This Pizza Hut location is plagued with a time issue, it seems, from all the reviews and my two experiences. The orders take forever due to staffing, where a 15-minute order via the app actually takes 30 minutes. I have seen only two staff in this location at max, and prior, it was only the single employee. Now, both times the same employee was working as hard as they could, running the back and front while taking phone orders. I assume they were managing online/app orders concurrently while making the food and running the register. The inside of the restaurant has always been super clean, and there are zero complaints for how friendly the staff has been. They have apologized for the wait time more than they need to, as you can't tell the staffing issues are not their fault, yet they are still trying to provide good service. A neat factor about this location is that there is a gas 360-degree fire in the center of the restaurant that is going when it is colder out, that puts out a nice warmth while you are sitting inside eating or waiting for your food. read more

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We pulled up to get some pizza. And we must like it not only because it's one of the last sit down Pizza Hut in driving distance but we really enjoy Pizza Hut. We walked in and the lady at the front already seemed like she was mad we walked in. She didn't like that we asked my little nephew what he would like. We asked if he wanted pepperoni or cheese or half and half. He told us half and half. We told us and as she was putting it in he changed his mind to all pepperoni so we said sorry change that to all pepperoni. My sister then saw the pizza box offer and we asked what was in that. And at that point she really seemed annoyed with us. Mind you we are now maybe 3 minutes in from walking in the store front. She told us half melt, melt personal pan or 4 piece boneless chicken. We asked what is that she repeated it again and we looked at each other like what? We then asked I'm sorry what's a half melt. She at that moment clapped her hands at us said there pointing to a board on the wall. She then picked up a menu and before she finished, I took my nephews hand and said never mind we are leaving. They looked like what i said I'm not doing this. If she's having a bad day she will not ruin mine. My nephew is autistic and ADHD. HE STARTED crying saying why why we leaving. Why she do that. He stood outside for a sec and explained to him what happened. And we thought taking him there since it's always quiet he could eat and have no issues. Pizza is a safe food for him so why not. Please train your employees better. At anytime should they act that way with the public. If she's having a bad day at home or at work, show up with a smile. Your tips rely on that. And I'm a great tipper. If her problem was hate then she has an issue not me. Do better Pizza Hut honestly. read more

Pizza Hut - Pizza Near Me - Eagle River, Alaska

I forget when ordering for delivery they switched to DoorDash, it's so disappointing. You'll get an order confirmation saying 5:30 and that means door dash will pick it up then. I will remember to stop using them. The food isn't worth the added time. Papa is better read more

The worst Pizza Hut ever. Uses door dash for delivery. So the pizza is not in a hot bag. Over 1.5 hours for a pizza box that was open and cold. Do not waste your time or money at this location. read more

Placed a delivery order got it within an HR and the pizza was hot perfectly cooked. I will definitely order from again.

Ordered a pizza through these clowns at 615, fast forward to 740 and still no pizza. So we called and their best excuse was they were testing their new system and just received our order. So we wouldn't receive our order till after 8. read more

Stopped in because we had just spent 7 hours on a plane between 2 flights, and the group was getting hangry. So not knowing the area, we turned in to a familiar chain. Not expecting gourmet, but consistency through the brand chain. There were some issues with the service, but a little thoughtful action got that squared away. Pizza was about average for the PH. Beer selection; scratch that, the lone beer choice available was an amber and was do-able; except for my Michelob Ultra carbonated alcohol water drinkin wife. The biggest issue was the apparent day care they run in one corner of the restaurant. There is a 2' tall plastic dog fence stretched out to section off the play area for the "wee-tots". This alone is troubling as about 15% of the dining area is confined behind the fence with toys and plastic balls strewn across the floor of that corner. The real issue came when several other customers came in with children; but these were not the wee-tots the area was designed for, theses kids were well into grade school. The ensuing banging, clanking, ball batting, and cacophony was ear splitting. I lost track of the number of times our meal was disrupted by a ball whiffing by. And trying to watch the football game that was on the TVs, forget it. They need to decide whether they want to sell pizza to families on nights out, or try and knock Chuck-E-Cheez outta the babysittin gig. When I left that place, I went straight to Fred Myers for some Tylenol. The rather adolescent wrecking the day care area in the photo has been blacked out to protect the identity of the guilty read more

Pizza Hut - a person standing in front of the counter - Pizza Near Me - Eagle River, Alaska

My personal experience with Pizza Hut is good. The staff is fast, the food great with only occasional errors! However when working with special needs individuals, today. They were awful. The representatives were (understandably) frustrated, under staffed and worn thin by mid day. 1. Repeatedly hanging up the phone. 2. Lying about delivery times. 3. Not issuing a refund or explaining. 4. No clear explaintion to the disabled personal assistant. Only hanging up over 4 times. This disabled person had to organize transportation last minute Pizza Hut. For he struggled to do. Pizza Hut please understand that your community includes individuals still grappling with independence and community inclusion. They are also frustrated and often marginalized. Exclusion and discrimination is hurtful. read more

HORRIBLE! If you cannot find a pile of road slush to eat first, then call Pizza Hut.

This is a reasonable place to sit down and get a pizza. It's warm as they have a fire place in the middle of the dining area. And they're actually one of the few dine-in Pizza Hut restaurants left in AK. The Eagle River branch is one of the better ones. Although the crew may look a bit rough around the edges but the service is generally good. A couple weeks ago I ordered a pizza and it wasn't very good as it was going through their oven too fast and the cheese hadn't melted fully. So I mentioned it to the manager and the next time I got a pizza from them it was perfect and looked like they rectified the problem. They also have a list of specials that you can choose from which makes it A LOT easier on the budget. Although I would mention they are a little over-priced for their quality; it works out if you get the deals. So I wouldn't give 5 stars but a solid 4 works for me :))) read more

Pizza Hut - Fire place - Pizza Near Me - Eagle River, Alaska

We love this place and never have any of the problems that we hear in other reviews. Grew up with pizza hut and loved it and this place gives good food, those amazing hut sticks and never a rude server. The interior is also nice and cozy. read more

HORRIBLE service and they always seem to screw up on the order. Even the delivery drivers tend to apologize for the in-house staff. Ordered a pizza online and was said to be delivered around 40 minutes. After waiting about an hour (20 minutes late...with no call or email), I called them and they said they were behind and my pizza would be out the door as soon as possible but they couldn't give me a timeframe...simply unacceptable and ridiculous. The person on the phone apologized but for being 20 minutes past the delivery time on a Monday night without any kind of update and then telling me that there wasn't any time of timeframe they could give me, I canceled my order and took my business to Great Alaska Pizza company. This is the worst Pizza Hut I've ever dealt with. read more

STAY AWAY! The absolute WORST Pizza Hut I have ever been to. CONSISTENTLY. Poor food quality - as in YUCK - and the service is HORRIBLE. The food takes forever to come out. It's gross. They are unapologetic, and even rude. No one ever checks to see if you need a refill. I would be mortified if I owned this restaurant. Pizza Hut was my favorite pizza place in another state, and the one in Anchorage is fine. It's just this one. read more

Probably one of the worst Pizza Hut I've ever had. The cheese sticks and cinnamon sticks were over cooked-almost to the point were they taste like cardboard box. I ordered a three topping pizza and it was good and not burnt. I'm very disappointed since Pizza Hut is my go to pizza place down in the lower 48. I did call to complain and the customer service rep agreed to replace the two if I return them to the store. The man who greeted me agreed that the cinnamon and cheese sticks were burnt. I would rather not have to go through the hassle of returning the food if they make it right the first place. read more

The place is an absolute joke.... THE MANAGER SHOULD BE FIRED OR DEMOTED FROM THIS LOCATION!!! Have been here multiple time as it's my wifes favorite pizza in Eagle River. The manager completely dissappears every single time we eat here! One time we ate here a young lady was working 5 tables, cooking the pizzas and getting take out orders by herself (wish I could remember her name) while he was in the back doing nothing!! I won't return to the store. read more

The food was mediocre. They got my order wrong and then proceeded to tell they would send someone with what I was missing. It never came.

I was very disappointed. The pizza wasn't cooked all the way. Not a fan of doughy crust!

I *just called* to place an order and I was given a alternate phone number to call. Tried that phone number twice. Called back the number I knew that would work; the man who answered the phone told me it was the kitchen phone and he was *too busy* to take an order-you're already on the phone, sir, you can't take an order. Never ordering from here again, *too busy*. read more

One star because I actually got my food, but barely. I ordered two things: wings and a pizza. They messed the order up! It was Friday night at about 7 pm, not even a half full restaurant, only high schoolers running the place. Only one server that was allowed to serve alcohol. Took about 45 min to get 8 wings and a personal pan pizza! Absolute worst! read more

The pizza is hit or miss. The cheese breadsticks are always over cooked. For years they'd deliver to our house. 2.5 miles from WalMart. One day they decided not to. Twice we called a order in and they said they'd "make an exception" and deliver here but it's the drivers call? I guess you have to call and see if the driver wants to deliver here? We tip well. Now they refuse to deliver here. They're the only restaurant in Eagle River that will not deliver to our house. Bummer. read more

Call in for pickup and end up waiting at the restaurant for half an hour waiting for one pie...they claim to be busy on a weeknight with a completely empty restaraunt! Pizza was messy , disappointing and when I complained Pizza Hut sent me coupons for a free pizza that expired three days after I got them!! read more

If you like P/H pizza you might just luck out and get a good one, or you might be told that you will have to wait 45 minutes or more because "we are swamped" with only 1 table occupied inside the restaurant ! Service while eating in is terrible with wait staff that doesn't want to work there it seems. Pizza quality varies greatly and seldom made the way ordered. Very disappointing for price paid. Specials seen on tv are never honored as this is "Alaska" b.s. If you go there best of luck...you might have a good experience. Or NOT! read more

The service is terrible and the management makes no effort to correct errors. I will never use this Pizza Hut again.

The waiter was rude and the pizza was raw. I would not recommend this restaurant unless you like to be treated badly.

this place is SOOO DIRTY, DIRTY, DIRTY. If the dining room has 3-4 months worth of dust in it I can't imagine the kitchen.

Had 10 pizzas delivered super bowl Sunday. They arrived on time, hot and the delivery person was very nice. She included plates, peppers and parmesan because she didn't know if we needed them. Spot on service! read more

This place was very bad. I used to serve at a restaurant, so I am generally very understanding, but this was an awful experience. Poor service, luke-warm food, took forever to pay my bill, etc. I just moved to the area, and I will not be eating at this Pizza Hut again in the foreseeable future. read more

This is the worst Pizza Hut I've ever been to. The waiting staff look like homeless people. I'm amazed they are allowed to dress that way. The manager would come out every few minutes to watch part of a game on tv but never acknowledged us and we were the only people in the restaurant. When we first walked in, I told us we had 8 people and the guy at the front looked annoyed. Again, we were the only people in the restaurant. This place has really gone down hill. I was very disappointed and won't be returning. I noticed I'm not the only one to give a negative review. It's even more disappointing that this particular franchise doesn't do anything to improve. read more

Okay pizza that is good for a change of pace. Unfortunately very little value due to the cost.

For the second time in about 2 months our delivery took forever! Last time it was about 20 minutes longer than promised, but this time we were told 45 minutes which seems reasonable for a Thursday night when the driver had not shown at a little over an hour I called to check the status and they apologized and said it should be there soon, but if it is more than 30 minutes late to have the driver call in and have the manager take care of the refund. 20 minutes later (total of 80 minutes after the order) I call back to speak to a manager and get put on hold for 10 minutes Finally our driver arrived and he apologized for the delay and said he was the only delivery driver working. I know it isn't his fault, but 80 minutes to get a pizza delivered 4 miles is excessive. When the lady finally comes back on the phone after placing me on hold to speak to a manager I ask her to have a manager call me since apparently she is dealing with other upset customers. We microwaved and ate our cold pizza. An hour later I call and ask to speak to manager since I still had not received a call back and get transferred to a voice mail where I left a message asking for them to call me back and here I am an hour later still waiting for that call. Looks like Pizza Man and Papa Johns will be our only options for pizza from here on out, as I am done dealing with Pizza Hut! read more