the manager for tonight was rude to everyone. A customer ordered a dish deep pizza and he served them a pan made then told her "take it or leave it, that's a deep dish" not to mention my pizza is disgusting and made with very poor quality!! read more

I spent $17, buffet did not include drink. We got there shortly after the lunch buffet started, with very few options, and they only added one fresh cheese pizza while I was there. I stayed for about 45 minutes thinking they would put fresh, hot pizza out and that's all they added. Fresh breadsticks were added right into the old. If you're looking for a pizza buffet out south, I highly recommend Circle City Pizza! I've never been disappointed! Pizza is on constant rotation and the salad bar is so much better, oh and the drink is included. (I think $12). read more

I ordered a pan pizza and clearly they gave changed the recipe. The new recipe taste like the pan pizza. Pizza Hut needs to go back to the original pan pizza crust. The pan crust was what set them apart!!!!!!! read more

To Whom It May Concern, I'm writing to file a serious complaint regarding one of the most upsetting and humiliating customer service experiences I've ever had at Pizza Hut--an experience that occurred in front of my young son at your 5914 E Tenth St, Indianapolis, IN 46219 location. Two weeks ago, I placed an order totaling $65 and some change. When I got home, I realized the pizza was completely wrong. I returned to the store and waited again to get the order corrected. Although the food was eventually fixed, I contacted corporate afterward to report the issue. A representative offered me a $20 credit, which I accepted at the time. I received an email confirming this, with the manager's name listed. When I later returned to the store to use the credit, I was told it didn't exist in the system. Even after showing proof of the email, I was dismissed. What followed was shocking: the manager and another employee (a visibly pregnant woman) escalated the situation and threatened to call the police on me--and actually did--right in front of my son, simply because I firmly and calmly asked for the credit I had been promised. Let me be absolutely clear: I did not raise my voice, act aggressively, or interfere with anyone's duties. I was speaking in a calm but assertive tone. I have pictures of the employees involved, and I have screenshots of the confirmation email promising the credit. I was on the phone with Pizza Hut Corporate Customer Service at the time of the incident, which prevented me from recording video or audio. Your store's camera footage will confirm everything I'm saying, including my calm demeanor and their excessive, uncalled-for reaction. This was not just poor service--it was embarrassing, unnecessary, and traumatizing, especially for my child to witness. I've worked in the restaurant industry for over 15 years, and I have never treated a customer the way I was treated that day. I am formally requesting: A full refund of the $65+ I spent on the original incorrect order A full internal review and disciplinary action regarding the staff's behavior A written response and resolution from Pizza Hut Corporate I am a loyal customer and truly love Pizza Hut, but this incident was one of the most disrespectful experiences I've ever endured--and in front of my child, no less. I will be sharing my experience on every appropriate platform if this is not taken seriously and resolved in full. Sincerely, Jasmine Walker read more

One awesome server..one not so good Went for buffet..yummy. pizza was hot, salad fresh. Last time great service..this time..meh. no dishes removed..passing drinks across table( table in center..few customers...interupting all..) still recommend..hope u get the good server read more

Great Pizza Hut. This place was completely rebuilt a few years ago and is in a very convenient location. The food is great. I got a pepperoni lovers with thin crust. The crust was crispy and tons of pepperoni and cheese. The sauce is also excellent. The staff at the drive thru was very nice and responded quickly. The pizza was hot and fresh read more

Pizza Hut - Pepperoni Lover's Pizza - Pizza Near Me - Indianapolis, Indiana

Buffet is always amazing...... this time I ordered for dinner dine in and it was beautiful

Lunch buffet was boss!!! It's kinda like my first relationship....it doesn't last long but man is it memorable! Great price, all you can eat za, breadsticks, salad bar, and desert sticks! They do a great job of refilling the goods and my wife and I tried our best to eat them out of house and home but alas, we're only two people! But together, I believe we can make them Pizza Hut regret the day they agreed to have an all you can eat buffet on the Southside! read more

Pizza Hut - Menu - Pizza Near Me - Indianapolis, Indiana

I placed an order online via rewards. Somehow the online system put thin crust so I was surprised when I saw my pizza. It usually defaults to hand tossed. The Store Manager had no problem remaking the pizza as a hand tossed. I greatly appreciate the help and ease of service! Thanks so much. This was on 03/08 around 5:45 pm. Pizza looked great as well! read more

The food was ALL fresh and hot! The salad bar was so fresh and good! The waitress was very attentive and sweet! This was by far the best dining experience I've ever had. I would highly recommend this Pizza Hut! read more

Very good food! Jodi who works here is always so very helpful with anything and everything u could ever need. I highly recommend this place to eat definitely the best buffet for the price and the personnel read more

Pizza Hut - Cheese pizza - Pizza Near Me - Indianapolis, Indiana

Takeaway: Good pizza, good service, nice place. We stopped in for pizza and garlic knots. Our Server Rachael was very nice, wore her mask and did a great job! They limited seating and gave us lots of space to goof off... er... eat. The garlic knots were da bomb. Piping' hot so be ready for lots of reverse blowing! The pizza was SO good. Stuffed crust is always welcome at my table :) The place was clean and had social distancing stickers on the floor and on the doors. The Good: The garlic knots put a yummy spell on me and the pizza's quality is better than that rich neighbor's Christmas lights. You know, the one where your like "Dayum dude, light pollution is a thing ok?" The Bad: The food is hot! Reverse blow! Reverse blow! Yikes! The ugly: my food coma lol read more

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I don't normally leave reviews however, I pulled up to the window to pick up my order. There was a girl in the window with a grey jacket on she didn't say anything. She just opened the window and stared at me until I said something to her. I told her my name and she just closed the window in my face. When she handed me the box she didn't say anything then either it was just a weird interaction. I Am Only Leaving This Review Due To The Fact That I Am A Supervisor At A Fast-Casual Restaurant And That's Not The Way You Want To Send Your Guest Home. Keep In Mind That The Guest That Are Coming To Spend Money Want Quality Food, Service & Energy. In A Way The Guest Are Keeping Your Checks Rolling In. Be Sure To Thank Your Guest And Make Them Feel Welcomed. read more

I ordered a pepperoni pizza with extra pepperoni. I didn't get what I paid for. The pizza I got didn't even have a normal amount of pepperoni. Nobody would answer the phone. I will be disputing the charges and contacting the regional manager and beyond on my own. Remember when Pizza Hut was good? read more

Pizza Hut wasn't exactly what I had in mind when I stopped on the Southside of Indianapolis to run an errand this afternoon. This is an older Pizza Hut with the traditional "hut" shaped restaurant and comfortable dine-in options. I was hoping that a buffet option would be available, but I was running late and there was no such option. I will admit that prior to writing my review, I read through the other reviews and am a bit surprised to see negative comments regarding staff as it's the staff that have largely motivated my writing this review. When I arrived, I was pleased to see two signs identifying accessible parking spots including one specifically designating it as van accessible. There was an obvious effort to have created a curb cut and it would easily meet ADA requirements. I entered the restaurant and immediately arrived at a "Please wait to be seated" sign. Being in a wheelchair, I laughed. I was escorted to a table and ordered my usual unsweetened iced tea. I checked out a menu, but noted that there wasn't really anything that screamed out being a lunch item. I asked the server and was told about a personal pan pizza special - up to 3 toppings and 3 breadsticks for just under $5.00. I wasn't told that the drink was included, but this would later prove to be the case. The food was typical Pizza Hut food. If you like Pizza Hut, you'd like it. If you don't, then you won't. I found it to be fresh and tasty. The breadsticks came with marinara sauce. While I was sitting there, I saw a gentleman come in and ask for a manager. This person had an obvious disability, but it didn't seem like he had a complaint of any type. The exact nature of his disability wasn't readily apparent, but it included a communication challenge that made it difficult to understand him if you weren't listening. I will admit that when I first heard the manager on duty, I thought he sounded just a touch dismissive. I was quickly proven wrong. I sat and listened as this manager patiently chatted with this man, who I caught on had worked at another Pizza Hut washing dishes and was trying to find a job after that location had closed. This manager directed the conversation well, was patient, gave legitimate feedback, and was at least somewhat knowledgeable of disability as I heard him talking about potentially calling the person who needed to be reached by using a TTY. In short, I was impressed. My own service was attentive and professional. I was offered a refill of iced tea, though they did bring out sweet tea instead of unsweet. They offered to replace it, but I decided to accept it. For less than $6, I had a good meal and time to relax. Additionally, I got to experience someone in supervision (I don't think he was the actual manager and I heard him direct this person to the hiring manager) who was patient, kind, and helpful even when the communication was challenging. One of my core values with my writings is "Did I feel better at the end than at the beginning?" In this case, I definitely did. read more

Waited several minutes to be seated, finally waitress came out to seat us. She was friendly. We were the only people on the restaurant at the time, so it was very quiet. We ordered drinks and she came back about 5 minutes later with them. She took our order (pizza and breadsticks). We sat there for almost 15 min after ordering before we got our food. She brought it all at once instead of bringing breadsticks first. The food was hot, but not up to the quality we have seen in the past from Pizza Hut. Waitress never came back to refill drinks until she brought our check. Overall a disappointing lunch. read more

Stopped here today to pick up three large pizzas to bring to a business lunch. The staff was very friendly, offering to help me bring the food to the car and providing cups and plates at no charge for me to serve my guests. All in all, it was a pleasant experience. BOTTOM LINE: Typical Pizza Hut food with an awesome staff at this location. read more

Pizza Hut - cars parked in front of a pizza hut - Pizza Near Me - Indianapolis, Indiana

I'm gonna give this place 1 star because I'm nice... not sure why this place is struggling so bad on a Saturday night. It's not busy, there's nothing going on. I placed a carry it order at 8:17, the very unattentive cashier worker brought me my half right order out at 9:07..mind you carryout orders are supposed to be ready in 20 min.. then I explained I need the rest of my order please and she goes "oh you ordered those" i kindly hand her my receipt that she didn't feel the need to look at before hand. Y'all it's not that hard. Like no cares were given here at this Pizza Hut lol I'll just stick w papa Johns my mistake! Update: they did try to make up for it by giving me a store credit and free Cinnabons So it's all good read more

Over the last two years we've ordered 4 times from this location. Food is decent but service is horrendous. Out of the four times Weber ordered, I've gotten the chicken Alfredo pasta, which per the menu, comes with 5 breadsticks. We have NEVER received breadsticks. Not once. I can understand not giving them to us one time but 3 for 3?! What an incompetent location. Is it just that you don't care or you just want to save money by cheating your customers. I don't pay $8.00 for a small pasta and not expect to get breadsticks. Such a waste. read more

Tearing down and building a beautiful building does not fix crappy food and even crappier service. Attempted to come here for lunch recently but with a limited one hour break, we waited forever to be greeted (which I never was) so we went elsewhere. There were only 2 of us, not like a big party accommodation and it was off peak timing (1:45) I really only came here because I was super hungry and thought it would be fast! WRONG! read more

Absolute WORST Pizza Hut I've ever been to. Staff was rude and dismissive from the minute I got there. I arrived at 8 pm, they close at 9 pm and were already taking down the salad bar. I asked the waitress if I could have the salad bar and I was told no. I then asked what beer they have on tap and she said no one there had their liquor license. Really? Not one person at a place that sells beer & wine has a liquor license? I have no doubt she was lying to me for whatever reason. I'll be living off the commission of selling snow blowers in hell before I ever go back to that dump. read more

This Pizza Hut is consistently good. I wish they would send some employees to the Pizza Hut by my house to teach them how to make pizza.

Great place great pizza. Who doesn't love pizza. The remodel is excellent the staff is excellent.

We visited this location with a group of 11 people 20 minutes prior to closing. We checked to make sure it wouldn't be a problem so close to closing. We got a double thumbs up from Chris the waiter. His service was thru the roof!!! We didn't feel rushed, we were made to feel at home. The food was awesome! He took our orders by memory, no notes, and not one wrong item!!! read more

The quality today of the pizza was great, everything was fresh. There salad bar was surprising great also. Service was great, drink never ran out and she was always asking if we needed anything. The only reason I'm leaving 4 stars is because it can be hit or miss. Today was a hit! read more

Never come here. The staff is terrible they cuss and yell. No one should be treated this way was ignored for nearly 15 minutes while they talked about shoes and girls. Horrible. read more

I havent ate here in a while. Everytime they mess up my order. Nobody likes to get home and there order be wrong for carry out. If ur going to eat here dine in so u can make sure ur pizza is right. read more

Waitress was friendly and laid-back. New restaurant was nicely done and still includes a salad bar. Good value and tasty food.

for anyone wanting to go to this location the building has been torn down it is being rebuilt for better service

Serious employee issues!!!! We arrived a little after 4PM on a Friday and we were the ONLY dine in customers. There was only ONE drive thru customer that came through during the hour that we were there. The employees allowed a non-paying person to yell bitch and fuck on the phone with his girlfriend/wife discussing his desire to obtain his clothing and break up. He was there when we got there and there until right before we left. A few minutes before five they told him he MAY not be able to continue occupying the booth once they got busy. Really???? He didn't leave. How about kicking him out and treating your paying customers with some respect or even yourself?!?!????? One of the employees' shifts was ending when we arrived. We asked for her, but she apologized that she was leaving. The only server left was the WORST employee EVER. Besides deciphering the speech of this toothless oddity that on other visits has served us still frozen garlic bread and stolen our order from the pass and our server to give it to others, she still is there. We were last night served slightly warm garlic bread with cheese that had not even fully melted. After an hour we were served two lukewarm/cold pizzas, which we took to the counter and gave back. Well, after screaming the server's name' several times so she would appear. We gave the pizzas back to her and honestly I expected she would tell us we could heat them up at home as she did on a previous visit. They did comp what we had ordered but not eaten at the last minute and told us there was only one cook. I guess he apparently can't handle two orders. After countless excuses from previous visits that are always delivered nonchalantly (our oven burns the pizza, our oven doesn't fully cook the pizza, we are busy, there's not enough employees, she's 70 years old, etc. etc.) and 5 previous visits they did comp, we are done with excuses!!!!!!!! We love their garlic bread with cheese, but we are done! and went to eat elsewhere, Their pizza sucks anyway compared to the many other great pizza places in town. Goodbye!!!! read more

Pizza Hut has fallen off over the past years. I can't decide if it is time to close them up or get some new blood in as managers.