I love coming here. It's nice to have a Neighborhood hardware store and they're always very helpfulread more

Located in my new neighborhood. I was looking for plants that attract butterflies. They had a huge…read moreselection but I wasn't feeling them. Nonetheless I will return when I need more things. Staff was ready to assist and very friendly.

Not all heroes wear capes!…read more I way underestimated what it takes to mount a wall fan. After much trouble, my wall anchors had disappeared into the wall. Dismayed, I quickly sped over to Ace Hardware Oakley for some toggle screws, disheveled, drywall dust in my hair. I entered through the front doors feeling a little low. Then suddenly, help appeared! Benji not only kindly advised me on my options, he threaded the toggles into the wall mount plate for me in-store, complete with washers, so they were ready to go! I really appreciated this. Human kindness goes a long way these days. And often times it's the littlest of things that gets you over that hump so you can finish your project. I'm convinced that by day Benji is providing stellar customer service at Ace Hardware Oakley, but by night...he possibly uses his superhuman handyman skills to fight crime. (And sidebar- who knew Ace Hardware carries such a fashionable line of sunglasses and the most hilarious line of cards and sarcasm gifts. I'll be checking out their garden section on my next visit.) Thanks Benji and Ace! You saved the day!

Needed a live plant for a birthday gift last night. Was headed to another large hardware store but…read moretook a wrong turn:( I then realized there's Ace, the neighborhood place! After a stressful commute home I wondered in to a relaxing setting as soon as I walked in. I went to the garden area, they had exactly what I needed, & more! It was the perfect stop, along the way home, full of plants, garden decor and even a birthday card, at the perfect price! Jim at the register was unbelievably helpful and funny, he was great to interact with. I am happy I was able to visit local businesses and get what I needed and more!

Service was not great. All we needed was a key to be made and the guy who was sitting at his chair…read moreseemingly doing nothing said "I'll be there in a minute". So after fifteen minutes of waiting, we decided to leave.

Always a friendly Staff. They will point you to the right isle or take you there. Lil pricier and…read morehas a limited selection then Home D or Lowe's but at least you can find someone to help you. This is Alway my Go to Store when I need something Fast... Highly Recommend!!!!

My family and I had a very good experience here at the Home Depot on the Antioch/ Brentwood border…read moretoday. The Customer Service was stellar! Ruby, Eric and Ali were rock stars. They were attentive, present asked if we needed help, walked us to the aisle of the item we were searching for, and knew exactly where everything was. At the checkout Ali noticed that the wooden beams we had chosen were extremely expensive. He checked in with us to make sure they were the ones we wanted. In doing so, we had discovered we chose the wrong beams and had no idea we would've paid so much money! We probably would've figured it out eventually but Ali saved us so much time and money! He actually cared and provided that human touch. He didn't have to do that. Also, when we were walking in, my mom uses the motorized scooter and there was a man coming out that greeted her so cheerfully and made her laugh. There was also another gentleman inside the store that when my mom's motorized scooter got caught on one of the corners when she was making a turn, he stopped to assess the situation and helped us get her scooter free. Again he didn't have to do that. It's nice to know that people still look out for you and smile in your community. Don't count this Home Depot out -- the current staff and clientele still have some good apples! Thanks Home Depot!

I've had two really great experiences at this Home Depot location recently. First, I picked up an…read moreorder at drive up and P.B. brought out our items. She went above and beyond with customer service. She asked how my day was and gave us a water bottle and a cute little bag with candy canes and an air freshener shaped like a tool. I thought that was such a rare gesture of kindness. Then, tonight my mom went on a run to Home Depot for me. It was about 5 minutes until closing when she arrived. We had to have something cut and their saw was down so Jeremiah kindly hand sawed it for us. It took time of course so by the time he was done the registers were already closed. Manager Evan so kindly opened up the registers for my mom so she could check out. The value of customer satisfaction with product and service is something you don't always come by. I'm grateful to have this encounter and would recommend this location to anyone. Thank you Brentwood Home Depot team!

I needed book a rug doctor to do some carpet cleaning. Unfortunately the location in Brentwood does…read morenot carry them for tool rentals. The nearest location is in Pittsburgh. Too bad you cannot reserve it online, but they did listed how many are available in the store. Shoutout to Duke for helping me book the rug doctor. Even though there were instructions by scanning the bar code on the device, he took the time by demonstrating how to use it and what soap I needed. The rug doctor did an amazing job and easy to use. It is now my go to for carpet cleaning.

i came for a specific door knob i needed, and they had it available there. staff was nice and swift…read moreto find my product. this location is large, and has a floral area too

Great service. Great family ran business…read more Employees very helpful to senior citizens Renting dept is very good. Ace handyman excellent .

It's called CUSTOMER SERVICE!! AND they got it! Take a screw…read moreor a nut to the counter in that section of the store! They find it for you. Fast too, I might add. They won't run from you when they see you coming. I was amazed and in love. It's is my go to hardware store! They have most things. Why go to the rat race when you can go where it's Fun to shop. The value and prices aren't bad either. It's worth going where you get respect. Ace, Ace, that's the place!

This company/ manufacturer deserves 0/5 for its lack of customer service…read more WARNING‼‼ Do not make any purchases at this location/company I am beyond frustrated with both GE and Lowe's and feel absolutely disrespected as a customer. I purchased a GE appliance from Lowe's with the expectation of quality, reliability, and support. Instead, I received a defective product and have been caught in a nightmare cycle of poor customer service, long delays, and finger-pointing between the two companies. Lowe's, you were quick to take my money but have done nothing to stand behind the product you sold me. Your "customer support" has been nothing short of dismissive and useless. Every time I've reached out for help, I've been bounced around, left on hold, or told to "contact the manufacturer." GE, your product FAILED. And your response? A technician visit with weeks of delay and zero urgency to fix what should never have been broken in the first place. No accountability, no compassion, and no resolution. The lack of responsibility from both sides is shameful. I am now stuck with a faulty appliance, hours of wasted time, and zero resolution in sight. This is not how customers deserve to be treated -- especially when we trust you with our homes and hard-earned money. If you're considering buying from Lowe's or GE -- DON'T. If you value your time, money, and sanity -- look elsewhere. Been over a month and still no working dishwasher!

SERVICE: 0/5 Selection: 0/5…read moreValue: n/a waited 15mins just for someone to acknowledge my sister and I are alive waiting to make a key copy. waited... waited... WAAAAAAAITED... after 15minutes and the Front Desk being very rude over the phone... someone... I don't know...who she is... came down out of nowhere to help make the key copy but she seemed like she was dying- like she didn't wanna make the copy. Honestly if she didn't feel like working today, or any day for that matter, she could call out sick. even the young man at the self-checkout area was nicer than all the other employees we spoke to - all together. not a good experience but appreciate the self checkout area seeing as the customer service there is almost nonexistent. Go to Lone Tree location instead.

I have been a customer of Tractor Supply for over 8 years when I got my dog Willie. The service has…read morealways been awesome when it comes to his supplies. I do give them a top rating. Sadly I recently stopped ordering his dog food and switched to another retailer. After several not so good delivery issues with a contractor I could not take any more chances of running out of food. Orders sat in "Ready for Delivery" mode and when they did get picked up went missing requiring I ask for a refund or I had to be home to walk the person into building. Perhaps I will come back when these issues are resolved. I started using Tractor Supply in 2017 and was very happy until recently. I do recommend them especially if one of the major carriers delivers.

Received a bag of dog food with a large hole that had been taped shut before being shipped. Sending…read morepet food out in that condition is completely unacceptable and unsafe. We've spent over an hour on hold with Customer Solutions on multiple days and got nowhere. When we called the store, they blamed the delivery company, even though the bag was clearly taped shut before it was sent out. We were told we have to bring it back ourselves, despite living over an hour away and choosing delivery for that reason. No refund, no replacement, and no accountability.

I was told they had the best lumber in this area especially compared to the big box stores. I don't…read moreknow if this is true or not as the pieces of wood seemed the same to me honestly. But I am definitely not an expert on wood pieces lol! However, the staff was wonderful and really helpful! It is good they know what they are doing when it comes to measurements and advice what to do with any problems. Victor was friendly and wonderful in our initial asking to pre-order. Then John was absolutely a mathematical genius ( since it was obvious that this wasn't my best subject lol!) as he helped us figure out what we needed to order based on our measurements and checking that we had everything down. He was great and friendly and the BEST! He must have worked in the industry as a builder or contractor bc he knows what is needed in a project, answered my multitude of questions! Big B really has an asset in him working there. Unlike the big box stores, often you have to try to locate someone to help you and often you get that is not my department! So you are in good hands at Big B. And I notice many well known contractors and fencing companies buying from here. This is an ACE store and also makes keys. The only con in this store is it feels dusty and dirty. My skin just breaks into a rash bc I feel the dust and the shopping carts are filthy with layers of dust. Maybe bc they are a lumber yard and cut the wood there so it goes everywhere. They could wash the cart more often. Most people there are construction type of guys, and I didn't see any female customers come to think of it?! So men probably don't care bc they work with this on a daily basis. So the staff and lumber get 5 stars. Tip #1 you can get some cut pieces of leftover wood for free in the back. Tip #2- you bring your measurements and pictures of what you want or your project and they figure out how many you need. If I relied on my own math, we would have been in trouble! So John will help you figure out how much you need as I am sure the others working the desk can do the same thing so rely on them. Tip #3 - they are good about returns. And delivery was free for me which made it so much easier. Thank you, Big B! So 5 stars for service and lumber. One star deducted for dusty/dirty feeling of floor, shopping carts and merchandise.

What a joke this company is!!!! Called spoke to the lady she said she had all the wood I needed in…read morehand called back to pay and they somehow didn't have it anymore!! They're saying 2-3 weeks now no wonder they have 3 stars save your time go somewhere else!

Harbor Freight has been around for years. They have expanded from the Bay Area (where I first…read moreshopped the chain) all the way to Brentwood. The Pittsburg location (in a busy shopping center) was where I shopped for simple, inexpensive tools and tarps. Now, I have closer option in Brentwood which works for me. I only mark them down to 3-star as so much comes from China and is often out of stock. I also don't like fact you have to have their rewards program to get the sale price like a grocery store.

The service was awful the clerk at closing was extremely rude I can't believe audacity of her…read moretreating customers very unprofessional I felt like she just wanted to go home so she tried booting or kicking customers out but there's a polite way of doing it and she was far and I mean far from polite she don't belong there as a clerk she belongs in the back doing inventory or somewhere that doesn't have to interact with customers!!! Ooh the associate guy was very polite but her ooh lord she was something else!!!!