Great shop with caring, knowledgeable people. Highly recommend them. A real family owned business!

This is the shop for me! Very down to earth people! Great customer service! I don't understand the negative reviews. I just bought a 2nd hand GS and it needed its regular service plus I just wanted it looked over before using it for long rides. I was in search for a good friendly shop to build a relationship with because I know I will need the scheduled maintenance done on my bike. I decided to call West Valley Cycle Sales and talked to Robyne. She was very nice and accommodating! Scheduled me right away! I was the first customer at their shop and Joseph took care of checking my bike. He was very thorough! He spent the time to explain and go through everything with me. Their service fee was very reasonable. Overall, great experience with this shop. They have definitely earned my business! I will be recommending them to all my BMW biker friends! Thank you, Joseph and Robyne!!! read more

I am very happy that I found this shop to work on my BMW R1250RT! On my first visit I met Robyne and she was super nice and scheduled the installation of my Helibars. I went for my appointment and the mechanic, Joseph, took my bike in on time and quickly got the installation completed and the cost was very reasonable. When he was done, he even took the time to let me sit on the bike so he could adjust the clutch and brake perches to exactly where I liked them. Clearly Joseph takes a lot of pride in his work and I really appreciated the care and professionalism. They were both very kind and I will be going there from now on for any maintenance or repair needs. Thanks Robyne and Joseph! read more

West Valley Cycle Sales - Helibars Installed! - Motorcycle Dealers Near Me - Winnetka, California

I came across West Valley Cycle Sales after trading Harley for a BMW motorcycle. The new to me bike had a license plate frame from West Valley Cycles, so I decided to call to make an appointment to have my bike serviced. Turned out that they had all the records for this bike and it matched my service booklet too. This was just the icing on the cake. This shop has been around for decades. Family owned business serving the West Valley. It's an unassuming shop from the outside, but step inside and you can feel the passion these people have for BMW motorcycles. There is an awesome selection of new bikes and riding gear for those in the market. The staff is friendly and helpful. The service for the bike was done promptly, efficiently and well priced. I'll be returning here for sure. read more

These people are GREAT. If you want to get a quality bike and have the best personalized service, this is the place! Ruth, Jay, John and all the folks at WVC are the best! Here's my bike in action! Keep 2 down everybody! Scott read more

West Valley Cycle Sales - Another great shot of my bike I got from WVC! On "The Snake". - Motorcycle Dealers Near Me - Winnetka, California

Called in looking for a bike! Got a great deal on a BMW Spoke to Rick!!! Always ask for Rick he's a good guy!

From simple to complex issues, the service has been flawless and friendly with a very personal touch - great dealership.

A family owned business that makes you feel like family. Ruth seems to know everything and takes the time to help you with whatever you may need and thanks to Joseph the mechanic, my machine is running smooth. read more

West Valley Cycle Sales - BMW R18 Classic - the best iteration of R18 in my humble opinion. Everything you need and nothing you don't. - Motorcycle Dealers Near Me - Winnetka, California

Very down to earth and reliable knowledge of BMW motorcycles. Took my 2014 C 650 Scooter for my first time getting it serviced. My dad gifted to me and I was at a loss at what he had done for it in the past. It needed some major work and they patiently walked me through what was needed and came up with a great plan. Very fair price. I've done my own work on past motorcycles or had a drive shaft, but scooters are something else. Extremely grateful for what they did for me and look forward to the next service visit. After they worked on it, I didn't realize all the quirks and noises I inherited with it could go away. read more

My husband has been bringing his BMW K1600 to West Valley Cycle & Sales since May of 2020. The first issue was for a BMW recall. West Valley Cycle assisted in making a convenient appointment and ensured him that the work would be completed in the schedule time, which it was. The work was exceptional and everyone at West Valley is personal and professional. Since then, West Valley Cycle has completed the work for two additional BMW recalls, both of which were handled with complete satisfaction. They also installed tires that my husband purchased elsewhere and provided to them. My husband has recently decided to sell the vehicle. West Valley just complete a tune up to ensure that the bike is in the best condition possible to facilitate the sale and help bring in top dollar. Each time that my husband has used West Valley Cycle, they have been accommodating, thorough, and extremely helpful. Their prices are also very reasonable compared to other BMW locations. We recommend West Valley Cycle without hesitation to anyone who is looking to have their motorcycle serviced. read more

I've been a customer of WVCS for over 3 decades and all I gotta say is that there's no other dealership I'd deal with. I've been there thru the thick and the thin with all of 'em and have always been treated like family. In fact, just purchased my 3rd bike from WVCS, a fantastic 2022 R1250GSA. Ruth and Jay are the best. Do yourself a favor and drop by to give 'em a shot...you won't regret it; there's no place like West Valley Cycle Sales! read more

West Valley Cycle Sales - Motorcycle Dealers Near Me - Winnetka, California

A great Family owned local shop for all of your BMW needs and more - I've been coming to West Valley Cycle for a few years now & had had them do work on multiple bikes over the years. Ruth, Jay & Team are all amazing to work with and do Quality work. They've come through for me multiple times & have always gone Above & Beyond my expectations, getting my 20 Year old BMW purring like new every time. Jay always takes a moment to explain how things work to me (which is great to learn about) and is an overall awesome mechanic. Would definitely recommend them as a great choice for anyone looking for a New or Preowned BMW Motorcycle or for being your Home Service shop for your existing bike. read more

Greeted by Ruth and Buddy, was shopping around for a R nine t. Learned a lot, bonded over our subarus, and felt at home. Can't wait to make a bad financial decision and buy a ride here.(bad financial decision cause I suck at managing my $$$) Watch out for Buddy's farts, it toasted my nose. read more

An old school motorcycle shop that is family owned and operated. A great place to buy and service your BMW motorcycle or scooter. When you open the door you're greeted by Buddy, the family Labrador to make you feel at home! read more

These folks are the bomb! I came to them with a crazy "Can you put a sidecar on my R Nine T?" question. I had not bought my bike from them, because I did not know about this shop yet. They took on the project with gusto, and knocked it out of the park! read more

West Valley Cycle Sales - That just happened!!! - Motorcycle Dealers Near Me - Winnetka, California

Ruth was super friendly and helpful. Just needed to get a oil filter for my s1000rr but will be coming back for the doggies and possibly a new bike in the bear future. Great place. Great people. Great service. Fair pricing. Watch out for the fish. read more

Ruth was amazing. As a relatively new rider, she never talked down to me (she is not that tall, haha) but seriously she was patient but focused, sweet but tough and I walked out with a new 1200GS. Thanks read more

I was skeptical coming here based on previous reviews. But after coming here, I realized that some of you are still on your moms teet. Ruth is blunt, honest, and to the point. She is not there to make the most profit, she wants you to make the best choice for YOU! I have been popping in randomly eyeing a new 800gs. Knowing that I wasn't going to buy anytime soon, she answered all of my questions, gave advice ect. I chatted with all the guys there for hours about bikes and what My plans were for the gs. As of today, I am the proud owner of a 2017 f800gsa. I was talked out of the aluminum, highly overpriced panniers, into the new bmw atacama luggage system, for about a quarter of the cost, and better for what I wanted to use them for! Highly recommend coming here to learn more about your next BMW MOTORRAD! read more

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I've had positive experiences with West Valley. I brought in a '93 bike -- my first bike ever -- and my questions were answered even though I was pretty clueless. Months later I called because I thought I needed to order a part, and the woman who answered the phone (Laurie, I believe) told me they could order it for me -- but that I really didn't need it, and she explained why. (She was correct.) Also, their rates for labor are lower than at my uncle's dealership in the Midwest. They're not hand holders and bad news is definitely not sugar-coated (they've given me my fair share, unfortunately). But they're honest and knowledgable. Plus, it's pretty cool that it's been a family-owned and -run business for so long. As long as I'm riding a BMW in LA, I'll happily bring it to West Valley. read more

Awesome place ! , What more can I say ?? Good things come in small packages!!... DON'T BELIEVE RUMORS ! COME in And SEE for YOURSELF !! read more

West Valley Cycle Sales - Motorcycle Dealers Near Me - Winnetka, California

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One of the best BMW dealers around, the oldest in the country. Family owned with hands on sales, parts and service, knowledgeable, very accommodating and very friendly. And Oh the bikes read more

Finally found a place to take my 650 GS where I feel that I am being treated well and pay a reasonable price to maintain my bike. After years of dealing with the Newbury Park arrogant guys this BMW no pretensions shop took care of my ride and set me up with a nice loaner for the two days my bike was at the shop. Top service and I plan to keep on being their customer. read more

As a new rider, Ruth at WVCS had the patience of a saint with my endless questions and research on BMW bikes. She was also realistic about bikes I should look at considering my level of expertise and goals. I've spent several hours there and watching how they treat their customers I'm convinced this is the shop I'll buy my bike from. People describe it as an old fashioned bike shop, I can see that. Great people, great resource, and am glad they're close to me. read more

Family owned business with what could be the most honest morals & staff period. jay the owner is to the point of what you need which is great, especially when every one else is out there to sell you unnecessary services. Always clean and the pups are super friendly. read more

Had a rear tire flat today on my new 1200GSA up on the freeway and was towed here. I was expecting to pay a couple hundred dollars to add to the misery. Big surprise, the mechanic suggested a repair as the tire is brand new. He put me in the front of the line, repaired it and then refused to take money! Hardly had time to finish my free coffee! Its been awhile since I was treated this way at any business! I did not purchase the bike here but they definitely made a new customer of me! read more

I Just bought my first bike!!! NOT FROM THESE PEOPLE... I called them because it's a classic WW2 BMW.. "THE OLD LADY" was the rudest person i have ever talked to on the phone. She asked me why did i buy this bike and told me i would never be able to find parts for it.... I replied "GREAT" so i called the write place? She basically told me good luck and not to bring my bike to there place. I will now have to drive an hour out of my way to service my bike. I will be more then happy to do this, for a more positive experience. I can't believe that THESE PEOPLE can be in business for this long. DO NOT let the sweet family owned and operated website fool you. MEAN PEOPLE SUCK... read more

You know what? There's a lot of negativity in this world ... and, if I were writing years ago after my first phone call, my review might contribute some more of it. ("Hello...I didn't BUY my BMW from you BUT could you...") (The reply wasn't "go to hell" but approached it in tone.) Again--IF I were writing THEN...more negative. Now I respectfully submit: West Valley is not only a "mom & pop" owned business (literally the oldest in the USA possibly) but a very SMALL, LONG, LONG-established one which, with all respect & without rancor, simply does not need the business of those who don't buy their motorcycles there (or gives that distinct impression). 'just sayin'. Know what you're getting into & "don't fight city hall." Positives: I've come to understand & appreciate "that lady"...and yeah...that was the reception I got to my first contact. I subsequently knew "what to expect" & she gave nice service professionally & efficiently. Another positive: I do believe they'd not sell you something you didn't need, that you WILL get the truth, unvarnished in all respects, for better or worse. Further, if you're BUYing a BMW & live nearby...talk to her & maybe become one of their clientele. That would be a good combination. Good luck. PS: More perspective--in 8 years I've tried nearly all major dealers within 3-5 hours of LA + some on 2 cross country trips; consequently I travel 5 hours round trip to my fav' dealer in Orange passing 1/2 dozen closer ones. Finding BMW motorcycle service that's consistent / easily approached, etc. (there are NO bargains, anywhere) is problematic, I've long heard & experienced. read more

The folks at West Valley Cycle were absolutely top notch. I would not hesitate to recommend them to anyone considering a BMW. I purchased a BMW from someone who lived near LA and for various reasons I could not actually look at the bike. This is the ONLY dealer in the LA area that I would trust as my eyes and ears in looking it over on my behalf. Not only did they do an impeccable job in testing the bike, but they were also nice enough to store the bike for FREE for several days while I worked out a deal with the seller and until I could pick it up. I had the pleasure with dealing with every person that works there. They were all as nice as can be and as friendly as you could hope and most importantly highly competent and very knowledgeable. I am not from the area, but I can say that I would ride my bike an hour or more out of the way for West Valley Cycle to look at it. West Valley Cycle is what a bike shop should be. read more

This is a classic old school family shop. This type of cycle shop was more common in the 70's when I first started with bikes. Now most shops are corporate investment group owned. Some prefer that big 'Nordstrom's' feel, and that's fine but I like this too. I always enjoy stopping in, having service, or asking questions. I hope to upgrade and get a new bike here soon. Oh ! , now I want a Cushman too.... read more

West Valley Cycle has been around longer than I have. You don't run a motorcycle shop for 52 years unless you're doing a lot of things right. Now, I have been going to shops for over 40 years, myself, and this is definitely an old-school motorcycle shop. The people here are passionate, dedicated and no-BS. That doesn't work for some people, but that's what you often get with hard-core enthusiasts in any walk of life. Stand around the shop for an hour or two checking out the bikes, of which they are extraordinarily knowledgable. Note the people who come in. Note how they act. Note how they're treated, based on how they act. They don't suffer fools at West Valley Cycle, and that will certainly result in a few bad ratings. read more

My experience with West Valley has been top notch and far better than larger dealerships. They take great care to ensure your satisfied with with buying your bike and getting your service. Ruth and John treat you more like family than a customer and if recommend them to anyone interested in a BMW. read more

In the past, I had a very bad experience with this shop. Their communication was nonexistent, services were below average, and they took a lot of time to fix your bike. Almost all of my repairs, I do at a different shop. However, against my better judgement, I went to their shop again (because I live close by). The reason for it being that I knew exactly what needed to be done, I just didn't have the time or tools to do it. I was hoping that they would be able to perform a simple task, as instructed. They were NOT!!!!!! In short, my problem was a missing cylinder. It has happened to me before, I'm very familiar with the problem. There could be many reasons for this problem, but the first thing to check would be the coil or plug. I took the bike to the shop, explained the problem to the shop manager, and was told that the bike would be done in a few days. A week later I went by the shop and was given a run around story about a part needing to be ordered from Stuttgart, Germany because NOBODY in the US has it in stock, apparently. I got the same story a week later, and another week later, and another week later. I had had enough of it, so I asked for the part number, went to a Long Beach dealer, and lo and behold I magically found it in stock. I brought the part back to the shop. Another week later, they still couldn't figure it out. Their official diagnosis was that this problem was a "doozy". I was given my bike back, and the "rare part that could only be found in Germany" (which they didn't even need). In the 2 months that my bike was at their shop, I didn't receive even one call from them on the status of the bike. So after 2 months of them not being able to diagnose a broken coil, I picked up the motorcycle in the same condition that I brought it in, and was presented with a bill for $500.00+ for the "work performed". They "replaced" the coil and sparkplugs, but they didn't fix the motorcycle. The next day I took my motorcycle to a dealership in Thousand Oaks. The manager Steve (awesome guy) told me that they would diagnose it as soon as possible. He called me the same night and told me that I had a bad coil. Who would have known... A couple of days later, the bike was done, as it should have been 2 months ago. This was just my experience, but I thought that I should share it here. I will NEVER, EVER, in my lifetime (or next), visit WVCS again. More power to the people that like this shop, but this shop should never be endorsed by BMW, in my opinion! It just gives a bad name to an otherwise awesome brand. read more

Service dept was Really a bad experience .Rude incompetent and did not fix my service problem.or maybe they did not know how to. would never go back to them for service parts or buying a motorcycle .would travel 20 miles further to get a professional experience read more

I recently purchased a new R1200GSA from West Valley Cycle Sales. This business has a remarkable commitment to customer satisfaction. It is "old school", and the owners and employees have a great balance of helping their customers without feeling pushy, entitled, or distant. During my purchase they offered up all manufacturer/dealer incentives available. I had done a lot of research, and without question got my best deal here. I like the non-boutique feel as well. If you are looking for a bike, parts, accessories, or service give them a shot. I think you will be happy you did. read more

I don't where these positive reviews come from (perhaps an alternate universe?) but I'd never set foot in West Valley BMW for any reason even though they are my closest dealer. After I bought my airhead I went to West Valley to get a master cylinder kit for the brake rebuild. I guess it was "That Lady" (thankfully I forgot her name) who told me, "you don't want to do that. It's going to leak just buy a new one." I immediately walked out of there and later purchased a rebuild kit from another dealer and had my master cylinder resleeved. It is working perfectly some seven years later thank you very much. The cost was $120 vs. $400 plus for the new m/c. If she had been right perhaps I could have excused her unfriendly and condescending tone, but she was patently wrong. Bottom line is, over the past few years, I've spent over $3000 in parts purchases and $2800 in labor from BMW shops that were friendly, helpful, and welcomed my business. ps: to "That Lady" First impressions are lasting impressions. read more

This place is awesome! By far the best dealership for BMW motorcycles, and all in all just awesome people. Business is family owned since 1954 and there is a reason why they are still up and running. For any of your BMW motorcycle needs, check out West Valley Cycle Sales for the best deal and experience around. Ruth is the most knowledgeable and sweetest lady, she and her staff will take care of you. Love these people! read more

I've been here a couple times and I have confidence in their work but they act like they're doing you a favor. Poorly organized and managed, wasted an entire day there. The place is pretty depressing to wait and is nothing around next time I will drive far out of my way to Thousand Oaks to just not deal with this place wish somebody would open a BMW motorcycle shop closer in SFV! read more

My experience with West Valley Cycle has been mixed. They're knowledgeable and do good service work as far as I could always tell. However, Laurie drove me away because whenever I would come in to buy parts for my older BMW, she always pestered me with, "Why don't you buy a new motorcycle" using one verbiage or another. She wasn't smooth or charming about, just annoying. When I finally upgraded my bike to a new one, I didn't even think about going there. read more

A hidden gem unique in so many ways: As a motorcycle dealer, this is one of the country's oldest - you can tell this is a legacy establishment. A treasure of history in the center of LA's heart and soul: the Valley. As a SoCal BMW motorcycle dealer: no other dealership comes close. As a family-run business: I've been to many family-run establishments, but the genuine care I received the first time I walked in their shop was on another level--almost of another time. We spoke about the rich history of the San Fernando Valley, and the lovely lady who had just assumed responsibility for the business (the family members who previously run the business had passed away recently) was kind enough to walk inside to her library and lend me a book by Kevin Roderick called "San Fernando Valley: America's Suburb" (a superb book), to welcome me back home (as I just moved back). What a wonderful person. I was doing my motorcycle maintenance in my garage, but having met the Richters I almost want something I can't handle fixing to happen so I have an excuse to go see them again! This family deserves all the support it can get. read more

I have to say that West Valley Cycle provides honest to goodness service. They are up front and direct without all the misleading hype of other dealers. I had the great pleasure of working with Ruth and she is a charm. My experience is you can trust her. If they can't do the deal, she'll tell you. I also don't think they will sell you things you don't need. In terms of service, this is like going back to all the best attributes of the local business in the 1950's; honest service, truthful and direct. I think you can expect to get fair dependable treatment and prices here. Thanks Ruth! read more