Always a friendly Staff. They will point you to the right isle or take you there. Lil pricier and…read morehas a limited selection then Home D or Lowe's but at least you can find someone to help you. This is Alway my Go to Store when I need something Fast... Highly Recommend!!!!

Horrible service! First of all, the guy at the key counter said he couldn't make a key on a pre…read morebought key. Then, he decided to do it but charged more $ than normal. Then, he cut it completely incorrectly - it does not fit my door at all! This is the WORST Ace ever: horrible customer service. I will be asking for a refund on this cut. I paid good $ for that key from an artist and now it's useless.

I love coming here. It's nice to have a Neighborhood hardware store and they're always very helpfulread more

Located in my new neighborhood. I was looking for plants that attract butterflies. They had a huge…read moreselection but I wasn't feeling them. Nonetheless I will return when I need more things. Staff was ready to assist and very friendly.

Stopped by here to put up dirt and ended up being a plethora of flowers and cactus. They had a…read moreplethora of options and were ready to go home with me. No one asked me for help, but I didn't need any or want any. I wish the outside register was open because it was closer to my car, but oh well. Got to get some more steps in. Was pleasantly surprised at the electronic receipt that was emailed to me instantly because I signed up with their rewards program. I started planting a few things today and hope to finish the rest later this week. Yay!

I purchased an outdoor fountain on June 4, 2026. The employee in the garden department was very…read morehelpful during the purchase process; however, the experience quickly deteriorated once we reached the register. The checkout employees took an unusually long time to process our order and provided inaccurate information. We were told that the fountain would be delivered and assembled, and we specifically emphasized that we needed it as soon as possible because we had an event scheduled for Saturday. We were also told that someone would call us with a delivery date. By Sunday, we still had not heard anything, so I called to check on the status of the order. I was placed on hold and never transferred. When I called again on Monday, I was told that a forklift had broken down and deliveries could not be made. I also learned that the notes on my order incorrectly stated that I wanted the fountain delivered by Saturday, when in reality I had clearly explained that I needed it delivered before Saturday. From that point on, I had to follow up daily through Wednesday just to get updates on my delivery. When the fountain was finally dropped off, I discovered that it would not be assembled as originally promised. To make matters worse, despite the delay, the display fountain had not even been cleaned before delivery. I understand that it was the last one available, but I would have expected it to be cleaned and presented in acceptable condition. Instead, I paid full price for a fountain that looks like something purchased secondhand on Facebook Marketplace--and honestly, I've seen items there in much better condition. Overall, the lack of communication, inaccurate information, repeated follow-up required on my part, and poor condition of the product made this a very disappointing experience.

We met with Doug and Anthony and they relentlessly fixed my friend Chris's remote by putting it…read moreback together! We LOVE ACE! Thank you Doug and Anthony! You are STARS!

Upon entering I was greeted at the front door by a very helpful store associate. They filled my RV…read morepropane, provided miscellaneous other needs including RV tank solution. After filling the propane tank they even put it in the back of my truck. All will a smile along with good humor and reasonable prices. Looking around the store there is not much they don't have. Way better than any Home Depot.

I needed book a rug doctor to do some carpet cleaning. Unfortunately the location in Brentwood does…read morenot carry them for tool rentals. The nearest location is in Pittsburgh. Too bad you cannot reserve it online, but they did listed how many are available in the store. Shoutout to Duke for helping me book the rug doctor. Even though there were instructions by scanning the bar code on the device, he took the time by demonstrating how to use it and what soap I needed. The rug doctor did an amazing job and easy to use. It is now my go to for carpet cleaning.

I had a very disappointing experience at the Home Depot in Pittsburg, CA. I needed help finding the…read moreright blade for a project, and despite waiting and clearly looking for assistance, no one came to help. Several employees saw me standing there but walked right past without offering any assistance. I may not look like someone who does DIY projects every day, but that shouldn't determine whether I receive customer service. Every customer deserves to be acknowledged and helped when they ask for it. I wasn't expecting anything extraordinary--just a few minutes of someone's time to answer a simple question. Instead, I left feeling ignored and unwelcome. I hope management takes customer service more seriously so future customers don't have the same experience.

I was looking for a simple metal post to mount a shade cloth to, and was having a hard time…read moretracking the proper one down. After being directed to a selection of galvanized pipe, Jason (last name unknown) stepped up and pointed me in the direction of metal conduit, saving me both time and money. Thanks Jason!

This company/ manufacturer deserves 0/5 for its lack of customer service…read more WARNING‼‼ Do not make any purchases at this location/company I am beyond frustrated with both GE and Lowe's and feel absolutely disrespected as a customer. I purchased a GE appliance from Lowe's with the expectation of quality, reliability, and support. Instead, I received a defective product and have been caught in a nightmare cycle of poor customer service, long delays, and finger-pointing between the two companies. Lowe's, you were quick to take my money but have done nothing to stand behind the product you sold me. Your "customer support" has been nothing short of dismissive and useless. Every time I've reached out for help, I've been bounced around, left on hold, or told to "contact the manufacturer." GE, your product FAILED. And your response? A technician visit with weeks of delay and zero urgency to fix what should never have been broken in the first place. No accountability, no compassion, and no resolution. The lack of responsibility from both sides is shameful. I am now stuck with a faulty appliance, hours of wasted time, and zero resolution in sight. This is not how customers deserve to be treated -- especially when we trust you with our homes and hard-earned money. If you're considering buying from Lowe's or GE -- DON'T. If you value your time, money, and sanity -- look elsewhere. Been over a month and still no working dishwasher!

Jeralyn is an Awesome asset and is one of the main reasons I got to harbor freight I Pittsburg…read more The staff in the Pittsburg store are the other main reason for my using the Pittsburg store. Sincerely Abril Towing

To Harbor Freight Corporate Customer Relations,…read more I am writing to file a formal complaint regarding an extremely disappointing interaction I had with an employee named Matt at your Harbor Freight store in Pittsburg, California. I visited the store because I needed assistance choosing the appropriate hitch setup for my truck. I was simply asking how hitch drop/rise measurements work and whether I might need an adjustable hitch or whether a solid, fixed hitch would work for my situation. Rather than helping me understand the products Harbor Freight sells, Matt was rude and dismissive. He essentially told me that I needed to "do my own research" before coming into the store and that I should not come in expecting him to know what I need for my truck. I found his response extremely inappropriate. I was not expecting Matt to automatically know every specification of my truck. I was asking a reasonable question about a product sold by Harbor Freight so that I could make an informed purchase. Is assisting customers with questions about the products Harbor Freight sells not part of the customer service employees are expected to provide? If Matt did not know the answer, he could have simply said so and tried to find another employee who could assist me. Instead, he chose to speak to me in a condescending and dismissive manner and made me feel as though asking for assistance was somehow unreasonable. Customers come into stores like Harbor Freight specifically because they may need guidance determining which tool, accessory, or piece of equipment is appropriate for their needs. Telling a customer to "do your own research" defeats the purpose of asking an employee for assistance in the first place. I have no issue with an employee not knowing the answer to every technical question. My complaint is about the way Matt handled the situation. A simple, "I'm not sure, but let me see if I can find someone who can help you," would have been completely acceptable. Instead, his attitude and response were unnecessarily rude and made for a very unpleasant shopping experience. I am asking Harbor Freight Corporate to please address this incident with the management of the Pittsburg, California location and ensure that employees understand the importance of treating customers respectfully, even when they may not immediately know the answer to a question. I would appreciate a response from Harbor Freight regarding my complaint and how this matter will be addressed. Sincerely, Venus Wheatley

I was told they had the best lumber in this area especially compared to the big box stores. I don't…read moreknow if this is true or not as the pieces of wood seemed the same to me honestly. But I am definitely not an expert on wood pieces lol! However, the staff was wonderful and really helpful! It is good they know what they are doing when it comes to measurements and advice what to do with any problems. Victor was friendly and wonderful in our initial asking to pre-order. Then John was absolutely a mathematical genius ( since it was obvious that this wasn't my best subject lol!) as he helped us figure out what we needed to order based on our measurements and checking that we had everything down. He was great and friendly and the BEST! He must have worked in the industry as a builder or contractor bc he knows what is needed in a project, answered my multitude of questions! Big B really has an asset in him working there. Unlike the big box stores, often you have to try to locate someone to help you and often you get that is not my department! So you are in good hands at Big B. And I notice many well known contractors and fencing companies buying from here. This is an ACE store and also makes keys. The only con in this store is it feels dusty and dirty. My skin just breaks into a rash bc I feel the dust and the shopping carts are filthy with layers of dust. Maybe bc they are a lumber yard and cut the wood there so it goes everywhere. They could wash the cart more often. Most people there are construction type of guys, and I didn't see any female customers come to think of it?! So men probably don't care bc they work with this on a daily basis. So the staff and lumber get 5 stars. Tip #1 you can get some cut pieces of leftover wood for free in the back. Tip #2- you bring your measurements and pictures of what you want or your project and they figure out how many you need. If I relied on my own math, we would have been in trouble! So John will help you figure out how much you need as I am sure the others working the desk can do the same thing so rely on them. Tip #3 - they are good about returns. And delivery was free for me which made it so much easier. Thank you, Big B! So 5 stars for service and lumber. One star deducted for dusty/dirty feeling of floor, shopping carts and merchandise.

Good selection Expensive prices…read moreOpen Sundays while most lumber places are not You get to earn ACE rewards

I walked into Ace because I needed my rolling cart fixed. I walked in and was helped by Sonia! I…read moreshowed her pictures of my rolling cart which I left in my car and she told me to bring it in. Once I brought it to her, she looked at it and said it only needed cotter pins. She brought out a couple and fastened both detached wheels back on the cart quite fast. Sonia was immensely helpful and super friendly! I was nervous that my cart would not have been able to be fixed and that I had to buy a new one, but I was truly impressed that Sonia fixed it within 5 minutes! Thanks so much Sonia, you made my day!

I love their key copy services. They're quick and efficient and the keys work on the first try. You…read moredon't even have to take them off your keychain for them to be able to copy them! They are have keychain charms and labels for less than a dollar to go with your new set of key copies. AND I found a plant I have been on the hunt for almost two years! The toothache plant. I was so ecstatic to see them for sale here. This place is also convenient because it has other tools and niche items you may need, even if you were searching for a gift last minute haha.

Not all heroes wear capes!…read more I way underestimated what it takes to mount a wall fan. After much trouble, my wall anchors had disappeared into the wall. Dismayed, I quickly sped over to Ace Hardware Oakley for some toggle screws, disheveled, drywall dust in my hair. I entered through the front doors feeling a little low. Then suddenly, help appeared! Benji not only kindly advised me on my options, he threaded the toggles into the wall mount plate for me in-store, complete with washers, so they were ready to go! I really appreciated this. Human kindness goes a long way these days. And often times it's the littlest of things that gets you over that hump so you can finish your project. I'm convinced that by day Benji is providing stellar customer service at Ace Hardware Oakley, but by night...he possibly uses his superhuman handyman skills to fight crime. (And sidebar- who knew Ace Hardware carries such a fashionable line of sunglasses and the most hilarious line of cards and sarcasm gifts. I'll be checking out their garden section on my next visit.) Thanks Benji and Ace! You saved the day!

Needed a live plant for a birthday gift last night. Was headed to another large hardware store but…read moretook a wrong turn:( I then realized there's Ace, the neighborhood place! After a stressful commute home I wondered in to a relaxing setting as soon as I walked in. I went to the garden area, they had exactly what I needed, & more! It was the perfect stop, along the way home, full of plants, garden decor and even a birthday card, at the perfect price! Jim at the register was unbelievably helpful and funny, he was great to interact with. I am happy I was able to visit local businesses and get what I needed and more!