Enjoyed my ride. It was short overall and worth the time and effort to reach Toronto Islands.read more

City of Toronto should be utilizing the Presto card system to pay fares. It is easy city gets to…read moreminimize transaction fees and a very high percentage of Toronto residents already have one. Even tourists get a Presto card to ride UPexpress and TTC. Toronto has a big investment in the PRESTO system, and it staff. Why is the parks department running an inefficient parallel system with a separate website for buying tickets. The Toronto parks dept does not have the in-house expertise in the maintenance of the new electronic ferries. In fact the appropriate planning for the electrical infrastructure did not happen under the parks department, so it was delighted to a more appropriate department. The same thing should happen with the island ferry fare payment system. Put it in the hands of PRESTO. Upgrade the ferries to PRESTO card now.

Great service, providing fast service from and to the 3 Toronto Islands. Great view of the Toronto…read moreskyline from the taxi. Efficient payment system (they accept cards). They leave each dock every 5-10 minutes, so no need to wait until each taxi is full before departing.

This is my preferred way with getting to Hanlan's beach. Service is fairly quick, but can get a bit…read morebusy during the weekends at the peak of summer. Streetcar stops right in front of the pier where the boats are docked.

We went on City Cruises as part of our city pass. We made a reservation the day before for the…read more6:30pm boat ride. The check in process was easy. We arrived around 6:15 and all the spots on the top of the boat were taken so we sat inside. When the cruise starts you can move around the boat which was nice. Our tour guide was friendly. She only spoke for about 20 min of a 60 min ride though. I thought for sure I would learn more about the city. That was a bit disappointing. There are drinks and snacks for sale on the boat and a restroom available. Overall the boat ride was relaxing but I most likely wouldn't do it again.

Took this tour as part of CityPass and it was one of the must do as a tourist if you are visiting…read morein summer. Went there during July and it was great respite from the heat. They take you by the Toronto islands. The narration covers the different land marks and you get to see the skyline from the water. It was relaxing.

Not sure what happened with everyone else's experience, but we had a great time on this water taxi…read more We walked from our hotel to the kiosk. There is a cash price and a credit card price. We paid the latter, which was $13.50. The poster clearly said the fare was one-way when we visited. After about a 5-10 minute wait, our water taxi had arrived. It felt like we were going high speed, with wind in our hair and a great view surrounding us 360 degrees. The taxi docked at Centre Island, and everyone disembarked.

I've been taking this water taxi for several years and always have a good experience…read more The water taxi is much easier to take than the ferry because you don't have to worry about schedules, and it's faster. It's also only a few dollars more expensive. Usually I take the water taxi to the island, and the ferry back. The ferry back is free, and you need to check the city time table. They have two docks - one at Yonge St and Queens Quay, behind the Greek restaurant, and one at York St and Queens Quay, behind Beaver Tails. Recently the price is $12.50 cash, $13.50 card, one way. You can expect to wait up to 45 minutes on a long weekend, or sunny Saturday or Sunday. Otherwise, this year I've never waited more than 20 minutes. Often it has been 5-10 minutes Usually I go to Hanlans and the ride is about 5 minutes. You get incredible views of the city and it's worth the trip. Note: depending on the waves in the lake, you may get splashed, so you might not want to sit close to the front of the boat.

Wow! What an amazing tour! My family and I booked a 1-hour boat tour with Toronto Harbour Tours…read morebefore our flight back home and we were very pleased with the service. The narrator had great energy and you can tell she either really loved her job or she enjoyed telling customers the history of the Toronto waterfront. I can't quite remember her name (apologies!) but our tour was on 05/27/19 at noon and our crew (especially the girl who gave the narration) had amazing humor, charm, and sass. We had also missed our 11am tour because we ran late in storing our luggage at a nearby storage locker and the staff person at the window had no issues rescheduling us for the 12pm tour. Amazing!

We did the 1 hour harbor tour and really enjoyed it! We had many great views of the skyline and…read moreenjoyed seeing the islands as well. The two person crew did a great job both driving the boat and talking about the sights we were seeing. I enjoyed learning a bit more about the city. One heads up...the stairs down into the main seating area are extremely steep. It's only a few, and the railings are sturdy, but for someone with balance or mobility challenges this could be hard. It might be worth calling ahead to see if space on the small back upper level is prioritized for those who can't navigate the stairs.

My family and I wanted to go to Centre Island and I told the staff but they dropped us off at Wards…read moreIsland without saying anything. When my family and I (4) got back to Toronto I explained the situation and the very disrespectful staff told me that it was my problem and they don't announce the stops. He was very rude, however, later I talked to the manager and he was a true gentleman. He apologized and offered me 8 free tickets. He mentioned that he had problems in the past with that individual. So I recommend the Otter Guy Water Taxi.

Worst customer service, least trained staff that do not even have harbour licenses , most…read moreexpensive, the owner is unhinged from reality, often given tickets by the marine police for having too many passengers on board. Avoid this company, do yourself a favour and use the other taxi company or the city ferry

"An Incredible Niagara Falls Tour... Just Don't Miss the Bus"…read more What a tour. Seriously, worth every dollar. From start to finish, this was an extremely professional and well-organized experience. The tour guide was knowledgeable, engaging, and kept everything moving smoothly throughout the day. One of the best parts is how convenient the pickup system is -- they have pickup locations near all the major hotels in Toronto, which makes the whole process incredibly easy for travelers. There are several add-on options for the tour, and I highly recommend three of them: 1. The boat ride into the falls 2. Journey Behind the Falls 3. The helicopter ride The helicopter ride especially is one of those "you only live once" experiences. If it's outside your budget, though, the boat ride and Behind the Falls are still more than enough to make for an amazing full day. One thing I'd personally skip is the tower stop. The views are fine, but honestly the tower in Toronto is much better. Now for the one major warning: the cancellation and rescheduling policy is brutal. Even if your flight is delayed or canceled and you provide proof, you are still out the full amount. No refund, no reschedule, no flexibility. We learned this the hard way after our flight got badly delayed. I contacted them hoping to move our booking to the next day and basically got told, "good luck and goodbye." That said... the story has a happy ending. We ended up sprinting through the airport, grabbing a taxi directly from the terminal to the pickup location, and arrived at 8:03 for an 8:00 AM pickup. I had been communicating with them during the chaos and they agreed to hold the bus for five minutes. We used three of those five minutes like it was the final scene of an action movie... but we made it. In the end, I absolutely recommend this tour. Just book carefully, maybe avoid scheduling it immediately after your arrival flight, or get travel insurance for peace of mind. If you plan ahead, you're going to have an incredible time with a professional, organized tour company at Niagara Falls.

What a great day!!!! Our tour guide, John, was so helpful and knowledgeable. We had options and he…read moremade sure we were all organized. John was punctual and it was a flawless day!! I highly recommend this tour to everyone!!!

It was my first time using a water taxi to go, to and from Hanlan's point and I don't think I can…read moreever go back to using the public ferry again. I arrived on a Saturday late afternoon and paid $13 cash to board. I only had to wait 5 minutes for the boat to arrive and it was just me and another passenger heading to the island. The trip was pleasant and quick. I came back from Hanlan's point after dark and once again there was only me and another passenger returning. Meanwhile a massive long line was forming for the public ferry on the return trip. The staff didn't collect my $13 payment until I exited the boat. I like that we didn't have to wait around for other passengers to fill up the boat. It was so convenient. They also run until 1am! Staffs were also very friendly.

I can really only ding them for the price ($13 CAD per person, each way.) Service was friendly and…read morequick. We were to Hanlan's Point within 5 minutes of walking up to the harbor and getting on board. I read the ferry is $8 CAD round-trip BUT you'll wait in long lines there and back and the ferry goes slower. So you're really paying for convenience with this water taxi service. We'd definitely use the service again, though!

I like Porter…read more They're nice, they're low-key, they treat their passengers well. It's a small airline and they really do their best. Our flight to Calgary on Westjet (ugh) proves just how far BEHIND Canadian carriers are in terms of Customer Service and professionalism. Air Canada too, sucks, based on my numerous experiences. For a teeny tiny little airline, they make it a tolerable and easy flying experience. Seat quality and amenities are budget tier.

Flew internationally with porter out of Pearson for first time. Wife had to use wheelchair service…read morefor first time. Went well after a 10 min wait someone showed up took us through customs straight to the gate. Then another person showed up to wheel her to the planes door. All very smooth and everyone very pleasant. Plane was clean, but washroom floor was wet. Stews were great. We had upgraded to more legroom which also included a meal. Bonus points for meal. Cold breakfast, see pics, it was excellent. The bonus points were for not a single piece of plastic. I was surprised at the amount people taking advantage of the free liquor at 10:30 am. Also included in fare was priority luggage unloading. I literally was among the last 2 dozen of passengers to finally get our luggage. Only place where the ball was dropped.