I don't normally make complaints of any kind and this is the first time I have ever written one online. I live by Spivey's Corner, which is a good 20+ miles from Erwin. My mother, who is ill, had her sisters and her oldest sister's husband over. They asked me to go to Pizza House to get a couple of pizzas ( I have been there a few times before and took them pizza). When I got back, they opened up the boxes and put slices on their plates. Immediately, my mother's sister, who is 74, noted there was a worm on her slice and she couldn't eat it. We looked at the other slices and found another. I took pictures and even took a video so you could see the worm moving. They told me to call Pizza House and tell them. I had no intentions of asking for my money back, I just wanted to let them know that they had an issue. There was 3 people working there, the owner, a woman who was the server, and a guy working in the back. When I called, the woman answered she told me she had cooked it herself and that I was lying. I told her obviously crawling worms would not survive the baking process, and asked her if she checked the boxes they put the pizza in. She again said I was lying and started cursing, and told me I was trying to get free pizza (we hadn't eaten the pizza and I had not asked for money). She also changed her story and said both her and the owner had made the pizza together. She started yelling at me and told me to bring the pizza back, with the worms. I told her I was not driving all the way back there tonight, but I took pictures and video of the worms (so you could see it was crawling). I asked her if the owner was still there and she said he was standing right next to her, but when I asked to speak to him, she replied that I couldn't because he was busy. My aunt, who is 75 years old, drove all the way over there to deliver the entire uneaten pizza with the worms they put in a jar. I got a call from her and she had went to the sheriff's department to have a deputy escort her into the restaurant. She showed the owner the jar with the worm in it, and he said there was no worm in the jar (there was). She asked if the woman working in there was the one who was so rude to me on the phone and he said she went home (that was a lie as well, she was still working). A couple that was eating in there overheard the conversation and got up and left. He refunded her for one of the pizzas but denied any wrong doing, even the way the girl who was so disrespectful over the phone. At the very least, common sense should have told him that nobody would drive a total of 80 miles back and forth to return a totally uneaten pizza. What is there to gain in that? In other words, why would we have lied about it if we hadn't eaten it, hadn't asked for money, and drove that far??
This establishment takes advantage of the fact they have no competition by overcharging for their menu items. $16 dollars for a large pizza I can get for half the price in other places is ridiculous for a run down place like this. I obviously will never go near this place again, and we will go to the county health department tomorrow to file a complaint. read more