I usually love the pizza from here but tonight was a different night.
I ordered an 18" pie that should have been 1/2 pepperoni and sausage on the left side ONLY with extra cheese on the WHOLE pie via Menufy. Menufy stated I would receive my order by 838pm EST. At 850pm, when I still had not received my order, I called as anyone who had $31 out in the universe would.
Upon making the call, I had the pleasure of speaking to the delivery person JJ, who told me he had delivered my pizza to a building where I don't live and left it in the laundry room. When I asked for specifics and why he had not called me, he shared that he called three times and even used due diligence by using the emergency button to contact Campus Safety on the college campus where I live. When I asked what number he called, he shared that he had in fact dialed the last number of my cell # incorrectly- instead of dialing 7, he had dialed 4- which would explain why I never received any of the calls. The good sir JJ was apologetic and admitted it was his error. All fine. I then calmly requested to speak to the manager as anyone else would in this case.
Things took a sharp turn when Penny, the manager, answered the phone.
Penny came on the phone with a raised voice and firmly stated, "He kept calling you! So you can come here and pick it up bc I told him that after 20 mins of trying to contact you that he should come back to the store." (Mind you, I still had not shared that JJ admitted to calling the wrong number and that he left the pizza in a random place.) When I attempted to share that much and that I wanted a refund, Penny abruptly cut me off, raised her voice another octave and said, "You will not be getting a refund when he delivered it!" Feeling myself rise to Penny's level, I did the better thing and hung up, especially since she was clearly not in a state of mind where active listening was a priority.
I then went on the hunt for my pizza.
Here's where it got fun.
Upon calling Campus Safety to inquire if JJ had in fact spoken to someone after pushing the emergency button, the dispatcher said yes he had called but that when they were about to call the number he provided, they saw on the cameras that he had gained access into a residence hall (the wrong one) by someone who opened the door at the same time. This prompted the safety dispatcher to believe JJ had met who he needed to meet, thus they never actually called me. When JJ recognized the person who opened the door wasn't waiting for a pizza delivery, he took the opportunity of utilizing the open door and walked in the building to the laundry room where he left the pizza on top a machine.
Upon my entering the laundry room and opening the box - guess what? To add insult to injury, THE ORDER WAS WRONG!!! The WHOLE pie had sausage and pepperoni on it, much to the dismay of my partner.
Still don't think I deserve that refund Penny? read more