A nice place overall, However after management taken over by ACAC: I now pay $20 more (than the…read moreprevious monthly rate), internet connection so poor I cannot even stream music without constant disruptions (forget about watching videos), & the benefit$ of referring members stripped. Moving in a bad direction.

Club is clean. Lots of equipment. In nearly two years there have only been two occasions where I…read morehad to wait a few minutes for a piece of equipment. HOWEVER WITH THAT BEING SAID.....ACAC has raised the price for a basic membership by 33%. When my membership expires I will be joining a different club.

The owner is a joke. Acts like he runs a real gym and half the equipment doesn't work unless you…read morebring your own WD40 and lube it up. If this place was $5 a month and you didn't require a full set of gym equipment to get your workout in, than this place would be great. But for whatever absurd price they are charging these days I can assure you there are better options. 24/7 but there is rarely ever staff in this place. This is a liability nightmare if someone were to ever get hurt...read the fine print of the contract before getting duped!

Fantastic place! Such a welcoming and clean facility. The coaches there are super knowledgeable and…read moreI have seen many transformations for their clients. I highly recommend going if you've plateaued your current routine or if you are just getting started!

Nice private club with plenty of machines and upscale equipment. Staff is cheery and helpful…read more Convenient hours and plenty of parking.

It's become impossible to find a time where this gym isn't crowded. It's way too small of space for…read morethe amount of members they have. They have additional 1000+ sqft. of un-renovated space that they don't use for some reason.

Super Clean super nice staff…read moreThe Floors are wet alot from the pools. need more attention from janitors. who are excellent & kind.

I don't understand all the negative reviews about this place lol The staff is super friendly and…read moreattentive, they have a great sense of humor, the facility is very clean, it's not overcrowded, the gym has everything you need, there are two pools, one is used by swim teams often...and the other one is usually vacant, there is a sauna, the bathrooms are pretty clean compared to other gyms I've seen, you can run laps upstairs which I'm sure looks beautiful in the winter time looking at the snow pile on the trees as you run laps. Several basketball courts. Yoga classes. Easy checkin with the PHILAYMCA app. I always have a pleasant experience here. I think people just find things to complain about honestly. This place is great. Well worth the membership.

I signed up for an obstacle course class with a Yelp Eliter friend. The community and owner were…read morevery social and provided a sense of community I don't feel at most gyms. They welcomed the effort but didn't push too hard for exercising. There weren't any obstacle course elements in the class. We were allowed to stay after and ask some ninja warrior potential experts on a few techniques of the obstacles. It was nice to celebrate little victories- kind of like the non-single Matt Nathanson song of the same phrase . This place has obstacle course equipment with more of an adult look but kids are also welcome and encouraged as they probably bring most of the funding to the gym too. Outside had some equipment as well as part of the 30 min circuit training. Some people might not like the younger kids or the dogs that were around. The kids around were in line and well behaved and one of the dogs seemed jealous of not enough attention and started to get in my way of my running path. It was a bit comical for me. Oh a temporary break lol. Some of the staff keep the place well cleaned and maintained. This was probably a 4 star experience for me but the community element here helps me bump it to a 5

My in-laws purchased a gift certificate for our 11-year old son to do the ninja gym so we came here…read morefor the first time today and he loved it. All the staff members were so nice & friendly. My son decided he wanted to do a backflip on the trampolines and asked one of the trainers, Alex, if he would help him. He spent a long time with him to teach him how to do it and was very patient and encouraging. It was a great experience for my son & we can't wait to come back.

**Extremely Disappointed -- This Is Not Acceptable Customer Service**…read more My swim lessons were transferred from the Jennersville YMCA to the Coatesville YMCA specifically to accommodate my work schedule. Coatesville advertised a Sunday swim lesson at **12:30 p.m.**, so I arranged my day around the service I was scheduled and paying to receive. I am new to this area. I drove approximately **45 minutes**, coming from between Philadelphia and Kennett Square to Coatesville, navigating unfamiliar, winding roads and paying nearly **$5 a gallon for gas**. I arrived, checked in, changed into my swimsuit, got into the pool, and waited. By approximately **12:38 p.m.**, it became clear there was a problem. The young lifeguards working at the pool had **no idea there was even supposed to be a swim lesson.** Think about that. I drove 45 minutes for a scheduled lesson, changed, got into the pool, and the employees responsible for the pool did not even know the lesson existed. No one from the Coatesville YMCA contacted me beforehand to say the lesson was canceled, changed, or that there was an issue. Then came the customer-service failure. There was one person working the front desk, **Jaya**, and she was unable to resolve anything. At that point, I requested that my membership be canceled and that I receive the appropriate refund because I should not continue paying for services that the YMCA failed to provide. I was told I would have to **send an email**. No. I was standing inside the YMCA after THEY failed to provide the service I drove 45 minutes to receive. I asked Jaya to cancel the membership then or contact someone who had the authority to do so. She told me she did not have any phone numbers for anyone who could help. How does the person operating the front desk of an organization have **no way to contact a manager or someone with the authority to resolve a customer issue?** Instead, I received several apologies and a business card for **Aydin Ludwiczak, Aquatics Coordinator**, and was essentially sent on my way. "Sorry" does not return the time I lost. "Sorry" does not put the gas back into my car. "Sorry" does not explain why nobody notified me. And "sorry" is not an acceptable substitute for actually resolving a problem your organization created. What makes this experience even more troubling to me is that Coatesville serves a predominantly Black community. Communities of color deserve **competent, organized, responsive customer service just like anyone else**. The level of service I experienced today was disrespectful and unacceptable, and I sincerely hope this is not representative of the standard this YMCA believes this community should accept. I will be documenting this experience, contacting YMCA leadership, and leaving appropriate reviews because this deserves attention beyond the front desk. I did not ask for anything extraordinary. I expected the **scheduled service I paid for**, or at the absolute minimum, advance notice that it would not be provided. And once the YMCA failed to deliver that service, I expected someone to take ownership of the problem and resolve it. Instead, I got confusion, no lesson, no meaningful assistance, no immediate resolution, and a business card. **That is unacceptable.**

I am not sure what is happening at the Coatesville YMCA. I've been a very active member for quite…read moresome time and have loved every second of it until a few months ago. I am not sure what is going on with the leadership in this branch but the change is very noticeable to members. Things that used to be done (cleaning, refilling cleaning bottles, etc) are no longer getting done. Tables/Chairs where they shouldn't be and honestly it does not feel the same. May wonderful Group Ex instructors have decided to make a quick exit and it is impacting the fitness schedules. Its a very sad and disappointing situation right now. Hoping a change can be made to improve leadership very quickly.

The service is ok. The Quality is ok. The value is ok. This is a ok place. It's $36 a month. You…read moreget a pool, gym, and basketball court. Not a bad deal. I love this place because I've been going here my whole life but it's 3 stars.

I have been a member of Lionville YMCA for over four years. They have a fantastic selection of…read moreclasses, friendly knowledgeable staff, a strong pickleball program and a strong Forever Wellness program for seniors. I have been a member at other YMCAs all my life, but this Y is the most family-friendly and senior-friendly.

Speaking as a lifelong West Chester resident. I've been a member of the YMCA of Greater Brandywine…read morefor some time, primarily using the West Chester location on Airport Road. While I appreciate the facilities and the overall mission of the Y, I am increasingly frustrated with the inconsistent and arbitrary enforcement of rules in the Wellness Center, which has significantly impacted my experience. The posted Wellness Center Rules clearly state under "Personal Belongings: Please store bags and items in lockers." Recently, however, this guideline has been strictly enforced as a outright ban on gym bags on the floor, with staff citing "safety reasons" (potential tripping hazards). Yet many other rules on the same sign--such as re-racking weights and avoiding dropping them, limiting cardio machine use to 30 minutes during busy times, using headphones for music/videos, and wiping down equipment--are routinely ignored. Unracked weights, dropped barbells, and cluttered equipment create far greater safety risks than a responsibly placed gym bag, but these violations go unaddressed, even during peak hours. Even more concerning is the allowance of independent, non-YMCA-affiliated CrossFit sessions on the wellness floor. This is not a dedicated CrossFit facility, and these high-intensity group workouts frequently involve heavy lifts and dynamic movements that result in dropped weights (directly violating the posted "avoid dropping" rule) and take up large areas of shared space, increasing risks for other members. CrossFit carries well-documented higher injury potential compared to standard individual workouts, yet it appears to be permitted without oversight. This double standard suggests favoritism or other priorities over consistent safety and fairness for all members. Regular gym-goers like myself rely on a gym bag for practical reasons: it keeps essentials organized (clean clothes, towels, water bottles, recovery tools), maintains hygiene by separating sweaty gear, and supports efficient routines for busy schedules. Some members even carry emergency medical items--inhalers, EpiPens, or glucose monitors--for conditions like asthma or diabetes, needing quick access during workouts. Unfortunately, these selective policies and lack of uniform enforcement reflect poorly on management. It feels as though member convenience, fairness, and actual safety take a backseat to arbitrary decisions. This is the primary reason I give the West Chester YMCA low referral ratings and hesitate to recommend it to others. I hope leadership will review these practices to ensure rules are applied consistently and the facility remains a truly positive, safe, and welcoming space for everyone--as the posted sign promises.

Pools that are never open. Basketball courts that are never used for basketball, only ping pong and…read morepickleball.