Service was not great. All we needed was a key to be made and the guy who was sitting at his chair…read moreseemingly doing nothing said "I'll be there in a minute". So after fifteen minutes of waiting, we decided to leave.

In my opinion, John is a true asset to Ace Hardware and is deserving of recognition. I strongly…read morebelieve he has earned consideration for a raise and would be an excellent candidate for a management position. His leadership qualities, honorable character, and commitment to excellence align perfectly with Ace Hardware's values. He helped me with my scooter and was very helpful and in my opinion should be the president of ace hardware in Pittsburgh ca

I love coming here. It's nice to have a Neighborhood hardware store and they're always very helpfulread more

Located in my new neighborhood. I was looking for plants that attract butterflies. They had a huge…read moreselection but I wasn't feeling them. Nonetheless I will return when I need more things. Staff was ready to assist and very friendly.

I came to OSH as it was a rainy News Years Day 2023 and in Concord Ca. I totally forgot all of our…read morerainy weather equipment hours away and since we were going to be in and out side of the rain I needed a rain poncho along with an umbrella. I got two rain ponchos one for me and one for the dude. Since he was injured I wanted to make sure it would be a really good one as I don't want him to slip and fall. Anywho, I arrived around the start of the morning when they opened and there was a decent amount of people inside. The workers were nice , very young and appeared to be goofing off mostly to the music that was playing...I don't blame them xD the music was I interesting couldn't help but to smile. Happy to see employees enjoying the job! It's refreshing. I did need assistance finding a few items as I am doing a patio remodeling job and got a few items for that as well. The garden center is LIFE it was pouring raining so I didn't have the time to check it out in-depth but I wanted to but next time. The store was clean, organized and had everything I needed. Overall, I would return ! Wish we had one in my hometown ! The rain coats did it's job and I currently still use it on rainy days when I'm at work! You never know what you may here definitely some hidden treasures :D

I get so lost on hone repairs but their staff explained everything so well that even I replaced my…read morefaucet

Upon entering I was greeted at the front door by a very helpful store associate. They filled my RV…read morepropane, provided miscellaneous other needs including RV tank solution. After filling the propane tank they even put it in the back of my truck. All will a smile along with good humor and reasonable prices. Looking around the store there is not much they don't have. Way better than any Home Depot.

Super helpful and professional! I had an issue with my car visor & instead of trying to get me to…read morebuy a part I didn't need, I bought a screw & a staff member helped me to fix it! I've been going here for years & they always seem to be cheerful & glad to help.

I needed book a rug doctor to do some carpet cleaning. Unfortunately the location in Brentwood does…read morenot carry them for tool rentals. The nearest location is in Pittsburgh. Too bad you cannot reserve it online, but they did listed how many are available in the store. Shoutout to Duke for helping me book the rug doctor. Even though there were instructions by scanning the bar code on the device, he took the time by demonstrating how to use it and what soap I needed. The rug doctor did an amazing job and easy to use. It is now my go to for carpet cleaning.

i came for a specific door knob i needed, and they had it available there. staff was nice and swift…read moreto find my product. this location is large, and has a floral area too

This company/ manufacturer deserves 0/5 for its lack of customer service…read more WARNING‼‼ Do not make any purchases at this location/company I am beyond frustrated with both GE and Lowe's and feel absolutely disrespected as a customer. I purchased a GE appliance from Lowe's with the expectation of quality, reliability, and support. Instead, I received a defective product and have been caught in a nightmare cycle of poor customer service, long delays, and finger-pointing between the two companies. Lowe's, you were quick to take my money but have done nothing to stand behind the product you sold me. Your "customer support" has been nothing short of dismissive and useless. Every time I've reached out for help, I've been bounced around, left on hold, or told to "contact the manufacturer." GE, your product FAILED. And your response? A technician visit with weeks of delay and zero urgency to fix what should never have been broken in the first place. No accountability, no compassion, and no resolution. The lack of responsibility from both sides is shameful. I am now stuck with a faulty appliance, hours of wasted time, and zero resolution in sight. This is not how customers deserve to be treated -- especially when we trust you with our homes and hard-earned money. If you're considering buying from Lowe's or GE -- DON'T. If you value your time, money, and sanity -- look elsewhere. Been over a month and still no working dishwasher!

SERVICE: 0/5 Selection: 0/5…read moreValue: n/a waited 15mins just for someone to acknowledge my sister and I are alive waiting to make a key copy. waited... waited... WAAAAAAAITED... after 15minutes and the Front Desk being very rude over the phone... someone... I don't know...who she is... came down out of nowhere to help make the key copy but she seemed like she was dying- like she didn't wanna make the copy. Honestly if she didn't feel like working today, or any day for that matter, she could call out sick. even the young man at the self-checkout area was nicer than all the other employees we spoke to - all together. not a good experience but appreciate the self checkout area seeing as the customer service there is almost nonexistent. Go to Lone Tree location instead.

Harbor Freight has been around for years. They have expanded from the Bay Area (where I first…read moreshopped the chain) all the way to Brentwood. The Pittsburg location (in a busy shopping center) was where I shopped for simple, inexpensive tools and tarps. Now, I have closer option in Brentwood which works for me. I only mark them down to 3-star as so much comes from China and is often out of stock. I also don't like fact you have to have their rewards program to get the sale price like a grocery store.

The service was awful the clerk at closing was extremely rude I can't believe audacity of her…read moretreating customers very unprofessional I felt like she just wanted to go home so she tried booting or kicking customers out but there's a polite way of doing it and she was far and I mean far from polite she don't belong there as a clerk she belongs in the back doing inventory or somewhere that doesn't have to interact with customers!!! Ooh the associate guy was very polite but her ooh lord she was something else!!!!

I was told they had the best lumber in this area especially compared to the big box stores. I don't…read moreknow if this is true or not as the pieces of wood seemed the same to me honestly. But I am definitely not an expert on wood pieces lol! However, the staff was wonderful and really helpful! It is good they know what they are doing when it comes to measurements and advice what to do with any problems. Victor was friendly and wonderful in our initial asking to pre-order. Then John was absolutely a mathematical genius ( since it was obvious that this wasn't my best subject lol!) as he helped us figure out what we needed to order based on our measurements and checking that we had everything down. He was great and friendly and the BEST! He must have worked in the industry as a builder or contractor bc he knows what is needed in a project, answered my multitude of questions! Big B really has an asset in him working there. Unlike the big box stores, often you have to try to locate someone to help you and often you get that is not my department! So you are in good hands at Big B. And I notice many well known contractors and fencing companies buying from here. This is an ACE store and also makes keys. The only con in this store is it feels dusty and dirty. My skin just breaks into a rash bc I feel the dust and the shopping carts are filthy with layers of dust. Maybe bc they are a lumber yard and cut the wood there so it goes everywhere. They could wash the cart more often. Most people there are construction type of guys, and I didn't see any female customers come to think of it?! So men probably don't care bc they work with this on a daily basis. So the staff and lumber get 5 stars. Tip #1 you can get some cut pieces of leftover wood for free in the back. Tip #2- you bring your measurements and pictures of what you want or your project and they figure out how many you need. If I relied on my own math, we would have been in trouble! So John will help you figure out how much you need as I am sure the others working the desk can do the same thing so rely on them. Tip #3 - they are good about returns. And delivery was free for me which made it so much easier. Thank you, Big B! So 5 stars for service and lumber. One star deducted for dusty/dirty feeling of floor, shopping carts and merchandise.

What a joke this company is!!!! Called spoke to the lady she said she had all the wood I needed in…read morehand called back to pay and they somehow didn't have it anymore!! They're saying 2-3 weeks now no wonder they have 3 stars save your time go somewhere else!

I really enjoy shopping at this store - all the associates are friendly, helpful and freely offer…read moreadvice. The layout is organized and it's easy to find what you're looking for, but if you can't find something it seems an associate is always nearby to help. The cashiers are quick and efficient, and a new one shows up quickly when the line gets long so there's never a long wait. You can also order ahead and do "curbside" pickup. There is a separate building dedicated to grilling supplies and accessories. They have a large and wide selection of pellets, briquettes, wood chips and a mind-bending wall of seasonings. There is a good garden section in back with a modest selection of quality plants that you can trust.

The store is a neighborhood treasure. First, the staff is amazing. They are knowledgeable, friendly…read moreand always willing help with any questions.

Needed a live plant for a birthday gift last night. Was headed to another large hardware store but…read moretook a wrong turn:( I then realized there's Ace, the neighborhood place! After a stressful commute home I wondered in to a relaxing setting as soon as I walked in. I went to the garden area, they had exactly what I needed, & more! It was the perfect stop, along the way home, full of plants, garden decor and even a birthday card, at the perfect price! Jim at the register was unbelievably helpful and funny, he was great to interact with. I am happy I was able to visit local businesses and get what I needed and more!

Omgosh the service here is great! As soon as I walked in the door I was greeted and asked if I…read moreneeded assistance and the gentleman was fully aware of his store, where everything was located (not familiar with the Oakley Ace) .