YOU WON'T GET YOUR FOOD MAYBE NOT AT ALL, DEFINITELY NOT ON TIME.
*Edit 10:41Pm
I originally wrote my review at around 9:40pm when Domino's first showed it as delivered on the website tracker, over an hour after I originally ordered. In total it took 2 hours to get this food..
After sitting on hold with two phones trying to reach the local store (they never actually answered), I got a phone call from the driver who was terribly confused and still had my order apparently. I think what happened is that because I also left a review on the order page giving all 1 stars and saying it was never delivered, I think the store called the driver to ask what happened. Then this is when he called me. He claimed the app misdirected him to a different apartment complex, but I can assure you that is a lie. (he later confirmed he came to the complex earlier). He said he was at the wrong apartment complex, but I know that isn't true because the map actually doesn't show the pinpoint at my exact address (half a mile through the complex driveway), yet it showed his vehicle icon directly outside of my building, so obviously he reached it. He was here, but I think tried to deliver it to the wrong side of the building. He said he tried to deliver it somewhere and they told him they didn't order any pizza (shout outs to you kind people who didn't just take it, thank you!!). Then for whatever reason he left the complex after marking it delivered at some completely different part of the complex. He had no intentions of delivering it I think. This is why I think they must've reached out to him directly which is why he called me way later. Normally, if you were having trouble finding some place, you'd just call the person then and there. Why wait 20 minutes until after it's given a one star and potentially gone to management, and THEN phone the customer?
Anyway, proceed to me staying on the phone with him for 20 minutes literally trying to direct him to my house. He didn't seem to even know where HE was, "chevron is on my right." he said, and then a few minutes later, "chevron is on my left." I literally sent him texts with my address, the apartment complex name, TWO screenshots where I drew an arrow down the road to the apartment and my building.
Like look, I get it's hard out here, but your job is actually to be able to read a map, and if there's error, still navigate to the person's house. And when in doubt, CALL THEM. You don't just mark it delivered and go about your day.
I'm thankful I got my food at all, though it was cold, the cheese was glued to the box on one, and the steam had made the boxes damp and soggy on some..
I stand by what I said an hour ago when I originally wrote the below review. I WILL NEVER ORDER HERE AGAIN.
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I ordered $60 worth of pizza and the driver showed on the order tracker map on their website as in front of my apartment (there was no one there from what I could see, I was looking out the window cus I want to eat), never came up, never rang the doorbell or sat the pizza on the table I placed out and as I said in my instructions. I had thought he had parked and was maybe walking, but nothing arrived. Then, the tracker on their site showed he drove to some other place in the apartment complex and waited. Then, it says, can you believe this, "delivered"!!! DELIVERED to WHO??? I This guy was nowhere to be found! I think they either misdelivered or frankly just stole it.
I've had poor service from this store in the past, but this was absolutely the worst. DON'T ORDER HERE AGAIN, YOU WILL NOT GET YOUR ORDER.
Now I am sitting with no dinner and will have to wait to get a chargeback once this posts. I am on the phone with two phones trying to get ahold of the store, NO ONE ANSWERS.
I will never ever EVER order at this nasty location again. Not even providing the service you pay for. I wish I had looked at the yelp before I ordered, but I thought it was okay since my last order some months ago was okay.
I have literal Ring doorbell evidence that no one EVER showed up. Sucks.
DON'T ORDER UNLESS YOU LIKE GIVING AWAY FREE MONEY TO A BAD ESTABLISHMENT read more