I've ordered multiple items from this small business, and I can't say enough good things. Their…read morecustomer service is incredible, turnaround times are fast, and communication is truly above and beyond. On top of that, their pricing has consistently been the best I've found. Highly recommend--support small businesses like this one!

I'm confused by all of these rave reviews. A buddy of mine gave me a bite to ride for…read moretransportation before I had any way to get around when I hit town after a hard break up and had nothing left. But it had major issues, so I figured well, it's free, so I'll just go get everything fixed and then I'll give it back to him for the kind act of letting me use it. When I first arrived, he was on the phone, and I sat there for literally 15 minutes while he talked to a person, and then took another call for another 10 minutes while I sat there in his office, waiting for him to get off the phone. I should've left right then. The bike had a serious coolant leak, bad rear brake, a rear tire that had been burned on one spot all the way down to the threads, which I didn't know, the clutch was terrible, and worst of all, and the thing that I wanted to fix the most was that the bike sputtered when you took off, and this with a bad clutch as well, which made the bike actually quite dangerous to ride, This is what I wanted him to fix most besides the coolant leak. I had already done a bunch of research about it and found that this was a failing common to this model 2002 YZF-600R, which is the little cousin of the Yamaha R6. I told him as respectfully as I could that I had done a lot of research and the problem was almost always one of the coils on one of the cylinders and that the fix was pretty simple. He said with all the bravado I'm sure he could muster, and I'm paraphrasing, "well I have a whole bunch of other sources that have actually worked on bikes for many years "or something like that, completely dismissing anything I had said to him. So instead, he rebuild all four carburetors which cost me $1400. Totally unnecessary. I also said to him, please look over the entire bike, examine it and tell me what it needs and please find anything that needs fixing and I'll pay for it. I dropped the bike off in mid December. Two weeks or three weeks later, I called him and he said he hadn't had time to look at it. I called two weeks later and he said the same thing. Right before I was ready to just come get the bike, and go to someone else, he said he was waiting for some back ordered parts from China. Or somewhere. And every time I called him, he said they were back ordered and he still hadn't received them. These were just hoses. Finally in like March he said that the hoses had arrived, but they were the wrong ones. And then he said the old ones are OK so I'll just put those in. I came to get the bike, the sputter was still there, I found the horribly defective rear tire, that was a horrible accident, waiting to happen, noticed the clutch was the same as when I left it, and the sputtering was still there,. When I called him and told him about this, he said that he had ridden it and he didn't notice that. That's absolute bullshit. Anyone that's ever ridden a motorcycle,( I have ridden motorcycles, my whole life and I'm 55 years old) known immediately that that bike sputtered when you were initially taking off. So he said bring the bike back and I'll look at it again. He lied straight to my face. I'm sure of it. Reluctantly, I did take it back because I already had so much invested I wasn't gonna go anywhere else. He called me in May. This is five months after I drop the bike off. Five. Months. And guess what the problem was? A bad coil on one of the cylinders. I bought a new rear tire and he said he would install it for free. When I showed up, he said he needed $100 for the rear tire installation and then I told him that he had told me that he would install the rear tire for free. Then he got all shitty and said " why don't we just stop this here and you can just go. Take the bike." This guy had my bike for five months, totally ignored everything I said about what I wanted, charge me $1400 for something it didn't need, failed to inspect the motorcycle, didn't adjust the clutch, and totally lied about riding the bike after he had rebuilt the carburetors, unnecessarily. I have no doubt that this guy is a good motorcycle mechanic. And I have no doubt that he has his fans. And I also have no doubt that he can fix your motorcycle. But you better ask him when you're gonna get it back, because if you don't, he might keep it for five damn months and not fix it.

Review for the service department:…read more Super friendly and easy to work with! Prices are also very reasonable compared to other local shops. Brought in a set of wheels off my Vespa to have the shop swap out to a new set of tires. I provided the tires myself and the shop charged $50 per wheel to get the tires swapped and balanced. Wheels were ready for pickup the following day and were nice and clean. Thanks again!

Sales - (5/5 Excellent) Service - (2/5 Below Average)…read more This year I purchased both a Triumph Scrambler and an Aprilia Tuareg 660 Rally from this dealership. Here's my honest review of their Sales and Service Departments: Sales: Brandon was outstanding to work with -- professional, honest, and great with communication. He kept me updated on the progress of my special-order Aprilia and honored a competitive price match on my Triumph. The Finance Department was equally efficient and transparent. There were no high-pressure add-ons or upselling tactics, and both purchases were completed in about 30 minutes each. I truly appreciated how simple and straightforward the entire sales experience was. Service: Unfortunately, the Service Department was a completely different experience. For my Triumph's first service, I needed a broken bolt removed to replace both clutch and brake levers, and to have the service wrench light reset. I was charged 1.5 hours of labor for a task that typically takes 15 minutes. The service light wasn't reset, and when I picked up the bike, the seat wasn't properly latched -- something I luckily noticed before transporting it home. For my Aprilia's first service, I scheduled the work to include installation of the quick shifter and heated grips. The total cost was around $1,000. Despite having an appointment and being told the bike would be ready by the end of the day, I was later informed it hadn't even been touched. When I returned the next day -- a four-hour round trip costing roughly $100 in gas -- I was told the bike was "done," only to be informed in person that a technician smelled a burnt-clutch odor in the oil and suggested I leave it for further inspection. No details, no follow-up plan, and no quick diagnostic -- just a vague recommendation to spend more money on a new evaluation. When I asked if a simple clutch test was performed, I was told they were "too busy." At that point, it was clear my time and investment weren't valued. I chose not to authorize more labor for a potential warranty issue, and decided I won't be returning for future service. Positive Note: Izzy, who works the service counter, deserves recognition -- always polite, professional, and genuinely helpful. Final Thoughts: Customers expect to build trust and confidence with a dealership's service department. Unfortunately, I left with neither. While the Sales Team was excellent, my experiences with Service -- especially with technician Eric -- were disappointing and have completely eroded my confidence in their operation. I would not recommend this dealership for service.

Took my Kawasaki ZX4RR in to get the ECU flashed. Great communication all the way through the…read moreprocess and they did a fantastic and FAST job removing the ECU, sending it to Graves, and reinstalling. Bike came out with ZERO scratches / blemishes from their disassembly/assembly work which is NOT something you can particularly count on at other places. Super knowledgeable and friendly owner, and I was really happy with the final result and price. Look forward to bringing in more bikes

I was referred to John by another Yamaha rider (FZ8) who was very pleased with the work John had…read moredone on his bike. My bike needed service as it left me stranded, it wouldn't start back up when I reached my destination and had to call AAA to have it towed home. It was nothing that John wasn't able to cure with a full tuneup including chain & sprocket. But since I've passed the 80 age mark, I decided to treat myself to an ECU Flash and I'm so glad I did. No hesitation now when I shift gears and the response is fantastic. I haven't had a chance to determine if my top end has improved yet but am looking forward to testing it to find out. I ride a 2006 Yamaha FZ1 (1000cc) because I'm still too young to slow down. John took care of me and I'm Very Pleased with my decision to have him work on my bike. I'm looking forward to another 10+ years riding this bike, sharing the lane on the 101 & 405 and weaving my way through traffic. Thank you John, having a fantastic time riding on my tuned sport touring bike.

The owner is deceiving, liar, and not honest at all, he charges money based on the amount of work…read morethat supposedly thinks it's going to take, he said that he diagnosed my bike by simply looking at it!, and told me after the fact that just to start, and he wasn't sure!, that my carburetors need it to be cleaned and rebuild again, for $1400 just to start thinking that will fix my problem!, he is shyster very unprofessional, non scrupulous at all about the client!! Highly recommend to all of you before you check this place up, to have the facts and price right in front before you waist money and time with his channigans

I order a oil pump for Harley Davidson never installed It never took it out of the box brand new…read morepart wouldn't take returns over a slightly corner of the box bent up and not ripped. he even admitted to the real reason why he really wouldn't a return because he hasn't sold one in 5 years.. what does that have to do with the consumer?

Ryan is friendly and thorough. Did a full 10,000 mile service on my '21 HD Heritage, and it runs…read moreperfectly. Ready for my drive up the coast.

Ryan is awesome. I dropped off a 78 XLCR (AMF Sportster) that had numerous issues…read more Despite us having to locate a couple hard to find parts my bike was done quickly and more importantly fixed right. It has never run better. I can't recommend this place enough. For all my out of warranty bikes I will be taking them to Ryan. He is very honest, friendly and knows his stuff. Thanks Ryan

* **…read more We are new to the Ventura area, loyal to BMW motorad, looking for a new BMW moto dealer. This dealer won't be it. They don't get it. We've purchased 8 new BMW bikes over the last four years (three 1250 GSA's). Honestly - last week's visit here was a negative first experience for both my wife and I ... she rides an F700, Ural, R1250GSA, and an S1000XR (both do) ... so, I was encouraging her to sit on the new 1300. The sales rep seemed concerned (talked "at her" from a distance). Asking her to be careful sitting on the bike. Kinda insulting, she's an Orthopedic surgeon, flies airplanes, and has ridden all over Europe, BC, Mexico etc. on BMW motos. Premium Prices: Not a premium experience at all. 12k service on a 2024 GSA is $1031 Oh, and it's x 1.03 because they need to get another 3% out of you for "the privilege" of using your credit card. It's another $350 on top to flush the brakes. Service Receipt: incorrect Our service (receipt) paperwork owner's name is incorrect - but they're saying they can't correct it once it's paid for. Not okay. These aren't our people. Maybe they can be "your people?"

I purchased a Yamaha V-Star from out of the area and worked with Dagan at BMW/Motorcycle of Ventura…read moreCounty. He made a remote purchase simple: walk-around video by text, a straightforward itemized OTD (tax + DMV only), and smooth coordination while I arranged shipping. The bike arrived exactly as described. I later checked on the dealer-signed paperwork and received a prompt reply with the shipping label and tracking. Start to finish, the team was professional, responsive, and transparent. I'd gladly buy here again.

This place is simply the best. Mike is a super friendly guy who is genuinely happy when he sees a…read morecustomer walk in. And he really knows his stuff. There aren't 14 other projects sitting in the shop, so they are able to really pay close attention and care to each project. Their business model seems to be revolved around keeping their customers for the long term, instead of churning and burning as many jobs per day as possible like a lot of shops. They are proud of their work. I've gotten great service every time I visit here. Just today, my bonneville was having some idling issues so I took it in for a full twin carb cleaning and more. He turned the job around in a matter of hours from when I dropped it off. The thing runs like it's straight off the showroom floor. It's a brand new bike now. The prices are fantastic. Do yourself a favor and take your bike here and hang out for a bit. It's a hidden gem. The shop pup, Sky, is awesome too.

Honda, Honda...where have you gone? The Honda motorcycle dealers have closed in Woodland Hills and…read moreThousand Oaks. Must I go to Ventura...Simi Valley? The answer is NO. We found Colt Motor Sports in WV and all is well with the world. I called to make an appointment to service my CBR 600RR. I asked when I could bring her in and he said, "How 'bout now?" I brought her in and she was done in about two hours or so. The staff is uber friendly...they know what they're doing and they're speedy. I had to order new front brakes...they called me in two days to tell me they were in. I brought the bike in today to have the brakes installed...took less than twenty minutes. Sounds like they work on Italian bikes too. Ask for Mike...you will be pleased.

Honest, professional, and quality work. Don't know what else you could really ask for. His services…read moreare phenomenal and he even picked up and dropped off my bike. He was able to complete the job ahead of schedule and got me my bike back just in time for my ride the next day. I would highly recommend Benji to anyone that is looking for a shop with integrity. Prices are more than fair as well. Considering the attention to detail and service that went above and beyond what I expected, I'll definitely be referring Benji and his team to everyone. Thank you again!

I asked Benji to chk why it was my '83?V65 Magna motorcycle was overheating!! He removed the…read moremuffler system , several holes were welded, radiator system was flushed , a new rear tire , adjusted all valves ......WOW the bike runs like a brand new machine. Thanks , Benji

Great customer service, killer bikes. Rented one for the Zuma Triathalon and could not have been…read morebetter.

Owners are genuinely nice ... But I can't recommend this establishment to anyone I care about …read more I've walked in three times recently and the person that I encountered every time wasn't polite or friendly. I had service done and I was not satisfied with the work and paid a premium price . Service guys are super nice though. Lastly, this place sells quality equipment at a premium price ... I respect that .. that in no way is bad ... too rich for my blood .... I've found other shops that sell Giant and have decent prices .. along with friendly employees. If you choose to shop here . I hope you have a great experience and enjoy your purchase