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    Pixxe Nails & Spa

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    1 year ago

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    Royal Touch Nails & Spa - Latest Lexor pedicure chairs

    Royal Touch Nails & Spa

    4.5(159 reviews)
    1.6 mi
    $$

    Great salon and very attentive staff! They went above and beyond in helping me and my cuticles!read more

    Hi, I'm a single mom who booked an appointment here to relax. Even though money is tight, I've…read morealways loved Nina's work, so when I can afford it, I come in. I've even left a positive review here before because of how much I loved her work and the service. I booked a manicure and pedicure with Nina, but somewhere there was a miscommunication about my appointment. When I arrived, she seemed surprised that I also wanted a pedicure. She told me to sit and said she would send someone else to help me, then continued working on another client. I sat there for about 20 minutes, maybe longer. It's really hard for me to get alone time, so I was still trying to stay positive and feel grateful I was even there. Eventually, someone started my pedicure, but I had to let him know I needed to leave to pick up my daughter from daycare. I even offered to come back the next day, which was really disappointing, but I understand mistakes happen and sometimes things take longer than expected. I asked to speak with a manager about possibly getting a discount due to the inconvenience. I explained the situation, but the woman I spoke to said she couldn't help because the manager was sick. I've never seen this assistant manager before, but she handled the situation completely incorrectly. Things then started to escalate. The man helping me came up, and she began speaking aggressively to him about my toes not being done. I stepped in to say it wasn't his fault--it was a scheduling issue, and I wasn't upset, I just felt a discount was fair since I'd have to come back. At that point, Nina came over, and suddenly there were multiple upset employees in front of me. I have anxiety from past experiences, and the situation made me feel extremely overwhelmed. I even started to tear up, which was honestly embarrassing. When they came back, the man doing my toes asked why I didn't say anything sooner or that I needed to leave. I explained that I didn't want to rush anyone and understood that sometimes services take longer than expected, which is why I was okay with coming back. The assistant manager then raised her voice at me, waving her hands and saying she had told Nina about my pedicure. I told her I didn't understand why she was raising her tone with me, and she said it was because I kept bringing it up. I explained I was only answering her coworker's question and trying to make sure he understood it wasn't his fault. I am a very patient person, and I paid for nails I didn't even like. I was there for about three hours and still left with one foot undone due to their scheduling mistake. I wasn't asking for anything unreasonable--just to pay for my manicure and receive a small discount on my pedicure since I had to go out of my way to come back. It got to the point where I was crying and even raised my voice back, which is completely out of character for me. I eventually told her we didn't need to continue the conversation because she kept arguing with me. I have never left a nail salon in full panic attack mode before--this was honestly shocking. Another woman even left while I was there because they messed up her daughter's appointment, and she was very upset as well. I will say Nina did a good job on my nails, and the man helping me was kind, so I still tipped them both. But overall, this experience felt very unprofessional. This is my first time ever leaving a negative review, but I would not recommend this salon.

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    Royal Touch Nails & Spa
    Royal Touch Nails & Spa - Nail Design, Gel Color.

    Nail Design, Gel Color.

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    Acrylic Fill

    Pixxe Nails & Spa - othersalons - Updated May 2026

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