Placed an order at 7:10 PM for a 7:45 pickup. It wasn't ready at 7:45, 7:50, or even 8:00. 8:15 with a cranky kid in the parking lot was when the pizzas were finally ready. Apparently they made one incorrectly and it took 30 minutes to fix. I got an extra pizza out of it but... Some old dude was bragging to the customer before me how he can take care of anything if things go wrong and no other cashier has those abilities. He also conveniently ducked out before my food was ready. He also couldn't keep track of anyone's order. I would never recommend this location and won't ever come back again. read more

We were craving some pizza hut breadsticks and placed an order online. We ordered ahead by selecting a time slot and arrived at that time but it wasn't ready. No big deal, I don't mind waiting a few minutes for fresh food! Unfortunately it was at least 15 minutes that we waited. No apologies or way to make it right. Oh well. When we get home, open the breadsticks only to find they barely have seasoning on them. Ugh. Pizza was fine but I think I might avoid ordering from here in the future. read more

Pizza Hut - Mushroom Pizza - Pizza Near Me - Altoona, Iowa

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I should have looked at the reviews before I ordered from here.... Pizza showed up as if they threw it in the back seat. Paid for red peppers, didn't show up. Driver had to drive all the way back to go get it. You'd think they would have it on them.... Nope. Called them with zero help. Do not buy here !!! read more

I enjoy getting pizza take out here. I've never had a bad order or bad experience in the 5 plus years I've came here. They are always kind and always have my order ready. I have done delivery but even that's fine here. No issues and they do coupons. read more

I think this carry out Pizza Hut has improved. The lady on the phone was nice and the pizza was done fairly quick. I went on a Sunday. I think maybe they had their best crew. Food was all good. read more

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Wait times were terrible. I waited almost 20 minutes for 3 pizzas and the staff gave off monotone responses about the entire situation.

They've changed everything. Monday night I ordered for delivery. It arrived super fast. 10 minutes after I placed my order, it left the store. That's a little too fast for the food to be cooked properly. My pizza was doughy. The bread sticks were too light, they seemed cooked through, but little flavor from not being cooked long enough. I will say, the boneless wings were super tasty. Had to give them a good shake in the sauce since they were sparsely coated. Then, the next morning I was cramping, sweating and had other issues. I know this feeling, I've had it before. At first I thought it was just because I haven't been eating fatty salty greasy food lately. Then I received a coupon and gave it to my sister. She ordered last night. She is currently, as I'm leaving this review, heading to Urgent Care with the exact same symptoms. STAY AWAY FROM THIS LOCATION. Something is wrong and yes, it's being reported to the IDPH. I can deal with not so tasty food and be unhappy, but not getting sick from food. read more

This place is terrible, they make your pizza fast and you realize how once you look at it. Greasy, thin, uneven, and simply disgusting. Haven't had Pizza Hut in over 3 years and now I remember why. Disappointing. read more

Pizza Hut - two slices of pizza on a pizza box - Pizza Near Me - Altoona, Iowa

ordered a breakfast pizza , it was soggy & they put hardly any sausage or egg on it it was all just cheese. spent 18 dollars on a soggy cheese pizza. annoyed. read more

Every time I order from this location, I order extra sauce on my pizza. I've never got extra sauce on my pizza, and if they consider the amount of sauce they put on the pizza as extra, I'd hate to see what the regular amount would be. I'll never order from this location again. read more

Horrible. A coworker and I brought some clients here. They are disabled individuals. I noticed we were treated differently from jump. The woman who was in before us got smiles and at least decent service. We were rushed and pushed out. The manager took and gave us our orders. He didn't show us our food. There was a sign stating if we weren't shown, it was free. I pointed it out. Dude got mad attitude and offered a credit instead of what was posted. He was also rude about demanding any number to put it under. We left, unfortunately without checking our food, and when we go to eat it was wrong. My wings were dry AF and the toppings on my clients pizza was wrong. I called to get my money back and was told I needed to bring the food. I can't. I'm at work. I don't have the time to fix the mess up y'all made. She got nasty at this. I eventually got her to refund my money and then started working on my clients order. She demanded I bring in the pizza and told her I cannot for the same reason I can't bring mine back. She responds that I want money back for a pizza I ate. No, I want my money back for a pizza I threw away because it was wrong. She got nastier and when I asked to speak to a manager she told me no. I repeated myself and she told me there wasn't one. I told her that's fine if there isn't one in the store. Get them on the phone, then. She hung up. I called back, got the manager to find that the manager is the first employee I encountered! How unsurprising that his employees would act in such a way. I am obviously upset at this point and trying to explain why I am and after maybe 30 seconds this dude tells me I need to be quiet so he can speak. He ended up pulling up the order and offering to refund the entirety of the order, which isn't what I asked for. Imagine how the tone in his voice changed when I told him I only wanted the pizza that was wrong refunded, not his pop. From start to finish we were treated as though they didn't want us there. Y'all have your wish! I won't ever be returning. read more

Placed an on line order this evening. The tracker for delivery indicated an hour for delivery. Perfect no problem. I received a text about a half hour later that my pizza was out for delivery, thought great it will be less than an hour. I waited another thirty minutes and finally called. I was told there was a glitch and my pizza was waiting for delivery person so it would be another thirty minutes or so. I asked directly so my pizza has been sitting under a warmer for thirty minutes? She said no it's just now ready, and will be delivered soon. Sadly the pizza was cold, the wings were cold. Just my two cents--be honest with your customers, I would have been happy to wait for another pizza. Thirty dollars and a frozen pizza in my oven would have tasted better. read more

Absolutely horrible service! I ordered food about two weeks ago and they didn't show up for over 2 hours, food cold and pizza soggy. I called and complained and they said they would give us store credit but now that I tried to use it "they have no record of giving us credit." I will never order from them again. read more

My family ordered a pizza last night for a 40 minute pickup order. Simple 2 topping. It came without cheese... CHEESE! The manager offered a $25 dollar credit for next time at first. Not a refund for something that wasn't even a pizza... When I asked for a replacement pizza. I was told I would have to wait at least an additional 40 minutes because I had to wait in line again. They can't expedite a replacement pizza for their mistake. I kid you not. read more

Two hours of my life I'll never get back for an estimated 45 minute delivery. Don't waste your time too.

They are consistently 30+ minutes late with their deliveries. If you call to check on your order they deny, argue, blame their website, lie about the status of your order, etc. I don't expect gourmet pizza here but I do expect on-time delivery and at least mediocre service. Their service is abysmal. If they can't facilitate taking online orders and delivering as promised they should stop taking online orders. With the multiple pizza delivery options out here now that are all similarly priced and of similar quality, customer service is what sets a place apart from its competition. This is the third time I've ordered and had delivery timing issues called and been given a run around. I should have checked Google reviews which specifically call out customer service issues for quite some time. Will be taking my business elsewhere. read more

Messed up my food then tried say I ordered it wrong even tho I order my food the same way every time also they changed the way they do there sauce to save money and it has really hurt there product won't be back read more

Called this store 5 times repeatedly to order a pizza and nobody answered. When you call a store and they don't answer, you're automatically transferred to corporate who takes your order and then pushes it through to the store. Because I live in a newly developed area, corporate couldn't find my address and I couldn't order online either. Corporate told me I needed to talk to the store directly, since they would be more likely to know the area to deliver. They also told me this store was not busy, so they simply did not want to answer their phone. Highly irritated as I have worked all day and am too tired and hungry to cook right now. Thanks for nothing altoona Pizza Hut. Do your job. read more

I tried to order pizza with 15-20 mins left before they close and they told me they "didn't have time to make it" before they closed. Never heard anyone say that ever. A friend also called and they told them the same thing. Who turns down money????? Never going there again. read more

Been here 6 or 7 times. Our order was right twice (2 for 7?) We didn't pay for our order twice because they messed up so badly. Tonight we gave them another shot. I didn't realize until we got home how badly our order was messed up. I'm not going to drive back (again) to get a refund. I will gladly pay for Caseys or Dominos knowing that it will be right. Don't waste your time or money going here. 0 stars wasn't an option! read more

Very disappointed. Pizza cold vegie, no vegies but some red paste and olives onion and mushrooms. Salad brown. Never never again. 28 bucks. No thank you. I wouldn't even give them 1 star. You SUCK read more