What a great experience from kajama ship .. staff Derek was totally awesome and patience. He was…read morevery friendly and kind to our family and kids . Boat was not shaky and the food was very good .

We booked this last minute when our original plans got cancelled and this ended up being one of the…read morehighlights of our trip! I've never seen Toronto from the water so that was fun - there's gorgeous views and the day was lovely. The ship itself is impressive and the crew throw in lots of little touches like singing a sea shanty, firing a cannon, etc. At a little under two hours it felt like a good length of time. There's a bar onboard with a pretty decent selection. They even serve food, though we didn't try any.

We booked a boat tour of Lake Ontario with City Cruises with our city pass. I recommended getting…read morethere early so you can be first in line to get on the boat and subsequently first to go upstairs and get first dibs on seats. They have snacks and drinks for sale and you're able to move around the boat while it's in motion to look at everything. Our guide narrating everything was HILARIOUS, just absolutely hysterical. He had a very dry and witty sense of humor and was incredibly funny. I was laughing the whole time. He was under appreciated by his audience and I think that may have been to the speakers not being the clearest but I just stood up and moved closer to them.

WORST CUSTOMER SERVICE…read more I spent over $400 on 16 tickets for the Sunset Cruise for my birthday on September 27, 2025. We never made it because Toronto was completely gridlocked from the Messi event. I called and was told by one of the operators that I would be able to use the tickets another time, so I wasn't worried. When I actually tried to rebook, nobody answered the phone. After calling over and over, I was forced to use their texting service. Suddenly, I was told my tickets couldn't be used, I couldn't get a refund, and they wouldn't offer any credit or compensation. Instead, they told me to contact travel insurance. I'm from Northern Ontario. Why would I buy travel insurance for a day trip within my own province? Keeping over $400 for tickets that were never used and refusing to work with a customer in any way is terrible business. The complete lack of communication, impossible customer service, and unwillingness to stand behind what your staff told me is unacceptable. I won't be booking with this company again, and I wouldn't recommend anyone else does either.

Great service, providing fast service from and to the 3 Toronto Islands. Great view of the Toronto…read moreskyline from the taxi. Efficient payment system (they accept cards). They leave each dock every 5-10 minutes, so no need to wait until each taxi is full before departing.

This is my preferred way with getting to Hanlan's beach. Service is fairly quick, but can get a bit…read morebusy during the weekends at the peak of summer. Streetcar stops right in front of the pier where the boats are docked.

We did the 1 hour harbor tour and really enjoyed it! We had many great views of the skyline and…read moreenjoyed seeing the islands as well. The two person crew did a great job both driving the boat and talking about the sights we were seeing. I enjoyed learning a bit more about the city. One heads up...the stairs down into the main seating area are extremely steep. It's only a few, and the railings are sturdy, but for someone with balance or mobility challenges this could be hard. It might be worth calling ahead to see if space on the small back upper level is prioritized for those who can't navigate the stairs.

Amazing experience doing the boat tour of Toronto! Amazing staff! Really funny and friendly! Highly…read morerecommend this place to others!

Our guide was very knowledgeable about the area and made sure all our questions were answered. Tom…read morekept us engaged and made recommendations on things to do. We had a great time and would highly recommend him as a guide.

Would i recommend this tour ....... NO, i wish i had gone with my original idea of doing a self…read moretour, but thought this would be easier. To start with, ignore the photo on the website of a nice white coach, we were met with a rusty, broken windowed black coach with tape over the engine warning light on the dash! Driver/Guides driving abilities left a lot to be desired, pushing the coach to it's limits at speeds of over 120km/h, whilst barely holding the steering wheel. Unscheduled stop at a Maple Syrup factory. Although it was mentioned on the website there would be a drive round some other sights, i didn't expect 2 hours stopping on road sides looking over barriers at the river below. This meant limited daylight time exploring the falls. We ended up leaving the tour at the top of the falls tour and walking back to the boat area whilst the group went off to the additional meal stop. We also paid for the behind the falls add-on but this didn't happen and when asked the driver/guide only said it wasn't on his passenger list. I am therefore requesting a refund but the company are not responding to contact. Then to top it off, the driver/guide put up a sign in the bus suggesting a tip of between 15 and 25% of your cost. Why would i tip a driver/guide £50 on top of the tour cost for doing his job!

Melvin was THE BEST tour guide I've had to date!!…read more Had an amazing experience. First time in Toronto and Niagara Falls. I highly recommend this tour. Very informative. Free time to walk around, shop and eat. Great stops!! Of course my favorite was where I was able to do some wine tasting. Adorable little town. It was all so much better than I imagined. Cheers!!

I went on the Toronto to Niagara tour on Saturday, 9/2/2017. When registering for the tour online…read morethey give you the additional options of choosing whether you want to visit the Skylon Tower and/or taking the Hornblower Boat Cruise in Niagara Falls. I chose both and it only cost me $94.37 (in US dollars). In Canadian dollars it's $123.72. I made my reservations months ahead of time. After making the reservation, I received an email confirming all the details of trip including where to meet. The tour group met at Dundas Square (Toronto's answer to Times Square) at 8am. I got there half an hour early & waited. Toronto doesn't have as much crime as most large USA cities but you still should be somewhat streetwise at Dundas Square. One homeless guy thought I was waiting on a bus & tried to give me his bus transfer & another asked me if a nearby water fountain was working. But in true Canadian fashion both were polite in comparison to what you see in the States. Around 8am a shuttle bus & a black car showed up. Most people got in the shuttle but I rode the car & we separated. I think it was because the ones in the shuttle must not have chosen to go to the Skylon Tower or the boat cruise. The tour group who rode with me in the car consisted of 4 people total. Besides myself, there was a married couple originally from Peru but now living in San Francisco & our driver/tour guide. I believe his name was Melvin & he is an older, friendly white Canadian who is married to a woman from New Jersey. He's very proud of his country & is quite the historian. I slept half the way to Niagara Falls but I do remember Melvin playing a rousing choral version of the Canadian national anthem in his car along with some music that sounded like Christian pop. He has an offbeat Canadian sense of humor & sometimes you can't tell he's making a joke until he laughs at the end of it. A couple of the funnies I did get was when he joked about the US/Canada border being too big for Trump to build a border wall & knowing I live in Atlanta he ribbed me about how the Falcons lost the Super Bowl. When we got to the town of Niagara Falls, our first stop was at the Skylon Tower. At 520 feet, the tower has an observation deck that gives you a view of both the American & Canadian side of Niagara Falls. If you visit the observation deck it's best to wear a jacket because it's windy & chilly up there. We had our pictures taken before going up and once we got back down they will try to sell them to you with a photoshopped picture of the falls in the background. I bought two large photos placed inside a leather album for a little over $50. They also tried to sell me one where they photoshopped my upper body sticking out of a barrel going over the falls but I didn't buy that one. My favorite part of the tour was the Hornblower Boat Cruise that takes you as close as you'll want to get to the Canadian Niagara Falls. They give you thin plastic ponchos to wear because you're guaranteed to get wet. I stood in the front of the outside of the bottom deck. The ride is calm at first. Then the mist gets stronger until you get as wet as if it you were in a rainstorm. Up close the falls resemble the scene in the Ten Commandments movie when Moses parts the Red Sea. The walls of water will eventually be all you see besides the blue sky. It's an experience you don't want to miss. After the boat tour we stood on the balcony-like spectator area overlooking the falls. Then we went to the town of Niagara on the Lake, Ontario. It's a small, touristy town with a park & an old-fashioned downtown. The Prince of Wales Hotel (where some of the movie "It's A Wonderful Life" was filmed) is here. We ate a lunch at one of the local restaurants (the price of the meal isn't included in your tour payment). My meal consisted of a chicken sandwich and soda for a little over $10. Next we went to a wine tasting (included in our tour at no extra charge). It was here that I had my first taste of alcohol since 2009. The only one who didn't sample any of the world renown Canadian iced wine was our driver/tour guide. We also got to view the vineyard from a short distance. Before going back to Toronto some of the other things we saw: the outside of a reservoir that uses the water from Niagara Falls to generate electricity; a sort of botanical clock made of flowers; a cable car that crosses a gorge near the falls; a place commemorating Laura Secord (a woman who walked 20 miles to let British troops know American solders were nearby during the War of 1812); one of the world's smallest chapels (it looks barely large enough to squeeze in 2 or 3 people); & we even passed by an outdoor wedding in process. We got back to Toronto around 4pm. Melvin dropped the couple off at their hotel & then was kind enough to put me out near the guest house I was staying at. This was one of the most thorough tours I've ever been on. A perfect 5 stars!

This is on the actual ferry to the Centre island, and this is a must if you're in Toronto. It was…read moresuch a good experience to see the city on the water and it felt like we were transported to another world when we got to the islands. It was also really easy and efficient to just walk up and get tickets at the ferry terminal.

I went to Jack Layton Ferry Terminal on a Thursday around 2:06pm and there was a long line! The…read moreline went by fast so that's good. The ferry ride was smooth and it only took about 15 minutes to get to a Toronto Island using the ferry. It was fun seeing the different views of the Toronto skylines. I had lots of fun recording videos and taking pictures at the top deck on the boat. You can also choose where you want to sit, like if you want to be indoors or outdoors and you can constantly walk around the boat too. Ok so the reason why I took the ferry was because it brings you to Toronto Island. Toronto Island is a place with a lot of different activities and beaches. For example, they have a theme park, a variety of small beaches like a nude beach, and also places to sit and relax. You can also get a good Toronto skyline view there too! I'd recommend this ferry! It wasn't bumpy, but the boat can get crowded. Later, I found out that there are also a thing called "water taxis" if you want a private ride to and from the island, so that option would be good for people who don't want to be on a crowded boat.

We have over 30 cruises under our belt. During this time we have used different travel agencies,…read morethere has always been somewhat wanting in one capacity or other. I booked with Tiphanie Chong our first cruise with her. Tiphanie is well verse, very patience (I'm a senior) explained every detail very carefully so that I understood exactly what's involved. Even though I'm an experience cruiser. However can you imagine to my surprised when she called me and informed me the cruise rates have dropped. I'm so happy and thrilled. As I saved myself a bundle of money. The amount I saved from the 4 cruises that I had originally booked with her. Was enough to pay for another cruise. Now isn't that great service!

Having used the services of UCrusing for the past many years to every corner of the earth…read more Hercules is always very helpful in recommending the best deals and what to expect. All staff onsite are very well educated in all the different cruise lines and can give you a fair comparison of each one so there are no surprises.