I placed an order online 2 medium pizzas and an order of breadsticks. I thought I put pepperoni as my topping but it was only cheese. I picked up my order and didn't check my pizza which was my fault. I got home and checked and was so bummed. I don't just like cheese. I kept trying to get ahold of store which was hard but it was Friday night so I know they are busy. Finally Omar answered and I explained to him what happened and he was so sweet and told me he would make me 2 new pizzas and not to worry about the old ones. I was so happy! I went to pick up my pizza and they even gave me a new order of breadsticks! That was so sweet thank you Omar I appreciate it! Definitely recommend this place! read more

WORSE PIZZA HUT EVER! After already waiting 30 almost 40 minutes they decide to tell me that they had to remake my pizza. I ordered online to beat the waiting time and ended up waiting a whole HOUR for my order! never will order from here again read more

Not impressed. Me and my husbands pizza was cold and had an odd taste. Kids didn't like their personal pizzas. We ordered boneless wings but we got an empty container with just sauce and no wings. Only good thing were the fries. Will not be coming back to this location. read more

Had to cancel an order and had to do a whole rigmarole just to cancel called three different times got hung up on twice after an employee answered. They hung up twice. How is that a professional business? read more

I came in and ordered classic (Bone-In) wings and payed $13 for 8 wings and they gave me boneless smh. They weren't even busy so i don't know how they messed up, should've trusted the reviews. read more

Roaches roaches roaches in store. It was incredibly disgusting staff and management acted like it was a normal day and didn't do anything!!!

I saw online pizza hut free pizza 1/10/24 .so I called but was told its only for online orders or app ,I tried place my order when I got home but it just wouldn't give me the free pizza ,and its a very deflect website to navigate so I called the man again and explained to him what's going on his response was he had a lot of the same complains so he told me to hold on till he calls his boos and figure it out. he came back to my call and told me I would have to go to the store and place the order I really felt they didn't want to honor the deal at that moment so I went to the store and saw the dirty person on the register .he looked like he just came out of the oven, he asked me if I was the person that called him and I said yes so he asked me what would I like ,I replied large regular peperoni and the second pizza is the same he gave me a total of $22.99 .I asked him to subtract the free pizza ,he said that's the price for the one large pizza .they don't want to honor the deal because the submit the coupons to headquarter and get reimbursed for the sale, the only thing this man did is lose a customer and gained a bad review , don't advertise something your not willing to honor and when you see no way out you try to make up the loss with your lies. read more

Pizza Hut - Pizza Near Me - Colton, California

Located right next to Rite Aid and Stater Brothers, this Pizza Hut is a convenient place for locals but please be aware, they are usually running late due to what I assume of being short staff. When I arrived, there was a customer, fuming about her order being late and a worried cashier, assuring her that her order would arrive any minute. Fortunately, my pick-up was ready but it didn't come with any pepper flakes or parmesan packets. When I asked for some, they told me they run out and I had the option of buying a shaker of parmersan cheese. They also forgot to give me tissues so I'm left with greasy fingers while driving on my way to Big Bear. No coke - only pepsi. It was a travesty. read more

Order a cheese pizza today at 3:48 pm. They said my order will be ready in 20mins. I got there at 4:20 pm to pick up my pizza and Pizza Hut employee said my order was never placed. I showed her what time I called and the phone number. Pizza Hut employee said that's the right phone number to there Pizza Hut on Washington St., Colton. Pizza Hut has lost my business. I'm never going back their again. When you place your order and you had talk to someone who works there and they take your, but they don't place your order. How are you supposed to stay in business!!! Remember there's a lot of competition out there. I have more pizza places to pick from. read more

They messed up my order because of how busy they were but were generous enough to throw in a free pizza and 2L drink! honestly they are very polite keep up the great work guys and thank you read more

Ordered pizza this afternoon for delivery. From time I hung up phone til they delivered 24 mins. Extra sauce like I requested and napkins as I requested. Pizza was excellent! This place has rock star employees and delivery! ***Update 30 mins later they delivered the same pizza again. We laughed and said we just finished the pizza you sent out half an hour ago. 20 mins later we get a call from manager and she was argumentative about it. I gave a perfect 5 star review and you had to go and ruin it. 3 stars for you! read more

Pizza Hut - Pizza Near Me - Colton, California

Pizza Hut was never the best but used to be perfectly adequate for a night I didn't feel like cooking. This last time I ordered will be the last time I order. Was gonna order extra pineapple (I know but some of us like it) but $15 pizza was then $20 so I just ordered regular. Hardly and pepperoni, hardly any pineapple, hardly any sauce. Overcooked and awful. Fed it to my dog who barely ate it. The box would have been tastier. read more

Thank you for always making such great pizzas and the wonderful customer service. Keep up the good work. read more

Pizza Hut - It's perfect! - Pizza Near Me - Colton, California

Customer service wise: one lady that took our order was helpful and nice. While we waited for our 2 pizzas to be ready, one of the guy employees was polite and kind to all the other customers that came through to place orders. The pizza was made fairly fast. From the time we ordered to leaving, our 2 medium custom pizzas took about 15 min. One of our pizzas with the garlic Parmesan sauce was not cooked throughly. There was a clear layer of uncooked dough, which made us sad because the employees were nice. So we had to cook our pizza a little longer. The flavors were great as always: could be Pizza Hut but we like to think it's because we pick good combination of toppings :-) I personally think customer service is everything which is why I gave 4/5 stars instead of 3/5. I ended up calling them just to let the person who cooked my pizza know to cook them a little longer. Just for their information so they can get better because I really like Pizza Hut over the other chain pizza places. I did this in a calm voice and they were very nice and apologetic about it. Something tells me that some of the other yelpers reviewing this location were not calm when they were notifying Pizza Hut of their problem which doesn't help the situation. Just a suggestion. read more

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Ordered 50 minutes before closing time and my order was cancelled. My order was never delivered.

I ordered a pizza for delivery while I was at Loma Linda and said it Would be 40 min and a hour and half later it never showers up and I was done. Waited another 30 min trying to get ahold of them and they never answered and I never got my pizza. So that was a waste of time and money. read more

Held the pizza box sideways, couldn't manage to do contactless delivery, and was rude to boot. That delivery driver was very subpar and I wish I hadn't already tipped as well as I did. read more

Pizza Hut - a pizza in a pizza box - Pizza Near Me - Colton, California

I ordered the pizza for pickup and got it at a decent timeframe. I was happy with the order and the order was delicious . I would reccomend it and order it again!! Good job Pizza Hut read more

Pizza was hot and fresh. On time and the Manager who helped me was super nice and greet full!!!

Cheese breadsticks were burned. No marinara sauce delivered. Paid premium charges for pan pizza crust yet they came with hand tossed crust. Called back to talk to manager about the problem. Kid answering the phone says he can help me. I told him the problems, I was yelled at and told I was a fool and didn't know what I ordered. He presented himself as a manager. Told me the only fix was to put our order back in que, and it would be 45 minutes to an hour for redelivery. I let him know that was not okay and I would be sure to let corporate know how I was treated. Within 4 minutes of me hanging up the delivery person was back at my hotel room and wanted the food and drinks. I made her hand me the receipt I signed for my card to be charged first. Then handed her everything they delivered. I was absolutely gobsmacked by how we were treated. I'm glad this isn't the "norm" customer service we get from Pizza Hut. We will never order from this location again. Ever. Thirty minutes after the young man at Pizza Hut yelled at me (after I tweeted Pizza Hut about this entire ordeal) I get a call from Sergio. He offered to make our food himself and deliver it himself. Uhm no. After how I was yelled at I could only imagine what your disgruntled and lackluster employees would do to the food. Instead we went to a nice restaurant in town. Shame on you Colton Pizza Hut! read more

I could care less about Pizza Hut a year ago. They have made some changes to their recipes and it has been for the better. This review is solely based on carry out experience. The pizza I've had the past 2 times is the super supreme pizza. It is absolutely delicious!!' The crust is no longer greasy like it used to be. That was one of the reasons I never cared for it. The topping are so fresh and just plain how they should be!! When I get the carry out I'm there right when my pizza is done and it's hot and fresh! I also bought the new Hershey's brownie tray and it was so yummy! So worth it!! It was even better the day after!! Ok. The pizza is great. So great it turned a Pizza Hut hater into a Pizza Hut lover!! With that being said I want to weigh in on this particular location. They have gotten a bad wrap. I have not had delivery with them so I do not know what that's like but the costumer service I have experienced here is plain average. I didn't not have any negative experience. One reviewer said she waited for 5 minutes? There is a bell to ring if there is no one in front. The place is clean and has one 2 seater bench inside. I'll be getting Pizza Hut again. And again and again. Enjoy!! read more

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Paid $40 for these extremely sad pizzas. Juan answered the phone when I called & had a real hard time understanding that this isn't how a pizza is supposed to look. Said the manager was too "busy" to talk to me, I said I'd hold until she could talk. Vanessa "the manager" was very abrasive & told me that's how pizza is... ummm no, it's not. Demanded a refund. There's plenty of pizza places locally & Pizza Hut has lost my business for good. DONT GO HERE! read more

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Pizza did not arrive until 2 hours after order was placed! Order was completely wrong from what we ordered. Pizza was cold! On hold for 2 hours to talk to someone in the store! Never ordering from here again and not Pizza hut at all! read more

I absolutely 100% recommend ordering from ANY OTHER LOCATION. Please take a gander and see why they are heavy on the 1 star reviews lol. This is probably the second/third time this place has failed at doing its literal job function. Put an online order at 9:40pm, estimated delivery was 45 mins, called at 11:05, had to listen to Pizza Huts dreadful ads for another 10 mins and still be hung up on. Have fun calling the location, you won't get through directly, unless transferred by a rep. Transferred & only to be answered with the most "slit-my-wrists" enthusiasm! Charming. , right ? "Well we only have one driver delivering" they say - okay, I can understand that (it doesn't hurt to be a littler nicer about it). I get it, staff is limited in many places, people are stressed out a bit. But you can't even regurgitate the scripted words of "I'm sorry sir/ma'am for the inconvenience, my apologies" for the life of you, just "ok well I told you the driver is out delivering?" and when telling him about the estimated delivery time that was given to me on my end, we just just go back & forth on it and then told "ok well then we didn't change on our end" okay, is that my problem or yours? lol. Can't come up with a solution, no extra offer, no apology, just this miserable, unapologetic tone. Way to run your store. Received the pizza finally, by 11:30pm - COLD & INCORRECT (lovely). Delivery driver was at least apologetic. Tried calling back, of course, no answer (as if I didn't already know that). By the way, Pizza Hut, it's always a beautiful experience jumping through hoops to get a hold of someone, and it's never the store we're able to call to talk to our location directly. Oh yeah, and thanks for always hanging up on your customers, always a treat. Anyways, special shout out to Eric at this location, for the most garbage customer service. The pizza was just as terrible as your attitude. If I could put 0 stars just for you, I would - because you deserve it, superstar. read more

Ordered for delivery 2hrs ago. Called to follow up but no answer. Been on hold for the past 30min. Not a good look Pizza Hut, not a good look. read more

Bad customer service. Manager Noel told me he couldn't do any thing for me after telling me i can't get my food delivered to my home cuz of after hours and the wait was gonna be an hour. Noel said he was the only manager there.. I wanted to cancel my order and receive my money back but he also couldnt do that for me after i told him i needed it so i could order from some place else. Very unsatisfying. And makes me very upset i have a family and dont wish to take them out. But now i have to go get the order bacause i cant get my money back. I really hope someone does something about this. But i will not be ordering or every going there again. read more

I always order from Pizza Hut but I recently had a very bad experience with my pizza and the customer service from the manager Ricky was very bad very unprofessional. I'm definitely taking my business to dominos!!! read more

Pizza Hut - How I received my pizza - Pizza Near Me - Colton, California

I ordered my pizza and pasta online at 10:18 pm and they estimated my delivery time to be 11pm. I called the store at 11:15 pm and they said they were on the way. I called again at 11:45pm and Janice stated she could not get a hold of the driver. Janice then stated she would call me back, but the store closed at midnight, she never called me! My pizza came, cold at 12:33am and the customer service was very rude and not helpful. If they would of called to update me that they were running late or lost, I would of understood. read more

This particular location had bad reviews but it was the closest to where I was staying. I tried them out and the first and second time, I just ordered wings and papas. It was standard. But the next time, I ordered pizzas as well and they were doughy and soggy. No color whatsoever from being cooked. Are most Pizza Huts this bad?! They're getting worse than Dominos and that's saying something. Ugh! read more

Disappointed with my experience here at this location. I placed my order on the app and drove over when it said it was almost ready. When I arrived I tap the "I'm here" feature on the app for my contactless order. It says to call the store which I call the number twice and stay on hold for over 10 minutes both times. After no response I decide I'll just have to go inside. I go inside and approach the counter and give me my name for my order that the app tells me is ready to be picked up. The girl at the front tells me that my order is not ready and it will be 20-25 minutes before my order will be ready. I ask why the app says it's ready and has been for at least 10 minutes to pickup and she says i don't know but we are behind and short staffed so that's all I can tell you. I decide to wait the 25 minutes and see numerous other patrons have the same experience. Final my name on the screen changes to "ready". I go to the counter and they say they cannot find my order and that they will have to remake it and it would be an additional 20-25 minutes. This is ridiculous and the people behind the counter just keep saying sorry we're short staffed what can we do? Now half the food is cold and the other half was messily thrown together. I would fix the app or call the people who placed the order online beforehand to let them know how delayed the orders will be or of course people are going to be upset. Definitely seems to be missing leadership here and I won't be bringing my business back. read more

Just order a pizza tonight..my confirmation email said to pick up at 10:42pm..I got there at 10:35pm (earlier) and the door was locked! There was no one at the register so of course no one heard me knock or gave a damn to come answer the door..I'm contacting the corporate office about this..I don't appreciate my time and gas being wasted! read more

Complete waste of money!! They delivered 30minutes late and the pizza was cold and ugly. The staff is completely rude, and can't speak English! They just don't care for the quality of food they stand by. Never again! read more

Pizza Hut - So ugly! It was delivered like this!! Little to no cheese! Urg! Waste of money.... - Pizza Near Me - Colton, California

Called this place to order delivery, after an hour I called back to check on the status of my order and they claim they had no order. This place is a mess. read more

A few months ago I ordered pizza from this location to be delivered and it took forever for the food to arrive. I guess they have a system that checks their delivery time because they sent me an email with two free pizzas. After that incident, I've ordered pizza and it's always on time. Last week I placed a large order with a special request. The order arrived fast and perfect! I am glad to see that they are improving. Thank you! read more

Just picked up my order. I seen staff there not wearing masks!! And while making the food they had no gloves on and masks!! Cmon. People!! I think one of them was the manager!! read more

I love Pizza Hut Pizza...but when I order wings on wing Wednesday which I love because they are a little cheaper...I don't expect to be charged for ranch or blue cheese. Really Loma Linda Pizza Hut?! You can't even give me 1 ranch when I order wings? Half the fun of wings...is their dipping sauces! Even their blue cheese sauce is all watered down tasting and there are no blue cheese chunks in it at all. Anyways...Their wings are good but on the salty side. Maybe it's the sauce or because I like them breaded, but they should lighten up on that salt a little. My favorite is their honey be wings. However, all of the sauces are pretty tasty. This pizza hut is definitely not my favorite one. read more

Pizza Hut - This is the proper way to eat a wing(for you meat wasters out there that should be eating a dry boneless chicken breast instead) - Pizza Near Me - Colton, California

My family and I were staying at the Motel 6 nearby on 8-1-15. We couldn't decide between this PH, Domino's (too expensive), or something else... I saw that this PH had lackluster reviews, but we decided to give it the benefit of the doubt. I didn't want to waste money on a delivery fee. So, we ordered online and I drove over. I should have heeded the negative reviews here, and just gone to a drive-through place!! The customer service is very lax and extremely underwhelming at best. Honestly, they are pretty rude, and very disappointing. The pizza is way, way greasier than I've ever had at a Pizza Hut. The quepapas were almost cold, and not worth the money at all. The pizza wasn't very good at all. The toppings weren't what my family expected, especially not from Pizza Hut. We ordered a brownie plate for dessert, but due to them messing up one of our pizzas and having to remake it, the girl at the front desk kept it in the warmer. When the new pizza was brought out, I didn't realize until I got the pizza back to our room that she hadn't given me the brownie! I had to drive out to Corona to pick up my brother from work. I called them and said I would be back in time to pick it or a fresh one up, and they were like "uhh ok". When I was back near this PH and called when I was around the corner, it routed me to a driver or something. I said I was almost there to pick up my brownie, and he told me "um, well, nobody's there now, so..." and said I'd have to talk to a manager the next day. I brought my receipt in the next day around noon, and spoke to an employee that seemed confused at what I was saying. She didn't seem to believe me since nobody from the night before had left a note about what happened. I asked for a manager and she told me the manager was too busy. I wanted a refund but "all they could do" was either give me a credit for the brownie plate or make me a fresh one. Since we don't plan to be back in the area anytime soon, I opted for the latter. PH Corporate was notified of all of this. We will NEVER return to this Pizza Hut location. read more

I still order pizza and wings from this location everything is made to perfection!!! I never gotten sick nor my son we enjoy everything that comes from this Pizza Hut! read more

Just picked up two medium cheese pizzas. One pan crust which was ok. The other a cheese thin crust which was way over cooked and was like a piece of cardboard. Will not be going back. read more

Pizza Hut - Pizza Near Me - Colton, California

Food was great (ultimate cheesy crust pizza - Classic Pizza Hut taste), delivery was fast (they promised 40-50 minutes but arrived in 30 minutes, we were staying at the Double Tree about 5 miles away), dude on the phone and delivery guy were polite and friendly enough. Hit the spot and can't complain! read more