We went on City Cruises as part of our city pass. We made a reservation the day before for the…read more6:30pm boat ride. The check in process was easy. We arrived around 6:15 and all the spots on the top of the boat were taken so we sat inside. When the cruise starts you can move around the boat which was nice. Our tour guide was friendly. She only spoke for about 20 min of a 60 min ride though. I thought for sure I would learn more about the city. That was a bit disappointing. There are drinks and snacks for sale on the boat and a restroom available. Overall the boat ride was relaxing but I most likely wouldn't do it again.

Took this tour as part of CityPass and it was one of the must do as a tourist if you are visiting…read morein summer. Went there during July and it was great respite from the heat. They take you by the Toronto islands. The narration covers the different land marks and you get to see the skyline from the water. It was relaxing.

Our tour guide told us to wait til our tour time to go to the Maid of the Mist. We could have…read moregotten the line up before our time. Because of how long that took, we did not have enough time to do Behind the Falls. I requested a refund and have not received a reply to my emails.

worst tour !! scammers ! all they say is a lie! we had the worst experience. Not only they forgot…read moreabout us and not answering our calls after 2 hours , they cancelled 2 activities we paid in the last minutes. They do all that on purpose

What a great experience from kajama ship .. staff Derek was totally awesome and patience. He was…read morevery friendly and kind to our family and kids . Boat was not shaky and the food was very good .

We booked this last minute when our original plans got cancelled and this ended up being one of the…read morehighlights of our trip! I've never seen Toronto from the water so that was fun - there's gorgeous views and the day was lovely. The ship itself is impressive and the crew throw in lots of little touches like singing a sea shanty, firing a cannon, etc. At a little under two hours it felt like a good length of time. There's a bar onboard with a pretty decent selection. They even serve food, though we didn't try any.

Worst customer service, least trained staff that do not even have harbour licenses , most…read moreexpensive, the owner is unhinged from reality, often given tickets by the marine police for having too many passengers on board. Avoid this company, do yourself a favour and use the other taxi company or the city ferry

From the owner: Situated directly southwest of Yonge and Queens Quay intersection and east of The Weston hotel…read more We have been running for the past two years as a professional service that provides transportation to and from the Toronto Islands. We go directly to Ward's Island, Centre Island and Hanlan's Point. We also offer tours around the lake and through the Toronto Islands as well. We operate on a daily basis, not on a fixed schedule. Please call us in advance to book a tour of Lake Ontario or the Toronto Islands. We offer service to other locations as well, but the price varies. Call us if you would like a quote for an event.

Experienced and entertaining tour guide " Johnny" money well spent, phenomenal view of Niagara…read morefalls at lunch , as expected misty boat ride to the falls,he gave us a insider tip on catching the train and we were able to squeeze in an aquarium adventure. Johnny says he speaks7 languages fluently, and 11 total. Slightly egomaniacal- most guests found him exceptionally funny, grateful for the breadth and depth of his knowledge

Zoom Tours do not deliver on the services they promise, they treat their customers disrespectfully,…read moreand once they have your money they don't care about you anymore. They operate under several company names (such as Royal Niagara Tours), and pair those false names with empty business addresses to hide from complaints, deflect enquiries to "whatever tour computer booked through" (our tour guide Ali's words), and try and confuse anyone who tries to chase them to get their money back. We bought tour tickets from the Royal Niagara Tours website for the Niagara Falls Winter Festival of Lights tour. Their website advertised several different packages with optional inclusions, of which we chose the most expensive package that included all the sights and dinner. The trip started off with confusion and chaos. The bus arrived late, the tour guide (Ali) didn't know who he was picking up, and didn't know what activities anyone was doing. After a speedy bus trip (including plenty of horn blasting) to Niagara, we were hastily pushed to do activities that weren't included in the itinerary we booked. We couldn't ask questions because the tour guide (Ali) was extremely dismissive and rude and brushed us off while continuing to shout at other tour members. He tried to excuse his disrespectful behaviour by saying "he naturally has a loud voice", and has "37 years of your experience" as an excuse for his dismissiveness. Afterwards the tour guide (Ali) demanded we pay him for the activities, on top of the tour we already paid for. Although we bought the most expensive tour package, we were given the same experience as people who paid for the cheapest tour package. As for the sightseeing and activities, we didn't see most of the things advertised. What we did see was via a quick drive by on the bus. Taking photos of the Winter Festival of Lights wasn't possible on a moving bus. We didn't go to Niagara-on-the-lake as advertised. Seeing the falls illuminated was from the bus while we were leaving. The Winter Festival of Lights fireworks show advertised was to start at 8pm, but our tour guide (Ali) rushed everyone on to the bus and left at 7:30pm, angrily shouting at us that the fireworks had ended (even though the restaurant staff confirmed the fireworks show happened the night before and would be happening again that night). There was no time to explore Clifton Hill as advertised, and we were told by our tour guide (Ali) that if we wanted to see it we should eat fast. There was no free time at all even though they advertised 2-3 hours of free time. But the worst part of all was the dinner experience. The group dinner table was in the back corner of the restaurant, where we could barely see Niagara Falls, and the table didn't have enough seats for all guests. While waiting for a solution my girlfriend politely asked if there was somewhere else we could sit instead, but our tour guide (Ali) raised his voice towards her and told her that she was just "complaining, complaining, complaining!". Once the restaurant staff brought some extra chairs we headed to the buffet, but our tour guide (Ali) literally jumped in front of my girlfriend, raising his voice once again and saying "so you're not eating now!?", to which we politely and calmly replied that "we are going to the buffet to get food", which received yet another raised voice response from our tour guide (Ali) of "then why are you taking your bags!?". This is the point where I asked for contact details to call the tour company, as our tour guides behaviour was becoming too much to tolerate. The tour company representative agreed to settle for a refund, and asked me to send an email detailing the issues, which I did, but not surprisingly, after 3 months of trying, they still neglect to respond or give us our refund. Unfortunately there is a word limit for this review, but overall this was one of the worst tour experiences we've ever been on. We paid a premium price for what was supposed to be a unique and special Winter Festival of Lights experience, we were rushed around in disorganised and confused chaos, we didn't receive the advertised package of experiences, and we were treated horribly by the tour guide (Ali). We could've had a better experience for half the price by booking our own bus to and from Niagara, buying our own tickets for experiences, buying our own dinner, and saving ourselves the poor treatment from a rude tour guide and scam your company. I would not recommend anyone to book through Royal Niagara Tours or Zoom Tours, and carefully investigate any Niagara Tour company before booking, as they will more than likely try to hide behind some other business name.

In 50+ years of international travel, using the Hop On/Off bus almost at every stop, this was the…read moreworst. As soon as you get on you are told to separate the ticket buyer from the others with you and the buyer is then told where to sit. Then the buyer and the others wait and wait and wait until she tells each of those who got on before us the "rules". By the time she got to us, we had missed 4 stops and 20" of learning before she allowed us to have the earphones. Never seen such an inefficient system.

From the owner: City Sightseeing Toronto operates the iconic red double decker tours of Toronto, day trips to…read moreNiagara falls and season harbour & islands cruises. Locally owned and operating in Toronto for almost 30 years, we are excited to show you the best of Toronto!

"An Incredible Niagara Falls Tour... Just Don't Miss the Bus"…read more What a tour. Seriously, worth every dollar. From start to finish, this was an extremely professional and well-organized experience. The tour guide was knowledgeable, engaging, and kept everything moving smoothly throughout the day. One of the best parts is how convenient the pickup system is -- they have pickup locations near all the major hotels in Toronto, which makes the whole process incredibly easy for travelers. There are several add-on options for the tour, and I highly recommend three of them: 1. The boat ride into the falls 2. Journey Behind the Falls 3. The helicopter ride The helicopter ride especially is one of those "you only live once" experiences. If it's outside your budget, though, the boat ride and Behind the Falls are still more than enough to make for an amazing full day. One thing I'd personally skip is the tower stop. The views are fine, but honestly the tower in Toronto is much better. Now for the one major warning: the cancellation and rescheduling policy is brutal. Even if your flight is delayed or canceled and you provide proof, you are still out the full amount. No refund, no reschedule, no flexibility. We learned this the hard way after our flight got badly delayed. I contacted them hoping to move our booking to the next day and basically got told, "good luck and goodbye." That said... the story has a happy ending. We ended up sprinting through the airport, grabbing a taxi directly from the terminal to the pickup location, and arrived at 8:03 for an 8:00 AM pickup. I had been communicating with them during the chaos and they agreed to hold the bus for five minutes. We used three of those five minutes like it was the final scene of an action movie... but we made it. In the end, I absolutely recommend this tour. Just book carefully, maybe avoid scheduling it immediately after your arrival flight, or get travel insurance for peace of mind. If you plan ahead, you're going to have an incredible time with a professional, organized tour company at Niagara Falls.

This company was absolutely the best! Throughout the days/ weeks leading up to our tour I received…read moreemails and texts reminding me of information regarding pickup and what to expect. They made everything soooooo smooth. I arrived 10 min prior to arrival and our guide "John" met us there. He was amazing. Everything was so punctual. The minibus was filled with happy people! We did a few stops along the way including a toilet break at a beautiful flower park, a break for maple syrup tasting. John ensured everyone who purchased tickets to behind the falls and the steam boat tour had tickets. And he happily escorted our group to the front of the line. Everything went smooth and John along the way gave us facts about parks and buildings as well as a few fun history facts about Toronto. I highly recommend this tour. He was extremely patient and it's great for ppl of all ages.