I've been a Dominos Pizza fan for years!! So let me explain why it deserves the rating it got.
For this review I will tell over a 4 order span.
Product- 1 Star
1st order- pizza not cut, wrong toppings, no garlic oil.
2nd order- pizza had no garlic oil and had to be torn apart still not fully cut. Wife's. Sandwich wasn't cut in half.
3rd order- pizza finally topped correctly.
4th order- canceled due to it not being even made as it was a timed order and was 15 mins past time for it to be ready and was asked to wait another 20-25 mins.
5th order- placed order online and was missing one of our toppings on a 2 topping pizza!
Service- 1 Star
1st order- took an hour to be delivered and was wrong ( see order 1 in product)
2nd order- for this order I used a credit from the last order they offered me s free pizza due to my issues. I used this credit and still had to call back because they messed up again. Then was offered another credit said I don't want a credit I want the pizza made correctly. So they sent it out.
3rd order- took 45 mins. More to get.
4th order- worst service I've ever had. There is a reason you call a 10 pizza order in several hours before and make it a timed order. That reason is actually to help the crew to make sure it is ready and they don't get behind. Neither of these mattered.
Image- 2 Star
When looking at image you must look at everything.
Uniforms look good most every time.
Floors are always a disaster either early in the day or late.
The pizza prep area is a disaster 99% of the time I've been on their.
Hand written signs?! I know personally that's bad and unprofessional.
At this point Dominos here has left me disappointed. I looked forward to the opening and actually ate there 3 times its opening week. I had issues then but understood it had literally just opened and let those things slide. Now they have been open for several months and nothing has changed. Maybe in the future I will go back but that will have to wait. I can get pizza from other places in town and surprisingly they haven't left me as disappointed. read more