Not impressed. Their internet prices are a joke. "We've got more in dealer savings than any other dealer." Fine print: we also add more fees than any other dealer. Price was not competitive and finance manager was arrogant and patronizing. Used all the usual tropes of trying to talk about monthly payment instead of vehicle price, saying that I couldn't be interested in 0% financing if I just cared about price, then turning around and telling me 0% financing was the best deal. Another dealership whose business model seems to be based on customers who can't do basic math and fall in love with the vehicle after driving it. read more

Where do I even begin... I called mid June to make an appointment with the service department to have a few things done on my 2018 Expedition, I told them that I am going out of town the week of July 1 and won't be back until July 8 and I specifically asked them if they will have an answer for me on what is going on with my transmission. The person I spoke with and made the appointment with stated that YES that will be plenty of time to figure out the problem. I dropped the vehicle off Friday June 28, I hear from Mark, the manager... on Tuesday, says we got you a new key and are looking at the back light which they say has a "Crack" and needs to be replaced (the whole back light) for $450.00! I asked whats going on with the transmission? He states "we don't have an answer for that yet" okay, at this point I am still out of town and its only Tuesday. Mark says he is going to call me on Friday July 5 with an update. Friday comes and its late in the afternoon and I finally hear from Mark... GUESS WHAT! the problem still has NOT been looked at. So my car has been sitting in their parking lot for a week now with no answer or even a guess as to what is going on. Mark says he will call me on Monday. So here we are on Monday July 8... Mark doesn't call me. I call the service department at 3:30 PM and have to wait on HOLD for 15 mins while they get ahold of Mark. I hung up and called back and someone in the service department was very sarcastic with me saying "I did call you this morning" I said uhh no. and then he kept saying "yeah I did call your husband this morning" I was with my husband all day running errands and going to the DMV so if he did I would have known. So, they finally get me on the phone with Mark who once AGAIN says my car has not been looked at. So I asked Mark why and he gives me the run around. I tell him that I made an appointment a week ago to have it looked at and they still haven't done it! he says he understands and I asked him how he understand if he has a working vehicle to get home with? or if he needs to take his children to the hospital with if god forbid something were to happen! So out of the kindness of his heart....................... he was able to find me a loaner vehicle until they can "look" at my transmission. while I am standing at Mark's desk he calls to the service technicians and says "pull tag 4090 in first thing tomorrow morning" WOW THATS ALL IT TAKES??? An angry customer standing in front of you asking WHY it hasn't been done yet?? So they call me Tuesday afternoon and tell me.... they know theres a problem, they know that its shifting hard because they can feel it when they drive it but FORD tells them they don't know how to FIX it so they deemed it as "fixed and safe to drive" even though its not fixed and nothing was done! So I call to file a claim with Ford. they contact me and tell me they are going to call Charlie the direct service manager. I call Mark to see if I need to come get my car while this is all being done. He says he doesn't know and let him go talk to Charlie.... a few hours go by and no phone call. so I call Charlie direct. He was incredible RUDE. Kept saying this is the first time he's talked to me (which I already knew) kept raising his voice at me. had the absolute worst customer service for a manager. anyways Charlie was so heated he told me to come and pick up my vehicle right now. Okay, GLADLY!!!!! So I pick up my vehicle and it smells really bad.... like spoiled milk. well while I was buckling my car seats in I notice dried milk or coffee on the seat.. so I wiped it off so I could put my daughter in the seat and then I notice all over the floor was spilt coffee!! Thank goodness I have floor mats because if I didn't it would have stained my floor!! the bottom attachment of the seat was unattached and had to spend 45 mins with my husband trying to fix it! And there's a broken piece from something that I haven't figured out yet! I will NEVER take my vehicle to planet ford. and beware if you do. while I was sitting there waiting for my car I overheard a lady say they are 25 cars behind!!! RIDICULOUS!! Worst service I have ever had!! Worst customer service I have ever had to deal with!! read more

Planet Ford Spring - coffee spilt on floor. this was NOT there when I dropped it off. I DO NOT let my kids have drinks in the back other than water. - Car Dealers Near Me - Spring, Texas

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Horrible experience. Had my car a week 7 days ( said it would take a few days) dropped it off right before i left on vacation. Come back and car service repair still isnt fixed. After calling for two days and not getting return calls. Finally got a hold of someone and was told they were just getting to it, day 9. Not even a courtesy wash or vaccum when they gave it back. First told me warrenty covered everything then when i pick it up, i owe 100$ ded. Overall Worst customer service and communication. The service department is beyond pact 24/7. Which tells you something about FORD. This will be my last ford I purchase. read more

I experienced a road hazard on 2/13/2022, called Planet Ford on i45 & asked if they had availability to work on my car. They told me yes, assigned my case to a rep and took in my car. A couple weeks go by and I hear nothing so I follow up and am told my car is being worked on. Later on I'm told that there is a delay as they're backed up in workload. When I follow up again I'm told the original rep got fired so my case was handed over to someone else, thus delaying the case even more. At this point I'm irritated because 1. Why am I finding this out weeks after I hand in my car 2. Why do I have to call back to back to get a status update? Isn't that their responsibility to follow up with me & let me know where I stand with them??? 3. They're not in communication with my insurance provider at all it seems because I'm having to put the 2 in contact constantly going back and forth and 4. Knowing that they're weeks late and I only have 30 days with a rental vehicle, WHY DID THEY NOT OFFER ME A LOANER? I had to literally call them back to back to back, freaking out about being left without a car & a ride to work due to their irresponsibility for them to finally agree on giving me a loaner vehicle. All of this caused me extreme panic and chaos, I couldn't focus on my work, I had to miss a day of work while I figured out how tf to get to work, I had to pay for UBER out of pocket & when that became financially burdensome, I had to beg for rides before they FINALLY gave me a fucking car. Once I get it, it takes another month for them to supposedly get the parts in and change the part (changing the part itself takes a max of 1-2 days, AT MOST. The timeframe was elongated due to parts not being readily available but 2-3 months of a backorder, really? Why Didn't they say that before I just left an essential part of my life in their hands?) They gave me an estimated time of completion of 1 month and it ended up being nearly 3, from 2/13 or whatever until 4/29. Anyway, I'm calm, cool and collected throughout this entire process even though it's caused me so much extra stress, time and MONEY.... But I'm working with them, right? When suddenly I get a flat (because life happens). I get the flat changed on my dime and put a spare on it and now I'm being charged with replacing the tire at nearly $240 on top of everything else. I understand this is their loaner vehicle and they can make up the terms and conditions but all of this could've been avoided had they 1. been completely transparent about their capability to fix my car in a timely manner and 2. honored their word regarding the timeline for when my car would be ready to go. Nearly 3 months sitting out in the sun, chilling, waiting to be worked on while people ran around doing everything but following up with me and upholding their word until I had to call in back to back like a Karen is incredibly out of line. I know that my car and my life isn't a priority, but I'm a paying customer. All I asked for was for transparency and consideration. Had I gotten my car back when they promised they'd have it done, the flat tire would've been on MY car and not their loaner vehicle. Shit happens, that's life but all of this could've been avoided with a little transparency. read more

We have come here every year for the past 3 years and purchased a vehicle! For the last 2 years Drew Matthew has helped us and he has been amazing every time! We recently pre ordered a 2022 Expedition and he communicated with us everything we needed to know! He was phenomenal and HIGHLY recommend him if you go to Planet Ford!!! He deserves a seat next to the boss! read more

Don't be tricked and scammed. Stay away!! I was interested in making a deal on a recently listed 2017 Tacoma TRD Pro that your planet ford spring has listed for sale. I reached out through the internet inquiry and had a short, straightforward exchange with Heather Rogers. I mentioned that I would be interested in putting down $16,000 cash if deal could be made at $35,000 out the door key in hand. I was then prompted to give contact information as a salesman was requesting it. Once I got in contact with Warren Ashford, he asked what was I aiming to do. Verbally, over the phone, I explained I was looking to get that truck for $35,000 out the door, key in hand with TT AND L. In doing so I'd put down $16,000 cash for such a deal. Warren stated that he would get some numbers together and email it to me. Via text, he sent his email and in response I sent mine. A full day goes by with no communication from Warren. Today, I receive a email stating "So I have a driveout price of $32,507." At this point I'm extremely excited that he not only got me to 35k he got me a little lower than that to boot. Once leaving work I give him the heads up that I'm coming because I'm located a hour away from your store. When I arrive I meet Mr. Ashford and all is well. He shows me the truck and sets up for a test drive. Shortly there after I'm ready to do paperwork. Sign me up. We go over the WE OWES, CARFAX, and warranty information. All is well in the world and I'm ready to pay the man as they say. Once he hands us the purchase order he points out the $32,507 and where to sign. I get it done and off to the box he goes but i wanted a second look at that purchase order to confirm numbers. He brings it back and it's at this point I feel tricked, mislead, and slapped with disappointment. The total amount is now $48,507 which is not what was mentioned with Heather or Warren. I went as far to tell warren that I even stated prior to drive way across town that I needed to be out the door at no more than $35k. Instead, here's a purchase order including my $16,000 cash down payment for a total of $48k. They were trying to make me finance my cash down like double interest. After digging up texts and emails he states that "these truck always sell over retail and that we had to pay for dealer costs". The truck is a used 17 TRD Pro for $42,991. Value on that specific truck is $41,100. He showed zero concern that the price was higher than the actual value of the truck. The cost of a brand new 2019 is $45k-$48k tops and that's with all the add-ons available. He then explains that they have more in that truck hence the pricing and that no where on this lot do we have a truck marked up $10,000. He then tells me to wait as we prepare to leave so he can speak to the sales manager, who I can hear say, "oh well, tell him to make us a reasonable offer and then we can make a deal happen". Really? Is $16,000 cash down is no longer a reasonable offer? That's $2000 short of 42% down. None the less I'm thoroughly disappointed in how the employees disrespect and disregard customers. I was really hoping to shake hands, leave cash and become a life long customer. Unfortunately, my money isn't worth $7,991 difference in price. I've heard many great things about Planet Ford Spring and had high hopes but I guess it won't be in the cards for me on this one. Worst dealership experience I have EVER had. **Update** Reached out to the email they provided from the GM and via yelp response. Still no reply. These people aren't concerned before or aft. Period. Horrible place. read more

I dropped my truck off on Wednesday before noon to get a diagnosis and to fix my brake light case under my brake pedal. If you drop your truck off before noon you'd expect a call by the end of the day right? Apparently Jessica my advisor doesn't understand that concept.... I then have to play phone tag with her and Planet Ford in order to figure out what needs to be done (because apparently nobody in services can read the notes Jessica supposedly left on my file for me to approve the cost and have it be done) and when it's gonna be finished, so I can make a safe commute to work without having to ask someone to drive me. Friday I was able to reach Jessica and she said it would be finished by the end of the day and she'd let me know, she didn't call, so I called her and Planet Ford last night before close no response.......and here I am writing a Karen sized complaint because I just want to know if my truck is ready to leave because I have work in 2 hours. Do not come here they are unorganized and not very helpful. CONTINUED: It's Saturday morning 9:00 I am now being told my truck still hasn't been repaired and now on top of that I may need more parts so now I'm waiting for a new quote and I still don't have a vehicle for work. read more

Alex in the upgrade department where you can get nicer wheels and a lift, went above and beyond for me today to help me get insurance coverage. What a fine gentleman and such a professional. A credit to Planet Ford! read more

This dealer has a good inventory but has a business model that clearly shows their lack of respect for customers. Over the last few years I have been there 4X to see and potentially test drive a few truck configurations I was interested in. Every time, I researched their inventory online, CALLED and spoke to a person who assured me the stock # was there and would be ready and waiting for me to drive during my short lunch time, and every-single-time...they had an excuse why that truck wasn't available. When you call, and ask to speak to a salesman, the person that answers the phone will say "I can help you with that" but they are basically "an appointment setter" (though they wont tell you that!) and will pass off your info to a real salesperson, supposedly who will have your car/truck ready to test drive when you get there. 4th time was a charm: they FAILED EVERY TIME to do this simple thing. I will never go back or even call. I ended up buying the first truck I wanted last year through I guess the same dealer at the location on 59 in Humble...THOSE guys were super attentive and did everything I wanted, no wasted time. Sucks that the Spring location on 45 is the most convenient for me. read more

So after they sold me a defective vehicle and I sued them to get a replacement, I should have known better to ever come back. But I had a defective tire come apart and I came back because it was under warranty. After an hour and a half, the service manager tells me he can't help me because he can't get the spare tire from under the car. They don't have the tools. But he's sure somehow that the tire came apart because it was under inflated and that's not a warranty claim. I'm truly amazed these clowns have somehow earned 2 stars. read more

Go here if you like getting treated like shit and disrespected. Called about a vehicle and the sales person I ended up chatting with was a complete asshole with no customer service skills. read more

If I could give below a 1-star review I would. I brought an F150 Platinum from this location earlier this year and after a month there was an engine light symbol blinking. Took it in for a check-up they said they have to order parts to check and fix it. Tried calling to check up on the order but they didn't pick up, leave a voicemail but didn't get a callback. I even went out to see them but still, all I got was "we don't know when we will get the parts." After 2-3 months without answers and response suddenly all the LED lights in the car turned off. Took it in for another inspection they said they have to order another part to fix it with a $200 payment. Made the payment and waited for about five months went out to talk with them about the parts and they said "we called you last month but you didn't answer so we skip you and use it for another car" BUT THEY NEVER CALLED! Had to argue with them then they finally said "we ordering it again." After like 1-2 days they called and said "you can bring your car in we have the parts now." Brought the car in, left it for a day, and went out to pick it up around 3:30 pm. They said, "we didn't fix the LED lights yet, you have to leave the car here for 3-4 days." I said Ok, brought it back on Monday which is today and now they ask for another $200 to fix it. If anyone wants to buy Ford cars please go to a different location don't ever go here. Oh did I mention that when I brought the car they give me a USB for a copy of the contract I opened it later to check what's covered for the car and to find out that it was a blank USB. Went out and asked them they said: "Oh we have a problem with our USB so we have to order some new one." So I told him if you know something is wrong with the USB why would he give it to me in the first place? All he said was "I don't know and I'm sorry. I will print you a copy right now." If anyone brought their car from this location I would encourage you to check the USB. read more

Gabriel was wonderful to work with. He listened to our needs and when presented with a print out of our wants checked to see if the car was still available and brought it up to test. He was very informative and made sure that all paperwork was done in a quick manner. When make-ready neglected to install license plate and radio antenna, Gabriel put the plates on and made every effort to see that the antenna was found and installed before the week was out. David was very efficient and made the closing easy. Gabriel's Sales Manager, JR Starika, was very friendly, accommodating, and informative . Our entire experience was surprisingly easy and we will make sure to make our next purchase from Planet and Gabriel. read more

Couldn't get someone to even look my way. Went in to look at the bronco on display, and wanted to look at the f150. As soon as we walked in a salesman came up to us and redirected us to the front desk for a bronco test drive. The receptionist found someone that would he us, the guy said "I'll be right back with the keys" 35 minutes later we left as he didn't come back, and the receptionist did not know where he was either. Was planning on buying a vehicle here, decided to take my business elsewhere. read more

was a great experience from picking vehicle to taking it home everybody there seem to take pride in what they do treated like a family member not just a customer. this is the way a business should be. read more

So I get this response from Randall R with an email address to send my information to. I send it expecting some kind of response, because I know that customer service is very important to the Reeds. That name has a great reputation in the auto business in Texas. But, no response whatsoever. I can't help but wonder if the Reed family knows anything about my problem. It feels like Customer Service isn't a thing at Planet Ford Spring. read more

Got a great deal on a new Focus last year. Sales & Service for all our cars has been great here!! I highly recommend at least checking them out before purchasing anywhere else. read more

DO NOT GO HERE WHATEVER YOU DO!!! Once they sell you a car they don't care!! We bought a new 2016 Mustang for my daughter. Part of the front vent for the intake that is behind the bumper fell off while SHE WAS ON THE ROAD! She took it up to repair and they "glued" it back on. It fell again (of course). SINCE FEBRUARY WE HAVE BEEN TRYING TO GET A REPLACEMENT PART FROM MARK THERE. We call and he said he will call when the part comes in. NOTHING. DON'T WASTE YOUR MONEY HERE!! Ok. But where do I leave my info? I have been leaving my info with "Diana" in service forever and nothing. read more

Worst experience. If I could give zero stars I would. Filled and signed everything online for a vehicle I wanted to purchase all I had to do was come in and sign...made my appointment went in and it was in a contract because "it still showed available online". They honor nothing. read more

ARD About a month ago I take my car (Expedition King Ranch) into Planet Ford/Quick Lane since my service engine light came on. They hook it up to the computer and its new spark plugs and coil #1 and 8 needed replacing. they put in a new valve body and also did an injection service. all for about 1500.00. no issues no problems They did state in time your other coils are going to start to act up not sure when that would happen. I live 7 miles from Planet Ford and we don't do hard driving 6 days after service it stops dead on the highway and i coast into a parking lot. Tried to restart and nothing it wont start and it wont even crank. Tried about 3 times. and Nothing. So we decide were towing to Planet Ford on a Saturday evening. Sunday morning I show up and Service Manager says we will hook up computer and check it out. Out about hr later the mechanic comes to me and says so when you drove it in this morning did it sound rough. I told him it stop dead on the road and would not restart so I towed it here last night. I said why do you ask and he says it sound rough. So i follow him out to the car because its in parking lot at quick lane and I asked him instead of walking back and both to get tools why don't your drive it to the door and he tell me you said it didn't start. And I told but you told me it sound rough so he had to have it running already and maybe f....k'd something up his word against mine. So he decides to remove spark plug 1 since it miss fired about a week ago. When he pulls it out spark plug is crushed like piston is hitting it. so off to the office he goes he comes back takes internal pictures and goes back I ask a couple of questions and he no longer talking. Few minutes late here comes Service Manager we cant discuss this with you until we talk with the Head Manager on Monday. Monday rolls around Manager calls and states your piston inside has exploded scored the piston wall. So you best best is a rebuild, ReMan. or New Motor. I was upset so I speak to Head Manager and after talking with him back in forth for quick awhile and trying to figure out why mechanic was being so quite after he seen the damaged spark plug. and why nobody was eagar to talking to me on Sunday until after they speak with Head Manager. So I said to the manager I have no other choice and he says there is one other choice you can put a spark plug in and drive it off the lot it will run i just don't know how long. It will damage the spark plug again but all the ligaments will have to line up perfectly were there is the most slope to get the piston to bottom out on spark plug again. Now I'm really pissed 1 guy tells me piston explodes scores the piston wall and not drivable his manager say oh you can drive it of the lot just put a spark plug in come on up to the shop we will try it. So I ask for the next manager up the ladder. he said Let me get to the bottom of this and we will be in touch. Tuesday head manager calls and says yes best think to do is replace the motor or if you would like you can come up here and we will work with you to sell you a new one. We cant afford new and a new Motor was a sock in the gut. But thats the route we went with. We wanted second opinions but then you have to pay a tow fee then you have to pay a diagnose fee. We were told by Planet Ford not to worry we will make this right a motor will be here in 2 day and we will have you in and out in 1 week. 3 1/2 weeks Later, Monday I get a phone oh she a beaut your going to love your new motor runs like a top and its already been tests we put on 145 miles. Wow that's 1 hell of a break in so they call at 10am we went to go pick it up at 4pm I pull car up under shop canopy we pop the hood and the first thing my wife says what goes in this tank and why is it empty my first word is f..........k they ran the new motor with no anti-freeze so i go in and ask the Managers you all top off all the fluids hep sir your good to go. So I say then why is there no antifreeze in the spill over tank his eyes about fell out of his head and all he could say is I don't know. So the mechanic comes out and puts anti freeze in spill over and says your good to go but never checks the radiator. we drive home 7 miles I watch as my wife pulling driveway and steam is rolling out of the hood on a brand new motor. Ford says drive it back in and we will diagnose this issue. I told them last night when I dropped it off i want a new motor and this was unacceptable. they called today and said your car is ready for pick up and there is nothing wrong with it. and they told me I wont get a new motor. Now anybody at FORD already knows this is wrong and they want me to come get it so I towed it off i'm not driving it until this is figured out correctly we only drove it 15 miles. Thanks FORD for putting your worst foot forward.. read more

Bought a brand new ST Explorer, they sell it to you fast but good luck getting your contract papers emailed or any contact with finance for any questions afterwards. Not even an account # to set up your payments online. First time ever being here and they are not reliable for sure. Good luck. read more

This service department is about as good as it gets! Planet Ford took my still under warranty car needing repairs after ANOTHER Houston Ford dealer ( won't mention the name but they are on the Katy Freeway between the Belt Way and Gessner- go figure!) totally lied and deceived me regarding an oil leak.(s) Shawn Burns, the service manager, went to bat for me and got corporate to accept me even though they do not like one dealer having to repair another's mistakes. Every single person- Crystal, Monique, J.C., Clarence, Brad, Shawn- all were gracious, professional and very knowledgeable. Drive time to Spring for me was well worth the time! Sally Carey read more

Reading the reviews has me wondering about Planet Ford. I actually had a greet experience, my salesman was Gabriel Smart. He was outside with the other salesman, I pull in (no appointment) and he took care of us immediately. Purchasing was a breeze. I had a trade in and I received more then what Carmax was offering me. I end up keeping the vehicle over the weekend while Peterpaul work on the deal. The deal was finalized, 0% interest and signing was quick. I personally have no complaints. Mr. Smart is very honest and Mr. Peterpaul is very transparent. Great job guys. read more

Planet Ford Spring - Car Dealers Near Me - Spring, Texas

I wish that I could give this 0 stars. I will never again purchase another vehicle from Planet Ford. You work hard and expect that you're going to get what you pay for, a reliable vehicle. We purchased a Chevy Equinox in April and before we could even make the first payment we had to take it back. After going back and forth the mechanics gave us a price list close to $5,000 of repairs that needed to be done, we paid to have the pressing issues fixed. 7 months later my car keeps dying, idling roughly, jerking and sputtering. This is not what we're paying for! I'm sure that I'll receive a generic explanation and apology please save it; offer a solution because you can't keep selling crap cars to hard-working people. read more

Ok, I am editing this, after I talked to a second/third more specialized opinion, I don't want to commit any injustice here. It is a mix of feelings that's why I will give it a 3 stars, and I will break it down bellow why: 1) The Sales, 6 out of 5 stars. I went through it with Alex Campos, he was awesome, 6 stars to him if it would be possible, helped a lot, without him the deal would never occur, thumbs up to Alex, give the man a raise ! He never gave up. If you are considering to buy a Ford on Planet Ford, you definitely should call for him. 2) The Financial manager, -1 out of 5 stars. We did all the process with the Juan, horrible experience. The first time when I was there, there were no one on the waiting room, he didn't even came to say "hi", I stayed there for around 2 hours waiting with my pregnant wife, he didn't even looked at us, in the other hand Alex Campos (Sales), came to check on us 3 times !!! But Juan, that was literally 5 feet away, couldn't even look and bounce his head (expressing a "hey"). Anyway, he might had a bad day. When I came back for the second time, in order to sign. It was even worse than the first, he was rushing me on everything, when I asked about what exactly I was paying for, he started to roll his eye and act in a really cocky way, very inappropriate ! They added a "mandatory" 3 thousand extended maintenance even thou I told that I did not want it several times, but they keep saying that it was mandatory in order to me have 0 APR% and even the car, I personally think this was totally unnecessary. Juan told me that it would be 3k, even showed me a paper(rolling his eyes lol) saying that, when I signed it actually was $4.050,00 3) The Financial Director, 4 out of 5 stars. I talked to Steven Loveless to express again that I did not want the extended maintenance plan, he keep telling that it was mandatory (we all know it isn't, right?), but anyway, he could explain me what Juan couldn't in a proper manner, we had a transparent conversation, I could understand other issues that I previously didn't, about APR x Rebates/discounts. Final Considerations: Pros: I am very thankful about having Alex on my side, struggling to help me get approved. I do not have SSN, what I have is a legit TaxID, proof of income, and all what they asked, they did a really excellent job on this, double thumbs up! I will always be grateful about this. Cons: That extend maintenance thing, was totally unnecessary, we had everything on track in order to have an excellent relation. The way that I was treated by the financial manager (Juan), was absolutely unnecessary, I did nothing to him, I still trying to understand why he treated me like that, I still a little bit lost here. - Honestly, I am feeling bad about having to write this review right now, so unnecessary. This could be 100% avoided. read more

The worst customer service.I would never recommend to do service. It is the second time that I have taken my car early in morning to do a service, never gives me the car the same day. The worst part is that I have to call to know that my car is ready. Should be more honest with the time it will take the repair, to be able to rent another car. read more

So buying a car sucks, right? It does. Their pay is determined on how much they screw you - but it doesn't have to FEEL like that. Here, it does. These people suck to work with. All 4 of them I did do work with it was not the rep but the sales manager that was bad every single time. I will never come back. Even if the car was free. I feel insulted. read more

I would NEVER recommend buying a car from here! They have screwed up my credit with a car I no longer own. I was in a car accident and my car was considered a total loss. I am a single woman going into the dealership trusting they would have my best interest at heart and they did not. On June 30 I go into the dealership and let them know my situation. I'm fresh out of a divorce and my credit is in consolidation from the divorce. I am just trying to get back on my feet. They did not try and get me a good deal. I was in and out within the hour. I was brought into the finance office and told I would have a 15% interest rate. ( My total loss vehicle was a 1.9%) I thought that that was a little high and he told me they wanted to give me 20%. Thinking that it's my credit I signed the contract and got only 1 set of keys and the car was not filled up. I left with a new 2018 Ford Focus. Talking with a family friend later that day he tells me I was screwed over and they lied to me, that the maximum interest rate on a new car is 18% and I should have come to him first. He then referred me to another dealership to see what they could do for me. They asked to see the contract so I sent it to him and he calls me immediately saying they executed my contract wrong, they put the wrong last name on it. He then proceeds to tell me that he is going to see what he can do for me. He gets back to me with a 4.9 interest rate a bigger car at the same price! A 2018 Ford Escape. That's a 10% difference!!! He has it delivered to me on July 4th and takes the other car back for me because the contract was typed up wrong. That's when I started getting at least 2 threatening phone calls a day from Shawn Burns at planet Ford. Telling me they are not a storage facility and they will have the car towed if I do not come get. And not in a nice tone I might add. I felt scared for my safety as a single female. I called Ford credit explaining the situation and had them run my social and see what cars were on my credit. They told me the 2015 Ford focus which was the total loss and the 2018 Ford escape, that was the better deal financially. I told them I was receiving threatening calls and they assured me they would take care of it. Ford credit even talked to Planet Ford but they think they are untouchable and won't answer anyone's calls. Well about 2 months go by and I am recieving calls from Ford credit saying I'm 44 days late on a car that I have not had in my possession since July 4th. They knowingly had the car on the lot and still sent in the contract to Ford credit. Dealing with the finance team is impossible. I have been treated with utter disrespect and in a very inappropriate manner. No woman or anyone for that matter should have to to go through this. This whole situation can be fixed if they would just unwind the loan. Its generally $150 to do so, but yet they are choosing to be spiteful and vindictive and make my life a living hell because they lost out on 1 sale. What's $150 to a multi million dollar company. I will not stop until they make this right. read more

My vehicle a 2018 f150 was towed to planet ford for a lifter problem(later determined to be a broken valve spring). This was on Jan 24. As the days went on my service rep Brandon Dunlop said It maybe 3 weeks for service the mechanic had 13 in his area. a week later he had 15. then I was told that my vehicle has not been diagnosed. Days later I contacted Brandon about my status. He informed me my vehicle mechanic was going out on medical leave and my truck will be handed to another mechanic. then he said it could be 6 to 10 weeks. This place has no loaner cars and my extended warranty has a rental reimbursement for only 10 days but I can't afford the cost before reimbursement. I am 70 years old, a lung cancer patient, congestive heart failure, diabetic. I live in centerville texas and drive to Houston for doctors. I have missed several doctors appts because of no transportation. I have spoken to ford corporate and got a case number but Brandon said they ordered parts but no telling how far behind I am. Ford corporate said I am 11 in line. now how long will that take. just looking for a little help but planet ford does not care. todays date is feb17 read more

The customer Service is horrible in the Service department, in our experience. Dropped car off while we went out of town. Asked the comb over the car, especially fuel system for the problem, they return it to us with a higher price on standard services and did not fix the problem, doubt they tried. We take it back yesterday and have to call them at the end of the day to see what's going on. No one called us. The service "advisor" (joke of a title) Vickie can only tell us the cost of the job, not what's wrong. We go in this morning to see the problem and wait over 30 minutes to be waited on, eventually we just ask for the manager because Vickie apparently has no problem making her customers wait endlessly after we did what she asked and called prior to coming. No way this place is worth your time or money!!! Find another Ford to deal with, you DONT WANT PLANET FORD!!! I promise read more

Have bought 2 f250s in last 2 years from Shawn. I live 200 miles away and both sales have been flawless . Recently had service issue that was taken care of beyond what Ford Motor customer service was willing to do. Nice to see customer service still exists . read more

Every time this place is so irritating! My husband made an appointment for me to take my car in for service, the appointment has been made for two weeks. I dropped my car off first thing yesterday morning. We never received a call from the service person. He called twice, never received a call back. Finally I called at 5P so I knew whether my car was going to be done; I was told they didn't even look at it throughout the whole day. Keep in mind we had an appointment! Today, the second day they've had my car, I waited until noon and finally called since neither my husband or myself had heard from anyone. Come to find out, again NOTHING has been done on my car and again my car will not be done. This is a repeat issue that Ford is well aware of and my vehicle is under warranty. Should not take three days to correct... and a phone is not too much to ask. Horrible customer service!! If there was another ford dealership close, Planet Ford would be out of business. I hope the managers read these comments to realize their customer service needs a huge improvement. read more

Worst. Service department. Ever. So many problems, so little time to write about. 1). 2013, my brand new Escape had a recall. No prob, they'll hook me up with a rental. It took THREE MONTHS!!!!!!! 2). Service techs couldn't find a rattle that is very prominent, Kept my car for 3 days and retuned it unfixed. Brought back in several months later, as rattle is louder and more prominent. Guess what....returned it again, unfixed. I made the service tech get in the car with me, and he heard it driving out of the parking lot. Furious right now. Turns out, I was driving with a completely shot catalytic converter. Nothing major, lol. I drove several thousand miles on it, driving with a catalytic converter that sounded like a consant-fire gun. Nice. 3). General attitudes and sourness. Never the same service people twice, as their turnover is horrendous. Terrible management. Next car: anything else. read more

Planet Ford May 29, 2020 truetexan "Service Department Was Terrible" Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thursday - we'll have it done by early afternoon. Thursday afternoon - we haven't even started it yet. Friday - phone call with Anthony Gagliano get a snooty reply that an appointment was only an appointment to drop off and not a promise of service. Now, Takata would have paid for a rental car. If they had told me they would take to friggin long I would have taken the free rental. Extremely bad service. Bought the car from this location - but I'll never bring it there for service work again. EVER! read more

Be smart and look at how many bad reviews this Ford dealership has! I also do not recommend them to any customer and will definitely not return there anymore. For the third time I sent my car for a general inspection and it's delivered back with problems in my tires (nail on it). read more

First I want to say that I love my ford fusion. I have had the worst experience with plant ford. First they put the wrong Vin number on my loan. Then when they corrected it they ran my credit again without asking. Then they messed up my paper plates. They were registered to another car. 4 months later I still don't have my real plates. I called today. They said "o yeah they've been here for a while". Are you kidding me? Just awful. Stay away from this place! read more

Awful. This place is so bad that it has actually changed my perception of the Ford logo. They'll tell you that they're one of the biggest Ford dealerships in the nation and that their service is unmatched, but it is all a lie. You will never spend less than 2 hours waiting on an oil change (or anything else for that matter) and you will never get anything but attitude if you don't like it. Oh, one of the service guys told me that I had a nail in one of my tires and that it couldn't be fixed and that the tire could blow out any time and then tried to sell me a new tire. I took it to Discount Tire in The Woodlands the next day and they patched it for free and I haven't had any problems in almost a year. read more

Drives: 2016 Mustang GT Ive had a vibration at 55mph ever since I bought my '16. Starts at 50 and disappeared. After 2500 miles, I decided that it was time to bring it in. It is an A6 with 3.55s with 20x9 option. I have an Army school in Missouri for 15 weeks, so I bought a pair of Mustang optional 19s with All Season tires, due to the P Zeros not doing very well in winter driving. Well, after the switch to 19s, the problem was still there. Ruled out the wheels/tires. I changed the tire pressure from 32-42 psi, no change (20s and 19s). Driving at 55mph, put it in Neutral- no change 2nd, 3rd, 4th, 5th, and 6th gear at 55mph- no change Decided to bring it in to Planet Ford 45 for diagnosis. After 4 hours, I get a call back and it turns out it's a faulty driveshaft. I was informed by my service adviser that this is the second time this has been seen with the 2016s... So after 4 days at the dealership, they replaced he driveshaft and said they had to weld weights to the new driveshaft to make it work. The service advisor informed me the tech said it was barely noticeable. I pick up the car and it's worse than it was before. I turn right back to them and have the service advisor DRIVE my car. She fully agrees and gets on the Ford hot line to request what it could be. I was informed that Ford suggests replacing the rear diff next. This was at the worst time because I had to drive from Houston, TX to Fort Leonard Wood, MO the next morning at 0400. I informed the dealership of my time constraint when I dropped the car off on Tuesday that week; Now that Friday evening. I was informed that, "it shouldn't hurt anything on the drive, make sure to get to a dealer in Missouri so that can repair your car. They can run your VIN and see the issue " I see the notes from the service visit: ""CS THAT THERE IS A HEAVY VIBRATION/SHAKING THROUGHOUT THE VEHICLE WHEN DRIVING 50-60MPH - STATES IT IS ALL THE TIME, EVERYTIME DURING THAT SPEED. VERIFIED CONCERN OF VIBRATION AND 50-60MPH. PERFORMED NVH DIAG AND RECIEVED 49HZ FROM NVH ANALYZER INDICATED DRIVESHAFT VIBRATION. INSPECTED DRIVESHAFT, ALL U JOINTS PASSED. PERFORMED RUNOUT AND MEASURE FRONT REAR AND CENTER. FRONT AND REAR PASSED AND CENTER AT .62 WHICH IS WELL OVER SPEC. INSTALLED NEW DRIVESHAFT ASSEMBLY AND RETEST DROVE AND VERIFIED HEAVY VIBRATION IS NO LONGER PRESENT. NO OTHER CONCERNS AT THIS TIME." What I find unbelievable is that it was "cleared" by their Tech, when it was clearly worse. I picked my car up at 1pm that Friday and there was time to put it back on the machine to determine the cause. I was beyond upset and had way too much going on to even deal with this. That week, I just moved my apartment into a storage unit, preparing for a 15 weeks Army School and moving to Missouri directly after with my family; I leave my car to the dealership to ease some stress off me during that time to have the advice of "take it to the dealer up there so they can fix it..." Amazing service. read more

Terrible place. I bought my car about 2 years ago and within a week something was wrong. When I checked under my car there was a pill bottle zip tied to my fuel intake line, I go to take it in immediately and my shifter cable breaks because the cap was missing. Tell me how it passed inspection to leave the lot like that? I just took my car back in Friday, June 13th, 2015, because my a/c wasn't working. Well I get a call back to come get my car and they tell me that I have a cylinder misfiring which wasn't happening when I dropped off my car 3 days ago. My entire car Is shaking and when you look under the hood you can watch my belt and fan stop and restart. This wasn't happening before. I will never buy from Planet Ford again nor will I suggest anyone too. read more

Yeah!!!! Received gift card and refund so all is well with the world and Planet Ford. Thanks Planet Ford.