Like many of the reviews state don't waste your money! Every time my kids get invited to a birthday here, I cringe. The staff are not attentive and don't really care. The parking was always absolutely awful but now they have taken away space along the side to park and posted signs that say extra parking at the bottom of the hill for a price!! I have never liked this place but that is the most off putting thing I have ever seen! Go to the one in Richmond it is much better! read more

I wish I had paid more attention to the negative reviews. There is no way they could ethically have 4.1 stars. I do not recommend booking this place especially for kids parties for several reasons. -the worst customer service I have encountered. If you have any problem they will tell you to contact their head office, there are is no phone number to contact the head office and you have to submit a form on their web page that they can choose not to respond to. -there is no supervision in the lazer tag room and staff do not help the kids get ready. Your child or guest could get assaulted and there is no help for them. -due to another event the lights kept on turning off and on. -the parking is horrific and it will be a huge inconvenience to your guest. After circling for 1/2 hr many of our guest had to park at the bottom of a large hill and at quite a distance. Our experience: there was a scheduling error on their part, and even though we booked the party 3 months prior to our party we got a call 3 days prior to our event saying what we booked wouldn't work. Instead of being helpful and offering solutions, they were rude, threatened to charge us $100 to cancel or change it. We had to call repeatedly as we were unable to get ahold of the head office. We then get an email with the wrong date the day before our event making us scramble to make alternative plans. Considering we spent $400 for 10 kids and a party Room, the customer service was beyond terrible. read more

DO NOT waste your money on a birthday party here. The New West location got behind on Saturday, Sept 15th and my son's party was delayed by 45 minutes. However, it appears I am still paying for my 2 hour time slot. Imagine 18 boys, aged 7-10 with nothing to do in an open space. I would have just reversed the party order and used the party room first but they won't grant you access until the last minute. Kids were crying, fighting and saying they wanted to leave (birthday boy included). Once we did get the party room they didn't: bring enough plates, had the wrong pizza, brought one cake instead of 2, didn't give us a knife to cut the cake with and were then short spoons. For each of these items, I had to go back up to the counter to get, with staff looking annoyed. At one point, I was followed back to the room to "count" paper plates because people must badly want an extra 2 Styrofoam plates! I've contacted them about compensation and, surprise surprise, radio silence! read more

We took the kids here this summer since they were demanding laser tag!. It was pretty quite, there were about 8 kids in total. The guy in the front desk was nice and friendly. The place is pretty dark but it seems the kids like that. They offer birthday parties which could probably be a good option to get out of the house. On Wednesdays they have 2x1 games and other sort of promos during the other days. The average game price is around $9 or 3 games for $20. Planet Laser was ok but I prefer the one in North Vancouver. read more

Planet Lazer - Laser Tag Near Me - New Westminster, British Columbia

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Do you want your kid to be yelled at and told to shut up? Go here. We had a party of 21 kids . It cost $800 and with that the guys at the front yelled at our kids while explaining directions (these are 6 and 9 year olds they were yelling at) super aggressive and told them to shut up. Also there were no plates, cutlery or napkins given until the last 20 min of your party. Go somewhere else . Save your money don't get your kids verbally abused read more

My son went for a birthday party. The staff was so unprofessional, rude and dismissive. One staff member called my son and his cousins (ages 9-11) "f#*^ing idiots" when explaining how to put on a vest. When we called to lodge a complaint the staff hung up and then would not answer the phone after. One staff member was not wearing a mask (another was not either, but has a medical condition apparently) and they were impatient and angry towards the kids. Do NOT take your business to this place. The staff are an embarrassment and should be looking for new work... read more

The pizza was cold but it was there from a birthday party an hour ago so thats fair i guess. At the end there was no play of the game (POG) which made it sorft of underwhelming when i hit the frag snipe There was a cat in the wall read more

This is by far the worst experience for a birthday party we have had!!! We booked a party at the new west location forgot 9 year old. We were told the game ran at 530 be there for 5 to sign in. We were all there and signed in before 530 the screen we signed in on said our game time was at 540 My husband and the 10 kids lined up and went in at 540 little did they know or were told that the game had already started. 5 minutes later that round wS over! They were ready for round 2 and spent the full 15 mins inside, we were not reimbursed for round one and when we got in to our room we were missing a large pizza. My husband asked where it was and they said that it would take 30 mins to get the pizza so my husband said forget it we weren't going to be there long enough. We got our money back on the pizza but that's because we had just paid for it as an extra. The customer service was awful! The one guy was trying to talk to us about our missing game time while he was standing eating a McFlurry saying he was just the middle man! We asked to speak to manager but we were told they didn't have one. I don not recommend this location at all! The Langley and the Richmond locations are much better! Avoid new west! read more

Understaffed and the lady in the attached picture is extremely rude and unwilling to provide customer service!! read more

Planet Lazer - This lady is extremely rude and unwilling to help!! Would not reccomend based on poor customer service. - Laser Tag Near Me - New Westminster, British Columbia

I went to many birthday parties and field trips here back in the elementary school days. When I visited a month ago, it was like walking into a time capsule. The same decor, arcade games, and vending machines. For the best deal, go on a weeknight for one of their specials. I recently went on a weeknight and it was fairly quiet. Get a small group together to avoid the possibility of playing two-man hide and seek. read more

I am very disappointed with my experience with Planet Lazer. I booked a birthday party and paid my 50% deposit at $27 per child, which was the posted online rate. However, 4 days later when we arrived for the party I was charged $30.50 per child. When I asked about the increase I was told the rates went up that day and there was nothing he could do about it. He did not give me any warning about the increase and, actually, initially just gave me my credit card receipt instead of the actual receipt. Later that evening I checked the website and the rate had increased to $29 per child. Completely dishonest and I am still wondering what the extra $1.50 was for. Do not book a party at Planet Lazer. read more

One of the worse experiences I have had! I had made an online booking for a birthday party and was informed online that I would be contacted five days before the event. I received the message and called back....and back...and back. Their calls go directly to voicemail and no one calls back. I assumed my booking was cancelled since I wasn't able to get a hold of anyone so I went in person. The young man who was the lone worker there was helpful as he recalled my name but said I had to make another online booking as he had called his manager. He informed me to email head office who is really the managers Mike's email address. I emailed him explaining the situation and how frustrated I was since the booking was supposed to be for three days away. His response was beyond unprofessional and so rude I can't believe he's the manager! I had sent a Google review which is under my married name and he called it "fake!" When I told him it's not as that account is under my ex-husbands name he replied "lucky!" Unbelievable! This was my email... To whom it may concern, I had originally made an online booking through your site for a party of 5 on December 3rd at 3pm. I received a tentative booking and was called a few days before the booking to request down payment to secure the spot. I called back on five separate occasions to provide my credit card payment and all times my call went straight to voicemail with no call backs! I went into your New Westminster location on December 30th at approximately 3:20pm to speak to someone in person since you don't seem to return calls or respond to emails! Prior to this I had made another online booking on Tuesday in case the original reservation was cancelled and no one responded to that email! The young gentlemen recalled my name and when I explained to him I had try to call on numerous occasions with no response he informed me due to your Langley location being closed for renovations they have been overwhelmed and not have been able to respond to calls! He called the manager who was of little help and then told me to email head office in hopes this situation will be rectified before the weekend! I have to say I have not at all been impressed with the level of customer service I have received or should I say not have received. It is inexcusable for a company to not respond to phone calls! It seems all calls go to voicemail with no one responding! The only reason I am pursuing this is that my son has been so looking to Planet Lazer to celebrate his10th Birthday with his friends. I sincerely hope you are able to resolve this matter! Sincerely, Rachel Kutney ...this was his response We have replied to both your google review and your emails Check your junk folder You do not have a booking with us nor will we accept one from you This is a bogus email - much like your bogus google account - no need to reply to it, it isn't checked Nice! read more

One of the worst experiences for a birthday venue I have ever had. The place is run by teens who have clearly not had any customer service training. What's worse is that they're rude and disrespectful. You're spending hundreds of dollars but they have no respect for you or your investment. Outside of that the infrastructure is horrible. Everything costs extra-- I mean everything! We needed an extra spoon because our kid dropped one and they wouldn't give us an extra one Three friends had parties there within the month and all had simmilar horrible experience. Save your money don't give it to this place, many other options available where you won't feel like a scammer while you're spending lots of money read more

Want here to play laser tag and there were just 2 of us do we thought we would just hang out and play pinball and video games for a half hour or so. The first machine "South Park" we put 4 quarters in expecting to play doubles with my son. The first ball went down the middle and the game stopped! Instead of tilling the machine I pushed every button several times then tried the start button and it took the other credit. No biggie I'm sure things like this happened before so I explained to the manager who put an out of order sign on it. He then said he believed my story but he could only give me 2 quarters back because I couldn't prove that I put 4 in. OMG. I'm a quarter scammer! Will not be spending any money here any more. First and last time here. read more

Came here for the first timer experience with Events and Adventures...our group had a blast and destroyed some other random team that was there as well... GREAT FUN, something different...great staff, decent pricing and awesome set up! Makes me contemplate the next level up...paint ball! read more

Extremely rude and understaffed service. I understand the stresses of the job, but the staff members are angry and short tempered towards guests in times when it is uncalled for. read more

We had a Birthday party for 8 year old in Planet Lazer, New Westminster location. Price per child almost like a Science World. But the quality was AWFUL! No organization. As we came in, we were asked to put all the stuff just on the table in the hall, as the room was not ready yet. Then we had to register all the players with details like full name, address, phone, bdate etc on the computer and...smile to the camera to take the photo! The cameras were adult high, so we had to lift every kid and you can imagine that registering them was really fun because kids are always patient. After that we had to run after the guy and ask what do we do now. "nothing" he said, "just stay here and I will call you". So we stayed at the same hall (did I mention the noise?) with many other people different ages, trying to make sure that none of the kids is running out. The list is not ending here, but no need in those unpleasant details. All i can say if you are planning a party I would not suggest going there, until your child is probably about 12+. read more

DO NOT GO TO THIS LOCATION! The owner/manager whatever he calls himself is the worst host and should not be in this role. He is so rude and has no business being in business. The location is ok but not worth the crappy way they treat you. Do not think you can have a child that has any special needs to your child's party or if your child has any special needs. I had a child with autism and because the child sat on the floor for a moment because he was overwhelmed he was asking us to leave. Such an amazing as$%&le. I am surprised anyone goes back for seconds. I will be going to any other location but there. What a waste of money and ruined my child's birthday party. Oh and the cake was so frozen we couldn't cut it. read more

This place puts money before the kids. At all costs. Out dated pop(I refused to sell rusty cans of pop, took it off the shelf then found it back on the shelf on my next shift), dusty uncared for arena with jagged exposed electrical outlets. Broken vests that are programmed to replicate another vests score(which means your kids score is not his score, its just a double). Rip off. Employees aren't to blame, by any means,(at least at the Braid location, those guys work really hard and I know they can't control the rules). They're customer service reflects the negligent management and lack of concern for human beings. I'm not throwing them under the bus, they're running over you with a bus, then doing it in reverse, so long as it makes them a buck. Even the arcade machines don't work, and they have a rule that employees are NOT allowed to put signs up alerting kids of "out of order" games, because they want your kids to put money in, and not get it back. The only technician is the GM. He talks to his employees like he would a person at a bar--that he doesn't like. I worked there but quit because I attempted to let someone use a discount coupon on a day that offered a cheaper rate, my mistake--and their response was, and I can even post a picture of the note if I felt like it, that said "WTF is the matter with you?!?!?" And in my opinion, that's no way to interact with an employee. Go ahead and play laser tag, its fun, but beware, they're going to stay true to their morals. "Their" morals. Save yourself the trouble and don't go. Its been a long time since I worked there, and I wanted to let it go, but too many people I know talk about their poor experience with PL, so I couldn't rest easy until I informed you of the truth. You're getting ripped off. And they love it. Took me over a month to be my first paycheck. It was a nightmare to be my last one. You'll be hired as a clerk, forced to paint the place. They take advantage where they can... They're horrible people. Oh, and they also run the Extreme Air park. Beware! If you fall and hurt yourself they will deny it or ignore your complaints. #Mike read more

TERRIBLE TERRIBLE SERVICE TODAY AT PLANET LASER new westminster.We had a 2 admission for 1 admission coupon from mobile bandit. When I attempted to redeem the coupon the clerk told me that we could ONLY use to coupon for the second game for the same person. There were NO RESTRICTIONS on the coupon what so ever, it simply stated " Buy 1 admission and the and get the 2nd admission on us". Our party only wanted to play one game each, but with the restrictions that they placed on the coupon at the counter made this impossible. When i asked to speak with a manager i was told that he wouldnt talk to me regarding this issue. The clerk was rude and very defensive. SHE offered me an email address to file a complaint... Which i did. However im not expecting aay results. My point is this: If your advertising a deal without restrictions the buisness should honor thier word. We all left planet laser dissapointed and angry. In my opinion this is false advertising and i think planet laser should do a better job in handeling this situation. My advice would be this; SPEND YOUR MONEY SOMEWHERE ELSE, CONSUMERS HAVE THE RIGHT NOT TO PUT UP WITH NON SENSE..Poor mamagemnet here Curtis! you need to improve your skills before you run the buisness into the ground. TOTAL WASTE OF TIME AND MONEY IN GAS TO DRIVE THERE. R Bliskis titrate74@gmail.com Comments from mangement please.... read more

Complete disappointment! Upon entering I find myself waiting in a long line while one person works the line and two other employees play on their phone and stare off into space. I then drop a large amount of money for a party room and it's only half clean (garbage still on the tables and left over food swept into the corner). They then get the soft drink order wrong and order two medium pizzas when we requested and paid for larges. End result hungry kids. Anytime I addressed my problems the care free, stare off into space, phone playing employees didn't really give a raw a%@. Save yourself the time, money and disappointment and find another venue to hold a birthday party. read more

$20 for three games, make sure you underbook rather than overbook as they do not refund no shows. Fairly good area, lots of levels and places to explore, not too big and overwhelming either. Staff are very helpful. Not sure about other packages, we decided to play and had other arrangements for dinner. Kids seem to really enjoy the experience and overall, that is what matters. Adults had a lot of fun too lol. read more

Cant say I was a fan of the customer service at the front desk. We got there around 930 on a Friday night and were hoping to get two rounds of games in since the website says that they are open till 1030. When we asked for just that, the employee stated that he would only allow one round because it was a Friday, he was tired, and he wanted to close early to go home. :-/ He even mentioned that if we each threw an extra 20 at him he would consider staying (??) For the hours he was suppose to be there anyway? - Crazy. Overlooking the rude employee and his snarky remarks, I loved the experience. We were there with a group of friends, and it was a ton of fun. I'd go again and would recommend it ONLY IF you're alright with overlooking the customer horrible service upon entry. :) read more

It's even worse. They keep charging my credit card with unauthorized charges!! I'm out $250! On top of the $380 I paid for the party. Beware ! Do NOT give them your credit card info. Update: After a 10 days back and forth I received my refund. Though I'm still short a bit on the taxes they left out. read more

They have a well thought-out system of a no refunds policy combined with a rule for staff where if an arcade machine is broken they are NOT allowed to put an "out of order" sign up. Great for stealing from unsuspecting kids. They also have a tendency to serve expired cans of pop. So if you go here watch for rust on the coke cans. And cross check your vest numbers on your score sheets and make sure no two vests are duplicates. They sometimes leave broken vests in games. The staff there is great, they work hard and deserve better pay for how much they do but the business is poorly managed read more

Booked a birthday party here after my original reservation at the Langley location was cancelled due to delay's in the Langley location's re-opening. They were helpful in transferring the reservation details over. Mickey was awesome. Laid back guy, but made sure everything was in place for the group of kids. I admired his patience as I am sure after a shift of screaming kids (and perhaps adults), it's difficult to stay composed. He was a one man show, looking after the booking's, as well as setting up the party room, serving the food, and managing the game. Somehow he had the time to carry on an interesting conversation about the history of the company. Pizza / cake was ok...it's not a restaurant...it's a Laser Tag facility. I am actually off to the Langley location once I am done typing this. read more

they have lasers AND planets!!!! ermahgerd!!! when i rolled up to the spot i was expecting just one, but not both! my uncle who works here told me that they line the floor with frog paste so that kids cant run (frog paste puts a debuff on childrens running stats) good thing im 42 so the frog paste didnt work on me. i freakin" bulldozed those kids over like bowling pins. all in all, a grrrrreat experience! (winky emoji) read more

Ugh, this place is the worst. We went for a birthday party a few months ago and paid for three games up-front; right at the beginning of the second game I slipped in an ENORMOUS puddle in the middle of the arena and sprained my ankle. I went to ask if I could get my money back for the two games I didn't play and they said they were unable to provide refunds for any reason. I contacted head-office, who were quick enough to get back to me and offer us a credit voucher for our next visit (which, they claimed, would be "in the system" and easily redeemed if we gave our name the next time we were in). Fine! We returned a couple of weeks ago for another birthday and they said they had no credit system at all, so it was impossible for us to have any credit. Head office has not returned any of our attempts to contact them since then. Buuuut let's assume you don't much care whether the business is a scam or not. The staff is terrible--both because they're always swamped (huge parties and only ever 2-3 staff on at a time) and because, I suspect, the turnover is so high none of them are invested anyway. Be prepared to wait for a long time just to get a game going, and to be ignored for a long time if you need something. That said, I suppose the arena is pretty good; it's big, multi-leveled, and with lots of good hidey-holes. But watch out for puddles. read more

My group booked two exclusive games (that's $215 per game, and nearly $500 including tax total). There were issues with multiple vests, with attempts to fix it eating into our game time. But okay, whatever. So the first game ended, and we were suited up for our second game. The second game was obviously a lot shorter than the first, and our scores reflected that as well. Everyone's scores were pretty much halved, and someone with a watch told me we were only in there for 10 minutes. A far cry from the advertised "Runs approx 25 minutes in total" on their site. (In practice game time should last 20 minutes, with 5 minutes of suiting up.) And the reason the employee gave us for cutting it short? "Because I thought you all seemed tired." I couldn't come up with such a BS excuse even if I tried. What I think happened was he cut it short because it was near closing and there was still another group waiting to go. But that's what they'll do -- blatantly rip you off $100+ with a BS excuse. Someone in our group was pretty insistent with her complaints, and after several minutes plus getting the manager on the phone, we negotiated one free game to be used at a later date. If it weren't for her, we would've just been herded out unceremoniously. Who wants to put up with that? I've been at this location a few times, and while it was uneventful the first few times, at the first sign of trouble, they WILL screw you over. Go only if you're feeling lucky... read more

This place was a joke!! I booked my son's bday party and it was a disaster from the start. The day before the party they called me to say they had not received my credit card information so my reservation was not confirmed. They told me the day before the party, who does this. The day of the party, I get there and they just looked at me and told me to wait. I was standing around for 10 minutes not knowing whether they had my reservation. Finally they just handled me some cards and expected me to know what to do with them. They were not friendly and not helpful at all. The pizza was terrible, it was burnt and cold. By the time we had the cake it was melted. And the thing that got me, they only provided us with plates for the cake. The kids had to eat their pizza on a paper towel. Needless to say we will NEVER have a birthday party at this venue. read more

This place should be shut down. I took my kids here last year for my daughter's 15th birthday. I was supposed to receive pizza and ice cream cake as part of the birthday package. The pizza arrived 1 1/2 hours late. The kids were starving! By the time they finally got the pizza, there was only one laser tag game left, and we had forgotten to get their ice cream cake. When I asked about the ice cream cake a couple of days later...we were told that the ice cream was gone. It had my daughter's name on it and the employees ate it! read more

The good: Huge lazer arena. The bad: dude with the long beard - the taller one (not shorter one) who's at the counter, is rude af. It would have otherwise been a fun experience. read more

This place must loose a lot of customers due their crazy system about them calling you. You leave messages and messages and emails and no one calls. This is the most worse place to book anything. read more

I wouldn't even give 1 star however I have to rate it something. Do NOT waste your money. Had a birthday party there last weekend. We booked for 8 people and told them there might be 9 - when we got there they said we had to pay for 9 people regardless of the fact there were only 8 people. Went to pay the "mindless idiot" who worked behind the desk and apparently if you don't have $200 CASH you have to pay a service fee!!!!!!!!! Machines did not work correctly - but according the service guy & I quote "whatever". I emailed the management team on Saturday and have yet to receive a email or phone call with regards to my concerns! read more

this place is HORRIBLE!! they double charged me for a birthday party and now will NOT refund my $113! owner does not respond, employees are helpless and to top it all off the experience is TERRIBLE - our game started 45min late, no plates for the cold and stale pizza, and rust on cans of pop. Severely understaffed, over booked, and very disorganised - it's utter chaos. DO NOT go! read more

Parents..trust me do not take your kids here...First of all its in a shady area where it smells like weed, second you walk into Planet Laser and it smells..third the service is horrible.. if you use your debit card they will charge you 0.25 and if you use a credit card there will be no charge. My son was going to play the arcade game, game didn't work, i advised the worker behind the counter that the game is not working and I would like the 0.50 back, he advised so sorry I don't have the key and because the light is not on the game it doesn't work, well if it doesn't work then put a Out of Order sign on it. The party rooms are way to dark. I would not take my children back here, the best laser place I have been to is in Norh Vancouve Laser Tag, its clean and more things for kids to do. Parents spend your money elsewhere.. read more

Hadn't been in a few years after some bad experiences. Since they opened a new location we thought we'd try again. Took 5 teenage boys after talking to the manager that things were better now. NOPE. Played three games - 1st game had two guns that didn't work, 2nd game had the same two guns not working after they were "fixed", 3rd game I took the "fixed" gun so the same boy wouldn't get screwed again --- yup, still broken. The set up is nice -- equipment is awful. Three games with broken guns....given one free pass. I'll just put it with the others to collect dust since we won't be back. Too bad -- was hoping for new equipment with a new site. read more

Worst place ever. Do NOT have a party here. I called to book a bd party and was told I had to book it on line and then someone would call me back. But I'm on the phone now, let's just do it. No. I went on the website. You MUST have 2 different phone numbers or you cannot book a party. Then it made me enter one of those weird letter combos to prove I was human. Tried 5 times to enter it and it was correct but it kept saying error. I called during business hours 3 times no answer. I emailed they later get back to me saying some people have problems on the site when using a phone or tablet - try a PCs or Mac. Ok so now I need 2 phones and 2 computers to book this place...... Grrrrr. Kid still wanted it there. Finally next day manage to get it into computer. Website says they'll call back within 24 hours. This is Thursday. Saturday I call and am told they won't call on weekends and no explanation why they didn't call Friday. Ok Monday afternoon I am talking to my husband who says I got this message from some guy at planet laser telling me to call him and laughs . I had used his number as the mandatory second number yet they had never called my phone( first number). I go down there on a Monday after noon and it looks as gloomy as it did 10 years ago when my son attended a party there. I walked up to the counter and young kid just stared at me. I finally told him that someone from here had called my husband. He said that was impossible because he was the only one here. I asked if he thought I was lying and then he starts arguing with me. Finally I just said listen I just want to confirm the party then. I told him when it was and he said no we weren't booked and they were full,. Wtf??? Whatever by this time I wanted nothing to do with these people. So I went went and booked a party somewhere else in one quick phone call and no hassle. Funny part was the day before we were going to have the party some dude from planet laser calls to confirm we'd be there the next day. Haha what a joke- we hadn't even confirmed or ordered any food and were told by the kid we weren't booked. This place is a train wreck and it doesn't seem to even be maintained. There are way better places for parties with people who have a clue how to run a business. This place doesn't It now look out of business soon as redevelopment signs up. Seriously this place is done read more

Bad experience does not even start to explain how terrible this place is. They are totally taking advantage of people, completely over booked, even though birthday was booked one month in advance.Birthday started almost an hour late. The amount of time for kids to play in the lazer tag room was reduced for no reason. There is no value for the ridiculous amount of money it costs . read more

My 7 year old son was a guest at a birthday party where the age ranges of the guests were 4 to 13 year old. After attending myself as well to see how it ran, I will not be booking his party there. Actually I am now not going to return at all. I felt awful for the kids and awful for the parents who shelled out 500$ for the party. They were embarassed and also ripped off. It started a few days before the party. We were informed by the party host we now needed to arrive 40 min earlier to get set up. OK fine no biggy. Problem was that they never informed anyone what the set up would be. So we get there and have to all take turns registering the kids on these ancient computers. At least five minutes per registration. While supervising the children. Given the fact that the majority of kids were just dropped off and had no parents I assisted In this. To make it even more difficult the computer required date of birth, address, phone number email, emerg contact, postal code and a photo For 25 individual kids. Who obviously don't know all this information themselves lol. Isn't this the staffs job to complete the data entry? I mean every place I've ever been u sign a quick waiver and then the staff input it for u so u don't have to manoever and take turns on the computer system. While supervising 25 rambunctious boys.should send waivers out with the booking so the parents can send them already filled. would make the process a lot less stressful for the kids., parents and staff.walked In and the party hosts had all of their stuff piled on the waiting bench with their newborn baby. no party room yet, no direction. Very grumpy man when I asked where I should go! He says, "why don't u try asking the parents who are paying!" And proceeded to ignore. I am not exaggerating at all he was MAD about something. So u can tell he's getting right stressed by all the boys in there. So eventually he comes out from.behind the desk before all the kids ar registered and bellows out "quiet the hell down before I have to get any louder, and trust me I can get a HELL OF A LOT LOUDER" and smashes his fist down on the game machine!! the parents were shocked. The four year olds lip starts quivering. Trsut me when I say we are not those self entitled parents either that think our kids can do no wrong....but they really were not out of line. They were trying to play the video games but the guy refused to give them change for the machine. The change machine was broken it ate my sons 5$ and the guy said there was nothing he would do about it. :( the other boys were going to share their money and he refused..Said "I don't have enough change for all of u and if I did I would only do it all in one go. so now u have 25 boys, no party room, nothing to keep them occupied, and the parents busy trying to register them, and u have the audacity to verbly assault them for playing. . So onto the laser tag...vests broken and gams cut short. After he went in and yelled at them of course during the safety instructions. "LISTEN UP NO RUNNING NO JUMPING NO SCREAMKNG NO CRYING! OR ILL GJVE U SOMETHING TO SCREAM AND CRY ABOUT!!!" I felt awful for them. The four year old ran out to the host crying and the guy has the nerve to tell him to "man up!" And laughs at him. So the kids r inside playing and the adults are all still crowded on this bench. Well sorry I mean crowded "around" the bench as it was only about 3 feet of space. So the food presents, cake, drinks, decorations etc for 25 kids plus adults is sitting on the filthy floor. The dad approaches the desk and says " hey can we go into the party room now where is it we were told we had it for 2 hours" this again sets off the tyrant "there's three rooms down there take your pick you're on your own!!!!!" Lol ya I don't even know what else to say...then while the kids r still in there he takes off thru the front door. So now there is no supervisor in the facility. I decide to go out front and see wh he is leaving (I honestly thought that was it that he snapped and was leaving for good) he meets some woman in a blue car, hands some money thru the window, and receives something back. Hmmmm.so ya save your money . not a nice experience at all. And like I said I am not one to exaggerate like this. Tke my word. It was awful. He was nasty the place is dirty and dated and dangerous and u do not get what u pay for.how about sending out the waivers beforehand, informing the host upon booking that theyneed to be there early, greeting them kindly, showing them to the space or party room when they kget there , which would also be a good spot to go over the safety rules where they aren't distracted, and not leaving the building. Clean the place fix the equipment and the arena there were jagged pieces of metal everywhere. This place really is that bad. No organization mean staff Then again maybe he just needed his fix. read more