They can never make my food right and all I get is a beefy 5 layer I should of taken the time to…read morejust drive to calera because that one is way better and this one can't even remember to put sauce in the bag

I literally made an account just because this experience was so bad. I placed an online order 15…read moreminutes away, waited at the speaker for about 10 minutes, and a long line of people formed behind me as I was at the window. When they finally did ask me for my name for the mobile order, I was the only one at the window for 15 MINUTES. NO OTHER ORDERS WERE TAKEN FROM THAT LONG LINE BEHIND ME THE ENTIRE TIME. And then, they were out of half my order. I didn't get everything I paid full price for on the app, and then the deal we worked out to replace the items, they didn't include. Finally as I'm being handed my food, they tell me one more thing they didn't have, but "you're welcome" as they passive aggressively shove the bag of food at me. I WILL NOT BE RETURNING.

We came here on a Friday night and it was packed. We were seated quickly in a booth near the…read morekitchen. Jimmy was our server and he was very attentive. We started with the poutine which was delicious I got the grilled buffalo chicken sandwich. My son got the loaded tots. Both of our dishes were good. I'll definitely keep this restaurant on rotation. They were playing some great eighties music. The bar was packed.

I finally made it!!! I decided to stop by on a Saturday with the intention of dining in. No, this…read moreplace was packed!!! I grabbed a menu and ordered the Chicken fried chicken with fried okra to go. The server thought it would be a little wait but the food came out pretty quick. The chicken fried chicken was a nice size but I would have loved more rice. The meal comes with a salad but I decided on fried okra for an additional cost. I was disappointed in the portion size of the okra since I had to pay extra. Overall decent meal and will try again for dine-in.

Very nice Zaxbys!!…read more We ordered on the app driving through and the food was made hot and fresh! Customer service was good. Location is close to the interstate which is nice! Ladies restroom was fine but men's restroom needed some cleaning. We will be back!

Drive thru is way too long. Took 20 minutes to get to speaker. They should think of expanding to…read moredual lanes like competition. Ordered 3 meals and 1 was missing once I got home. Considering my bill was $38, service should be better. Having to drive back, the manager should have offered compensation or coupons instead of excuses and I'm sorry. Fast food prices here are too high for the service when you can get homemade, family dinners for 4 across the street.

Have ordered mostly bucket of Original chicken with mashed taters, baked beans over the past 7-10…read moreyears I guess. Always very good. Biscuits do good I'd almost wipe em out on the way home in Alabaster. Service was actually very quick, usually order ready within 5 minutes.

Absolute worst experience of my life attempting to order food. I placed an order online to have…read moredelivered. The first driver got so sick of waiting, he apparently decided to just bail on the order without letting anyone know, after almost an hour. It took an entire 2nd hour before hearing that the order was FINALLY on it's way because the 2nd driver kept being told they had to make the chicken and they had to come back out to ask what the sides were. What's worse than waiting 2 hours for the order? Waiting two hours, the restaurants asking twice what the sides were, and then HALF the order still missing when it was delivered. I will NEVER eat at this place again.

This is some really good fried chicken. Great skin, super fresh, moist, all the things. We split…read morethe 3 piece dark meal with fries, and it hit the spot. I had a nice, crispy diet coke. We had the hot tamales to start, which were pretty good as well. The atmosphere is very kid friendly, and service was good. They've got a full bar. I'm not normally all the way out in Alabaster like this, but would definitely come here again.

Stopped at this location during a road trip, I have been to Champy's in Chattanooga before. Was…read moreexcited and the food/ambiance was good as usual. Only concern was I asked for Champy's sauce with the tender basket, looked at it in the parking lot and noticed it looked like their honey mustard instead. Tried it, confirmed it tasted like honey mustard, then went inside with my receipt asking for it to be switched for Champy's sauce. Spoke to a waitress (not the one who helped us at drive thru) and I explained that I wanted Champy's sauce. She said "uh huh" confused and I held up what I had saying it tasted like honey mustard. She said yes Champy's sauce is honey mustard based. I told her I've been to (and worked as a teenager) at Champy's before in Tennessee and the color was more yellow than the orange I'm used to (like they added too much honey mustard) and again it tasted exactly like honey mustard. She explained that the Champy's sauce (and red heat) recipe was different at their location. I took her answer and left. Not sure if I indeed had honey mustard (they come in the same containers) and she didn't want to double check or if their Champy's sauce recipe really is just primarily honey mustard. I think the people of Alabama are missing out though on the champys sauce from the original location in Chattanooga, not sure why there is so much variation between locations. Other than that, everything was great!

I just have to say that whoever is working today (Thursday 3/28 at 4:30pm) and answers the phone is…read morean absolute a-hole. It would be awesome if subway would stop hiring useless people that aren't fit to do a simple job . I ordered thru DoorDash and I went ahead and cancelled with no refund as long as that funny employee doesn't make my order. My recommendation, don't order from this place. Order from a different subway, it being a short drive away still doesn't make it worth it.

This is the second time I've been disappointed at this location. You would think that people would…read morebe able to read an order and execute it, right? Wrong, so very, very wrong. I'm not expect a genius to be making the food, but when "Melt" is in the name you would expect it to be toasted, or hell I'll settle for room temp, but a cold Steak and Cheese MELT!!! WTF

Wanted to drop a note for this location. Consistently the…read morefood here is prepared properly and cooked well. The drive thru staff was clear spoken tonight. They keep the inside clean as well. Oftentimes I avoid jacks bc other locations are just no good. They don't get orders correct or even taste good. (Looking at the Montevallo store) But this location by the Shelby county airport is quite nice and we go there instead of Montevallo.

Food was decent tasting. However the double burger was pretty small compared to other fast food…read moreplaces. It did come out fairly quickly though. Employees weren't overly friendly but I wouldn't consider them rude either. Biggest complaint is their floors. The bathrooms and the restaurant had stuff all over their floors.