 kids (at $27 / person - NOT CHEAP) in hopes that we would have the same experience we had for our older son's birthday when it was located at their old location. The main reason for our disappointment was: #1 - POOR CUSTOMER SERVICE - primarily dealt with a horrible manager, Josh (don't know his last name - is a shorter, heavy-set man who does not smile), whose customer service skills were zero. Unfortunately, we had to deal with him to complete our reservation via phone and sadly on location day of our event. One would think when you are working in the entertainment/arcade industry for primarily children, you would make sure to hire someone who has strength in this area. (Note: the other staff member was really nice however it wasn't enough to make up for the dismissive, negative attitude of the manager, Josh). #2 - SCHEDULING - this was not seamless as it is done by email and the follow up was not consistent. We had questions regarding the birthday package (details and substitution options) and it was difficult to get a straight answer as I think the person who receives emails is not the person at the location. For the amount of money invested by the consumer - this is an area that needs to be improved. #3 - THE BIRTHDAY PACKAGE WAS NOT WORTH THE MONEY - * Say there is a decorated party room, "1 hour Exclusive use in one of our decorated Party Room after your games." It is JUST a room with tables and chairs - NOT A DECORATED PARTY ROOM. * You are charged a $25 surcharge if you bring in any outside food. This is was NOT CLEARLY STATED online or in the reservation email that was sent to us (see below). The only time I saw the surcharge stipulation was on the day-of (little late to make changes..). It was in the small print on the waiver you need to signed when you paid for the whole event. Funny thing, they didn't verbalize it at that time either - I noticed it in the small print... I feel that most people are unaware and end up paying this on top of their bill because they have your payment information on file for the reservation (very shady). All in all, I DO NOT RECOMMEND THIS for a birthday party. If you were to just play a couple of games it would be fine because you can avoid most of the issues above (with exception to Josh) but for the amount of money and the "party experience" you hope to have - this is not worth it. ***Below is the reservation confirmation email sent by Planet Lazer: Your Event Will Include: 2-Laser Tag games per guest (add a third game for ONLY $5ea). Fresh Slice pizza for each participant. Can of cold pop / water for each player. On-Line Invitations. 1-hour Exclusive use in one of our decorated Party Rooms after your games. Dairy Queen ice cream cake complete with our logo and your childs name and age. Gift Certificate for Guest of Honour. All the plates, spoons, napkins, straws, candles, cake knife, etc for the party. Planet Lazer staff to clean up! Runs aprox 2.5 hrs in total Add-Ons: Reservation Cost ( including any Add-Ons): NOTICE OF BOOKING POLICY/PROTOCOL Thanks for taking the time to fill out your reservation information. We will now process your booking and call you within 24 hours to inform you this has been done. When we call you we will answer all your questions and review your booking. 5-days prior to the event we will call you again to reconfirm and get a 50% NON-REFUNDABLE/NON-CANCELLABLE payment for your event. You are welcome to come in person and take care of this, or do it over the phone. If the payment is not made within 5-days prior to the event date the booking will Auto-Delete from our system. If you are booking within 5-days of the event we will require payment when we call you. Once this 50% payment is made you have purchased the space. If you show up with less or if some in your party cancel, you will still be charged for the space you purchased. You are always welcome to book/purchase for less and add to the booking later, HOWEVER, space is limited and adding to the booking is only possible if space is still available when you decide to increase the booking size. Finally, as stipulate when you chose your booking time, it is very important that your group is on site at least 25 minutes prior to your start time (1st game time), as it takes some time to register for the games. I agree with and understand the Notice of Booking Policy: YES read more

Resubitting review from October 23, 2015 as this one somehow is missing from under Planet Lazer. We are supposed to be there for a birthday playdate this afternoon and I have not been able to contact anyone from that location for a few weeks via phone. I just wanted some simple information before sending out birthday invitations so I can give parents the right information. I left voicemails but no one ever returned a call at all. I choose not to converse via email as it is my personal email address and judging from this response, I prefer not to let them have my information as they seem quite unprofessional. As per Stephen from the Langley location, he advised me to submit any concerns via their website so I submitted a simple message to advise of my concerns. And this is the email that the Richmond location sent me: Hello Not sure why you would be frustrated, or even feel the need to vent. You have been trying to contact us for weeks(?), all voice mails are replied to - all, and in the extreme rarity that we may have shown incompetence and missed a voice mail we would have returned at least one of your voice mails given you have been calling for weeks, unless you chose not to leave a VM. Also, all our info is listed on our website and has been available to you. This is your first email to us and it is replied to quickly, it's unfortunate you chose to try to call us for two weeks rather than email us as your questions could have been replied to in a manner you were seeking. If we are not answering the phone it is because we are either on the phone or we as are slammed with customers. You will not get a call today as it is extremely busy, and although I recognize you made a reservation today, for today, there is no way to process the booking at this short notice and therefore you will need to come in on a drop in - first come first serve basis. (the email goes on but it includes personal information so I will refrain from posting it...) Obviously, the response infuriates me as any professional business would not speak to their customers in such an irreverent manner and question why they are upset and "feel the need to vent." Perhaps I am old school and wanted to talk to someone as you can say more in a few minutes than email but obviously, in a whole given day every day that they are open, they are too busy to pick up the phone and talk but can answer an email within minutes of my sending it to them. And it seems that they just do not believe the customers that I was experiencing website problems which gave me an internal server error message every time I made a reservation so I made a few to ensure that one of them made it through. But obviously, even if I make a reservation, they do not take customer service seriously and are choosing to not honor the reservation despite a customer trying to be proactive to ensure there is space for her kids upon arrival rather than be disappointed or wait a prolonged lengthy period. Either way, regardless of us utilizing their service or not, this experience has already made me decide not to use their location for my next birthday party..in two days!! If you are able to do so, travel to the Langley location and deal with Stephen as he has been quite polite and very professional when dealing with my "venting" from this whole Richmond location dealing!! read more

It opens at 3 on Fridays but says it's open at 10:30 am. We arrived 10 mins early, 2:50. The door was open, so we went in. The guy in the counter yelled, "IT'S NOT YET 3." It was rude, but I let it slide and we went outside. We were the first one in, but we had to wait for 40 mins for us to play which is btw with other people you don't know. Laser tag itself is fun. What was unsatisfactory is the service and the organization of customers. read more