Stopped in at Pizza Hut and had a really solid experience all around. The service was nice and welcoming right from the start, and everything came out quickly without feeling rushed. The pizza was fresh, hot, and really tasty just what you want when you are craving something classic. The crust had a good texture, the toppings were well balanced, and you could tell it had just been made. It hit the spot. The restaurant was clean and had a relaxed feel, making it an easy place to sit down and enjoy a meal. Overall it was a great visit with good food and friendly service. Definitely a spot I would come back to when I am in the area. read more

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I had no idea that Tuesday's meant two dollar person pan pizza day! I believe this is for the month of July. So I waited on cooking and helped myself to a personal pan pepperoni pizza. The pizza was good and just enough for me to enjoy. read more

Pizza Hut - Pizza Near Me - Pooler, Georgia

Don't ever answer the phone! And just make an ordering assuming instead of contacting the customer you may have ran out of pepperoni , terrible service ! read more

They delivered my pizza to me after an hour when it said it would arrive in 15 minutes I ordered some wings, they charged me the 16 ones and I only got 11 read more

I recently placed an online order for their lunch special, the personal pan and boneless wings. When I arrived, the employee didn't seem to notice my order, so I was told to wait about 10 minutes. Within 10 minutes, a friendly gentleman walked my order out to my car. It was hot and fresh, and absolutely delicious! It only cost $7, which is a great deal for what you get. read more

The worker, brown hair lashes tattoos on her arm was a straight BITCH. not professional at all very judgmental and weird. Attitude was disgusting she then started recording our truck as we left and wouldn't answer when I asked if there was an issue. Im highly disappointed read more

The girl with lashes and a tattoo on her arm stood there the whole time staring at us. When i asked a different girl for ranch she came up trying to involve herself in it and when i wouldn't answer her because i was already talking to a different lady she said to the other girl " i hate when people act like im not talking to them". she is very disrespectful and has a nasty attitude. also when we were leaving she recorded us and wouldn't answer when we asked her if she had an issue. read more

Failed on a delivery....absolutely will not answer their phone to correct. 12 calls in 30 minutes....they do not care. Do not give them your business or money because they do not care. read more

They took my $$ Saturday I waited up over 2 hours for it to continue saying it just got popped out the oven when I checked the tracking, after realizing they weren't coming, I gave up and left to go get something from somewhere else. It is now going on day 6 (so almost a whole week) of them being closed after the st Patrick's day holiday. This is ridiculous and I still haven't gotten my money back, every time I go up there, door is locked and store is closed. Whoever manages this place needs to be laid off seriously. This is terrible customer service!!! read more

This Pizza Hutt sucks. If you like cardboard then you would love it. It comes cold and tastes like shit. It's the usual with this location. They need to learn to just shut down. read more

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when you think of Pizza Hut you dont think of top tier pizza but let me just tell you. this Pizza Hut is the worst of all pizza huts. We placed and order to be at our house at a certain time. We had a dance recital for my daughter that nigh. THE PIZZA NEVER CAME! We tried calling the store and no one will pick up! On top of all that they still charged us and we can't get our money back! read more

I ordered from this location as comfort food for my friend who was not feeling well. The service was very fast and the customer service, even better. The driver stayed in contact with me and the pizza was very fresh. read more

My family orders pizza every Friday night. I grew up on Pizza Hut pizza and was thrilled to death to see one open in Pooler. We have had SO MANY problems with this store from not getting the order right (any time we order anything customized) to on at least three occasions, our wings were raw. I asked for our money back after the last episode (around October 2013) and I was told all they could offer was store credit because the order was placed over the internet. I told them that store credit would be useless to me because I do not intended to EVER order from them again. They should be getting a thank you card from Papa John's soon.... The Papa has not messed up an order in the four months we've been ordering. read more

Pizza Hut - The straw...err bone that broke the camel's back. - Pizza Near Me - Pooler, Georgia

If I could give it a negative star I would. I placed an order off my Pizza Hut account. When I went to pick it up I was told that they never received my order (which I obviously had the confirmation email on). I was then told that I would have to place the order again and wait again, and dispute the first charge with my bank. What kind of customer service is that?? I have my confirmation email where I ordered and paid, why can't you just make my pizza and be done with it. Now I'm having to double pay and then call the bank to get my original amount back. The guy at the register was no help, he was just like "oh well". I understand technology fails, but I'm not about to pay twice and hope I get the first amount back! read more

Worst delivery drivers never show up still charge you for the pizza have HD to drive to the store more than once whe. The driver never called cause they could not find it...Google brings u right to it read more

Read they had an online only special on a large two topping pizza for $5.99 until Sunday. So yay, dinner is served. Pizza Hut is my favorite pizza chain and has been forever. This location was very nice. I ordered online arrived and pizza was ready was fast. It was wing Wednesday so I ordered some of those as well. O, I ordered thin crust because I'm a Pan crust fan and I didn't want to pay the extra for it. I don't like the hand tossed, never have. It's to sweet and rubbery to me. I enjoyed the thin crust, it was nice crispy. First time trying it but I will order it again. Pizza was tasty but I haven't eaten the wings. I couldn't wait to get home to devour the pizza so by the time I got home I was full! Also ordered boneless for the first time. Hope I like them. Keep up the good work Pizza Hut. :) read more

Avoid this location! First - made an order online...said 25-35 min. After 45 minutes I called and was told the orders are a minimum of an hour and "probably longer". When I asked why I was told they sent drivers home and there was only one driver working for the rest of the night. When I pressed again he said this was "to save cost of the drivers pay". They didn't want to pay their employees?! Really?! Second - I asked to speak to the manager. Twice. Both times I was hung up on. The manager apparently had no interest in talking to a customer that had concerns. Finally - When I FINALLY got my order, it was wrong... Luckily I'm just visiting and will never have to use this location again! read more

Sorry to see such a terrible review. Especially since I just ordered their pizza & it was delicious. Delivery time was not an issue but ofc it's monday, not the wknd when they're slammed. I made my own pizza thru their easy on line system and I have to admit it was delicious. I wanted several diff ingredients - white garlic sauce, pork meat, black olives, red onions & green peppers. Whoever made my pizza did a great job on the amount of ingredients, there wasn't too much of one item. Well proportioned ingredients & the cheese stretched like we normally see in their commercials. read more

Pizza Hut - White garlic sauce, pork meat, black olives, red onions, & green peppers. - Pizza Near Me - Pooler, Georgia

I was very disappointed with the level of service I received at this Pizza Hut. To begin with they gave us the wrong style crust, then lied stating that the original crust was the same thing as their thin crust. Next I get home and upon further inspection of the pizza they decided to skimp on the toppings. One of the pizzas had 12 slices of pepperoni and the other had 8 and both were large pizzas. In addition to holding back on the pepperoni, they did the same thing with the cheese causing the pizza to taste burnt, old, and hard as a rock. Finally, I called them to tell them about my level of service and was assured that I would hear back from someone within 3 business days and nothing......... This is very disappointing due to the fact that Pizza Hut is my go to place when I'm not in Ocala eating at Wise Guys. I would say that I'd boycott the company as a whole but what does that do? Hopefully this will open their eyes and they can correct this location, so that people like me will still frequent their establishments....... read more

It's not closed, I have ordered from them twice now but never again. Normally Pizza Hut is my favorite pizza but this particular store is awful. Pizza is overcooked barely any cheese and they seem to forget the marinara sauce with the breadsticks not once but twice. read more

Pizza Hut - Did they run out of cheese?? - Pizza Near Me - Pooler, Georgia

It's a game of Russian roulette. Will I get a good pizza this time? Will I get a crappy pizza?! I grew up eating pizza hut. Pizza hut was even my first job! So you can imagine how disappointed I am in this particular store. When I heard we were getting a pizza hit in pooler, I was super excited. But as it seems, they hired people who just don't care. Seriously folks, it's not that hard to make a decent pizza. It completely baffles me on how they manage to mess up a thin crust super supreme pizza. The crust was soggy! I honestly don't know how they managed that! Unless they gave you one that has been sitting in a box, that was a mess up and you just happen to be the unlucky person to get that pizza. eeek. read more

Every time I have picked up an order for my family - minimum seven visits- our pizzas have always been perfect. If they tell me that it's going to be ready in 15-20 minutes -I can think of only one or two visits when I showed up and I had to wait an additional five minutes for my order- which for me -wasn't a big deal. Some of the negative reviews posted on here are from several years ago, and speaking for myself, I can't remember any details- but - (several years ago) - after that initial visit- bad experience- I never went back again, not until they moved into their new location, and even then I was hesitant to give them another chance. For those folks who have problems- complaints with the (new location) Pizza Hut's delivery service - well - it's not for me to say- because the only company I use - I trust to be on time with delivering anything to my house is Amazon. Maybe it's because I'm getting old(er) - I can't tolerate excuses, and I don't have any patience - especially when it comes to having pizza delivered to my home. For me it's much easier to place the order in person, and then wait fifteen to twenty minutes in my car- listening to the news and talk radio. I don't do social media or social anything. I'm not referring to this Pizza Hut, but the reason why I don't place my order by phone is because I hate being stuck on hold - and I really hate it when I get disconnected and I have to call them back and be placed on hold again, and while I'm on hold I'm listening to their "on hold" music -which varies from Barry Manilow to Dolly Parton - the Carpenters, or Peter Paul and Mary - or my personal favorites- Patsy Cline and Hank Williams (Sr). The second reason for not having food (pizza) delivered to my home is the waiting. With the waiting comes the questions (from my family)- "how much longer" - "what time did you call them?", and my least favorite question "would you call and find out how much longer it's going to be?" The last thing that I hate about having anything delivered to my home is what comes at the end. After what seems like forever- the person shows up at my house, and provided that the order is correct and hot (enough) - I hate what comes next- the delivery person- who is now looking at me like a porkchop - waiting on their tip. This took forever to write- long story coming to an abrupt end -with regards to this Pizza Hut- it's all good -no complaints. read more

I ordered a pizza tonight Friday 1/21/22 at around 10:45. The pizza was delivered at 11:30 to the wrong address. There is no phone number to get ahold of the driver, the store is not answering and has no voice mail, and the pizza was definitely delivered because I had to buzz the driver through the apartment gate. It would be one thing if this was the first time but it's not. And now I've paid over $18 for a pizza I don't have and have to go searching through the whole complex in 34 degree rain to find the pizza. Update: I didn't find it. I would like a refund. read more

With the ever changing amount of management and staff turnover this Pizza Hut really had fallen flat on their face. Countless times have I had orders incorrect, not hot or taste tragically different than what they're supposed to be putting out. For the potential that Pizza Hut has The product, customer service has fallen well short of expectations and will not be ordering from them In the foreseeable future. read more

Ordered pizza and received confirmation at 5:40. I received a 6:20 delivery time (which I thought was super early and a little strange)! At 6:28, I received a call from an employee (not the listed number by the way) saying that they had no drivers so I could either come get it or cancel. Very disappointed. I would not even have made a review if they would have called within the 20 minutes of ordering. read more

I'd rather make out with my mom again than be subject to eating another pizza from here. It tasted like five day-old stale bread penetrated a wad of fermented cheese and gave birth to this sick, sad excuse of a pizza. When I arrived, the employee sat on her phone within eyesight for about two minutes before she noticed I was in the store. Then, she didn't even say goodnight or thank you when I was leaving. read more

I agree with the 1 star rating. This place is the pits for service. Ordered online and called the store to try to confirm. No one would pick up the phone for about an hour. The other time I ordered online, never delivered my order and tried to charge me anyway. read more

I love Pizza Hut but the quality of this location pizza and bread sticks are horrible. Food was cold and breadsticks were so thin I'm completely dissatisfied. read more

I'm so disappointed with this Pizza Hut in Pooler, Georgia. The worst pizza I have ever had and will not be going back to this Crabby Restaurant . The manager on duty tonight is it idiot 11/23/14 . I showed him my order was wrong and he said that the way it's supposed to look really like krap a waste of Good money and time .. Please stay away from this Pizza Hut. It's plans to relocate to Pooler parkway in the future .. :-( Shameful read more

Driver went to the wrong place, when I told him where he needed to go he suggested I cancel the order and reorder it because he had other deliveries he needed to make. No one will answer the restaurant phone. I never got my pizza. Calling corporate. I will NEVER order from this location again. read more

They deserve ZERO stars! I ordered the chessy bites pizza at 7:20 on a Tuesday evening and received a call back a few minutes later that they were out. This isn't the first time they have been out of something I've ordered. I tried giving them a second chance, what a waste and poor management! I'll be dealing with Papa John's from now on or the Pizza Hut at Berwick. read more

Never getting pizza from this place again. Called a bunch of times and never answered, got transferred to the hotline and they couldn't fix the issue. Still waiting for my current order and it's been over two hours. Just for a simple pizza and 2 liter soda. Going to stick with papa johns or dominos because they don't fuck up orders like this Pizza Hut. DO NOT ORDER FROM THIS PLACE!!!! read more

Very bad customer service on monday at 9 pm they said they can't come till 1030 pm so I was trying to call back and never answered all I wanted to do is go get it. I waited on the phone and noone answered read more

If zero stars was an option, that's what I would select. We decided to try Pizza Hut again for the first time in years. The online ordering system told us to expect it to be delivered in 35 minutes. An HOUR and 35 minutes later a cold pizza was delivered. I tried 6 times to call the store, each time getting disconnected after about 5 minutes on hold. I asked the driver why no one at the store answered the phone and he said they only had two people- one to make pizzas and one to deliver- so they put their phone on "full-auto" so it goes to the call center. First of all, it does NOT go to their call center. Second of all, what kind of garbage excuse for customer service is that?? What a frustrating experience; I will absolutely not be ordering from there again. read more

Worst pizza ever! I decided to give it a try since the place i always get my food from Two Brothers pizza close mondays and was shocked on how i recived my pizza it was hard as a rock i would bite into my slice and it will just crack and fall apart and it was cold never again! Please if u want good pizza,pasta,or even garlic knots you will never go wrong with Two Brothers pizza and Grill everything is hand made! read more

Not only did they take almost an hour to arrive. Which I wouldn't have minded if the food was good. The pizza was thin crust instead of hand tossed like I ordered it didn't taste so great either, they gave us bread sticks I ordered cheesy bread. I added fries with the wings the fries were so hard we threw them out.. I spent $40 and it was a waist. We didn't care for anything except for the wings that was suppose to come with blue cheese but we didn't get that either.. read more

The customer service at this Pizza Hut location is horrible. I placed an order for delivery and received and incorrect pizza. When I called the store back they said they were putting it in the oven. An hour later, when we still didn't have our pizza, I called back and the manager stated that they thought we were picking up the correct pizza. Why would I pay for for delivery of an incorrect pizza and drive to the store because of their mistake? The employees were very rude and we did not receive the correct pizza until 2 hours and 45 minutes after our initial order. I will never visit this location again and urge anyone considering ordering from here to go elsewhere! read more

DON'T waste your time and money by ordering from here. We were staying in town over the weekend and decided to have pizza delivered to the hotel. The young man who took the order was nice, and seemed thorough, although he was not familiar with the local hotel locations. We were told that it would take 40 minutes to receive our order. An hour later I called to check on it. They couldn't find it at first and then said it was entered as a carry out order and we could come get it. Finally, after being on the phone for about ten minutes they said that the delivery guy was on his way and would be there in a couple of minutes (the hotel was less than a mile away). He finally arrived fifteen minutes later. It took right at an hour and a half to receive what should have been forty minutes. We had ordered two pizzas. One was the right thing, but was cold. The other was hot but wasn't what we ordered. We had also ordered drinks, but didn't receive those correctly either. Thankfully, no one we talked to was rude, but they evidently have trouble getting orders cooked correctly and delivered in a timely manner. I wish I had read the Yelp reviews before ordering. Lesson learned. read more