I appreciate the assistance I always get from Rachel the manager at the San Clemente outlets. She is always very helpful with whatever I need. There are so many great products to choose from. When I need cosmetics, hair products or nail care, I always get them at the San Clemente Planet Beauty. MartiM read more

This location of Planet Beauty is typically and seemingly always empty. Today it was a little busier, because it was Black Friday and everything in the store was 25% off and up. It was sort of hard to find an associate for help today, and it seemed like there may have only been 1 person on the floor. But, it was understandable because it was a busier day. Ultimately, this store has good products, but is somewhat limited and expensive. read more

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This business is located in Laguna Niguel off La Paz I find the Shampoo & Conditioner I love. I always find a lovely body wash here tooThe ladies are providing excellent customer service. I will return! Right in my favorite plaza! Pho the Bowl, Grocery Outlet read more

the best planet beauty! always so organized and staff is on point. Rachel always has the best suggestions for hair care.

Jessica was AMAZING! So helpful and knowledgeable! I needed hair products and with her being a hair stylist I felt very comfortable buying the products she recommended! 10/10 read more

Rachel & Jess were fabulous! So welcoming and helpful when looking at different products. It felt like a genuine conversation and not a sales pitch. I do all my shopping here for cosmetics & they are always willing to go above and beyond! read more

I love this location, they are always running great deals. The staff, especially the Manager, Rachel are always so friendly and knowledgeable. I appreciate their enthusiasm and product knowledge. read more

Great personal customer service. They called me when a product I wanted came in and they give awesome recommendations. Plus great finds in their $5 bins. I come here every time I am in town. read more

Sales people are young, very bad attitudes. Not helpful and rude! I found what I wanted and due to this unacceptable lack of customer service, I decided to leave and order the same product from Nordstrom.com! read more

I've been meaning to write this review for quite some time, I've been busy, and wasn't feeling well for a while. However, I want to highlight the exceptional experience we had at the San Clemente location of Planet Beauty. This is likely the only one we'll continue to go to, because it's the only one that has given us exceptional service. My girlfriend first visited this location and was so impressed by Rachel's outstanding service that she didn't want to leave San Clemente without returning to this store. During her first visit, Rachel noticed my girlfriend's hands, as she struggles with eczema. Instead of making her feel self-conscious, Rachel was warm, kind, and genuinely caring. She immediately recommended Embryolisse and even provided a sample to take home. My girlfriend couldn't stop talking about how wonderful Rachel was, and I almost couldn't believe it -- until I met her myself during our recent visit. Rachel once again provided excellent recommendations, helping my girlfriend restock her favorite products while also suggesting new ones to try. We were also fortunate to meet Heidi, who was just as friendly and welcoming. Heidi was very personable and she also had good recommendations for products we were interested in, but we had only seen her for a short time as she went on break. The conversations we had with both of them made the experience truly memorable. Rachel and Heidi are incredibly kind, attentive, and knowledgeable -- Planet Beauty is lucky to have such exceptional team members. They even made sure we were aware of the best deals. And because of how amazing they are at what they do, neither time did we seem to leave without spending at least a hundred and we're happy to support such a great team so it was worth it. We look forward to visiting again soon! read more

Rudest workers. This is the third time I've had an experience with a rude worker. My daughter came in to use her gift card and was trying a SAMPLE to decide between scents and the worker started yelling at her. Mind you the store is empty as always and I can see why. We left without using the gift card due to the terrible experience. read more

Strange. I've NEVER in my life gone into a shop and experienced zero customer service. Like ZERO. Not a single acknowledgement from the lady behind the counter. Nothing. She sat behind the counter the entire time, with no greeting? Not a hello? Not a kiss my a55. Nothing. My daughter and I walked through the shop looking at things and she barely looked up the entire time. Another lady walked in and was clearly another employee because they were really friendly and bubbly with each other. The other one walked into the back, got something, chitchatted with the other one behind the counter for a second again before walking out the door. The lady behind the counter went back to ignoring us. My daughter and I were smelling fragrances that literally were right near the counter. Not a single chirp from her again. We were in there for at least a good 15-20 minutes looking around. My daughter liked this scent called The Matcha and I saw a pretty dark red lipliner and lipstick that I wanted to get. I was about to go up to the counter with it, but why??? Seriously. Look, I LOVE buying make up, skincare and never mind spending money on things like this, but why would I give a place like this my money? I really wanted them but NOPE! I put them back and we left. As soon as we were outside of the store, my daughter looked up the fragrance she liked online and bought it from the online site directly instead of from this store. I also looked at the names of the products that I liked and will buy them somewhere else that wants my money. This is why places are going out of business. I like to go into shops to support local businesses, but if they don't want my business, then naaaaaah, I'm good. I'll buy it online. If anyone that actually cares is reading this, she had medium colored hair with blonde highlights that she was wearing up in a bun. This was the late afternoon, June 20th. Employees like this will be the reason why you eventually go out of business. read more

Rachel was awesome and so helpful to our crazy girl group She was so knowledgeable and fun to learn from. Thank you read more

Planet Beauty - Cosmetics & Beauty Supply Near Me - San Clemente, California

I only shop at Planet Beauty for my haircare & skin care! They have everything from Biolage to Olaplex, & Dermalogica to Murad! I never feel pressured when I shop, unlike some other places; however the customer service is awesome if you do need assistance! Their employees are very knowledgeable! read more

I went here to shop for some shampoo and conditioner and walked out with much much more . Mollie , sales representative is an excellent person to talk to about hair products . I was impressed with how much she knew about all the different hair product lines and she was right on point . Exactly what she described about the product , I picked up the bottle and read exact information. She also has tried a lot of the products and was able to give me her personal experience opinion about it too . I bought hair products , perfume oil, candles , hair brushes, hair accessories and she gave me a bunch of skin care samples to try at home . Excellent marketing tool to do for customers because like me , I like to sample products before spending the money on it . I hate returning items I'm unsatisfied with . I definitely will be back to buy several samples she gave me to try at home . Thanks again Planet Beauty Oh! I forgot to mention the entire store and everything in it was 25% off and Certain brands even more 30% off . I spent $776 all worth it DEAL !!!! read more

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Rachel is beyond helpful she is so knowledgeable on all the products, she's sweet and fun and I love coming to grab my goodies from this location ! read more

Favorite spot to pick up beauty essentials! Planet Beauty at this location always has fantastic customer service! The mall is dog friendly and so is this store - bonus ! The staff is so welcoming and always greets both me and my pup when we wander in . Great selection of salon quality products! My favorite brand - Caudalie is always in stock and you can grab a lot of items on sale. The location is easy to find - just on the outside edge of the mail , down to the left of Starbucks . My favorite part of the store is the clearance buckets where you can grab some amazing deals on skin care, hair care, make up, nail care, and even travel cases . Markdowns are huge and make it tempting to try out new products for fractions of the normal price. There are $1, $2, $5, etc buckets and you can find some really nice products in there from Bumble and Bumble, Ogee, OPI and more. I love "treasure hunting" in the bins , so I can never walk by without dropping in to check for new additions. I've popped in dozens of times over the past couple of years and the service is always friendly and attentive. Recently, a taller blonde man has been working and he is very knowledgeable and has a great attitude and interest in helping me find the best products for my needs ! (Sorry- I forget his name - but he's great !) Thanks for keeping my skin care game on point ! read more

Worst customer service, I was not greeted upon entering the store. Two employees were working both on their phones and talking to each other. I walked the entire store they looked at me but I guess I was not important enough to be addressed. As someone who travels I didn't buy what I went in for and will drive 30 mins to go and buy it from another store. At least say welcome to everyone at minimum!! read more

Laylani was super helpful and patient with us while we tried to decide between all the good stuff and the sales. Will definitely be back!

I love bumble and bumble products, they have so many choices and the girls are always very helpful!

The employees at the san clemente Planet beauty at the outlets are very knowledgeable and helpful especially Rachel and Brianna. I appreciated all the time they gave me to help me find exactly what I needed. read more

Very disappointing service! Sales associate was short and rude when I went in to exchange an item today. I will not be going back anytime soon. read more

Walking into store I would give 5 stars, but 2 stars for shipping because it's taking too long and haven't heard anything back from customer service when I should get my products. read more

Stopped in looking for pomade and the young lady working tonight helped me pick out the perfect one. She was very kind and helpful!

Another awesome episode of me looking for crack, and not being able to find it. Hair crack. I do love walking into beauty stores asking, "Do you guys sell crack here" with a big smile on my face. The reactions are priceless. And I can tell you if either of the two girls working last Monday are reading this, they will remember my visit. The girl helping me did offer me another solution when I explained to her what hair crack was, and gave me a few options of product I might want to try instead.I did end up buying a small size of one of the options she offered me, but after using it - I dont love it. Its not crack. The staff was friendly, and helpful. The pricing, again, for an outlet center, was not outlet priced. It was standard, full priced. The store was clean and easy to navigate through. read more

Amanda was an absolute delight! I went in to get a powder and was with my boyfriend who is having hydration skin problems. She is extremely knowledgeable and was able to service multiple clients at once. I signed up as a planet beauty member thanks to the experience, I definitely will be back! Thank you Amanda! read more

Horrible customer service today 2-24-2021 . I went in a few weeks ago and dropped 150$ on a hair straighter . A male was working I recognized him from the Laguna niguel location . He was helpful in picking out the straighter . Got home it didn't perform as good as I figured for 150$ . No problem I went in 2 days later to buy makeup spoke the the sales girl. Told her about the straighter and said I only used it once can I return it for the one a step above? that one I know it cost more ( 50$) more that's not a problem . She said yes . I went back in today with the straighter to get the better one plus pay an additional 50$ bringing the grand total to 200$ on a straightner . I walk in to the sales lady I say hello , I was in here the other day and the girl working told me .. then she cuts me off mid sentence and said " that was not me " . I was thinking well of course I know that was not you I'm not stupid . So I continue to explain the dilemma . I ask what is the best straighter and she picks one up takes it to the register and says oh ya this ones better I asked another question about it she says oh I don't know about hair straighteners and ask her co worker do you know anything about straighners . She says no so she just starts saying stuff about it . It was very obvious she didn't know what she was talking about . I'm about to drop 200$ on a product you know nothing about ??. The male didn't say a word he just went to the back . The lady seemed very bothered by my questions . She rings it up then says her you go . Slides it over to me , doesn't offer me a bag on a product i spent 200$ on ! Then never says thank you or have a good day .. nothing !!! She has black curly hair , she was short and wears a lot of makeup . I will never shop there again . Big FAIL on customer service . Get some product knowledge people ! read more

Planet Beauty - Cosmetics & Beauty Supply Near Me - San Clemente, California

Wow! I'm so impressed with how knowledgeable Corey is! He went above and beyond to help me find products for my hair. I had a trillion questions and he had allll the answers and patience. Thank you! read more

I think My wife and I went the wrong day because we had a horrible time in this place, half of the things displayed on the shelf they didn't even have it in stock and all the products didn't have any prices on which had us looking around for an employee which wasn't that friendly. We ended up wasting 1 hour in something we could expend 20min on. When we walk out my only comment was " this place sucks" read more

Cory was the best. Great customer service and took care of me from the moment I entered the store.

I have been going to this Planet Beauty since they opened and they continue to be a favorite store, now more than ever. They have a good selection of products and a very friendly and helpful staff. Thank you Ashley for a wonderful shopping experience today. read more

I've always had a wonderful experience at this Planet Beauty location. They have a massive selection to choose from and are always bringing in new goodies! I'm a hairdresser and I've always been impressed by their products and will always send my clients here and know they are in good hands! Their sales associate Paisley has helped me out countless times and recommended some of my favorite goodies!! Love Perricone and Epicuren! Love Moroccan Oil and Kerstase! I will continue to return and recommend all my clients and friends. read more

This review is for the girl who works in dermologica who sold me my daily micro exfoliant. YOU ARE A QUEEN. The queen knows her stuff, is so kind/helpful, and talks to you like you're like her friend. IT WAS SO RAD AND IVE NEVER HAD A SALES EXPERIENCE LIKE THIS. Thank you I'll be coming back soon. read more

I had spent the afternoon perusing all the shops and was about to go home dissatisfied when I passed by Planet Beauty and they were having a sidewalk sale! They had the Too Faced Chocolate Bar palettes for $20, Stila foundation for $10, and etc. I spent $53 on 5 HIGH END makeup products when I should've spent $200. All the workers were so nice and gave me great input on what to buy and what not to buy. They even gave me two smashbox sample primers after my purchase. I can't wait to come back again!!!! read more

I love this place. I get lost when it comes to makeup and one of the workers named America spent so much time with me. She did my makeup and made sure it was what I was looking for. I really appreciate the time she spent with me making sure I had what I needed. I will definitely go back and ask for her next time I need to get more makeup. I always get embarrassed to ask for help, but she made me feel so comfortable and taken care of. She was extremely educated on her products and that means a lot to me as well. read more

Loved this place. Went in here on a whim because I needed more of my shampoo and ended up leaving with some awesome deals. The girls who worked here were awesome too. They knew their products. One of the best beauty stores I've been to. Definitely making a point to come here again. read more

I got amazing customer service from Galleri! She figured out exactly what I wanted, and she found it all for me.

Met Casie today and asked for her help with a leave in conditioner. I started shooting all these question her and she was more than willing to answer each one! Even when I told her I could not master curling my hair with the straightener she blew me away when she went above and beyond actually showing me how to curl my hair and which she ended up doing it all! Looked absolutely beautiful and could not believe the customer service and kind nature I received! I will totally be back here to purchase things from her in the future! I even have a time next Friday she said to come in and she will help me with make up! I recommend anyone needing help with their hair or make up to come here and ask for Casie! read more

Buyer beware! If you want help from the employee here make sure you want to be talk into some waste of your money stuff... Well thats if you can get them to talk to you at all! I bought a product from this place a product ALL the employee swear by. The product is called AVA Haircare Hair Oil. I went home looked it up and it had great reviews BETTER THAN MOROCCAN OIL everyone was saying! So i took a chances and got it. Boy i wish i never did! The product AVA Haircare Hair Oil makes your hair sooo greasy and gross. NO matter how little or how much you put into your hair! Its a waste of money. I couldn't even give this stuff away! ( and i really tried twice! ) So i thought i would share my thought and write a review on there website. Well not only did they not post my review they did not post my friends review too. ( Two of my friends tried it because i couldn't take it back!) So please beware when you go to buy something from this store or even from there website! If there are NO bad reviews its because the product sucks and they aren't letting people really review! read more

If I could I would give 0 stars. Every one that works there is nice except this one girl, (African-American) idk her name.. I work at the outlets myself and it seems whenever I come in, she notices me and doesn't acknowledge me AT ALL. At first she was so kind, but now idk what I did, she gives me a uncomfortable stare. Ive come in with family and they have noticed the SAME issue. She doesn't come up to me even though EVERYONE ELSE is busy! SHES COME UP TO MY FAMILY BUT NOT ME! I went to Starbucks on my break, and she was staring at me the whole time giving me a cold stare. I don't feel welcomed AT ALL, by her. I've spent HUNDREDS of dollars here, for the love of makeup. I still come in since it's close by my house but the SAME THING ! She ignores me and gives me a cold stare. Idk if it's a racist thing at all. I myself am black and have never been rude to her. I will contact management because this has been going on since the SUMMER! I try to approach her, but she ignores me and pretends to be busy. I'm too tired for this middle school attitude. Deeply embarrassed and humiliated. She talks to me with no friendly tone and doesn't even look up at me when I'm talking to here... I would feel more comfortable if she didn't work there at all! I'm going to contact management because this behavior is unacceptable for someone that looks like their in their 20's.deeply disappointed. read more