This has got to be the worst Pizza Hut on Earth!!!! The service here is complete crap! We have gotten take out here once, and ate in the restaurant four times, and walked out once. The only reason why us poor suckers keep going back is because it's the only pizza place in town and for the love all good pizza it's supposed to be a PIZZA HUT, THE BEST EVER....yeah not this one. So I'm going to tell you about a couple different occasions we've been to this location.
We went in for dinner one night and the place was packed, but the four available tables were all dirty covered in dishes, and two waitresses came by and told us to have a seat anywhere we like....... Behind the buffet that night there was a waitress eating pizza off the back of the buffet and licking her fingers, then someone asked for more ranch on the buffet and she walked out there and filled it, never did she wash her hands, EWWWW, the returned to her plate and kept eating off of the buffet. The waitress took our card from us at the table to pay for our bill, and she brought it back with a pen then stood there waiting and watching me signing the ticket and adding a tip....
Another time we went in and finished our meal and while trying to get our three kids out the door me or the better half left the pizza left overs on the table, it was a complete large pizza untouched, we were in the parking lot about three minutes before we realized that one of us had left it on the table, the better half turned around and went in to pick it up and the waitress has bused the table and threw it out. We were gone literally three minutes........... It took us ten minutes to get a refill but she was able to clean our table in that short amount of time. There was no apology nothing. We've been to places before that we've left our take home on the table and the staff runs out after us and hands it to us, not this place.
Another time we went in during a $5 dollar anniversary special and ordered our pizza and we were informed we could only get the special price on take out. So we said okay we'll take the order to go, and ordered two of the pizza's on special. She informed us that you could only have one pizza at the special price, and all others were about $12. We walked out that day. I got online and discovered that there wasn't a limit as to how many pizzas you could order at that price. One person said on the FB page that they ordered $15 at the special anniversary price for a party.. 15! We couldn't get two......
Another time we started to eat our pizza and it tasted like it had nail polish remover on top of it. There was something funky about it, it was inedible. And there was no compensation for this either. We have also been informed that in the entire restaurant there is only 4 yes I said four pizza pie servers, you know with the black plastic handle to lift your pizza out of the hot pan. Four of them for the entire location, instead of one for every table, they also told us they have no forks or knives..... What??? When we would call in our order and eat it there they would bring us paper plates and cups instead of real plates and cups and wouldn't come back and offer refills, like because we called our pizza in ahead of time means we don't get a waitress.....
The pizza is terrible, the service is worse, and the best part is if you call the location you can not speak to anyone at the location. The phone call goes directly to a call center in San Antonio. WHAT? Pizza Hut has a call center? Yup this one does..... Weird, never ever had a call center answer the phone for Pizza Hut, when you call one of our locations back home you get the people who actually work there. So what I know is the people I've called in to complain about for pretty serious stuff still work there and still do the same crap they were doing before I called, like standing behind the buffet eating off the back side, licking her fingers, then returning to work. Stay away from this place, it's disgusting!!! read more
