If I could, I would give this place 0 stars. I was passing by and hungry, so got a chicken wrap. First bite, no chicken... Second bite, bit into a bone and almost chipped my tooth. I know why I don't eat at this place. Manager was apologizing as she said it was a chicken wing they put in there. She refunded our whole meal and made a fresh wrap. read more

Jack's Family Restaurant - Bone in chicken wrap - Fast Food Near Me - Calera, Alabama

Food was decent tasting. However the double burger was pretty small compared to other fast food places. It did come out fairly quickly though. Employees weren't overly friendly but I wouldn't consider them rude either. Biggest complaint is their floors. The bathrooms and the restaurant had stuff all over their floors. read more

Jack's Family Restaurant - Crispy Chicken BLT Salad - Fast Food Near Me - Calera, Alabama

I did not like my breakfast. The biscuit is to greasy and tastes so fake. The staff is nice. And the grits and no flavor. read more

Jack's Family Restaurant - Breakfast Special with Bacon - Fast Food Near Me - Calera, Alabama

Horrible service, they will take your order and your money without giving you a period of time to expect to wait. And if you're stuck there waiting after you've already paid these people will cuss you out and refuse basically stealing your money. Everyone here needs to be fired! read more

This is the worst Jacks I've ever been to. The store was very dirty, the bathroom was nasty and had light bulbs blown so one side of the restroom was completely dark. The service was terrible, I had 3 employees look at me as I stood at the counter before I finally just spoke up and ask if I could get some ketchup. There was none up front so the lady took the new guy to the back shelf to show him where things were/ I waited while she trained him. Would gladly call the store and speak to someone but if you get that location there is no point. No receipt was given either. read more

The staff is very rude (young guys) cussing and being disrespectful to their boss in front of customers. The lobby is full of customers that have been sitting here waiting and nobody even acknowledging them. A customer just waited 10 minutes just to get someone to take his order. This is unacceptable especially for paying customers to be treated this way, and the managers shouldn't be talked to like they have been doing. read more

Slowest jacks location I've ever visited. Every time I come here. Foods sometimes cold after you wait in line 25 minutes. Inside is gross. Employees always outside smoking grass. read more

My mom works 3 mins away from this place so I always decide to bring her lunch, everytime I come here I am always missing something, every single time!! today it was fries, the other day it was my pie, the other days it was my sauces i asked for, fries, etc. I always try to give grace cause that's just the person I am, but gosh it literally happened every-time. One time I went in for breakfast to get food and there were flies everywhere, atleast 10+ on the sign above the register. I don't know if they can help that or not but It wasn't nice to see. There are some workers there who are nice and have good attitude, but that still won't make up for the missing things off my order everytime.. sorry. I love jacks, I just wish this location was better. read more

Wanted to drop a note for this location. Consistently the food here is prepared properly and cooked well. The drive thru staff was clear spoken tonight. They keep the inside clean as well. Oftentimes I avoid jacks bc other locations are just no good. They don't get orders correct or even taste good. (Looking at the Montevallo store) But this location by the Shelby county airport is quite nice and we go there instead of Montevallo. read more

This Jack's location has a health score rating of 88 , so with that being said, draw your own conclusion. The staff was really nice. However, the restaurant itself needed to be cleaner in my opinion. The main road this location is on is currently being worked on so it was very difficult to get into the parking lot. We only ordered a vanilla milkshake and 2 orders of green beans - the green beans were hot and good. My niece said her shake was enjoyed! read more

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Fast service. Fresh food every time I've come here. The softest biscuits for breakfast l also love that you can request butter on the inside of your biscuits and they do it. The BEST ranch known to man. I love the thick crinkle fries and the crispy tenders as well. I'd love the lemonade a little more if it were a tad bit sweeter. The ranch omg. Try it. 3.18.19 Orange Sherbet cones always are the perfect cooling dessert I need when I'm not feeling my best and need something cool to make me feel good. It's always taste the same and they have it on hand year round which is amazing and definitely a perk that they are only 4 hot minutes from home. read more

Jack's Family Restaurant - Kids meal that I'm demolishing - Fast Food Near Me - Calera, Alabama

Food is fair but I will never dine in again. I wondered if anyone ever called the health department.. While employees are goofing around the counter the tables needed to be cleaned and floor mopped. Employees need to be more friendly read more

I went there this morning for a remake of my bacon and egg biscuit from Friday morning. Let me first say that there were two other people ahead of me who were waiting for corrections to their orders. I heard them say that they were in the drive through and checked their bags to see missing food or prepared incorrectly. The lady said that she ordered 4 sausage biscuits and only got two of them. The man stated that his order was prepared incorrectly. Apparently the workers were not paying attention to what they were doing and on their cell phones. I waited for about 10 minutes after my biscuit was prepared to ask the bagger if my order was ready. I saw her texting on her cellphone and placing it in the holder with the utensils when she finished. As she gave me my biscuit I asked her who the manager was and she said that she was one of them and that her name was Leslie. What an example she was showing for the other workers. I've attached pictures of her picking up and putting down her phone. read more

Jack's Family Restaurant - Leslie (shift manager) putting down her cell phone after texting. - Fast Food Near Me - Calera, Alabama

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I have stopped twice this week and each time my order was not correct. They are not attentive to the order that is being placed, my order was not repeated for accuracy (ordered fries and received a burger), and I was not given a receipt. These young kids were placed in service and it appears that they are poorly trained. read more

This is so close to my house and yet we can no longer spend our money here. Our order is always wrong and we are always bothering them to make it right. Unfortunately, we are done spending our money here. We have given them chance after chance...and I just can't anymore. It COULD be such a good fast food choice...too bad it is consistently a bad one for us. read more

If you are looking for a deal on a meal, look no further than Jack's. I received an email about their Big Jack and Fries deal, so guess what was for dinner. I was a little on the hungry side and did what most people would do, I started digging for fries and they were good and hot! I live close to the reataurant so when I arrived home and picked up my buger, it had a nice temperature to it as well. I enjoyed my meal and they get gold stars on the temperature of my food and the side of honey mustard to dip what I had left of fries. I went through the drive-thru and both young ladies were friendly. read more

Jack's Family Restaurant - Big Jack with a side of Fries - Fast Food Near Me - Calera, Alabama

Stopped by while traveling. My 2 piece chicken dinner consisted of a tiny drumstick and a wing. Gotten this many times and they always do a bigger piece and a smaller piece. My potatoes were room temperature. No sweet tea so I got unsweet that had that old fermented taste. No utensils or napkins. Should've checked the box, but didn't think it was necessary. So I ate with a lid folded over. Lol. I imagine that being by the interstate they get lots of travelers, so giving utensils and napkins is a must. The young man at the window was polite, but they looked frazzled. I was saw at least five employees so I doubt it was because they were understaffed. I will keep going to Jack's but this location needs to get it together. read more

because my friends choked on their food. Also they didn't get all of their food. they payed almost 10 dollars for a cold burger with nothing but meat. it took almost 30 minutes to get it also. And they forgot the fries.And the jelly looks to much like the ketchup and i used it for my burger. I HATE JACKS NOT VALID it also gave me food piosniong back mr tummy hurts bad now #WAP #This good is bad there are no WAPs waffle and pancakes read more

I placed a mobile order and was 5 minutes past my pickup time but food wasn't ready. Had to ask for my drink.. get in car and check order and ham biscuit was missing so walked back in and the girl knew I was missing it but didn't even offer an apology. I usually love Jacks but this location needs work. read more

It just didn't look clean I ordered a grilled sandwich and the lettuce was everywhere like they slapped it on and wrapped it poorly and we also ordered a four piece tender meal and we only got three tenders, the manager taking our order looked like she hated being there and was just very slow and messy. 12/30/20 my youth group came here and they got all of our orders wrong literally...we ordered sweet teas and they let us pay for them and then gave us unsweetened tea when we asked about it they said "y'all probably got unsweetened tea because we poured out the sweet tea already" we ordered two grilled sandwiches no tomatoes and they gave us tomatoes, and on top of that we got two cookie dough milkshakes and they gave us Oreo. read more

This Jack's is the worst fast food place I have ever been to, and certainly the worst Jack's location. My son and I were coming back from a dog rescue last week and it was late, so we wanted to stop at the Jack's by the Shelby County Airport to get some food. We pulled up to the speaker at 8:30 p.m. and tried to order chicken dinners. The young woman on the speaker was either incompetent, stoned, or deliberately trying to make fun of us. Simple things like "the two-piece chicken dinner" she didn't understand. She'd ask, "Do you want just the chicken?" I asked what came with it, and she didn't know. I told her that on the sign it showed that it came with sides. Then she said, "That's just with the dinner." I told her I knew, that we were trying to order the dinners. I asked her what sides were available. (That was not a dumb question on my part, because sometimes they are out of something.) She kept repeating herself. I finally told her to stop, then another female came on the speaker and was clearly mad at me. She said, "Just pull around." We pulled around. There was no one in front, or behind us. We pulled up to the window, which was open. There were three employees at the window. The woman who was wearing the grey pants and polo said something, then all three turned their backs to us! I called to them, but they ignored me. After a minute my son said for us to leave. I sent an e-mail to Jack's from their web site the next morning. A woman called me from Jack's and said that was one of her stores. I told her what happened, and she said the woman in gray was the manager, and offered to give me a dinner to make up for it. She asked which locations of her's and what time, so we agreed on the Jack's in Alabaster at 1 p.m. I drove there and they knew nothing about it! The manager got on the speaker and said, "Do you have like a coupon, or something?" I told him no, that the woman from Jack's was supposed to have called her. While I was still there I tried to call the woman from Jack's. I called twice. She didn't answer, and her voice mailbox was full! I went home and called Jack's customer care to leave a message. A young woman from their corporate office called me back. She took my complaint and said she'd have one of her superiors contact me. That was LAST week! Since then, the original woman I spoke and the second woman have not called me back, nor has a superior from Jack's. I have called several times since then, and no one has returned my calls! If this is the way they treat a life-long customer I don't need them! It's bad enough that they had embarrassed me in front of my son, but when they send me on that wild goose chase to Alabaster they made me look like a fool!!! read more

Your internet is VALID. but your food is absolutely bad I wated to long and the employee was cussing read more

Had the 2 piece chicken meal. The biscuits and mashed potatoes with gravy are really good. The chicken and slaw were not my favorite. KFC chicken has them beat by far on the chicken. It was juicy just lacking in flavor. The slaw was bland & dry. They have good lemonade & the tea was brewed just right. The dining are was nice..stone fireplace, large TV. And a sink area to wash your hands after you eat. read more

Jack's Family Restaurant - Jack's - Fast Food Near Me - Calera, Alabama

Overall, this Jack's consistently has good food quality. The customer service, though, is mediocre at best. At times they do well. But they don't repeat your order; they aren't pleasent to deal with; they tent to ask you "is that all?" as if customers are an inconvenience; they sometimes give you a total before commanding you, "pull around!"; and you have to ask the for a receipt. That last bit is concerning since Jack's as a franchise offers you a free biscuit or fries for filling out a survey (which you access using your receipt) rating your dining experience. The food, while good and reasonable priced, isn't worth the hassle of dealing with rotten attitudes and poorly trainined customer service reps. I suggest going to the next exit Southbound and visiting Chick-fil-A, Sonic, or Bojangles. read more

Stopped by to get lunch for my husband and I. Placed an order Boneless Wings and a 2pc meal. Spoke with a tall black lady she told the grill team what I wanted. It was explained to me the time of wait which I didn't have a problem with. I waited 20 minutes paid out almost $20.00 got no receipt!! I saw the man when he dropped the boneless wings. When I got the wings they were not all covered in the sauce requested. I asked the cashier to please ask the cook to cover them with the sauce and also the fries was old I did ask for hot ones as well.... Th black lady then went to the grill to speak with the old white lady about it. The old white lady said something for both of them to start laughing. I mean for waiting that long EVERYTHING should have been HOTT but to my surprise when my husband and I got on the freeway EVERYTHING WAS COLD. I was not and I'm still not happy about this. I tried calling the store several times but the line kept hanging up. I finally got them after being at home for a while. When I explained this to the manager she insisted on out talking me when I was trying to explain to her what happened. I told her that I didn't get a receipt she insisted that I did when I told her that I didn't. She told me that they don't hand you receipts they place them on the counter and you have to pick them up. WHAT KINDA MESS IS THIS!! I didn't get it because It was on the counter on the other end! Maybe if this was mentioned I could have gotten it but I really don't think that was the case because I didn't see the other 5 people after me get one either!! WHEN I TOLD HER ABOUT THE COLD ORDERS SHE STATED BRING THEM BACK. I EXPLAINED TO HER THAT I LIVE IN BIRMINGHAM SHE STATED THAT I NEEDED TO BRING THE FOOD BACK AND SHE WOULD REPLACE IT. THEN STATED WHENEVER YOU COME BACK BRING IT (food) BACK WITH YOU. That was a wow moment and she expected for me to hold on to food for however long then take it back whenever I went back. That was the wrong answer and she should have been willing to accommodate since I told her what happened. Then for her to be standing there and over heard how I requested my order she knew that I was there. Then she was making multiple orders of fries and bringing them to the prep counter with her fingers hanging in the boxes. That was not sanitary!! GONNA SEE WHAT KIND OF RESPONSE COMES OUT OF THIS WHEN AND IF I DECIDE TO GO BACK!! read more

I have a love-hate relationship with this Jack's! It's clearly more love than hate because they always get my order right, the food is always hot and delicious, the restaurant itself is clean and updated, I love the sinks in the dining area, their milkshakes are to die for, and a family meal box of fried chicken or chicken tenders cannot be beaten for the price!! Not to mention the comeback sauce- if you haven't tried it before, it's good on EVERYTHING. However...I have never waited less than 15 minutes in the drive thru. I think I waited almost 20 minutes once for 2 simple combos. So go inside if you're in a rush! read more

food was not correct. the employees were goofing off and didn't even care about anything. they kept jokingly arguing about who was going to make my shakes as I stood in the lobby for 10 mins waiting for them while holding my baby. just do your job. also the bathrooms were very dirty. read more

COVID-19 is absolutely no reason to blame this poor service. Lazy, completely uncaring and too busy making fun of all the customers waiting in line. Myself and about eight or nine other customers experienced what somebody must have made a video about... People behind the counter just being completely indifferent to the customers. Got my food finally, and didn't check it - as it was too great a risk. read more

Their breakfast is the best. Always fresh and ready to go! Best biscuits. Stop going to McDonalds for breakfast!!! Jacks is where it's at!!!

Check your order before you drive away. Got me several times. At my cost unfortunately. Now I hate Yelp for making me do this ddgcbhxff grhhg grdjdjeuc hdufjfir jr8r92jfuy hruejeu urjfjrif uriejfjfie9e idueiru uejrjfufu3 ururuf8e9ejfurue yd8rtey yr irr7yfd jyruyt read more

What is the deal with the ranch dressing...if I ask for extra...gimme extra....if you need to charge for it...effin charge for it....but don't always give me a hassle every time I order....other than that it's alright read more

Don't expect friendly service here or getting your order right. I would rather spend a couple more bucks and go to Chick-fil-A where a least they treat you like a human being. read more

My aunt raved about the place so we stopped in wasn't really hungry got the kids chicken tender meal. The chicken tenders were nicely seasoned and juicy I usually don't like crinkle cut but the ones here had some type of seasoning so they were pretty good read more

Their new Southern Fried Chicken sandwich . Outstanding. Has a crunchy crust as opposed to soggy Chic-fil-a. And get honey mustard for your fries, the best read more

This is literally the worst Jacks restaurant I have ever been to and honestly it tarnishes the Jacks name. I have given it multiple chances because it is 3 minutes from my house. This review will talk about multiple time I have been to the restaurant. The first time i went i dined it. I ordered the Big Jack meal. (Which looks like it comes with cheese). I got it and no cheese on it. I went to the cashier just to mention that i didnt get any cheese; and while i was doing so the assistant manager walked by and rudely said "on the picture that is mustard not cheese". So Ill admit i made the mistake of not reading the description, but the point here is they were rude when correcting me AND did not offer to add cheese to it, wether it would be an upcharge or not. The second time i went i went through the drive thru. My biscuits were not wrapped or in a box or anything, but just literally thrown in by themselves in the bag. Thats gross. Also, i ordered two chicken tenders and only got one; when i mentioned it they gave me my second by, once again, dropping it in the bag without wrapping it or anything. The third and final time; my fries were burnt and cold and obviously old. No straw given to me. No napkins. While some of these are minor gripes; they have all added up. I will never go back here. Corporate Management really needs to go to this place and intervene. If its franchised; then its pretty obvious the owner doesnt go by at all. Either way, save your money, save your time and do not go to this location. read more

Horrible management and they don't have truck parking like the bill board on the highway says...this place isn't trucker friendly at all

We were on vacation when our SUV broke down. Got off the interstate and to a gas station. While waiting for the rental we stopped in Jack's. After reading the reviews we were skeptical but gave it a try because we didn't have much of a choice!lol!!! We were welcome with open arms. The staff, manager, and district manager were very friendly and the food was awesome! They were very attentive to their work and even mentioned how sorry they were about our SUV. (They saw it towed to the dealer.) The worst nightmare of a vacation made better by some local food and hospitality of good people at Jack's! Thank you so very much Calera, AL! read more