This experience I just had has turned me away from Pizza Hut. I dislike giving bad reviews, when I give them, it is to fix a locations service. The only Pizza Hut I can say has been consistent is now closed (not sure if permanently). The location on memorial drive in Stone Mountain. Back to this location. The parking and location is not kept up. I ordered three pizzas. One from a rewards and two others purchased. The short of it , the order was totally screwed up. I made sure I looked at the pizza before leaving. Told them it was wrong, they told me they make it according to what comes in. I showed her what I ordered in the app. She literally told me I was wrong, cut me off and her tone was not one to try and work it out. I left and came back to get a complaint number. She told me to look online, inappropriate. Again cutting me off. Ms. Carteva was unprofessional. read more

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So it's a mystery as to why this location is still even in business it just goes to show that people no longer care about quality service or professionalism they only care about convenience and being the only Pizza Hut within a 7 to 10 mile radius of the area I'm pretty sure that's the only reason why this establishment is in still in business I would love it if they closed it down or just someone else with any type of level of customer service and quality assurance would please take over this establishment and fire everybody to do a clean house and hire a whole new staff and management. read more

Pizza Hut - Our order. Dry as hell and old looking. I'm not surprised. Papa Johns I'm coming. ‍ - Pizza Near Me - Stone Mountain, Georgia

The service is good and they always have deals, but they have no one working. My pizza was undercooked and kind of cold like they didn't keep it in the oven long. I spent $20 for nothing didn't even eat the pizza. Wouldn't recommend especially thinking you're about to eat some pizza after a long work day. Thumbs down. read more

This the worst location ever. There service from management to servers are horrible. Not sure why they are employed when they have a very nonchalant a bout orders or phone service. They manager sounds like she is bothered by doing her job. She hangs up on her customers repeatedly. I would like to hear from a district manager for this location.. read more

Pizza Hut It took 2 hours to get my delivery today. I do my best to support the Hut. But with delivery times like this you all have some problems. If you don't have the drivers then go back running a carry out special. The weather is good enough for customers to come out their homes. Thanks for a not so good pizza night on the most important pizza day of the week "FRIDAY" and the grandkids are not pleased. Your community customer!!! Maybe yuh all should partner with Uber Eats. I saw you all purchased stock in DoorDash!!! read more

I'm sitting here 2 HOURS after ordering and 45 minutes after getting the notification that my order was out for delivery...and my order is STILL not here! No one is answering the phone, which kinda makes sense considering I've been on hold since 10 minutes before they closed and am still on hold waiting for someone to answer! AVOID LIKE THE PLAGUE!!!! read more

4 hours and waiting.. still no pizza!! This is horrible. This doesn't even deserve a whole star. I love pizza hut, but this location was horrible!!! Ordered for delivery, paid the delivery fees, and had to go pick up the pizza myself because the delivery man "did not see my pizza". read more

I've never seen such poor service in my life. There oughta be a law against the operator of this store serving nothing but garbage. The cost I paid for the pizza received. I would have been better off going to a supermarket and buying a frozen pizza. Not only did I not get what I ordered. The personnel bounced up out the joint - locked the door and was in the wind to wherever. I saw her return and offered no explanation for her sudden departure. Please whatever you do stay away from this joint. They are the worst you will find. If you really must eat something and they are the only place open. Drink plenty of water and fast. My pizza is in my Dekalb County green trash can waiting to be taken to the landfill. What a waste of money! They do not deserve one star. They should be shut down. I know there must be some health code violations. read more

Got a roach delivered in my pizza. Go somewhere else unless you want that little something extra. read more

Pizza Hut - Roach delivery. Dont order from here unless you like that little something extra. - Pizza Near Me - Stone Mountain, Georgia

There are 3 Pizza Huts less than 5mi of me and all of them claim they don't deliver to me. The South Hairston location constantly gets my orders from both the website and the other stores, but they refuse to deliver. This is insane because I have lived here going on 3yrs and have gotten pizza delivered from them before. They will get my order and then immediately call and say that they're closed or that we don't deliver to my area (which is barely 3miles away). If they truly don't want my business, I will have to go elsewhere, but it's really frustrating. Either corporate needs to know so that their website doesn't send my order to them, or they need to stop lying. If it's a safety issue, then say that. I wouldn't expect a company to send their employees into danger. read more

Went here for the coupon and that's what everyone else wanted. Pizza hut wont surprise you, if you've had it before. As i'm texting this review in the car (i'm not driving, relax), the pizza smells good, though in the past i've experienced under cooked, over cooked just average pizza. I will say this location has a nice staff and there's plenty of places to sit. If the pizza surprises me i'll come back and update my review. Otherwise....... read more

I love their pizzas, p'zones, garlic cheesy bread knots, 4 drinks to go, and sometimes their bread sticks. What I like most is they are usually open later than the other pizza shops, their delivery fee is right around $5 when taxes are factored in, they don't automatically hit you with a driver's tip, they're usually at your place in 35 to 45 minutes. Contrast that with Marcos who too often will have you waiting a couple hours or more for a delivery. Or Little Caesars who now uses Door dash to make deliveries for them..but it ends up costing 2x the purchase price. I'm not sure why the mini CinnaBons never tasted right. Not even from their stand/store in the food court of any mall I've been to. I'm curious to see how the Pizza hut pasta bowl tastes read more

This restaurant is horrible. Delivery service is even worse. I placed a delivery order around 9:45 pm. Around 10:45 pm and not receiving my order I checked my email confirmation only to see that the delivery time is 1:00 am. I immediately called the restaurant only to be on hold for 20 minutes. Then I was hung up on. I called back and was hung up on several times without speaking to anyone. I kept calling and eventually the call was answered only to have someone say very quickly, "Pizza Hut, we're closed!", and then hang up before I could say anything. Concerns that my card was already charged, I called back several more times. Finally, the same voice picked up and told me they were closed. He mentioned he saw my order in the system, but that my card was declined - which is totally untrue - and stated that any charges to my card would be put back on my card. So, was the card declined, or are charges being put back on the card!?! This is the epitome of unprofessionalism. Now, over an hour after placing an order and it being late in the evening I have few options for a late dinner. Do NOT waste your time with this horribly managed Pizza Hut. read more

I don't know why I ordered the same meal and the prices came up different :/ BUT the delivery people are just so nice at this Pizza Hut and the wings and pizza come hot and fresh! Try the buffalo burning hot sauce, it's the best ! Soo, I don't order from this location anymore they hang up on you and have poor customer service. I said location and not piZza hut. I still love Pizza Hut. read more

I had my food delivered. Food arrived, wasn't hot, deliverer wasn't prepared with change. Boneless chicken wings had MOLD in them. Breadsticks was STALE. I was very disappointed in service after calling. Manager only defended food by claiming it was fresh . I made a call to corporate and plan to call the health inspector. Save yourself and don't go through the hassle. read more

Pizza Hut - I struggled to cut open the chicken to see mold. - Pizza Near Me - Stone Mountain, Georgia

WORST place ever to deliver. I ordered a pizza, some garlic knots, and a chocolate chip cookie and so far it has been WELL over a hour and have yet to bring my order. But I would be wrong if I refuse to pay. NEVER ordering from them again. I really don't even want to give them a 1 star because they don't even deserve that. UPDATE: THEY FUCKED MY ORDER UP read more

Ordered delivery twice and they got it wrong twice. This store needs new management and training.

I went in with my family which was about 7 of us and we dinned in to enjoy some good food after a long day. We ordered a big box(I think that's the name of it.) which was 2 pizza's wings and bread sticks and ordered a drink. Our food didn't really take that long to bring out, about 10mins, but when it did come out I was a little upset. There were no plates!!!! I came into pizza hut to dine in and then you tell me after I have ordered that you don't have any plates. Also we wanted ice for our drinks and they didn't have ice either. I will just have my pizza delivered instead. read more

Customer have to wait to long for food to be made correct no I'm sorry just continuous talkin which keeps them for helping customers and getting food made quicker. Manager never came to the front when asked for. Don't know how many more times me and my family will use them. read more

TERRIBLE TERRIBLE Pizza Hut location. Let me explain. On numerous occasions when ordering pizza and wings for delivery, they forget the wings. The last time it happened they go forgot it, I gave them a earful and they bring it back, 29 mins later not fully cooked. Terrible staff. read more

First I want to start off by saying God Bless the essential workers. We appreciate everything you do. Unfortunately, I have a complaint about a delivery drive. Today a young lady delivered pizza to our residence twice. The second time was an error and should have been delivered to our neighbor. Both times the lady left the pizza on the ground. First of all, she was at the wrong door. She has delivered pizza to our residence before and should know which door to go to. Next, when she returned the second time, in error, she banged on the door angrily, while I was on an important conference call. I am working from home and should not have to deal with angry employees. Let's not forget that she was at the wrong house, to begin with (2nd time). In addition, I can't think of anyone, but an animal, that would want to eat food, that's been placed on the ground. I contacted the store and spoke with a young man who claimed to be a manager. He was very unconcerned with my complaint. I understand why they have a low rating. read more

This place is truly horrible! I just had the worse restaraunt experience I ever had ANYWHERE in my 40 year history of being on this planet. I ordered my food online at www.pizzahut.com which put the order nearest to me at the South Hairston Rd. location. First off, they were out of stock on alot of items so I had to compromise from the beginning. AFTER I placed the order it then alerted me that it would be a 1 to 2 hour wait. Ok...longer than I had expected but I had just underwent surgery and was unable to cook and my 4 kids really wanted the pasta and breadsticks. So we waited....and waited.....and waited. After about an hour and 45 minutes I decided to call the store to check the check the stutus. It was a long wait to connect but when I did finally get a human being I was informed there was only one driver and an overwhelming amount of deliveries but that my order was ready and and about to head out as soon as the driver got back. She stated that I should get my food pretty soon. After waiting an additional HOUR I called the store back. The same lady eventually picked up my call again but this time was extremely rude and had a major attitude problem. We went back and forth a few times, she couldnt explain where the food was, she couldnt do anything about it, it should be there in a few minutes...yada, yada, yada and I disconnected the call. We waited over 4 hours before the food FINALLY showed up but I refused it at the door bc it was cold, I was pissed with transaction and I ended up placing an order with DoorDash just 20 minutes prior so my kids wouldnt go to bed starving. I have canceled my account with Pizza Hut, am going to call to speak management tomorrow afternoon to alert them of my ordeal, contacting BBB, and placing reviews online to alert as many consumers as possible of the risk you may be taking in ordering with this company, paticularly with this location. So, be aware. Thanks for listening. read more

The food was dry and the pizza was sauce-less and I did not request that. I love pizza hut but this pizza was entirely too salty. I will not be ordering from there again. read more

I absolutely love PH from way back in the 1990's up north....on the weekends they are really busy....make sure you order early....they do need to upgrade their establishments. ....look just like they did back in the day....even McDonald and Wendy's have updated their establishments inside and out. .. read more

This pizza Hut needs a update badly if you want a attitude go here! You will be a disguised by the people there! They do NOT WASH THERE HAND AT ALL. I say close your doors now. read more

The pizza hut at South Hairston Road and Redan Road needs a complete make over and staffing. The inside decor need to be redone. I have been to this pizza hut at leasy three time in the last month believing that it would get better but it has not. My last visit, the pizza crust was tough, the staff were not pleasant and my overall experience with this pizza hut has been negative. I will find another pizza hut to visit and not visit this once again. Service, quality, and their pizza are all bad. read more