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    Oakley Ace Hardware

    4.3 (64 reviews)
    Closed 7:00 am - 7:00 pm

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    Carpet cleaner rental from ACE worked great
    Anita C.

    I love my Ace... I bring my business here all the time Vs Home Depot or Lowe's, but today, "KIM" working as a cashier belittled a brown customer in front of everyone in line and was extremely rude! Saying people will think he is stealing because he wanted a second can of a product and asked if she could charge him for another while he ran to get it before leaving. The customer said, "please charge me for the item, I'll pay and leave everything here, I'll grab the second can and show you before taking my things to leave", and she wasn't having it. I get there's store policies, and it's not what you say, it's how you say it... and she was raising her voice and her tone was extremely rude. Our turn came up and my husband and I were greeted with the same exact rudeness and unprofessional manner. We were simply returning a carpet cleaner, and instead of kindly saying, "Oh, let me call someone for you", we were met with "You can't bring that here! I don't know how to do that!" And rolled her eyes at me! My husband jumped in and asked what her problem was? She just kept saying, "Whatever, Whatever..." Then greeted the next Caucasian customer nicely... Never have I ever dealt with such a nasty person in my town! Look, I get it, everyone has a bad day, but damn, ever heard of customer service? I can't say it was racially motivated, but a coincidence that two brown customers in a row had to face her wrath of nastiness! ACE please remove "Kim" from the front, or anywhere she might be in contact with people and have to at least pretend to be nice. I might have to take a break from you and bring my business elsewhere :( On another note, thank you to the young man who helped us with the carpet runner and the carpet cleaner, and the young lady who helped us this morning ringing us up and helping us with our returns. Sorry I didn't get your names, but you were more than delightful :) 5 stars for you both! Our living room looks amazing again!

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    Photo of Nicole L.
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    8 months ago

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    Beulah V.

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    5 months ago

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    Beulah V.

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    10 months ago

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    Beulah V.

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    9 months ago

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    Beulah V.

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    9 months ago

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    Beulah V.

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    1 year ago

    Great service and huge selection of everything. Even work clothes is here, which I don't see very often at ACE

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    Beulah V.

    Thanks, Manuel! We do try to carry a little bit of everything. :-)

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    2 years ago

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    Beulah V.

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    3 years ago

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    Beulah V.

    Helpful 1
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    2 years ago

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    Beulah V.

    This is great to hear!

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    10 months ago

    store sucks workers just harassed me the whole time thinking i was going to steal it gets tiring being followed trying to browse

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    Beulah V.

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    2 years ago

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    Beulah V.

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    2 years ago

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    Beulah V.

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    2 years ago

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    Beulah V.

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    Photo of Kimberly C.
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    4 years ago

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    Beulah V.

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    5 years ago

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    Beulah V.

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    2 years ago

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    Beulah V.

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    2 years ago

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    Beulah V.

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    6 years ago

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    Michelle L.

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    4 years ago

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    Beulah V.

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    6 years ago

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    Beulah V.

    Thank you Kaitlyn! We are always happy to help.

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    4 years ago

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    Michelle L.

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    3 years ago

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    Beulah V.

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    9 years ago

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    4 years ago

    So happy you now sell The Pie Company's frozen pies! We have had to drive to San Ramon's Ace Hardware for these amazing pies! Thanks!

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    Beulah V.

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    5 years ago

    Customer service is great. Just moved from San Francisco to Oakley and the help is amazing

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    Beulah V.

    Thank you! This is always great to hear. And welcome to Oakley!

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    3 years ago

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    Beulah V.

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    8 years ago

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    5 years ago

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    Beulah V.

    Thank you so much, Darlene!

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    Photo of Suzy L.
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    5 years ago

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    Beulah V.

    Thank you.

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    6 years ago

    Great staff! They're always friendly and available to help you find what you need. The store is very organized and well stocked too.

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    Beulah V.

    Thank you so much, Patricia!

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    8 years ago

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    6 years ago

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    Beulah V.

    Ah, thank you! We love hearing things like this!

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    6 years ago

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    Beulah V.

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    6 years ago

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    Michelle L.

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    7 years ago

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    7 years ago

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    Beulah V.

    Thank you so much, Terese! We are glad to have been of service. :-)

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    16 years ago

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    13 years ago

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    14 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Oakley Ace Hardware

    Review Highlights - Oakley Ace Hardware

    truly 5 star service and to think it's just coming from a local hardware store.

    Mentioned in 3 reviews

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    Big B Lumber

    Big B Lumber

    3.0(29 reviews)
    3.0 mi
    $$$

    I was told they had the best lumber in this area especially compared to the big box stores. I don't…read moreknow if this is true or not as the pieces of wood seemed the same to me honestly. But I am definitely not an expert on wood pieces lol! However, the staff was wonderful and really helpful! It is good they know what they are doing when it comes to measurements and advice what to do with any problems. Victor was friendly and wonderful in our initial asking to pre-order. Then John was absolutely a mathematical genius ( since it was obvious that this wasn't my best subject lol!) as he helped us figure out what we needed to order based on our measurements and checking that we had everything down. He was great and friendly and the BEST! He must have worked in the industry as a builder or contractor bc he knows what is needed in a project, answered my multitude of questions! Big B really has an asset in him working there. Unlike the big box stores, often you have to try to locate someone to help you and often you get that is not my department! So you are in good hands at Big B. And I notice many well known contractors and fencing companies buying from here. This is an ACE store and also makes keys. The only con in this store is it feels dusty and dirty. My skin just breaks into a rash bc I feel the dust and the shopping carts are filthy with layers of dust. Maybe bc they are a lumber yard and cut the wood there so it goes everywhere. They could wash the cart more often. Most people there are construction type of guys, and I didn't see any female customers come to think of it?! So men probably don't care bc they work with this on a daily basis. So the staff and lumber get 5 stars. Tip #1 you can get some cut pieces of leftover wood for free in the back. Tip #2- you bring your measurements and pictures of what you want or your project and they figure out how many you need. If I relied on my own math, we would have been in trouble! So John will help you figure out how much you need as I am sure the others working the desk can do the same thing so rely on them. Tip #3 - they are good about returns. And delivery was free for me which made it so much easier. Thank you, Big B! So 5 stars for service and lumber. One star deducted for dusty/dirty feeling of floor, shopping carts and merchandise.

    What a joke this company is!!!! Called spoke to the lady she said she had all the wood I needed in…read morehand called back to pay and they somehow didn't have it anymore!! They're saying 2-3 weeks now no wonder they have 3 stars save your time go somewhere else!

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    Big B Lumber - Good selection

    Good selection

    Big B Lumber
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    The Home Depot

    The Home Depot

    2.4(250 reviews)
    3.1 mi
    $$

    My family and I had a very good experience here at the Home Depot on the Antioch/ Brentwood border…read moretoday. The Customer Service was stellar! Ruby, Eric and Ali were rock stars. They were attentive, present asked if we needed help, walked us to the aisle of the item we were searching for, and knew exactly where everything was. At the checkout Ali noticed that the wooden beams we had chosen were extremely expensive. He checked in with us to make sure they were the ones we wanted. In doing so, we had discovered we chose the wrong beams and had no idea we would've paid so much money! We probably would've figured it out eventually but Ali saved us so much time and money! He actually cared and provided that human touch. He didn't have to do that. Also, when we were walking in, my mom uses the motorized scooter and there was a man coming out that greeted her so cheerfully and made her laugh. There was also another gentleman inside the store that when my mom's motorized scooter got caught on one of the corners when she was making a turn, he stopped to assess the situation and helped us get her scooter free. Again he didn't have to do that. It's nice to know that people still look out for you and smile in your community. Don't count this Home Depot out -- the current staff and clientele still have some good apples! Thanks Home Depot!

    I've had two really great experiences at this Home Depot location recently. First, I picked up an…read moreorder at drive up and P.B. brought out our items. She went above and beyond with customer service. She asked how my day was and gave us a water bottle and a cute little bag with candy canes and an air freshener shaped like a tool. I thought that was such a rare gesture of kindness. Then, tonight my mom went on a run to Home Depot for me. It was about 5 minutes until closing when she arrived. We had to have something cut and their saw was down so Jeremiah kindly hand sawed it for us. It took time of course so by the time he was done the registers were already closed. Manager Evan so kindly opened up the registers for my mom so she could check out. The value of customer satisfaction with product and service is something you don't always come by. I'm grateful to have this encounter and would recommend this location to anyone. Thank you Brentwood Home Depot team!

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    Tractor Supply - Got this adorable goose air plant and chicken dish, plus a bunny mug that isn't in the picture. But still, soooo CUTE!

    Tractor Supply

    3.2(70 reviews)
    5.4 mi
    $$

    Went there today to wrap up some Christmas shopping and by daddy's (my own) Christmas gift today. I…read morepurchased a new gun safe & I wanted to take a moment & give this TSC some props. I dealt with a girl named Riley & a young fella named Lucas. Those two offered out of this world customer service. I was very impressed with their willingness to help. They were both quite kind & affable, straight up classic, good ole customer service with a smile. So many thanks to those two, they did a fantastic job. I had a hundred questions, I changed my mind once or twice & throughout the entire transaction, they helped me along. The store offers delivery, it was seemingly costly ($189.00 to deliver a 409lb safe around 50MI). However, when one considers the extreme weight of the aforementioned item & the distance, I suppose ultimately the shipping price is reasonable when comparing the grief of the logistics they're saving me. The same day of the purchase (today) I got a text from the guy who does the deliveries. This is the one area that could use a little improvement. I asked him, approximately, when he'd come - unclear. So I asked the guy to give me a timeframe eg: "approximately between 10AM and 1pm"'for example... Bro says "Between 11AM and 5PM, but it's raining so not sure". I have 4 kids to look after, "between 11AM and 5PM" is a large window, wherein I'll be committed to staying home to receive the delivery. That's 7hrs I can't go anywhere & I have to keep these wild children entertained. Suffice to say the ambiguity about the delivery is a bit frustrating, but we will survive. In closing - I mean it's a TSC, who doesn't love a TSC store? They've got the standard stock/inventory. Is worthy to note, I was at another TSC (Los Banos) this morning & the Los Banos TSC had better sales & sale prices than this Brentwood one. Good store either way, love going to the TSC! It's like a toy store for dad!

    Great experience every time I visit this location! I stopped…read moreby to pick up some chicken feed and Halloween decorations, and as always, everything was well-organized and easy to find. They have a great selection at excellent prices. I always appreciate the friendly service and consistent quality here. Highly recommend this location for both everyday needs and seasonal items!

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    Harbor Freight Tools

    Harbor Freight Tools

    3.4(14 reviews)
    2.7 mi

    Well organized, wide aisles, and okay customer service, I'm glad we have a Harbor Freight in our…read moreneighborhood. Harbor Freight has helped poor gearheads get the job done with their inexpensive tools. And I'm happy to say that their quality has gone up these years. ICON and to some lesser extent Pittsburgh Pro have some quality in them. Sucks though they dropped Earthquake series of tools in favor of Bauer. Thinking Earthquake is their top-tier, I bought their 3/8 impact only to find out a few years their dropping and introduced Bauer.

    Well, I guess I'd start by saying I used to always give Harbor freight lots of crap for cheap and…read morecrappy tools that were really designed for di wire to use once and for it to sit in there plastic tool should set their side yard until it fell apart. But over the last decade or two it's amazing the progress they've made with their power equipment. Their Hercules stuff is basically Bosch. Their prices are amazing. I had about 80 grand worth a healthy Demo hammers and jackhammer stolen between 4000 and $6000 apiece. I was able to replace them all with the Hercules series of Demo hammers and jackhammers for about 1/8 the price. But that's not why I'm leaving this review. The review is for the fact, I just watched a customer that was by anyone standards " a complete piece of crap of a human human being". He treated the harbor freight employee. I wish I knew his name or remembered it but very tall guy. I believe he was the manager. He maintained his composure and even tried to kill him with kindness outcome across condescending, but truly trying to calm the guy down and apologize. The customer should be ashamed of himself in the employee Harbor freight should be rewarded. Most harbor freight employees have always been very nice, helpful, and patient, even when people are not deserving of it. Today that employee that was in the store should be in the same conversation as Mother Teresa.

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    Oakley Ace Hardware - hardware - Updated May 2026

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