The worst experience. we ordered a custom cake for a baby shower. they said come in we have pictures to look through- no picture. so we show them a pic from a post online- she showed it to the baker and they agreed, charged us$320 which we paid in full upon order. we made filling/frosting choices on the spot And told them we would pick up a week later. No pick up time was established by the bakery. They then called 3 times to talk us OUT of the choices we made togethe. finally we complied just to get through the order.... The cake was truly very plainly decorated ( nothing like the photo we shared), it was off centered within layers unsupported internally to support the weight of itself and had already had a crack in the middle layer upon pick up. They had nobody to help get it loaded into our SUV and blamed us for arriving after a certain time- they never set a pick up time! Just a disaster, they didn't communicate well about anythin. the cake literally fell over because the weight was off centered before we made it to the event. We had to buy more desserts from Kroger Enroute to the event. read more