They used to be really good, but they've gone downhill in the last year or so. (I know at least one…read moremanager left, which may not help.) Out of the last four visits, only one order hasn't had a mistake--and that's because the district manager spelled out every little detail they were supposed to hit. (More on that in a second.) I often order a double stack with cheese, a small fry and a medium soda, as that's enough for lunch. As I'm not a huge fan of plain fries anymore, I generally get honey mustard to dip them into. Apparently this causes the crew at this store to think that means we (my roomie and I) want nuggets, because I've been given the 4/$4 a few times and the Biggie Bag last time. Frustrated, we called the district manager, who gave us a courtesy coupon for the most recent erroneous meal which spelled out what we were supposed to get. That one was actually correct. Today's sandwich (son of baconator) had bacon so dark, it was like walnut or mahogany (their oft-touted "applewood-smoked bacon" is generally a nice burgundy-like color the shade of cedar) and NO DRESSINGS! (Meat, cheese, bacon, bun and the lettuce I requested. The sandwich is supposed to come with ketchup and mayo.) "Did you accidentally say 'only lettuce' or 'plain'?" I asked roomie, trying to figure out if it was somehow an error on our end. Nope. They really are that bad. Roomie can't figure out why I like going to Grand Ledge so much--this is one of the reasons.

The biggest factor of this review is my mobile order taking 20 minutes, WITH having to say…read moresomething to make it ONLY 20. I understanding having to prioritize some orders as I work in the food service as well, but 20 minutes is insane. If I took 20 minutes for someone's mobile order, I would have done something to try and make their experience slightly better (free food, refund, etc). This was not offered to me. The tip of the iceberg was my fries having no salt whatsoever.

All the sandwiches and pastries are amazing and good healthy portions. All the bread is baked…read morefresh in the store. The service is very quick. The store looks very nice inside and has a full service deli.

A long narrow building with a Deli counter on one side and a bakery counter on the other…read more I was there for the bakery and there were a lot of options. I ordered a Fruit Tart ($6) , an Oreo Creme Brownie ($5), and a Chocolate Chunk Cookie ($2). The Fruit Tart was my least favorite of the items I got it was ok I'd have preferred an Egg Tart, but that wasn't an option. The brownie was excellent. Very decedent and was great with some Ice Cream at home. The Cookie was an excellent cookie and a good choice. All of the items were a little pricey, but not extraordinarily so. The service was good, friendly and efficient. Overall a solid 4 star review for the bakery. Would I return? If I was in the area then Absolutely. Considering I found Charlotte to be a very charming and beautiful town, I'm sure I will be back.

The Australian shepherd puppy ahead of me…read morein the stalled drive thru line could not believe what was happening. The collie two cars back had just noticed them and struck up a conversation. "Hey!" The collie yelled. "I'm at McDonald's too!" The shepherd didn't reply, just stared, dumbstruck at their fun new friend. The collie tried again: "Hey! Hey! I'm in a car, too! Does it get any better than this?!" Six cars back, two huskies entered the chat transforming fast food gridlock into utter pandemonium. The huskies raced from one Side of the car to the other, colliding as they jumped from front to back, crushing their owner and howling out the windows as the car rocked violently "Hey! Hey! We're here too! Look! Back here! Look! Look! Can you hear us!? We're here too! Isn't this great‽" And the barking and the howling and the little shepherd still speechless and shook had every human in this breakfast traffic jam smiling, laughing hanging out our windows craning to better see these dogs having the best doggone time. And a dozen people alone in their metal cocoons, joined a jubilant symphony of love and freedom, conducted by four furry joy machines absolutely stoked to be out on a McMuffin run. And for five minutes we paused our poison pen debates, forgot we'd been told to hate the aliens within our gates and we all just smiled and laughed and joined the happy dog party. Five stars.

Staff is super friendly, and food is always hot and correct!! The line also usually moves pretty…read morefast even when they're super busy.

There's a reason Culver's is my go-to fast food stop while on a road trip, especially in Michigan…read more It's a consistent and repeatable experience with delicious butter burgers, creamy custard, and great customer service. The Charlotte location met those expectations! Quick on/off from I-69.

Went in this evening at 6:00 pm and were told by other customers that the wait for food was about…read more15 minutes and they had been waiting for a long time. They weren't happy and other customers were standing around waiting to be helped. Staffing seemed short this evening. We went elsewhere. We generally have a good experience here.

Pretty damn good people. A monster of a sandwich that only costs $14…read more.. This animal weighs in at a ready 2.5 lbs... (I weighed the S.O.B). Delicious as hell. The business name may very well be a knock off, but if they deliver the goods, who cares??? TWO AND A HALF POUNDS FOR $14 PEOPLE!!! Sorry but you can't get that at "the other Jersey place"... The only reason this place didn't get 5 stars? They don't offer bacon or Swiss. My two faves when it comes to cold cuts. This place RULES people!!! I'll come again and so should you!!!

Very skimpy with the meat. Very pricey. Subway is much…read morebetter. Not going back. I don't I don't know what else to say. It's not letting me post. I keep trying, but it just doesn't post.

The installation of kiosks solved the "management ignoring me" problem. The only problem is that I…read morecouldn't hear whoever was calling out orders at the counter (if they bothered to call them out at all)...guessing the radio was too loud? (If I can hear [whatever satellite country station] better than whoever's calling out orders, there's still an issue!)

When you order a #2, which is 3x Taco supreme and a drink, and they ask you if you want it supreme,…read morethat's annoying. But when you order a #2 and they don't ask, and you think maybe I've complained enough and they have gotten their heads out of their asses, but they sell you the non-supreme version of the meal and you don't find out about it until you get home. WHAT THE FUCK? These fucking idiots had better stay in jobs that are meaningless for the rest of their fucking lives or we are seriously fucked as a nation.

The apple pies are to die for! Love the deals the 4 for 3 dollar deal! Such great food.read more

The outdoor menu light is broken, had to get out of my vehicle and shine a light just to order, the…read moretrees scratched the top of my truck as your about to drive to the window, and our burgers were cold and no straw for our drinks! Service was ok all around owners need to do better for employees and customers!!!!!!!

Went in this evening at 6:00 pm to order 2 French Dips. We were told they were out of Au ju. The…read moremanger said they could make some later. That obviously was an unacceptable response so we left. Not one ounce of customer service from this place.

I usually am happy with the food I order from this Arbys in Charlotte,Michigan. But today it was…read morethe worse tasting potato cakes I've ever gotten from here. I went thru the drive thru. Received my order and when I looked at the potato cakes they were so overly cooked with very hard crusty like outer and dark burned taste. Normally the potato cakes are very tasty and cooked just right. I also order an ice tea. There were maybe 5-6 tiny pieces of ice in the cup. I noticed the ice tea was very cloudy, and just had this nasty old taste to it. As well as not being even the slight bit cold. Again I usually get the ice tea and it usually is good. I ordered a complete arby classic meal deal and it cost me $9.95. The sandwich was the only thing I could eat, as I couldn't stand to eat the very hard burnt tasting potato cakes, nor drink the ice tea. So those two items were tossed out. Leaving me with a $9.95 arby classic sandwich only. Cooks here at this Arby's need to focus better on timing of their fries and potato cakes cooking so to not burn them. Plus seeing the oil isn't very dirty their using to cook them in. I'll go back once more and if it hasn't improved I will stop eating at this Arby's.

This is such a wonderful little place! It gives off adorable small town diner vibes that you don't…read morereally get anymore. The staff are feisty and friendly and always smiling and laughing- the food is awesome. We love the carrot cake (all of the pies and cakes are phenomenal) and I personally can't get enough of the chicken and dumplings. The fried fish is GREAT and I literally would drive a half hour just for a side of their fries. HIGHLY recommend-love this place so much. Definitely an asset to the Charlotte area. Please keep your small diners and restaraunts Michigan...they're few and far between nowadays.

Food is very good. The staff is friendly and attentive. A nice hometown feeling. They take…read morereservations, which is a plus.

Over the last couple days we have been inundated with BOGO Blizzard ads when purchased on the app…read moreonly to find that our Charlotte store doesn't participate. We really enjoy our Blizzards on occasion and hope that local ownership considers participating in future app advertising campaigns.

It's a crime to have such a great place to get goodies so close to my house. My two year old loves…read moreit!! The girls that serve us are so nice!