The guys, Jesse and Mason, were prompt and knowledgeable. We had a leaking toilet, they diagnosed…read morethe issue, left go get parts, returned and finished the job, all in a timely manner I will absolutely use them again!

These guys are the absolute worst plumbers I've ever dealt with. One simple job that should have…read morebeen two trips to rough in then trim out turned into 7 visits and many hours of wasted time. Days were wasted for other trades involved. Very frustrating. Don't waste your time. Save your money.

The tech from Purewater Solutions arrived on time and was courteous!…read moreonce informed about the issue, the tech was able to correct the problem within 10-15 minutes tops! I also appreciated the quick response to my call as well as the quick turnaround time for securing an appointmen! I would definitely do business with Purewater Solutions in the future! Corinne Midlothia, VA.

They were quick, prompt and easy to work with. Went through Yelp to find a plumber to help secure a…read moretoilet and confirm no damage to the flooring. They made it out the next day the fixed the problem in less than an hour.

Khalil came over to fix a running toilet for me. He did a great job explaining the cause of the…read moreissue. I finally have peace now that the toilet is acting normal now. Thank you, Khalil!

Set up an appointment and they gave a two hour window ( lost two hours of work) but they didn't…read moreshow. Called them back and office said we were never on the books. Lost a new customer and we had a plumbing issue plus a remodel in mind. Not the way to do business. Would definitely NOT recommend.

Update: 10/9/2025. I had an issue with my toilet as it wouldn't stop filling. Harry kept his…read morepromise to help with my future plumbing needs. He squeezed me in his schedule and updated me the day of service multiple times concerning his arrival. He is honest, kind, professional and VERY knowledgeable! He also has the most reasonable prices I have EVER seen for a plumber. I couldn't give him a higher recommendation. I'm recommending him to everyone in the Harper's mill area where I live. So grateful we found him. Below review from 7/2025 I have never left a 5 star review from only talking to a business owner, but please read on. I left Harry a detailed message about a couple of toilets in my 4 year old home leaking from tank to bowl. I thought maybe the flapper, but when it happened to an upstairs & downstairs toilet around the same time, I panicked & thought it was maybe a plumbing system issue. Harry called me back promptly & let me know right up front that he was fully booked until August. But he also eased my mind by reminding me that the toilets were all put in at the same time, so more than one could have components wearing out at the same time. Since I only had leaking to the bowl, I changed the flappers & now they both work great! Even though he was very busy, he took the time to call me back. Even though he was booked until August, he listened to what I said. Granted he didn't try to diagnose over the phone, but his common sense, honest approach prevented me from calling another company for an emergency that I didn't have. He was right. I had two toilets with faulty equipment at the same time..a coincidence! I would highly recommend Harry; he is busy for a reason. I would schedule with him in the future if I needed a plumber.

Couldn't get an appt. for at least 2 weeks. He was very responsive to my texts but unfortunately I…read morehad no hot water and needed a new water heater.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

We own a little house built in 1958 in Colonial Heights. Working on this old house inevitably…read moreproduces all sorts of fun challenges. We've used Colonial Plumbing & Heating twice now, and on BOTH occasions they were excellent. The first time was to clear a clogged drain in the bathtub. The second time was the big job that involved a full replacement of the bathtub fixtures. When I tell you they replaced everything, I mean everything. The mixer tap, cold and hot water supply lines, gaskets, retaining nuts, connectors, etc. The work was flawless and that's 100% due to Landon. His communication was excellent throughout the job. He first tried to fix the dripping faucet for us. When that wasn't possible, he communicated quickly with an updated quote and explanation of what was needed. The work was then completed in a thorough and efficient manner. There are still true professionals in this day and age. You want it fixed right the first time? Landon with Colonial Plumbing & Heating will get you straight.

Office personnel I spoke with on phone were incredibly polite and efficient. Service personnel knew…read morewhat they were doing and performed the service I requested (a part replacement where I supplied the part) in less than 30 minutes. I only wish I'd known up front that Colonial Plumbing does not charge by the hour. Shame on me for not asking. I was surprised at how expensive it was and was told "this is the lowest priced task order we have." $287.50 which did include the trip charge. So . . . as long as the work you need performed is worth at least that much to you then you should be good - especially if you also use them for HVAC service - in which case I think they knock 15% off the price of their plumbing work. For what it's worth: We were only having the cartridge replaced in our kitchen sink (I already had the new cartridge). Colonial tells me their rate to replace the entire faucet and sprayer is only $10 more, but it doesn't seem I can apply what I've already spent on the cartridge toward the labor to replace the entire faucet - which is not surprising, since it will be a separate trip/task. (The parts are being provided direct to me by Pfister under their lifetime warranty policy, so Colonial isn't involved with that).

do yourself a favor and steer clear of this company! not only does the never answer the phone but…read morethey tried to rack up charges on you that are unnecessary and will ignore your questions and calls intentionally so that they can continue to add late fees to your bill. Apart from that, they have absolutely no idea what they're doing and the owner , justin , has absolutely no idea how to run his company. They will have to come back five times to fix the same issue because they don't take enough time or care to fix it right the first time and they overcharge you crazy amounts!! WORST RAN COMPANY IVE EVER SEEN. All they care about is how much they can get out of you.. sad.

We contacted Advanced Plumbing due to a sewage smell in our basement. They arrived 2 hours late,…read moreafter they called me multiple times to confirm the appointment window, but never called to indicate they would be +2 hours after the appointment time. They quickly identified the smell was a dry drain and had me pour water into it. They spent less than 5 minutes in my home. This cost me $190.00. - $120 for labor (???), $60 for the trip, and $10 for supplies. $190.00 for a plumber to be +2hrs late, spend 5 minutes in my house, and for me to put water down my drain. They didn't even take a tool out of their truck. DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY.

Ed was luckily for me available very quickly. He was one of the most thorough contractors I've ever…read moredealt with regardless of the trade. He explained his work, gave a fair price and left no trace he had been there. I'd highly recommend him for service work.

I would give 6 stars if I could. He was very professional and made sure I understood everything…read morestep. I highly recommend this company for any plumbing needs you may have. Plumbing is never super cheap but I am very satisfied as he was willing to get to me asap. I Am a very satisfied customer and will call this company again if it is ever needed. He had to make me an access panel and it looks nice and neat.

The guys responded quickly and solved our problems swiftly. They also gave me a quote on a separate…read morepending job, which gave me a Plan B option.

I called the number for Mercy Construction and Mike along with his assistant responded within 30…read moreminutes. I suggested that he come by to look at the project for installing a toilet and he came right over. He went over the details, inspected underneath the house for water damage and gave me a quote for installation and some minor repairs. I offered him the job and he started his initial work immediately. He and his assistant were courteous and knowledgeable about what needed to be done. I will update my review upon completion of the job.

Used them because my kitchen sink was backing up and tried to fix the problem myself and couldn't…read more They came out in a timely manner, fixed it in about an hour and the price wasn't crazy high. Definitely recommend these guys:)

From the owner: With years of experience in the plumbing industry. We have the knowledge and expertise to solve any…read moreplumbing challenge efficiently and efficiently.