1-Star Review I…read morebought a 2015 Harley-Davidson FXDB Street Bob at the beginning of summer and brought it to Ken & Joe's Motorcycle Shop because I wanted to make sure the bike was properly serviced and inspected and there was a battery issue. I paid around $1,500 for a three-hole service, inspection, and a new tire. The shop had my bike for approximately 2 1/2 weeks, and I was told most of the delay was because they were waiting for my tire. About a week after getting the bike back, my clutch cable broke. I contacted the shop and was told that it wasn't something they could have predicted during the inspection. I understand that unexpected parts can fail, but I ended up bringing the bike back and waiting another three weeks for the clutch cable to be replaced, which cost me another $490. I finally got my bike back last week. After only three days of riding, the bike completely shut off while I was riding and now has another issue that needs to be diagnosed. I'm not saying Ken & Joe's caused these problems. It's an older motorcycle, and mechanical issues can happen. However, after spending nearly $2,000 with this shop and having the bike there for more than five weeks combined, it's extremely frustrating to continue having problem after problem--especially after paying for an inspection and service. I bought this bike at the beginning of summer specifically so I could enjoy riding it. Instead, between the time spent in the shop and the mechanical problems, I've only been able to ride it for about three weeks this entire summer. Based on my experience, I personally would not recommend this shop. From this point forward, I'll be taking my bike directly to a Harley-Davidson dealership for service and repairs.

I'm an avid off-road and adventure rider and currently own a Polaris RZR Pro R, Aprilia Tuareg…read moreRally, Honda CRF300 Rally, Zero XE dirt bike, and Triumph Scrambler. After recently selling my 2019 KTM 500 EXC, I was looking for a new street-legal dirt bike and decided on a 2026 Beta 390 RS Special Edition. I'll start by saying that in the past, I had never purchased a motorcycle from Ken & Joe's Powersports because their pricing was typically higher than competing dealers. This time around, however, they came extremely close to the best price match I could find on the Beta. Since K&J is also my local Santa Clarita powersports dealer, I decided to give them my business and an opportunity to earn my future Parts and Service business as well. Sales: The purchase process was extremely quick and straightforward. There was zero pressure and no unnecessary upselling, which I really appreciated. Everything was handled quickly and to the point. The sales staff could probably be a little more personable or talkative, but that is a very minor observation and certainly nothing negative about the transaction. Most importantly, they stayed more than an hour after closing to finish my purchase, which I greatly appreciated. Parts: My experience with the Parts Department has been excellent. The woman working Parts is incredibly friendly, helpful, and genuinely a pleasure to talk with every time I visit. Communication has also been top-notch. Whenever I have ordered parts, they have kept me updated and contacted me promptly when everything arrived. I did have one issue when a non-Parts employee answered the phone and told me an exhaust would be ordered for me. Several days later, I happened to discover that it was never ordered, and nobody had contacted me to let me know there was an issue. I was also told they couldn't get the exhaust, which ultimately turned out not to be the case because I was able to have it shipped directly to me through Beta. That was frustrating, but it appears to have been an isolated communication issue rather than representative of my overall experience with their Parts Department. Service: Service has also been outstanding. They have been quick, straightforward, and reasonably priced. Most importantly, they have gotten the work completed without unnecessarily holding onto my motorcycles. That's something I really value because I don't want a bike sitting at a dealership for days when the work can be completed much sooner. Overall, I have been very pleased with Ken & Joe's Powersports. Between purchasing the Beta, ordering parts, and having service performed, they have earned my business. As long as they continue to remain competitive with their pricing and maintain this level of Parts and Service support, I will continue to be a K&J customer.

NICCO!!!! You're the man! Came in to get my 2025 Honda CMX1100 appraised and a few hours later came…read moreout with a 2026 Yamaha MT-09SP! Thank you Eli, Alan, Nicco, AJ, Mike, Vic, and Marco for all your hard work! Everyone at Wheels In Motion is extremely helpful, knowledgeable, and simply amazing. Nicco my man per usual worked his magic and made this deal happen. I've been going back and forth for a little over a month on which bike I wanted next. Nicco, per usual, was extremely patient and kept me in the loop about which bike would be best for me and my needs. Nicco has not failed me and I don't see it happening anytime soon. If you're looking for your first bike, second, or an upgrade, Nicco is your man and Wheels In Motion is where you'll find your next bike. Once again, THANK YOU NICCO!

When Wheels in Motion first opened their doors back in the early 2000s, they just sold a bunch of…read moresalvaged crash jobs. I noticed them growing over the years and becoming an official factory-authorized dealer, so when I was looking to get back into riding, I decided to check out a pre-owned 2019 Yamaha MT-10 they had on the floor. Well, it looks like not much has changed in all these years when it comes to their pre-owned offerings. This bike (with around 10k miles) was in terrible shape. The chain was totally rusted out, the seat was broken, and the left grip was completely loose, indicating a poorly done replacement. The left-side engine case had rash--probably from a drop, which connects to why that grip needed replacement. On top of that, the battery was dead, the front tire was completely bald, the back tire was 4 years old despite having tread, and last but not least, the bike had an active, open safety recall. Yet, their asking price was for a bike in great condition. Whenever I pointed an issue out to the salesperson, he replied that they knew about it and intended on fixing it at the time it was purchased, which I highly doubt. I am pretty sure they would happily sell that bike as-is to an unsuspecting buyer. Otherwise, why not take care of those things to begin with if you plan on doing them anyway? It doesn't inspire a lot of confidence in a major dealership to see a bike in such poor condition on the showroom floor. My guess is they try to pass off a mess to someone first, and if it doesn't sell, only then do they start lowering the price or addressing the issues. It's a shady way to do business.

We stopped by Santa Clarita Harley-Davidson over Memorial Day weekend on our way to LA, and the…read moreexperience was incredible from start to finish. The showroom floor was remarkably clean, welcoming, and the entire staff was absolutely delightful and attentive to my family of five. The highlight of our visit was working with Whitney in the apparel section. I was searching for the highly sought-after Factory Racing hooded sweatshirt. While they didn't have it in stock, Whitney mentioned they might get a shipment the following day. Since we live in the Bay Area and were just passing through, I was disappointed that I'd miss out by just one day. Whitney immediately went above and beyond. She offered to speak with her manager about shipping it to me, created an account, took my information, and promised to follow up. True to her word, she called me the very next day to let me know they could do it! She sent a secure payment link and got the sweatshirt shipped out promptly. I am incredibly impressed with Whitney's exceptional level of service, attention to detail, and flawless follow-through. Santa Clarita HD has earned a customer for life--highly recommend this dealership!

I am writing this to warn the community about severe business misconduct and unlawful practices at…read morethis location. I recently went in to purchase a motorcycle. During the paperwork process, the finance person explicitly pointed out a specific line item on my contract and told me it was a fee for "mandatory theft protection." When I dug into this deeper, I discovered it was actually a hidden charge for my 1k and 5k mile services--the exact same services the finance person had just explicitly told me were free because they were part of my ESP plan. When I asked for copies of my signed documents before leaving, the finance guy said I didn't need them now and would get them when I picked up my bike a couple days later. This in and of itself is a violation. Far worse than this deceptive behavior, I later discovered that my signature had been forged on a contract document without my knowledge or consent. Forgery and contract deception are serious violations, not standard dealership misunderstandings. When I confronted the dealership management with the evidence, they were forced to void the transaction and return my trade-in vehicle. While I am glad to have my property back, management has completely blown me off, refusing to take accountability or explain why their staff is falsifying charges, withholding paperwork, and forging customer signatures. This is a massive breach of trust and a serious consumer violation that should not be swept under the rug. A formal complaint has been officially filed with the California DMV Investigations Division. If you choose to do business here, check your paperwork line-by-line with extreme scrutiny before you leave.

Yes, Factory MX receives the coveted 5 star rating. Thank…read moreyou for meeting all my MX needs. Reasonable Pricing. Prompt Professional Service. Friendly Atmosphere. Factory MX had the part when my local dealerships didn't. tire mounting is priced lower than most. Re-jet'd and rebuilt the front suspension of my CRF 450 and it runs like a beast. They're expanding the shop too. Update April 2017: Took my KLR to Factory MX to get new tires before the ride to Death Valley. Glad I took it to Factory they made sure my bike was trip ready. We took the 15 and the conditions were horrible that evening. I made it back in one piece safely thanks to Factory MX

I called to see if they would be able to do a quick tire change and they were able to get me my…read morewheels back within a couple of hours. Prices were very reasonable and the staff was helpful. This was my first time going to this shop and I will be back for other services in the future. Thanks again

Came in to check out the Ninja 500 and the R3, and had a fantastic experience from start to finish…read more Melvin was our salesperson, and he was absolutely fantastic. He made the entire process quick and easy, and we were in and out in no time. A big shoutout to Brandon as well! He took the time to explain all the riding gear, especially helmets, and let us try on so many different options. He was incredibly knowledgeable and answered every question I had, making it easy to find the right fit. If I could give more than 5 stars, I absolutely would. Highly recommend this dealership for their outstanding customer service!

i've been there a few times and I notice the have a poor service , , last time I purchased…read moresomething the guy walked me with my bag to the exit door , we recently visited again with $50k to buy two racing bikes but we had no luck, we went to magnum store at van nuts and they help us great , we're happy with a 2023 kawa ,

Very rare to find a dealer that doesn't throw on unnecessary fees AND offer a fair price. I have…read morebeen riding for 20 years, and was tired of the hassle of private sellers and dealer games. I picked up a super clean gsxr 600 from Lyon and it's been great. Thank you!

Found this place on Facebook marketplace but never actually made a jump till 2 years later. I came…read moreto purchase a 2021 R3 but it didn't happen, not because it wasn't there but it wasn't for me. I am height challenge, feet 5'1". Lyon gave me lots of information and suggestions, he's obviously not just trying to make a sale but he wants to make sure the bike was the right fit for me. I really appreciated his time and honesty, this is the kind genuine that is hard to find these days. I am definitely going to keep an eye on his site for what I am looking for.

Great shop with caring, knowledgeable people. Highly recommend them. A real family owned business!read more

This is the shop for me! Very down to earth people!…read moreGreat customer service! I don't understand the negative reviews. I just bought a 2nd hand GS and it needed its regular service plus I just wanted it looked over before using it for long rides. I was in search for a good friendly shop to build a relationship with because I know I will need the scheduled maintenance done on my bike. I decided to call West Valley Cycle Sales and talked to Robyne. She was very nice and accommodating! Scheduled me right away! I was the first customer at their shop and Joseph took care of checking my bike. He was very thorough! He spent the time to explain and go through everything with me. Their service fee was very reasonable. Overall, great experience with this shop. They have definitely earned my business! I will be recommending them to all my BMW biker friends! Thank you, Joseph and Robyne!!!

My friend recommended this shop and it was right around the corner from my place…read more They came to pick up my dead bike and brought it back to life Attention to detail and customer service is prompt. Pricing is fair. Please support local shops and small businesses.

Wow! Amazing work, friendly staff and all you can ask for in a shop to take care of your beloved…read morebike! I've been brining my Honda 83 C70, for tune ups, brake replacement and I am always pleased with the work that they've done. Thanks Moto Pops!

A friendly crew that does quick and honest work. Pranav was…read moresuper helpful with my tires replacement. Suggested a good set with a fair price and assisted with the rebate. They even informed me of an issue that I should look into. A definite recommend.

I've taken my 2021 Honda Rebel a couple times now for regular maintenance and tire changes. The…read moreprice is fair and the service is great. They really do know what they're doing. I've also gone through them to buy a mirrored visor for my Z1R Jackal helmet. So they're able to help you out in more ways than just servicing/fixing your bike. Definitely check them out!

Adam did a great job with my 2016 yz250f…read more Glad I found him. I would definitely recommend him again

It's taken me a while to write this review, but now it's time. Adam is one of the best motorcycle…read moremechanics that I've ever come across. I have an unusual motorcycle, and he is the only mechanic I want to work on it. No matter what the issue, he solves it for me, and his prices are always more than fair. Thanks, Adam.