I order pizza from here all the time however today, I noticed a not so wonderful smell and thought it was possibly a new cardboard box the pizza came in. No. It was the smell of Parmesan cheese that was sprinkled all over the pizza. I don't care for Parmesan cheese nor did I care for the fact that it changed the taste of the pizza---there's no shaking off cheese. read more

Not the Pizza Hut pizza I remember. We ordered a cheese pizza and a veggie pizza. Sadly I left disappointed and dissatisfied, but full because I was so hungry going in. The cheesy bread was good. Plus the temperature in the building was freezing. Hubby had to go back to the truck and get me a coat. We both commented that we would not be back. read more

I don't get why people hate this place! I like the pizza here. The people that rates a lower review just means they order from online because the customer service in the place is good just proplery just lazy to go to the store. read more

Under new management and definitely has made improvements. They have installed a drive-thru as well

If I had to choose between a dog Pooh sandwich and this Pizza Hut I would pick the sandwich. Absolutely the worst service in the history of Pizza Hut. I will have a hard time going to any Pizza Hut after visiting this one. This owner should lose their franchise! read more

Had a great pizza experience today in Mt. Pleasant. From phone ordering, pizza ready when promised and Pizza was perfect! read more

Absolutely terrible customer service! I would choose any other place in town over this location. I placed an order online to find out delivery to another business 3 miles north on the same road is not an option. So I chose to drive down to pick my pizza up. When I got there I paid for my pizza and as it was brought up to the counter I asked for Parmesan cheese. I was informed that they could no longer give me any that it would be an additional charge. I paid with a card since I did not have cash. I then had to go to my vehicle to retrieve enough change to pay for the Parmesan. The girl then started to ask for my phone number and name to enter into the computer to buy a packet of Parmesan. When I pointed out how ridiculous this was and gave her a random number to type in she told me she could not sell me anything without my personal contact information. I finally asked for my money back so I could go to the grocery store to buy the requested condiment. I even tried calling the manager on duty who said this was store policy. I highly recommend Dominos it is less than 100 yards down the road and they do not interrogate the customers when requesting condiments. read more

specifically placed an order to be deliveried at noon , order was placed at 10:55 am , so that it would be on time..........called at noon still nothing, delivery driver called at 12:17 no clue where we are located ..............i put specific instructions on address!!!!!!!!!!!!!!!!.....................last time i ordered for delivery , placed order then called ended up haveing to go pick it up afterall.........seroiously .............call back same excuse , " we only have one driver" , apparently there were so many orders before they opened , guess you need to order days in advance ..........no thanks pizza hut .......................never again....................BTW....the manager was not helpful at all..................................... read more

Staff here are rude on a whole new level. Food is often late or cold. Thought doing pickup would be better but not. They're too busy bullsh*%^ing and complaining to each other to check if your order is ready. After too many tries I'm giving up. I'd rather eat a frozen pizza from Aldi than be treated like this anymore. read more

Here on business from out of town. Placed an order on phone and the young lady who answered was quite rude and seemed irritated that I wanted clarification on how much the order I was trying to place was actually going to cost. She then gave the phone to her manager Jose and he was very informative and helpful. I am leaving a positive review only because of his professionalism and willingness to at least clarify what I was paying for since the young lady I spoke to originally seemed completely unwiling/unable to do anything of the sort. She was very vocal when handing the phone to her manager that the problem was that I was "asking all kinds of questions." Thank you Jose, for allowing me to order a pizza and know how much it was going to cost and why rather than being angry at the customer when the $20 "special" was suddenly $45 and the customer simply requested clarification. I'm not being a cheapskate- I'm here on business and don't require that much food nor do I want to waste it. It's just common sense. I'm sure that the young lady who answered is young/tired/bored/busy/cranky/overworked/underpaid/(insert your own adjective here). So are a lot of people in this country. So here's some free and unsolicited advice for the young lady on the phone first: if you don't want to have to tell customers what they're paying for and why, then perhaps change careers. If you don't like your job, then go get a new one. You have the option. If you continue to talk to customers the way you talked to me, you'll simply be fired eventually anyway. Sorry for leaving you a bad review (truly), but you can't talk to people that way because you don't want to make the effort in explaining what someone is paying for when, quite frankly, that's what YOU'RE being paid for. Keep it up and you'll end up doing DoorDash and will basically become unemployable. I hope you'll consider how you'd react if it was your hard earned money we were discussing here rather than mine which you obviously have no respect for. Thanks again to the MANAGER JOSE. If it weren't for him- I'd have left 1 star and eaten something else. Sincerely, Tyler Korenek read more

It is very unfortunate that this is the only pizza hut to choose from for us. We drive from out of town because we love Pizza Hut, but we never know what we are going to get. The customer service is horrible and they always act like they are clueless. Very frustrating. read more

I ordered a pizza and eight wings a sriracha dyno and honey sriracha wings the pizza was soso but the wings were breaded fried in old burnt grease with some kind of sauce pored over them not sure what the sauce was. I eat at Pizza Hut all over the United States and was shocked on the quality here. The delivery time rocked was less than 30 minutes I'm guessing it because they have few customers. read more

Don't waste your time coming here. Waited much longer than any other location on my pick-up order. Once I arrived, unnecessary rules were used once arrived that were never never mentioned while ordering. read more

I have always been a fan of Pizza Hut and my only complaint is that for the last couple of deliveries I have had, they were always out of red pepper flakes/parmesan cheese. Other than that, the pizza is always HOT and spot on like I ordered and it actually was quicker than the time frame given which is always a plus. read more

This is not in regards to the food. Their food is excellent! I love Pizza Hut. This is in reference to their customer service--or should I say, their lack of it. I have had pizza delivered to my house many times over the years. Tonight, I tried to place an order, and the hispanic girl, Cecilia, told me they don't deliver to my area. I politely explained to her that I had pizza delivered maybe two weeks ago, and many times in the past. Then she hung up on me. I called back, only to be rudely hung up on by her, 3-4 times. I FINALLY got to speak to the manager, who I had no problems with whatsoever, and she nicely took the time to explain that their delivery maps had indeed changed, and it does not include my area. I understand that, but there was absolutely NO need for the first girl to treat a paying customer like that. Beware calling to place a delivery order; you may just want to skip ahead and speak to the manager. read more

Current health inspector grade is an B. The last grade was an A. Best fast food pizza in town. Staff is always friendly. Need some work in the cleaning areas. Otherwise standard Pizza Hut. read more

It was during buffet hours, so when I walked in, I asked if they serve chicken Alfredo pizza on the buffet. They said it is a specialty pizza and they don't serve specialty pizza on the buffet. Since I had my taste buds set, I decided I would order one and take the leftovers home. I was seated at a dirty table and so was the next customer behind me. There was not a clean table in the house. I asked the hostess to wipe it. She finally came back with a cloth and cleaned both tables. I said thank you twice, but she ignored that. My waitress had never heard of this pizza and said they didn't serve it there after the manager had just told me they do have it. She came back and asked me if I was referring to the cockadoodle pizza with bacon. No. Chicken Alfredo. She came back and told me she had no idea what she was thinking that they do have Chicken Alfredo pizza. She said it had been a rough two days. Bless her heart, she was a sweet gal. Then she brought my drink. Then my pizza came. I asked for some napkins, but she never brought them. I took some off another table. Then as my waitress cleaned off a table near me, she asked her coworker to bring her "one of those black round things, that you carry drinks on." Really? A tray, perhaps? Poor thing. She really did have a couple bad days, apparently. Pizza was pretty good. Not nearly as good as the Caldwell, TX location. read more

crappy...like eating cardboard, service stinks as bad as the food...don't waste the gas getting there...slow service...management must not care at all...years ago this was the place to go, now the place to stay away from...Little Caesars up the Road has large $5.00 pizzas that are 100 tomes better... read more