Nice private club with plenty of machines and upscale equipment. Staff is cheery and helpful…read more Convenient hours and plenty of parking.

It's become impossible to find a time where this gym isn't crowded. It's way too small of space for…read morethe amount of members they have. They have additional 1000+ sqft. of un-renovated space that they don't use for some reason.

**Extremely Disappointed -- This Is Not Acceptable Customer Service**…read more My swim lessons were transferred from the Jennersville YMCA to the Coatesville YMCA specifically to accommodate my work schedule. Coatesville advertised a Sunday swim lesson at **12:30 p.m.**, so I arranged my day around the service I was scheduled and paying to receive. I am new to this area. I drove approximately **45 minutes**, coming from between Philadelphia and Kennett Square to Coatesville, navigating unfamiliar, winding roads and paying nearly **$5 a gallon for gas**. I arrived, checked in, changed into my swimsuit, got into the pool, and waited. By approximately **12:38 p.m.**, it became clear there was a problem. The young lifeguards working at the pool had **no idea there was even supposed to be a swim lesson.** Think about that. I drove 45 minutes for a scheduled lesson, changed, got into the pool, and the employees responsible for the pool did not even know the lesson existed. No one from the Coatesville YMCA contacted me beforehand to say the lesson was canceled, changed, or that there was an issue. Then came the customer-service failure. There was one person working the front desk, **Jaya**, and she was unable to resolve anything. At that point, I requested that my membership be canceled and that I receive the appropriate refund because I should not continue paying for services that the YMCA failed to provide. I was told I would have to **send an email**. No. I was standing inside the YMCA after THEY failed to provide the service I drove 45 minutes to receive. I asked Jaya to cancel the membership then or contact someone who had the authority to do so. She told me she did not have any phone numbers for anyone who could help. How does the person operating the front desk of an organization have **no way to contact a manager or someone with the authority to resolve a customer issue?** Instead, I received several apologies and a business card for **Aydin Ludwiczak, Aquatics Coordinator**, and was essentially sent on my way. "Sorry" does not return the time I lost. "Sorry" does not put the gas back into my car. "Sorry" does not explain why nobody notified me. And "sorry" is not an acceptable substitute for actually resolving a problem your organization created. What makes this experience even more troubling to me is that Coatesville serves a predominantly Black community. Communities of color deserve **competent, organized, responsive customer service just like anyone else**. The level of service I experienced today was disrespectful and unacceptable, and I sincerely hope this is not representative of the standard this YMCA believes this community should accept. I will be documenting this experience, contacting YMCA leadership, and leaving appropriate reviews because this deserves attention beyond the front desk. I did not ask for anything extraordinary. I expected the **scheduled service I paid for**, or at the absolute minimum, advance notice that it would not be provided. And once the YMCA failed to deliver that service, I expected someone to take ownership of the problem and resolve it. Instead, I got confusion, no lesson, no meaningful assistance, no immediate resolution, and a business card. **That is unacceptable.**

I am not sure what is happening at the Coatesville YMCA. I've been a very active member for quite…read moresome time and have loved every second of it until a few months ago. I am not sure what is going on with the leadership in this branch but the change is very noticeable to members. Things that used to be done (cleaning, refilling cleaning bottles, etc) are no longer getting done. Tables/Chairs where they shouldn't be and honestly it does not feel the same. May wonderful Group Ex instructors have decided to make a quick exit and it is impacting the fitness schedules. Its a very sad and disappointing situation right now. Hoping a change can be made to improve leadership very quickly.

The have made major improvements during the Covid shutdown and through experiencing a fire. They…read moreare persistent and committed to their clients overall health and wellness .

I signed up for this gym in January 2020. Used it for less than 2 months and then COVID hit which…read moreclosed the gym, I did not hear anything from the owners but since many businesses are struggling I decided not to push the issue and let them keep my membership payment. Then the business had a fire and the gym was closed until further notice. Still nothing from the owners. At this point it had been about 3 or 4 months since I had used the gym due to it being closed. Again, i didnt mind them holding my annual membership. I didnt want to hassle a smaller business during a pandemic. But then A full year comes around and in January 2021 I got a notification that they tried to charge my account for a membership again??? Even tho the gym has been closed down for 9 months with no opening date in site. Luckily I had previously changed my card info for other reasons so it was declined. And now they attempt to charge my card $243 every single day. I've emailed them several times but they've shut down every email associated with the gym so it looks like they've closed the gym permanently and are just continuing to take people's money with no way for anyone to get in contact with them or cancel the membership. Im thankful my card info was changed or they would have taken my money as well. Please DO NOT sign up with this gym or any others owned by these owners. Ive contacted my bank and they will be taking legal action but I don't want any others to have to go through this.

The Pilates Garden in Wayne is a great studio with a very thoughtful, caring, and professional…read morepersonal trainer in Bonnie. She designed my workout to be unique to my abilities. We started with understanding my baseline during my initial free appointment. She was very helpful and really seemed to want to know what I was trying to get out of working out and getting into shape. After this initial assessment future workouts focused on strengthening my core and ensuring I can develop balance and completing each method correctly working my way from lighter resistance and weight to more resistive and heavier each time we revisited the exercise in following sessions. Though I was challenged and pushing my body, Bonnie was there right with me to ensure I was doing the technique correctly. Each session is different and unique. I am feeling great now compared to how I felt before seeing Bonnie. If you are looking for a personal trainer that understands the appropriate exercise for your current state then Bonne and The Pilates Garden & Personal Training Studio is for you. You know this is a great person as your first assessment is free but you feel that you are being assessed properly for your abilities. This assessment really made me feel like Bonnie cared and she helped me to help understand my needs and my © urrent state of fitness. The Pilates Garden & Personal Training Studio has been and continues to be a great personal studio and provides a great alternative to the big gym studios that may not have that personal touch.

If I could give this place negative stars, I would. I've never had such a TERRIBLE experience with…read morea business. Think twice before you come here. There are other places in the area where you'll get much better service, won't rip you off, and you'll find someone who is more interested than just what you're paying. I was drawn in by the website. It says you'll get personal attention from the owner, Bonnie, who has years of experience. When I called in, she was short on the phone, but I set up time anyway. A single session is $85, and she tried to talk me into doing the $800 ten pack. Thank God I didn't! On the day of my appointment she was running late so I had to wait for almost 20 minutes before she could see me. She asked me some about my background and what I wanted to focus on, and then launched right into it. When I told her I was uncomfortable with some of what she was having me doing, I caught her rolling her eyes at me. Although she had been 20 minutes late, she stopped our appointment right on time. When I mentioned this to her, she told me she had another client waiting for her. It's clear that the only thing she's interested in is making money. Go somewhere else. Save your time, and your money.

This is an animal gym for animals…read more The pool is too hot for serious lap swimmers. This is, sadly, typical for YMCA pools. But what is not typical? Abandoned Band-aids and wax earplugs in the water, hairballs that never get cleaned or filtered away, water that is too cloudy to see through after the summertime day-camp kids have their way with the place, and off-the-charts unhealthy indoor air quality (don't swim here with asthma). Plus there's the one lifeguard who asks for your phone number. Every time he sees you. Nothing in the building ever gets cleaned. The locker room mold is off the charts, and dust and lint accumulating on the air duct vents suggests a serious fire hazard. Speaking of nothing ever getting cleaned, please do not touch the plastic turf in the weight room unless you want to smell like it for days. The residue of Axe body spray, Drakkar Noir, and eau de dirty sock/foot sweat from people who take off their shoes and stroll around like they're the beach has steeped the turf to the point that it will literally stain your sneakers. A handful of the weight machines are already out of service less than two months after being purchased. Not sure if this says more about the clientele or the fact that the Y bought these machines from Temu. This place gets so crowded during peak hours (which is most of the day) that it's nearly unusable, and the crowding is compounded by (1) bad behavior and terrible gym etiquette which goes (2) selectively enforced by YMCA staff. Forget about using the weight sled; two boys are lounging on it. You wanted to use the landmine press? Sorry, a woman has built herself a dumbbell nest right in front of it. You want to use the plyo boxes? Too bad; a guy is draped across them while FaceTiming his naked girlfriend and you're about to be on camera. You'd like to walk on the track? Unfortunately, a woman and her small children need, for some reason, to walk five abreast and will give you a death stare every time you try to pass. Don't even get me started on the number of inappropriate and incorrect exercises the personal trainers have their clients doing. I guess it's convenient to have a physical therapy business across the room because yikes. It's no wonder the Upper Main Line YMCA won't give us reciprocity to use their facility. This is a human zoo. For what you get, this place should cost $5 a month. I will never get over the nerve of the Rocky Run YMCA spending hundreds of thousands of dollars on a lobby facelift when they are so badly in need of capital improvements to infrastructure, staff training, and some gym staff who actually know what the hell they're doing.

Wow, the staff and overall vibe in this place is so much better than Haverford YMCA. How are these…read morebranches even related? The staff here was so approachable and answered my question about which pool was available, and for what purpose. The Haverford YMCA is so chaotic, they really need to do something about it. This one is more peaceful and inviting, like every other Y!

Had a great experience dropping into CrossFit Rock Solid! The gym has a great atmosphere, and it…read morewas a good opportunity to train somewhere new and get some exposure to a different coaching style and class flow. Coach Wayne did a solid job with the whiteboard brief and keeping the class organized. The vibes were good and the music was bumping! Overall, Rock Solid has a great foundation, good energy, and a welcoming environment. I always enjoy dropping into other gyms to see how different coaches approach class, and there were definitely some good takeaways from the experience. Would be happy to drop in again! Keep it up, CFRS!!

I love everything about this place. Great coaches, great people, a large selection of equipment,…read moreand they follow all guidelines and more to keep everyone safe.

Speaking as a lifelong West Chester resident. I've been a member of the YMCA of Greater Brandywine…read morefor some time, primarily using the West Chester location on Airport Road. While I appreciate the facilities and the overall mission of the Y, I am increasingly frustrated with the inconsistent and arbitrary enforcement of rules in the Wellness Center, which has significantly impacted my experience. The posted Wellness Center Rules clearly state under "Personal Belongings: Please store bags and items in lockers." Recently, however, this guideline has been strictly enforced as a outright ban on gym bags on the floor, with staff citing "safety reasons" (potential tripping hazards). Yet many other rules on the same sign--such as re-racking weights and avoiding dropping them, limiting cardio machine use to 30 minutes during busy times, using headphones for music/videos, and wiping down equipment--are routinely ignored. Unracked weights, dropped barbells, and cluttered equipment create far greater safety risks than a responsibly placed gym bag, but these violations go unaddressed, even during peak hours. Even more concerning is the allowance of independent, non-YMCA-affiliated CrossFit sessions on the wellness floor. This is not a dedicated CrossFit facility, and these high-intensity group workouts frequently involve heavy lifts and dynamic movements that result in dropped weights (directly violating the posted "avoid dropping" rule) and take up large areas of shared space, increasing risks for other members. CrossFit carries well-documented higher injury potential compared to standard individual workouts, yet it appears to be permitted without oversight. This double standard suggests favoritism or other priorities over consistent safety and fairness for all members. Regular gym-goers like myself rely on a gym bag for practical reasons: it keeps essentials organized (clean clothes, towels, water bottles, recovery tools), maintains hygiene by separating sweaty gear, and supports efficient routines for busy schedules. Some members even carry emergency medical items--inhalers, EpiPens, or glucose monitors--for conditions like asthma or diabetes, needing quick access during workouts. Unfortunately, these selective policies and lack of uniform enforcement reflect poorly on management. It feels as though member convenience, fairness, and actual safety take a backseat to arbitrary decisions. This is the primary reason I give the West Chester YMCA low referral ratings and hesitate to recommend it to others. I hope leadership will review these practices to ensure rules are applied consistently and the facility remains a truly positive, safe, and welcoming space for everyone--as the posted sign promises.

Pools that are never open. Basketball courts that are never used for basketball, only ping pong and…read morepickleball.

The service is ok. The Quality is ok. The value is ok. This is a ok place. It's $36 a month. You…read moreget a pool, gym, and basketball court. Not a bad deal. I love this place because I've been going here my whole life but it's 3 stars.

I have been a member of Lionville YMCA for over four years. They have a fantastic selection of…read moreclasses, friendly knowledgeable staff, a strong pickleball program and a strong Forever Wellness program for seniors. I have been a member at other YMCAs all my life, but this Y is the most family-friendly and senior-friendly.