sold me a car with a branded title. the thing was a piece of junk and a total nightmare when I…read morewent to get rid of the vehicle... sleazy scam artist... 0 stars

Do not choose this business!! Turn around, change your mind, go anywhere else. The management are…read moreirresponsible, immature, and rude. The 2 employees were nice and tried to help. Even at one point said they can't help anymore because there boss has to approve, they seemed confused as to why their boss wasn't trying to help resolve the problem! Basically, my wife purchased a Living Social deal for auto detailing for me and her dad, my father-in-law. We took our cars there on a Saturday morning and was not available for pickup until about 3 pm. My car was nice and clean, I was fairly happy. HOWEVER, my father-in-laws car was in worse shape than we brought it. It appeared that some type of chemical was spilled on the headlight covers and it marred and etched the plastic. The employee new something was wrong and was worse than we brought it. The manager was called in who completely denied anything was wrong, blamed us for trying to pull some kind of con, and refused to try to make it better. Instead, he told us that WE could pay about $100 each for a service they conveniently offered to "restore" the clarity of the headlights! After an hour of arguing we just left, no offer of correction or compensation. I contacted the BBB (Better Business Bureau) who tried to reach Titan, without prevail. In the meantime, unbeknownst to me, my father-in-law went back and talked to someone. They then called me and said they would rectify the problem. They did! They fixed his headlights and restored the clarity using their "service" at no charge. They did make it right in the LONG run, which is what they should have done the moment there was a problem, not 2-3 weeks later. BTW, the review from Pesho is biased. He is one of the employees I think.

**Avoid this shop at all costs.**…read more I brought my car in for a specific issue, and the mechanic misdiagnosed the problem, telling me I needed several parts replaced. I paid for the repair, but within two days, the same issue returned. When I brought it back, he claimed the previous parts were fine and now said I needed *more* parts--charging me a second time for labor, even though I had already paid once. He argued that he had reinstalled my old parts, which only made the issue worse. I now have *more* problems with my car than when I first went in. This feels like negligence at best and exploitation at worst. I'm currently exploring legal options for this unacceptable treatment. Be cautious and consider going somewhere else if you value your time, money, and peace of mind.

This garage offers top quality work and reasonable prices. I trust them with all my vehicles…read more The staff is friendly and bi-lingual. I'm even able to schedule appointments online. Highly recommend!

These guys treats you very professional and make sure you know what going to happen and when you…read morecan come get your vehicle. I've been sick and now need to put this company on blast for exceptional work and if I need to go back I won't hesitate to Thank y'all GW Delaney

CARSTAR Champion Body Works - A Cut Above! I rarely leave…read morereviews (my last one was back in 2023!), but my recent experience at CARSTAR Champion Body Works in Lorton truly compelled me to share. They had just done a perfect job repairing our car, only for it to get hit again just days later--while innocently parked, no less. My wife was absolutely heartbroken, and honestly, I was beyond frustrated bringing it back in, unsure if anything could even be done. That's when I met Graham. From the moment he greeted me, his calm, reassuring manner and genuine professionalism made an instant, huge impression. He didn't just assess the damage; he jumped right in and took care of it on the spot with incredible care and skill. What could have easily been another major headache turned into a moment of real relief, thanks entirely to him. People like Graham are a rare find and truly remind you what exceptional customer service should be. He's a gem! Five stars all day long for CARSTAR Champion Body Works and especially for Graham!

Love this place and will be back! I decided to check this place out based on the the reviews I saw…read moreon yelp and they are definitely worth five stars! The owners name is Ken and he is a super friendly guy. I had a literal hole on my drivers side rear and received quotes from other body shops with prices in the $1,800's, taking a week to finish. Ken quoted me more than half of that price with a two day finish and the work was phenomenal! My car was returned to me washed and looking great! I will definitely be referring a lot of people here! Thanks Ken!

Based on the reviews, I decided to give this place a try. I needed a new radiator. The job was…read morecompleted for a good price but they were very messy. Antifreeze had spilled everywhere under the hood and was also in the crevice of my fog lights. I complained, they apologized and cleaned up the mess. RED FLAG! Second visit went back for AC lines. Cost $1400, kept the car for 3 days, picked it up and guess what!! My air still wasn't working. He told me it would be an additional $800 to fix! Not to mention they left dirt, and black fingerprints in the trunk of my car where they were working. I went to another shop and had it repaired for $300. They definitely tried to get over on me being as though I am a woman. SOOO.. beware!

This dealership has made my life a living hell for months since I bought my car from them. They…read more"forgot" to give me the title when I purchased the car (after charging an exorbitant $600 "processing fee" for paperwork). When I called to demand my title, they said they still had it (illegally) and would do the car registration for me through their third-party registration service. They illegally and prematurely sent me license plates and registration, but I discovered SIX MONTHS later that they never actually registered my car with the state of Virginia. I had been illegally driving my car for months thanks to the incompetency and dishonesty of Zia and his employees. Finally, they corrected the issue after I noticed it and confirmed with DMV that my car was not registered. But Zia was incredibly rude throughout the entire process and refused to apologize (despite his employees admitting that they made a serious mistake). At this point, I'm waiting for the title to arrive in the mail and also waiting for arbitration with the Better Business Bureau and possibly small claims court as I seek a refund for the processing fee. This dealership should NOT be allowed to do business in the state of Virginia. The dealership also failed to disclose known issues with the vehicle that I purchased and my mechanic informed me that it appears they replaced only sections of certain parts with slightly less worn-out pieces (but not at all new pieces, as I had been assured). Zia and his dealership has acted illegally and incompetently on many fronts and I am confident that arbitration will lead to my refund of at least the processing fee, but I would caution you to RUN from this dealership and never do business with them.

Aaron went above and beyond to help me get the car I wanted! He was super nice, friendly and…read moreanswered all my questions. I would definitely recommend these guys

Rude as fuck I asking about a break job and these ass holes hung up on me twice , there loss no…read morecustomer service what so ever

Decent mechanics, possibly........ however the customer service will make you think twice about…read morefinding out. Today was def my second and last time walking in this place. I thought maybe the first time was a one off experience. Nope. Decided I'll go spend my money somewhere it's wanted vs watching a empty garage tell me they aren't sure when they can get to my car or how long it will take. While both mechanics are sitting up front lol.

D&E is a wonderful repair shop! They were able to get my car fixed within two days for a good…read moreprice. Eddie is amazing!

I've been taking my cars to D&E for seven years, and it's always been great. I will say - I've…read morenever needed too major of a service, so I can't say about that. I just get routine maintenance and checkups. What I will say is they *do not* overcharge or invent unnecessary work. Even when I specifically ask for something (e.g. changing the brake pads) they will often look at it, call me, and tell me the work's not necessary. That's integrity for you!

I took my recently purchased motorcycle in for a MSI. Ted was quick, professional and efficient…read more The shop was clean and organized. And the air conditioning was COLD in the office. If you want to be treated with honesty and professionalism make First Choice your first choice. My bike passed inspection!!

I'd recommend first choice being your last choice. The experience I had here couple days ago was…read morehorrible. I dropped my car off for an MD inspection & an alignment. I got a call explaining the car had failed inspection for TWO MINOR THINGS (which I was already aware of). I asked if the alignment had been done also, to which he told me he wasn't aware I requested one. No problem, but yes let's get an alignment done please. He advised me they do not do alignments and had to send the car to another shop to get it done. No problem. Once the car was taken to who knows where- I was never even given the name or location of whatever "shop" I did not personally hire to service my vehicle, I was told the alignment could not be done, and it would cost $2k+ to replace chassis parts in order to be able to align the car. What they were not aware of is that I myself am an automotive mechanic, and I inspected my vehicle myself before taking to them. I declined the up charge and informed them I would like to pick the car up, but now they can't tell me when they would even have it back. Again, I have no idea where my car is at this point. I explained politely that I'd like to come pick it up first thing in the morning, and I was told it would be ready. Morning time comes and I call first choice, and I'm told the car is still not back, and "maybe" they can have it back by lunchtime. At this point I have to shuffle my schedule around just to make plans to pick my car up. I call back around 1pm and I'm told it's still not back. I inform them that I will be there to pick my car up in 30 min and they need to figure out how to get it back to their shop. Once I arrive, wouldn't you know it, the car is still not there. And when closing out my bill, I'm informed that I owe extra $ for this failed alignment situation, I don't even know who or what I'm paying for that, again, no information on where my car went was ever given. After about 30 minutes of waiting, the car shows up, and after a couple apologies from the receptionist, I was handed my keys. I wasn't the happiest customer at this point, but I understood. I let them know I will be making the TWO MINOR REPAIRS listed on the inspection report myself and will bring it back in a couple days for reinspection. I bring the car back a couple days later for reinspection and handed the inspector my keys so he could check it out, I literally had to replace a mirror glass and hood latch pull. Minor. He asks me did I get the alignment fixed, and I said no. He then immediately, with an attitude, shoves the keys back in my face and tells me he will not pass it. At this point I am fuming, I explain to him that I paid YOU to inspect my car, and what you wrote on the report has been fixed. What this man was trying to do was fail the car based on info "supposedly" given to him by some unnamed 3rd party for the alignment. I tell him, nothing about alignment was on the report I was given from YOU yesterday. In this moment I am catching him in his own lie, saying "I'm human, I forgot to put it on the report". No sir, you either missed it, or you're trying to make things up. The whole point of being a licensed state inspector is to NOT MISS THINGS, you are literally responsible for the vehicles you sign off on, that will be put on these roads. He then goes and makes that change on his computer and prints me a new report showing it now failing for 3 things. Unbelievable. What I took from this situation was first choice auto trying to up sell $2k+ worth of unnecessary items in an attempt to get a few bucks. Once I left this place, I immediately took it to another MD inspector and the car passed inspection with NO issues. The lesson I learned is that this place will never see another dime from me. I have a copy of both failed reports from first choice, one showing those 2 minor things, and another one showing he added something that wasn't true. I also have the passed inspection report from the reputable shop that was done immediately after I left first choice. I will be making sure the MD state police hears about my experience here, hopefully they make the necessary corrections. Be weary of this place.