I order a large pizza and brake stick They take forever to give me me order More 30 mi waiting for the pizza Service is no good because some else came 10 min before me and he got the order before me Suck!!! but the food is excellent read more

I am a DoorDash delivery driver. Haroon is a great guy. He is always helpful to drivers. He is the star.

Went to the Doctors Hospital was having a tough day as is!! All damn day!! Buuuut... This Nostalgic Moment!!! Brought me so much Joy!!... I used to visit this Place as a Kid for Somebody's Birthday , Family dinners Literally and as I got older the spot for my Personal Pan!! Of course with time and years there's upgrades, out with the new stuff discontinued the old stuff!!.. I called all the pizza huts still around and the only one they sell is the Big PAN pizza in the black box!!... so I prayed and well today I called!!! And I was happy asffff they didn't get rid of their Small Pan Pizza!! I was so damn surprised and Happy I ordered My Mama One!!! So mine was Garlic crust (winning, they don't even have that for this size no where smh) Meat Lovers and Pepperoni !!! And lemme saaay it was hot off the press and tasted just as it did when I was a Kid!! I crushed it!! The inside is closed for sitting cuz the pandemic but the Memories!!! And the" ORIGINAL RED CUPS" now I have to return whenever I leave the New Grand market or the Hospital ughhh... thank you to whomever reads it Please keep this Pizza !! Nobody else sells it anymore and they're pushing so many extras'!! When I just wanna be SIMPLE!! & Leave!! read more

Pizza Hut - a pizza in a pizza box - Pizza Near Me - Lanham, Maryland

Believe the reviews. This place has gone to the dogs. I pray this place is replaced w an establishment PG County but specifically local Lanham residents can benefit from. I arrived for curbside pickup and let them know I was there only to wait 15 mins before having to go inside. I went inside to pickup the driest pizza of my life - 7 Eleven quality. read more

Pizza Hut - 7 Eleven quality pizza - Pizza Near Me - Lanham, Maryland

They do delivers until 2am, which is why i made the order at 1am they just Took my money and i never got my food. Been a customer to this pizza hut location for a long time and i never believed when people would tell me that they never got their orders. Never ordering from here again people go somewhere else. read more

Pizza Hut - Time it was suppose to come and it never arrived. - Pizza Near Me - Lanham, Maryland

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If I could leave less than one star I would. They disappoint me every single time. It can't be that hard to make a pizza correctly. Pizza always made like trash. Management really needs to step in read more

Pizza Hut - a pizza in a pizza box - Pizza Near Me - Lanham, Maryland

I had a very unpleasant experience at Pizza Hut store #023502. I placed an online order for two pizzas and one order of buffalo wings. The order was placed at 4:36 PM and I put as a future order to be ready at 6:15 PM. Got to the store at 6:25 to give them additional time. The order wasnt even ready. I had to wait 25 minutes! Before I get my order AND one of the pizzas was not with the correct ingredients!!! In addition to that the staff was very rude. In particular a girl whose name is Jessica. Never at any moment did apologize at least for the wait or inconvenience. Customer service makes all the difference in a company and the way pizza hut staff treats customers, it will drag them to ruins. Im not the person who complaints for every little thing becausw I try to be patient but this was the last straw. I will never put a foot at that pizza hut store AGAIN!! And I warn all of you to do not visit that store. Is not worth it. read more

Probably the worse pizza hut I had ever been to. Well the only reason I stopped here was because my daughter wanted pizza on the way home from Virginia. This seemed like a good place since she absolutely had to have Pizza Hut. When we got in around 11:15 there was no one in there so I thought it meant we would get some great service or st least fast service. By 12 we still had no pizza and no refills of our drinks. Couldn't even get all of our drinks to begin with because they forgot one of our sodas. After checking on it they finally brought out our extremely specialized pizza with only pepperoni as a topping. So after all this time had passed by one would think we would have the best pizza ever. LOL not even close. It come out at room temperature. Clearly it had been done for some time and sat there for a while. So after finishing our meal we again had to wait another 25 min to get the bill. Tank goodness I do not have to go back to this pizaa hut ever again. read more

This establishment literally told me they had a open buffet, when they only do curbside and delivery. I show up and no one confesses to telling me that over the phone. read more

Don't do it. This was my first and last visit to this Pizza Hut. Maria correctly took my order at 4:53 p.m. -- even repeating it back. She told me it would be ready in 15 minutes. I went to my car and returned at 5:15 p.m. There was no one at the counter and the waiting area was becoming packed. Someone came from the back calling out order nos. My no. 85 was not called. At 5:30 p.m. someone came to the front, saw customers waiting and started asking for order nos. Guess What -- my order was ready and in the heating oven. Brace yourself -- yes, it was incorrect. DON'T DO IT. Oh, by the way the pizza was salty and tasteless. NEVER AGAIN. I will be driving to Dominiques in Silver Spring. read more

if i could it would be 0 stars, made a order and never got it, called and they took forever to answer and when they did they told my order had been delivered when i never got it. I went to the store directly where the manager himself told me i was lying, asked me for my ID, and made me feel as if i was in the wrong. How can you guys operate a restaurant this way? I have never ever had this happened to me before. Do not order for delivery from this location. Worst customer service i've probably ever experienced for such a big business as Pizza Hut. read more

If I could give it no stars I would. This is my 4 time ordering from them and the second time I've had a problem. This time I placed an online order at 8:30pm, received a text at 9:01 stating it was out for delivery but it didn't arrive to my door until 10:11. I tried calling the store to cancel it but no one answered. Once the driver showed he was pleasant and called the manager. A young boy answered and said he could refund the wings only ( I ordered 2 pizzas, wings and cinnamon sticks $35). I'm not going to argue with someone at 10 at night. Brought the food in, of course it was cold but it was also dried out. Needless to say I'm calling my back in the morning to get this transaction canceled. Never had these issues with Papa Johns. Guess they'll be my go to from now on. Don't get angry let your dollars speak for you. read more

The best thing about this Pizza Hut was leaving it. Wouldn't even give one star if I had the option. Ordered 3 pizzas and a pasta and all 3 pizzas where incorrect despite being the only people in the restaurant, the pasta was served in the metallic dish it was delivered to in the restaurant in, which was reassuring to know that it was not made in house. Staff were unhelpful and seem a little confused as to their whereabouts. Would not recommend. read more

This is crazy, we're waiting longer than 20 minutes for our pizza & our order is taking longer than a dine-in party that came in after we ordered. We have our son with us & the guy up front tells us their policy is to put dine-in customers' items in first...get your customer service together people. read more

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I'm not sure how they even got a 1.5 star rating ! Worst experience ever . Ordered out pizza at 8:14 pm didn't arrive until 10:02 pm. We live 9 mins away. The Pizza was cold and pasta looked as though someone took a scoop. We called multiple times and no one answered the phone at the location even when we were trying to located our food . We took the food back and the man up front said our food looked fine and he wasn't going to remake the food. We threw the food away and wasted our money. NEVER AGAIN! read more

DO NOT ORDER FOOD HERE. 0 stars. They don't answer the phone. The delivery took over 1.5 hours. Not to mention the cost for sub standard pizza. I will never return and discourage anyone from ordering food here. 5 phone calls never answered. 1 disconnected phone call. 1 call finally answered only to tell me the store got busy and my pizza should be arriving soon. No apology, no ETA. read more

The pizza was filling but not tasty. They need to vamp up the tang of their sauce. Service was excellent! The woman's bathroom was much to be desired. The toilet didn't flush right and the soap dispenser was dirty. There were also no seat covers. Nice quiet place to meet someone during the week. read more

My pizza was mostly crust, w hardly enough sauce or cheese. Do not recommend. They have a $20 minimum for delivery and don't have the decency to complete 1 cheese pizza. They didn't include the marinara sauce for the mozzarella sticks. When I called about the order, I hd to call five times because they kept hanging up when I told them I had an issue with my order. It wasn't until I personally drove to the store with my order, that a nice young man named Gilbert issued a credit for the mess up. Though appreciated, I'm not entirely sure I will order from here again soon read more

Dinning in Cost too much for the poor service I wanted to find a dine in Pizza Hut need less to say the service sucked because they took are of the carry out orders. The server hardly checked on us we had to go to the count to get refills and to find out where the rest of our food was. They gave us a menu and said the menu had the wrong prices and wrong information about the type of wings that were listed. Told us the correct menu and prices where at the counter. They have the salad bar list but there is not a salad bar nor did they have salads. Never again they just need to make it carry out and delivery like the rest. I miss the way Pizza Hut use to be. read more

Really slow. Ordered online and still had to wait over 30 minutes after given time. Will be going to Papa Johns in future. Better service.

First off, after a long day of traveling, we got to our hotel to decide what to order. After choosing to order Pizza Hut and deciding which was closer to our hotel, we called the restaurant to order. And even though it was a Thursday night and was still 20 minutes until ten and we called 3 times, the phone rang and rang and rang...... Apparently, closing time of 10 ACTUALLY means they close at 9:30.... A bad way to do business, if you ask me. So... No stars because I can't get them on the phone to taste their food, but have to choose at least one star or Yelp won't let me post this! read more

I'm not entirely sure what to say about these folks. Not only was my pizza ready 20 minutes later than it was supposed to be, they gave me ranch sauce with my Chocolate Dunkers instead of Chocolate sauce. :-/ read more

Worst Pizza Hut I've ever been too...waited more then an hour just for 1 pizza never knew it could take so long!!!

If I could give a lower rating I would. Never fails what time of day or what i order.. it always takes 2 hours.. my food is ALWAYS cold and they never answer the phone.. i HATE this location it needs to be shut down read more

I ordered 3 pizzas from this store this morning: online before they opened. I requested delivery at 12:45. I got a text saying they were out for delivery at 12:04. Called about 10 minutes later, and I A's informed that they were still in the store, waiting for the delivery staffer to return. I was assured that they were in the warmer and would arrive hot. Nearly an hour and several calls later, pizza arrived cold. I returned them. Staff BS-ed me all along. They only had one deliverer and were inundated. So beware, and don't accept any cold pizza. They need to get their act together. read more

I'm not surprised that this Pizza Hut has a 1.5 star rating. How they got half a star in the first place is beyond me. I recently ordered a pizza from here and when it was delivered I discovered it was the wrong pizza. I called the store and explained that I wanted the pizza I ordered and the man on the phone wasn't apologetic or empathetic in anyway. He just looked up my order and told me a new one was coming and then hung up. I quickly called back and asked when I would receive my pizza and he said 20-30 minutes. An hour and fifteen minutes later I decide to call the store to see where my pizza was. As the phone was ringing my pizza finally arrived. I requested to speak with the supervisor and I explained my situation and told her I wanted a refund, because the time frame for what I needed the pizza for was long gone by the time I received the correct pizza. She too, was rude and quick and told me I would have to come in the store to get the refund. Before getting off the phone I asked her if there was anything I needed to bring and she told me just the receipt. When I went to the store, again her attitude was rude and unwelcoming. She told me that "for future reference we don't give refunds unless the product comes back." I explained that I asked her on the phone if I needed to bring anything and she said just the receipt. She rudely repeated herself and issued my refund. Unfortunately, when I tried to call corporate, there is no one there to listen to me complain. I think this store manager needs customer service training. I also think this franchise needs to do better in terms of who they hire. read more

Pizza's are great and nicely made in my opinion . But the service is terrible . They take too long . I've placed an order ahead of time , told me that they open at a certain time , asked if I stilled wanted my order placed . I said yes and I come to pick it up and it's still not ready . I can understand of a small wait for 10 minutes but over that is unbelievable. I was ready to ask for my money back . I get my pizza and it looks dry , like it's been sitting for too long . So I've asked for them to remake it , had no problem doing that . read more

My last visit here I was really pissed. I placed a phone order, a Middle Eastern guy with incomprehensible english gave me bone-out wings without even asking, so when I asked to change it to the bone-in, he said he couldn't do that himself but had to get a manager to. I literally called back 4 times, getting put on hold for 20 mins each time, just to get transferred to a manager that kept hanging up on me because the phone representatives couldn't make changes to the orders themselves. Like wtf?? I even gave them a resolution, to forget about that old order, and make a brand new one - they couldn't do that either because my phone number was correlated with that particular order. So when I asked to use another number, they said they couldn't do that either. Wtf.. I ended up driving there myself and placing the order there. Still.. a really shit system. I also used to do delivery and loved the taste of their pizza. But last time I ordered the the pizza was like cardboard material. Wings weren't as good as they used to be either. They were a bit soggy and lacked the crispiness and flavoring. read more

Last Week, I wanted pizza. Decided to go with this place and here goes.... I ordered online and requested for it to be delivered as soon as possible. I placed my order at 7:59pm. Remember that. It's pertinent. So about 45 mins go by and I check the pizza trackers. It states I'll receive my pizza by 10:10pm. Meanwhile I'm starving. I give them a call thinking I may have selected the delayed time by accident. Nope. That's the earliest time for delivery or I have the option of carry out but that won't be ready for 45 mins. I give up. I cancelled the order and you would have thought I was dealing with the government. They (customer service) had to pass me around back to the store. Then "Tracy" gets on the phone and says it's cancelled. I asked how do I know that? Is there an email confirmation? She says no. Then she says yes. No number. No proof. Never received an email. Guess what? At 10:20pm the Pizza Hut delivery man calls to tell me he's outside. Mind you, I've already finished eating my delivered pizza from Papa Johns. I told the guy I cancelled the order and I will not be coming outside. I called the store to let them know what was going on and he said ---"the order was never cancelled. I don't know why she told you that." So I had to give my card info over the phone for refund purposes. Clearly, this was the week I should have cooked and stayed to myself. read more

I downloaded yelp just to write a review for this place. Here goes: Waited about 5 minutes to even be acknowledged by wait staff. Look of total confusion when I tell her we want to dine in. Pizza Hut still does this right? Sign says wait to be seated, she tells us to sit anywhere. Every table we pass except for the one under the tv is littered with crumbs and napkins. We sit down. About 10 minutes before were seen. Takes order, doesn't return with drinks for about another 10 minutes. We ordered waters, not asking the guy to make cocktails here. The best part of my experience was getting the wrong damn pizza. I was so damn hungry at this point that i didn't care. I let him know. He's completely neutral about said fact. Like I just pointed out the weather to him or something. My other friend I was with got the wrong pizza type. He told him. Again, no fraks given. Overall, it seemed like nobody knew what was going on here. Do yourself a favor, if your really craving pizza from this particular Pizza Hut, order it online and pick it up or have it delivered cause human interaction is a lost art at this place. read more

I usually don't bother rating fast food chains; however, I feel the need to say something about my experience. I ordered a specialty pizza with extra cheese and paid extra for the topping plus wings. I was called shortly after ordering by the manager (im guessing) and was asked if I ordered the food and if I knew where the restaurant was located. I thought that was strange. My food was supposed to be ready in 20 minutes or so. I gave it 30 minutes and showed up to pick up my order. I waited around for about 10 minutes. The girl at the counter handed me the box and was about to walk away. I was about to say I'm missing $16 worth of wings when she caught it. It took another 15 minutes for me to get the wings. Thats a total of one hour to get a pick up order and the place was essentially dead. When I looked at the pizza before leaving, I pointed out that I paid for extra cheese and it appears that a regular amount of cheese was used (if that much). The old guy at the counter said "that is extra cheese...cheese melts." Wtf is that supposed to mean? Like I don't know that cheese melts. I began to say "now you wait just a minute" and I stopped myself. It wasn't worth the fight. He closed the box and then handed me the food. Completely dismissing the fact that I wasn't satisfied with my order. I won't be returning. I hate when employees treat customers like they're insignificant. We essentially pay your salaries. read more

Horrible customer service it took 3 hours to deliver my pizza i called 3 times to check on the order and they always said the pizza was about to be at my house and it was a lied. read more

Went here for lunch. Currently sitting here with my coat on because the place is freezing. It's been 35 minutes since I ordered my food and still nothing. Only customer in here and I see why. read more

I called in my order while stuck in traffic, thinking my pizza was gonna be ready for me just to pick up. So I get there 30 or so minutes later, being told it would be ready in 15 to 20 minutes. My pizza had not been made. I'm still sitting here waiting for a cheese pizza and it's now been 40 minutes. Never going back to this pizza hut. It's the worst!! If I could I would give them a negative 5. read more

i waited for about 15 minutes while the three employees chatted in the counter. happened on 8/6/15 around 5 Pm. no one greeted any of the customers including me. just a bunch of unwelcoming staff. when my order was ready ( or was it???) i had to ask for the soda, consiments and bread stix which i ordered. when i got home, no napkins or fork were in the bag. these people need training about customer service read more