We ordered a pizza an hour before they close and we looked up if they were open or closed and it said they were open that they closed at 10 PM. They never brought us the pizza but they did take the money and I haven't received my money back. I think it's a very unprofessional of the workers if they are closed at nine or at 8 PM. They should say that on their website and on the map Google and Apple map. I just feel like it's very. Disrespectful. read more

Pizza Hut - Pizza Near Me - Elgin, Texas

We always get extra sauce on the pizza. Love the delivery Brownie is very moist & rich chocolate read more

I ordered two pizzas , one big New Yorker and a tavern style crispy ( cut in squares) The New York pizza was ok. The Tavern was chewy and in slices , and lukewarm and old. But the real upset was the missing two liter of dr. Pepper. My lesson learned never tip on the app ahead of delivery. So as a result I tipped 20% and paid 56.72 for substandard pizza and a missing item( the drink). Delivery guy said they would credit me " like 15$" . I haven't seen it yet or anyhow. Tried using the app to let them know to no avail. The messaging feature on their app is severely inadequate but that's probably by design on their end . read more

Having few tight budget choices; it is enlightening to have a stable business which may sometimes be delayed in prompt service, but good pizza in an established town. Many continued visits when variety of family weekend meals are needed. read more

I ordered pizza at 9:40 and didn't know this specific location closed at 10:00pm (the one I thought I was ordering from closes at 11:00) the app told me it would be delievered around 10:10. No biggie. Around 10:30, when I had no updates, I called and someone answered and hung up. I called again and at that time I got the machine telling me they were closed. I don't even have a way of getting my refund back. This place is ridiculous. read more

The common currency to tell you there closed. Instead , I waited an two people came in,still ignored. Then he said they had nothing ready. An the sign was still on. Get people who want to work.If they don't care about that,what could they do to the food. read more

Went after a long photo outing at the Lone Star Round Up. We go to places like this for convenience and price. Food is ok, Yes its corporate box food, but good when your hungry. As for us, something we have been doing for years, is re-heating left overs on a low temp grill. As for service, it was fine. Everyone one was friendly. She said they were a little short handed, but our food was done in 15 min like we were told.. read more

Pizza Hut - Eatin at home.. - Pizza Near Me - Elgin, Texas

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I have lived at my place of residence for over a year and have ordered countless pizzas from this location. Tonight I was told they Can not deliver to me anymore because I'm out of range. I mean I've probably ordered ten pizzas and never had an issue. Thank you very much for the customer service. Typical chain. read more

I was just at the Elgin, TX location to pick up an order. The manager was literally yelling at the employees in the back. Berating them, dropping f bombs. There were other customers the in the lobby with me and we could all hear it clearly. Very inappropriate and unprofessional. The poor cashier seemed so embarrassed. No one should treat employees this way. This manager should be reprimanded or fired. Interview the employees, apologize to them for having to work on such a toxic environment. This needs to be addressed immediately. read more

Let me start by saying the food tasted great. That said, I'm embarrassed for the staff due to the manager. The entire time I was waiting for my food she was yelling and berating her team. Absolutely embarrassing and pathetic leadership! She has no business running any time of customer facing establishment. My 2 year old daughter had to hear her using colorful language while she waited with me. Disgusting. read more

This is the worse Pizza Hut I've ever eaten at...and that is saying a lot! Ordered the Pizza for dine in...they served it in the box. Asked for salt...they were out. (How can you be out of salt?) Employees were rude, rude, rude. I enjoy Pizza Hut, but will do everything in my power to never eat from this place again. read more

Horrible service!!! I never write reviews about anything but I feel like this place really deserve this. I order a pizza for DELIVERY. If I order delivery it's for a reason. They said they couldn't find my address but when they called me I gave them specific instructions and even put the coordinates in the delivery instructions. The lady that called me had the audacity to tell me to come pick it up because they are too busy or wait more time even though I have already waited an hour for my food. Honestly, i wouldn't even give them one star. read more

I'm only giving 1 because of two things. 1) I specifically noted and asked if they could please do not knock or ring doorbell. He rang the doorbell and my dogs went nuts. 2) I specifically chose the "Contactless Delivery" option because I was paying cash AND I even left the money on the door in an envelope that says "Thank You" on the outside. I open the door after he stood there for a minute and I grab the money off the door and handed it to him and he said "Oh that's what that is for?" "I wasn't sure" Well YES! YES IT IS! I'm like...who else would it be for?? Like what!!?? Please don't have me select certain options and give notes if no one is going to even respect it or even look at it! read more

Pizza Hut isn't my favorite Pizza, but I have to say this is a good location. Everyone is always friendly and my food comes out fresh.

If I could give lower than a 1, I would. Customer service absolutely sucks. It takes for ages to connect with someone by phone and even more frustrating requesting delivery service. If a manager is reading this, please address this and other issues that's crippling this Pizza Hut. read more

Pizza dough tasted old and freezer brunt weird after taste. the toppings were old as well hard and burnt. We are sick now.

I live in a town where Pizza Hut does not deliver. Thank god for the Chinese place down the street. Guess dominos gets my business. I have ordered take out from this location and it's good they just don't deliver ): read more

This is the worst place to go n eat. I am writing out of frustration that they gave me. So this is what happened. I was driving to houston...I stopped there and ordered pasta..which they forgot to prepare in the first place. Then when I asked they said they are making it. Then they gave me the pasta. I asked if I can get a spoon. They said they don't have a spoon. I was so damn frustrated. Then I asked how did people ate pasta here? The lady said they go home. Which was fu***ng rude.. read more

You guys are amazing, my wife and I both worked pizza when we were dating and you fixed our mistake with a little extra. Keep up the great work by being the best at customer service. To the manager on duty, you are a saint remember that. read more

I have never been to a Pizza Hut that charges for EVERYTHING. Weird. Small, minimal seating. Will charge for ranch packets for your pizza or salad. The salad...thats a darn joke. A box stuffed to the gills with greens and maybe a carrot and another unsure veggie. Pizza seemed undercooked to all of us. Staff seems annoyed of you even being there. A little more expensive compared to other locations, for sure. If I ever do decide to return to this location, it will only because I have no choice. Count me out on this place in the future. Needs help. read more

I just placed an online order at The Elgin Pizza Hut and witnessed an employee whose name was Barbei disrespect and belittle a fellow employee named Destiny. We just went to pick up our order and was Greeted very respectfully by Destini. When she we went to fold boxes Barbei banged on the counter and yelled at Destiny to get to the cash register since there were customers. I explained to Barbei that we have been helped. While we ordered an extra side and waited Destiny in plain view was bullied by Barbei over and over and sent home. We witnessed all of this . Destini from the time we were there did nothing wrong. I also told her I will be reporting this to corporate. This is not acceptable. -- at Pizza Hut (Elgin, TX). read more

Tonight was HORRIBLE. Many customers were waiting FOREVER! I called in one large supreme pan at 6:35.. was told it'd be 30 minutes (unheard of), then about 10 minutes later I get a call that they are out of pan and it would be hand tossed. Fine, a little salty, but cheaper. I fart around for 30 minutes and go in to get my pizza. Not ready. Sit there for another 30 minutes, still not ready, even though a lady came in, ordered and received her two pizzas while I was still waiting. I was offered a discount but I had groceries in the truck and had to go. It'll be a long time before I crave pizza that bad again. I was not the only one with this issue tonight either. read more

Like the pizza; hate the service. We go back because where we live, our options are few. Fountain drinks are gone. Bottled soft drink choices are few. No salad bar. You can dine in, but pizzas is served in the to go box. They are terrible at estimating the wait time. We stopped calling in, because invariably it did us no good; we waited just as long. read more

the worst counter service I have received in a very long time. Rude and presumtuous. I decided to leave rather than wait for a pizza that may reflect the counter service. read more

This is the worst Pizzahut, ever. They never have condiments....like chese. They are rude, and use as few toppings as possible. Save yourself the frustration...buy a frozen pizza instead. read more