Came in to check out the Ninja 500 and the R3, and had a fantastic experience from start to finish. Melvin was our salesperson, and he was absolutely fantastic. He made the entire process quick and easy, and we were in and out in no time. A big shoutout to Brandon as well! He took the time to explain all the riding gear, especially helmets, and let us try on so many different options. He was incredibly knowledgeable and answered every question I had, making it easy to find the right fit. If I could give more than 5 stars, I absolutely would. Highly recommend this dealership for their outstanding customer service! read more

i've been there a few times and I notice the have a poor service , , last time I purchased something the guy walked me with my bag to the exit door , we recently visited again with $50k to buy two racing bikes but we had no luck, we went to magnum store at van nuts and they help us great , we're happy with a 2023 kawa , read more

Review for the service department: Super friendly and easy to work with! Prices are also very reasonable compared to other local shops. Brought in a set of wheels off my Vespa to have the shop swap out to a new set of tires. I provided the tires myself and the shop charged $50 per wheel to get the tires swapped and balanced. Wheels were ready for pickup the following day and were nice and clean. Thanks again! read more

Sales - (5/5 Excellent) Service - (2/5 Below Average) This year I purchased both a Triumph Scrambler and an Aprilia Tuareg 660 Rally from this dealership. Here's my honest review of their Sales and Service Departments: Sales: Brandon was outstanding to work with -- professional, honest, and great with communication. He kept me updated on the progress of my special-order Aprilia and honored a competitive price match on my Triumph. The Finance Department was equally efficient and transparent. There were no high-pressure add-ons or upselling tactics, and both purchases were completed in about 30 minutes each. I truly appreciated how simple and straightforward the entire sales experience was. Service: Unfortunately, the Service Department was a completely different experience. For my Triumph's first service, I needed a broken bolt removed to replace both clutch and brake levers, and to have the service wrench light reset. I was charged 1.5 hours of labor for a task that typically takes 15 minutes. The service light wasn't reset, and when I picked up the bike, the seat wasn't properly latched -- something I luckily noticed before transporting it home. For my Aprilia's first service, I scheduled the work to include installation of the quick shifter and heated grips. The total cost was around $1,000. Despite having an appointment and being told the bike would be ready by the end of the day, I was later informed it hadn't even been touched. When I returned the next day -- a four-hour round trip costing roughly $100 in gas -- I was told the bike was "done," only to be informed in person that a technician smelled a burnt-clutch odor in the oil and suggested I leave it for further inspection. No details, no follow-up plan, and no quick diagnostic -- just a vague recommendation to spend more money on a new evaluation. When I asked if a simple clutch test was performed, I was told they were "too busy." At that point, it was clear my time and investment weren't valued. I chose not to authorize more labor for a potential warranty issue, and decided I won't be returning for future service. Positive Note: Izzy, who works the service counter, deserves recognition -- always polite, professional, and genuinely helpful. Final Thoughts: Customers expect to build trust and confidence with a dealership's service department. Unfortunately, I left with neither. While the Sales Team was excellent, my experiences with Service -- especially with technician Eric -- were disappointing and have completely eroded my confidence in their operation. I would not recommend this dealership for service. read more

I got my bike fix here they are the best thank you for everything you do i will be back in the future

Really stoked with all my experiences at TO Powersports - just brought in my bike for a maintenance/service for a great price and they were super quick. I then brought the bike in for a tail tidy and they did an awesome job, I'm super happy with it. Courtney at the service department is amazing. Great showroom too, they have a ton of gear and bikes for sale. Luis, Brandon, and Dakota were also super nice - they helped me when I took a big L and dropped my cardholder into a street grate (got lucky) read more

Thousand Oaks Powersports - Tidy Tuck done by TO Powersports - Motorcycle Dealers Near Me - Thousand Oaks, California

5 years ago when I got my first bike I would have given these guys 2 stars, but recently they changed my mind I bought a 2026 RSV4 from Luis and he helped me make a deal I couldn't refuse. Jesus in Service was great with helping me with my first service and he was great especially since I'm very particular and want everything done right so I'm a customer from hell lol and last thank you Brandon for helping me around the parts department. Definitely a step up from 5 years ago read more

Called about an E2 and spoke with Mark, who said he needed to go through inventory after the weekend and would call me back. He never did. I ended up calling again and spoke with Isaac, who confirmed the E2 was listed at $1,999. I said yes, that's what I'm calling about. He offered to give me an out-the-door price. That number came back at $2,864.77. When I asked for a breakdown, I was told: $300 freight $199 dealer prep ~$200 tax $180 in "other fees" (which he couldn't clearly explain) Despite all that, I was still ready to move forward and offered to pay with my debit card -- only to be told there's another fee for that. Now the total jumped to $2,944.98. Then comes the real kicker: the bike has a large scratch on the fender, which is apparently why it's on "sale." Between the lack of follow-up, vague fees, surprise payment charges, and undisclosed damage, this felt like a straight money grab. Definitely recommend steering clear. read more

Thousand Oaks Powersports - Telling us he took$400 for the scratch when that wasn't implied in the initial conversation. - Motorcycle Dealers Near Me - Thousand Oaks, California

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Terrible service. You must have a Green Card to even try to finance anything with them. I went in looking to finance a ZX6R they had listed for over $14,500. I had $7,000 ready as a down payment, and I was also planning to trade in my Ninja Kawasaki 400 EX. My credit score was between 650-670, and they ran my credit without telling me that you must be a U.S. permanent resident to qualify. It doesn't matter if you have a visa, a work permit, or a Social Security Number, if you're not a Green Card holder, they won't approve you. I was denied simply for not being a permanent resident. The person who helped me was named "Elizabeth." I ended up wasting my time and hurting my credit score for absolutely nothing. read more

I made an appointment and true to my nature as a North East native, I arrived early. The staff here helped remind me that we dont do that here in California by holding an in depth conversation about the most ideal quantity of tacos to eat for lunch in various circumstances. Once the staff had reached the traditional 25-30 minutes late mark, they ushered me to their service staff, whom I was assured could perform the relatively simple task of replacing a tire. A rather dim-witted gentleman eventually gained sufficient cognitive traction to understand that I had an appointment to inspect and perhaps even replace a tire. It took a few tries, but eventually I think he was able to write down the name of the manufacturer. It took three repetitions of the name, not including the one additional time where I spelled out the letters phonetically. Navigating around some additional small talk which seems to be the norm here for people with time to waste, we eventually got around to actually inspecting the tire. Once I had successfully persuaded the chromosomally abundant person that the tire was, indeed, flat and was likely rendered into this state through some irreparable damage to its integrity my spirits were high. I had hope. Alas, hope is all too often the first step to disappointment. Upon further review, the gentleman attempted to inform of the results of his diagnostic inspection via my telephone. Ten digits was entirely too much, however, to handle, and after a rather patient wait I simply approached him and asked about it. He informed me he the tire needed replacement but did not know how to order the tire. I swiftly departed through the blizzard of red flags and sought a dealer licensed maintenance facility. 2/10 The shops best feature is the astro-turf out front. read more

I went to TOPS to look at and buy a new/old stock KTM 1290 SDGT they had on ad for $12,999 the bike was in the showroom and had a couple issues like missing pin number and clutch not engaging. Not a big deal as I knew it would be repaired. I spoke to salesman #1 Melvin and asked about pricing and added fees, his response was on this bike the price was the advertise price plus tax and license, I asked for an out the door price and it was more than the advertise price tax and license. I inquired about the extra fees and he said there was a prep fee added to the price....enter salesman #2 Jason who was listening to the conversation and joined in that Melvin was wrong and the price was indeed advertise price plus tax and license... I said great what's the OTD price? Then Melvin and Jason couldn't agree on how to work out the OTD price. Enter salesman #3 Carlos who sat down, worked out a OTD price of $18k including advertise, price, tax license, destination, dealer prep, and anything else you could throw on. That's when the arguments started between the salesman while I'm standing there these guys are going at it about the price and what's going on, I put in and asked for a manager. Their response was there is no manager there. They're all the manager. I say when you guys figure it out..call me and I walk out, never to hear from anyone from the store. I own three motorcycles and live in the area and have been in that store numerous times to look at and buy a motorcycle and every time I walk out very unhappy with how they do business. Save yourself some time and go somewhere else. read more

Well, it happened, it's finally happened. Luis and Mike made me a deal that I could not refuse. Just picked up my 2025 Yamaha MT-09 from TO Power Sports and in LOVE. Mike and Luis had been patient (understatement) with me over the past year, and glad it happened now with the 2025. Continuous follow up, professionalism, knowledge, Luis knows what he is doing and has to patience to stick with you without being pushy. Mary in Finance was beyond awesome, fun and funny to work with. Great team, great deal and hands down a great experience. Downside, and something that has left a little perturbed with a place that sells performance bikes like Yamaha, Aprilia, etc. I asked the Tech if we could setup a fitting to FIT and ADJUST the bike to ME and dial in the suspension. The Tech looked at me confused and asked "what do you mean FIT and ADJUST the bike to YOU, and adjust your suspension...? I am not sure what you are asking me to do..." You're a technician, at a motorcycle shop, and fitting and adjusting a motorcycle, as well as adjusting the suspension to a rider is not just needed, BUT a safety issue as well as a bike with ride/handle differently based on inseam, height, reach and WEIGHT!!! This is my only hold back on recommending fellow riders in Servicing/Buying here. Sales staff, AMAZING! Service Writers and Manager, GREAT! That Technician, not so much... read more

If there was such a thing as SIX STARS, the service department (as well as the parts department) at Thousand Oaks Powersports would definitely receive SIX STARS. I've had work done on several of my Vespa's at TOPS and from the friendly, welcoming warm personalities to their gracious willingness to pick up my vehicles from my house, to the reasonably priced service and professionally complete work, everything is top notch. They understood my needs and accommodated those needs in every way. As soon as my Ducati's need work, I plan on taking those ladies to TOPS as well. Thank you to everyone in the service department and Liz in the parts department. You guys truly deserve an A+ read more

Do not buy from here, do not get your bike serviced here. They are a complete rip off. They only do refunds on to a gift card, even when i returned the item the next day. They tried to charge me $240 to change a tire. By far the worst powersports store that I've ever been too. read more

The shop is amazing. I highly recommend this business to get Motorcycle service done. Or materials! They really help you with exactly what you need. definitely go speak with Eric. I recommend this business to any family friend. They really do good honest work! Thanks to the mechanics and coworkers there for running such a great establishment highly recommended read more

Thousand Oaks Powersports - Motorcycle Dealers Near Me - Thousand Oaks, California

Had a great experience in the service department.. there's a couple knowledgeable girls that work the front desk that made sure they got me the parts I needed and that they were put on and that my bike was completely taken care of. Came back better than new and the pricing Was right on point., So if you don't wanna go and talk to a bunch of old guys and then have your bike sitting in the back, not getting worked on then head over to Thousand Oaks Powersports service department read more

Be careful of the clearance rack price. I purchased a shirt that was clearly marked with a discount (red/purple dot on the tag) and the salesperson did not include the discount; I paid full price. read more

Update 10/5/24 I received a call from the manager (I believe was his title) from TO Powersports regarding my review. He was understanding of my frustration and vowed to make the situation right. So much so in fact, that he made a trip to my house to retrieve the wheel, offered to replace the tire, and eventually replaced the tubliss system. I picked up the wheel today (and spoke with Mark from Service) with a new tire and tubliss system. This level of customer service was above any beyond any resolution I thought possible - for any business. Truly, thank you TO Powersports for standing behind your service and making it right, well done!! read more

Came to check out a bike, around 7k for it, I really liked it and when it came out to paying for it. It was 11k finance + 4k deposit...how tf am I supposed to pay 11k on a 3-4k finance and no I don't have bad credit. At the time I had around 730credit read more

Came all the way to Thousand oaks from Long Beach because they have the best deals hands down can't explain how great Matt and Jim treated me I've never been treated better at a store look for Matt and Jim they will take care of ya read more

Thousand Oaks Powersports - Motorcycle Dealers Near Me - Thousand Oaks, California

I was in the market for a small CC sport bike for around town and the local canyons. Went in to powersports and was greeted by salesperson Brandon. Long story short, I road away, with a 2025 Yamaha MT03. I love the bike, and Brandon was very knowledgeable, nice and gave me a great price. I couldn't be happier! Thank you Brandon. read more

Great motorcycle store that has alot of motorcycle gear and accessories. Help staff is always friendly and not pushy about buying things. The salesmen are also just as easy going but more than willing to help you find the right motorcycle that suits you. Only thing I wish they had was another lot sale like they do every year! Missed out on the last one so it'd be nice to catch a great deal during it. Great spot though to come check out read more

Came in to have tire replaced which I brought with me. 2 hours later and $186 lighter went home. 3 days later front tire is flat. Go back and am told another $250 required for parts. In 6 years this bike has only lost a psi per week. Who damaged the seal. Was fine coming in. Makes this a $430 tire replacement excluding cost of tire. Never again at T. O. Powersport read more

Thousand Oaks Powersports - Service dept. - Motorcycle Dealers Near Me - Thousand Oaks, California

Have been going in to T.O. for the last couple years now, and I haven't had bad service yet. The guys, and girls behind the counter make sure to go the extra step to make it a pleasant experience. I'm going to bring in one of my projects to get the professional touch and maybe some feedback. See you guys soon! read more

Please double check everything!! Purchased this in the middle of last month and haven't been available to ride much, but after a ride realized coolant is leaking bad! After removing some covers, come to find out the service department completely forgot to install the cap on the reservoir! Thankfully I wasn't on a long ride or this could've been extremely dangerous as coolant is very slippery. Check every component on your bike and I would recommend finding somewhere else to get your bikes serviced. Piss pore workmanship regardless read more

Thousand Oaks Powersports - Kawasaki ninja 650 2023!! - Motorcycle Dealers Near Me - Thousand Oaks, California

Just had my Vespa returned to me from T. O. Powersports, Courtney in service was fantastic to work with and handled my service with great customer service. During the service and changing of tires and a front shock they noticed that my "EFI" light was coming on and restricting acceleration, they did not have the equipment to diagnose and took it to a Vespa dealer. They discovered the issue and as it wasn't doing that before I brought it in.. they directed the Vespa dealer to correct the issue and they covered the additional cost as well as transporting the Vespa to LA and back to me. Even though they are no longer a Vespa dealer I will continue to take my Vespa there for service. I can't recommend them enough and again a big shout out and thank you to Courtney and her team. read more

I've been a customer of this shop for many years now and I always appreciate their effort. Today I went in to purchase a new KTM motorcycle while also picking up a part I had ordered and having their service department do a small service job. Starting with the guys in service, Jason, Chris, Zach and Mason were all great and knocked out my small service request while I waited; thank you guys! Mark and Christian in sales took good care of me and got me what I feel was a good deal on the bike I wanted. Matt in finance made the paperwork process easy and simple. Last, but not least, Mike and Michael in parts made sure to get me the parts I requested and were patient with me despite the fact that they were closing as we were finishing up. THANK YOU Thousand Oaks Powersports Team, much appreciate everything! If you're in the region and need a new bike or service or parts for your existing bike, give these guys a shot. read more

Thousand Oaks Powersports - 2022 KTM 300 XC TPI - Motorcycle Dealers Near Me - Thousand Oaks, California

A. Bought an item on Tuesday and it failed that night. Brought it back for a return or exchange two days later and they wouldn't take it back. Said they would have to eat it. So I should eat it instead of them. Classic for these clowns. We need a good local shop. Recommend CalCoast or even better TRE. I'd drive an hour out of my way rather than walk into this shop again. B. Should be investigated for price gouging. read more

Zacc went above and beyond helping me find the perfect motorcycle helmet. He was very knowledgeable and was able to answer any questions I had. Thanks to Zacc and the team at Thousand Oaks Powersports. Highly recommend! read more

I purchased a new Yamaha motorcycle from Thousand Oaks Powersports, my salesman Luis was super friendly and very knowledgeable. Jim in finance and Troy in parts were awesome. Great overall experience. Definitely recommend. The service department set the air pressure in my tires perfect and also set the clock! What a pleasure to deal with them. Highly recommend. read more

I wasn't planning getting a bike this soon but when I saw the Kawasaki Ninja 400 KRT, I knew I wanted it for my collection. I have a few dealerships that I frequent but none had the 2023 Ninja 400KRT in stock. Came across Thousand Oaks Powersports on CycleTrader and sent in an inquiry if they were okay with an online transaction. Big thank you to Ike, Christian, Mark, and delivery guy (sorry) - Made the purchase transparent and smooth. Got the bike delivered. It is even more beautiful in person. Thank you Thousand Oaks Powersports 2023 Ninja 400 KRT read more

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So having been in the business for 30 years I did expect more from Thousand Oaks Powersports. If you want to be jacked around and treated rudely then go here. Everyone I met appeared have something stuck up there you know what. It blows me away The entitlement of the Sales and Parts staff at this store. I will say Parts was more helpful, don't know if it was a manager I was speaking to, but the jock was not too palatable. I'm guessing that the girl who smiled would've been finance. Go find yourself another store. read more

Easy in Easy Out ! I recently bought a new Triumph from the fine folks @ TOPS it's always a nerve racking situation buying a new car, motorcycles and rocket ships ! I first called and got Christian on the line, he was chill, not pushy, got me some basic numbers and that was it. I liked the fact that I wasn't being "sold" just a dude helping another. Once I decide what I wanted and what I wanted to pay, I went in and told them and POW ! they said ok, they could do that and that was it, the deal was done ! Simple no bull shit, no games. Mark the money man was chill and cool, again no games or run around ! I liked the folks there, the store is clean, organized and open. If I had one criticism or one thing I was not super pleased about it would be that I used a credit card to put half the $$$ of the bike on a VISA card and unfortunately for VISA / MASTERCARD they charge an extra 2.5% fee to the dealer so the dealer in return charges the customer ( I guess thats how it works) its apparently only for large purchases (Like a bike) and to use an AMEX card the % is even higher I think like 6.5% (but I'm not 100% sure). Sure its sucks that these credit card companies charge the stores but charging it back to the customer just blows. In my case it wasn't a deal breaker, and the guys at the store and the overall experience was solid, so I didn't make a big deal about the additional % charge to my card. That's it ! Good Times @ TOPS. I got a Killer Bike at a very good deal ! Thanks To Christian & Mark read more

Thousand Oaks Powersports - Motorcycle Dealers Near Me - Thousand Oaks, California

If I could give zero stars I will give them. Poor customer service!!! Just trying to sell you and they don't care if you need it or not. They lies on your face! Ridiculous experience read more

Thousand Oaks Powersports - Motorcycle Dealers Near Me - Thousand Oaks, California

All customers be aware!!!! Sold me a broken Bell Helmet and don't want to replace it... Michael the Salsman lies on my face next to Mike his general manager. Mike was rued and didn't want to help with the situation. read more

Thousand Oaks Powersports service department is incredibly corrupt. This is not only from my own personal experience, but many others I know have had similarly bad experiences. I recently brought in my bike because it wouldn't start. The service department decided it was best to replace the battery. After some time in the shop, they told me that the stator, regulator, and rectifier needed to be replaced as well. I decided to order the part myself to see if there was really an issue and what they were saying was legit. After taking apart those components myself, I found that nothing was wrong. I had made a point to ask if they were absolutely sure this was a problem, and the mechanic looked at me straight in the face and said yes. This is not the first time I have seen/heard of dishonesty with their service department. If you do not being lied to and scammed, I would avoid this corrupt and deceitful motorcycle shop. read more

My son had a puncture on his Royal Enfield - AAA cgarged me 150 to get it from Westlake high school to TO Powersports - apparently its an RV - Courtney there got him sorted quickly and efficiently - thanks for the great service. read more

Went in the other day with my niece looking to buy a new quad for her Christmas gift and walked away with one for myself as well with all new gear. Erick and Jim on the sales floor went above and beyond helping us and making sure we were happy and out of there with what we wanted. When looking for gear, we had one of the best sales person Carmen helping us. She treated my niece absolutely amazing the whole time, she helped with everything we needed and had a ton of patience, I highly recommend going to Thousand Oaks Powersports, and having these three great people help you out. This is going to be my one stop shop for all my dirt biking needs from now on!!!! read more

I really just wanted a chain for a stock CRF 70. No big ask but they didn't have one which would've been fine but instead of saying that they told me that all chains come in long lengths and need to be cut. I was surprised to hear that but asked if their shop could cut it to length for me. Salesperson said sure so I paid for the $58 dollar chain. That's right, $58 dollars for a chain but I was willing to get gouged a bit. Then, the shop tells me that they will charge me $50 dollars to cut the chain to size but they need the original chain so that they can count the links. Again, stock CRF 70. So now this chain will cost me $108 total plus tax. I chose not to cut this chain as I started to feel very anxious as this appears to be way too much hassle and money. I went home with my uncut chain and searched the internet. Well, they sell chains for CRF 70s for $20 dollars and they are already exactly the size needed. 86 links for a CRF 70 by the way. I didn't think I would ever really need to know that as I just wanted to buy a chain and fix my kids bike. So, I bought a chain on Amazon and went back to return the uncut chain. Unfortunately, they do not refund and only give store credit. I ask where does it say this as I do not see signs explaining this. The Manager says to me that it explains it on the receipt. I respond to him by saying that I can't see the conditions of purchase on a receipt until after I buy something? He looks puzzled and says "you got a point." Bottom line here is that the sales person sold me the incorrect and overpriced part, the shop was going to charge me money to modify the incorrect and overpriced part and the manager wanted me to keep the incorrect and overpriced part. The manager gave me store credit but unfortunately I really just wanted a chain for a stock CRF 70. read more

Be careful with their so called "sales" , that sale price won't mean anything after all their mark ups. The sale price was $3500 off and after all the fees and mark ups it went back up close to $3000. I understand charging for taxes (9.5%) factory freight ($400-$500) and the cost to build the bike however all the fees shouldn't have been more than $1,500, when I asked Christian Hodges VIA email and another worker VIA phone call for an itemization of the OTD price they never responded back or provided the info, I just wanted to know where was the additional fees are being applied to since the numbers weren't making sense. read more

Thousand Oaks Powersports - Reheated itemize of the OTD price , Christian went MIA after - Motorcycle Dealers Near Me - Thousand Oaks, California