AMAZING FLAVORS, OUTSTANDING HOMOPHOBIA, & ABYSMAL COSTUMER SERVICE...
Initially, upon our arrival, the ambiance suggested potential, though the initial seating placement felt... great. A swift, polite request for a superior vantage point--a balcony edge, naturally, for optimal sunset appreciation--was met with the grace of a server who clearly understood the assignment. However, this moment of refined satisfaction was quickly undercut.
Enter Staff Captain (or manager) Axel Juarez, a figure whose demeanor suggested a profound misunderstanding of hospitality's nuances. His initial approach, an almost aggressive inquiry about our drink order, smacked of impatience, a trait unbecoming of a purveyor of fine dining. His subsequent, shall we say, tepid reaction to our request for a moment to peruse the menu spoke volumes. Important to mention that it was clear that he was not very fond of my flamboyant fabulous look. I love to serve a look and clearly his lack of appreciation showed, perhaps it was homophobia, who knows.
Then, the pièce de résistance: the relocation debacle. We were informed, with an air of manufactured urgency, that our coveted balcony-edge table was reserved for a 7:30 marriage proposal. So we could stay there 40 min or move back. A noble cause, one might think, were it not for the conspicuous absence of any reservation signage and, more importantly, the utter lack of said reservation materializing. The "they're running late" excuse, delivered with the conviction of a third-rate dramatist, was, frankly, insulting to our intelligence.
While we are paragons of understanding and champions of love, the blatant fabrication and subsequent preferential treatment of other patrons--specifically, the offering of a larger, previously denied table to 3 straight gentlemen did not escape our notice. Because here is the thing, the captain could have easily offered us that one table for 6, for just the 2 of us, but that would have been good costumer service, and that's not something I believe he knows about. This, coupled with the manager's initial frosty reception, painted a rather clear picture.
Now, let's be clear: the food? Exquisite. The six-course tasting menu was a symphony of flavors, a testament to the kitchen's artistry. The cocktails? Impeccably crafted. The side of homophobia by the manager, next level too!
The most divine cuisine cannot fully compensate for a side of thinly veiled prejudice served by a manager who seems to have confused his role with that of a gatekeeper of social norms.
We, being the resilient denizens of Manhattan that we are, chose to indulge in dessert and further libations, turning this unfortunate display into a source of amusement. We are, after all, connoisseurs of the absurd.
In conclusion, while the culinary experience was a resounding success, the service, or rather, the manager's performance, was a masterclass in how to alienate discerning clientele.
Perhaps this establishment should consider investing in sensitivity training, or at the very least, a more convincing script for their fabricated reservations. The food is worth the trip, but be prepared for a side bad costumer service from the manager.
It's 9:30 pm, no has sat at that one table yet. We could have easily had a great experience and the restaurant could have had a great review, but here we are.