Take the water taxi. They don't follow their posted schedule and there is zero communication. You…read morecan stare at an empty ferry for in line for hours with no explanation. Turns out they were short staffed but didn't bother to tell the massive crowd that was waiting. Avoid.

Enjoyed my ride. It was short overall and worth the time and effort to reach Toronto Islands.read more

This is on the actual ferry to the Centre island, and this is a must if you're in Toronto. It was…read moresuch a good experience to see the city on the water and it felt like we were transported to another world when we got to the islands. It was also really easy and efficient to just walk up and get tickets at the ferry terminal.

I went to Jack Layton Ferry Terminal on a Thursday around 2:06pm and there was a long line! The…read moreline went by fast so that's good. The ferry ride was smooth and it only took about 15 minutes to get to a Toronto Island using the ferry. It was fun seeing the different views of the Toronto skylines. I had lots of fun recording videos and taking pictures at the top deck on the boat. You can also choose where you want to sit, like if you want to be indoors or outdoors and you can constantly walk around the boat too. Ok so the reason why I took the ferry was because it brings you to Toronto Island. Toronto Island is a place with a lot of different activities and beaches. For example, they have a theme park, a variety of small beaches like a nude beach, and also places to sit and relax. You can also get a good Toronto skyline view there too! I'd recommend this ferry! It wasn't bumpy, but the boat can get crowded. Later, I found out that there are also a thing called "water taxis" if you want a private ride to and from the island, so that option would be good for people who don't want to be on a crowded boat.

We booked a boat tour of Lake Ontario with City Cruises with our city pass. I recommended getting…read morethere early so you can be first in line to get on the boat and subsequently first to go upstairs and get first dibs on seats. They have snacks and drinks for sale and you're able to move around the boat while it's in motion to look at everything. Our guide narrating everything was HILARIOUS, just absolutely hysterical. He had a very dry and witty sense of humor and was incredibly funny. I was laughing the whole time. He was under appreciated by his audience and I think that may have been to the speakers not being the clearest but I just stood up and moved closer to them.

WORST CUSTOMER SERVICE…read more I spent over $400 on 16 tickets for the Sunset Cruise for my birthday on September 27, 2025. We never made it because Toronto was completely gridlocked from the Messi event. I called and was told by one of the operators that I would be able to use the tickets another time, so I wasn't worried. When I actually tried to rebook, nobody answered the phone. After calling over and over, I was forced to use their texting service. Suddenly, I was told my tickets couldn't be used, I couldn't get a refund, and they wouldn't offer any credit or compensation. Instead, they told me to contact travel insurance. I'm from Northern Ontario. Why would I buy travel insurance for a day trip within my own province? Keeping over $400 for tickets that were never used and refusing to work with a customer in any way is terrible business. The complete lack of communication, impossible customer service, and unwillingness to stand behind what your staff told me is unacceptable. I won't be booking with this company again, and I wouldn't recommend anyone else does either.

The Toronto water Taxi was great. It was very easy to get to your destination. It took less than…read morefive minutes to get in a water Taxi. It was great to be able to go to Toronto Island. Definitely worth using it.

To: TORONTO HARBOUR WATER TAXI - WATER CHARTER LIMO INC. I had never bought a round-trip ticket…read moreto Toronto Island before, but yesterday they offered it to me through their salesperson as a "better"... cheaper option, and the salesperson insisted on that package, which was the worst thing I could have done. I was scammed; they charged me $54 for a round trip for two people. They never told me I had to present the physical receipt, not even once upon my return; but being cautious, I took a picture of my payment receipt, and I won't rest until they refund my money and apologize to me for the appalling and terrible service I've never experienced. I have a picture of the receipt and proof of credit card used, and even so, they wouldn't let me into the taxi and treated me badly. It was 9:30 pm, and in the dark, I couldn't find the receipt. Where is customer service? Where is humanity and excellence? They never told me anything about needing to show the physical receipt, but they still charged me $54! They wouldn't let me board, and I had to pay for another ride to get back to the city. Upon returning to Toronto, I immediately went to speak with the saleswoman, who told me she couldn't refund my money. I managed to speak with her supervisor, who, with a rude and arrogant attitude, told me I wouldn't get my money back and that it was my responsibility to read the ticket and the company policy... How ironic! Where is customer service and respect? Where are my rights? Have they forgotten that their salaries are paid with my money and the money of other customers? They could have given me a certificate so I could use the service again, or offered a solution and shown respect and a positive attitude by doing the right thing. When they charged me, they didn't warn me about the company policy! I will report this terrible incident to all necessary authorities until justice is served, and above all, I want to warn other users and eliminate this horrible practice. I was scammed! I also gave a cash tip to the water taxi driver, who was very kind to me. It's not all bad; some staff members are very kind, but those in charge of supervising and serving customers lack basic interpersonal skills. It's not right that they operate this way. Don't trust this fraudulent company, and I hope my complaint is resolved and that they respect people's humanity in the future. Avoid and eliminate this horrible, unscrupulous company that steals money from its customers. I won't rest until I get justice, and I will post about this unfair and precarious situation countless times so that customers aren't deceived or scammed. That's all. Also i was not able to reply to them about what they said of me on google reviews about why i took a picture of the receipt so FYI I always take a photos of my documents or tickets just in case it get lost or stolen i think is pretty much common sense thing not what are you implying even though you can say whatever to confuse customers but the truth is that you could have 30 or 50 even 100 years in bussiness cheating some people but the fact was you failed, dissapointed me therefore instead giving me an apology you tried to put in doubt my integrity ! integrity is a meaning out of your knowledge! Finito.

Wow! What an amazing tour! My family and I booked a 1-hour boat tour with Toronto Harbour Tours…read morebefore our flight back home and we were very pleased with the service. The narrator had great energy and you can tell she either really loved her job or she enjoyed telling customers the history of the Toronto waterfront. I can't quite remember her name (apologies!) but our tour was on 05/27/19 at noon and our crew (especially the girl who gave the narration) had amazing humor, charm, and sass. We had also missed our 11am tour because we ran late in storing our luggage at a nearby storage locker and the staff person at the window had no issues rescheduling us for the 12pm tour. Amazing!

We did the 1 hour harbor tour and really enjoyed it! We had many great views of the skyline and…read moreenjoyed seeing the islands as well. The two person crew did a great job both driving the boat and talking about the sights we were seeing. I enjoyed learning a bit more about the city. One heads up...the stairs down into the main seating area are extremely steep. It's only a few, and the railings are sturdy, but for someone with balance or mobility challenges this could be hard. It might be worth calling ahead to see if space on the small back upper level is prioritized for those who can't navigate the stairs.

My family and I wanted to go to Centre Island and I told the staff but they dropped us off at Wards…read moreIsland without saying anything. When my family and I (4) got back to Toronto I explained the situation and the very disrespectful staff told me that it was my problem and they don't announce the stops. He was very rude, however, later I talked to the manager and he was a true gentleman. He apologized and offered me 8 free tickets. He mentioned that he had problems in the past with that individual. So I recommend the Otter Guy Water Taxi.

Worst customer service, least trained staff that do not even have harbour licenses , most…read moreexpensive, the owner is unhinged from reality, often given tickets by the marine police for having too many passengers on board. Avoid this company, do yourself a favour and use the other taxi company or the city ferry

"An Incredible Niagara Falls Tour... Just Don't Miss the Bus"…read more What a tour. Seriously, worth every dollar. From start to finish, this was an extremely professional and well-organized experience. The tour guide was knowledgeable, engaging, and kept everything moving smoothly throughout the day. One of the best parts is how convenient the pickup system is -- they have pickup locations near all the major hotels in Toronto, which makes the whole process incredibly easy for travelers. There are several add-on options for the tour, and I highly recommend three of them: 1. The boat ride into the falls 2. Journey Behind the Falls 3. The helicopter ride The helicopter ride especially is one of those "you only live once" experiences. If it's outside your budget, though, the boat ride and Behind the Falls are still more than enough to make for an amazing full day. One thing I'd personally skip is the tower stop. The views are fine, but honestly the tower in Toronto is much better. Now for the one major warning: the cancellation and rescheduling policy is brutal. Even if your flight is delayed or canceled and you provide proof, you are still out the full amount. No refund, no reschedule, no flexibility. We learned this the hard way after our flight got badly delayed. I contacted them hoping to move our booking to the next day and basically got told, "good luck and goodbye." That said... the story has a happy ending. We ended up sprinting through the airport, grabbing a taxi directly from the terminal to the pickup location, and arrived at 8:03 for an 8:00 AM pickup. I had been communicating with them during the chaos and they agreed to hold the bus for five minutes. We used three of those five minutes like it was the final scene of an action movie... but we made it. In the end, I absolutely recommend this tour. Just book carefully, maybe avoid scheduling it immediately after your arrival flight, or get travel insurance for peace of mind. If you plan ahead, you're going to have an incredible time with a professional, organized tour company at Niagara Falls.

We had to pay for this tour twice beacuse we did not get the pick up information there was only one…read moreemail with no tickets attached. We called and talk to Leo and Alex .. Gave the them travel against information and as I understand it Leomwas now willing to work the travel agent to help get us the your while we were in town .... Our Travel agent ended up paying for the tour herself which is really upsetting. We were at the double tree hoe 45 mins early on last Thrus ... two buses came by and picked up other patrons for the tour ... we kept asking the drivers and they said uiurnon the next bus twice ... left at the double tree no tour no bus for us ... talk to Alex and she said we needed to be at the dineen cafe ... never got the that email .... Leo tried to Make it right but ended up charging personally out agent .... Multiple errors were made ... and I don't understand why Alex did not send our bus to get us ????? We were right there waiting and the other bus drivers were clueless unhelpful and basically did not care to help us ... not right at all. I would have felt better about the end result had you guys not charged personally our travel agent. We were ready standing right there and it ended up costing another $400. We were there someone could have done better job helping us at the time. Ruined our day devasted sent back to hotel after we came all the way from California to go on your tour .. Hope you can help make up costed to our travel agent... that's not right

It was my first time using a water taxi to go, to and from Hanlan's point and I don't think I can…read moreever go back to using the public ferry again. I arrived on a Saturday late afternoon and paid $13 cash to board. I only had to wait 5 minutes for the boat to arrive and it was just me and another passenger heading to the island. The trip was pleasant and quick. I came back from Hanlan's point after dark and once again there was only me and another passenger returning. Meanwhile a massive long line was forming for the public ferry on the return trip. The staff didn't collect my $13 payment until I exited the boat. I like that we didn't have to wait around for other passengers to fill up the boat. It was so convenient. They also run until 1am! Staffs were also very friendly.

I can really only ding them for the price ($13 CAD per person, each way.) Service was friendly and…read morequick. We were to Hanlan's Point within 5 minutes of walking up to the harbor and getting on board. I read the ferry is $8 CAD round-trip BUT you'll wait in long lines there and back and the ferry goes slower. So you're really paying for convenience with this water taxi service. We'd definitely use the service again, though!

(Traveled 09/15/25 MO @ 12:50pm): No porters were needed on this airline!…read more I recently flew one-way with Porter Airlines from Billy Bishop Toronto City Airport (YTZ) to Newark Liberty International Airport (EWR) to visit a dear friend and our lil' black beast. An apparent airline partner with Alaska Airlines, the company was founded in 2006 by Robert Deluce. They focused on an upscale regional model initially within the Province of Ontario with planes that omitted middle seats, offered complimentary beer and wine regardless of international flight or not, and eventually expanded into Eastern Canada and bordering United States major cities, such as Boston, Chicago, and New York. Today, they are Canada's 3rd largest airline, flew domestically coast-to-coast, and continued to expand into the continental U.S.. Would I consider this airline important enough to continue using it if they offered a needed travel route!? PURCHASE(S) One-Way PorterClassic Fare ($161.54): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. Since I booked the flight less than four weeks before its departure, I was kind of screwed for international air travel on short notice versus during a certain travel season. On an afternoon direct flight that arrived in Newark around 2:20pm the same day, it barely allowed me to enjoy the complimentary snacks... which I was fine with. Checked Luggage (Varied; N/A this instance): A budget airline that had various tiered baggage AND carry-on fees (which airline didn't these days?), the ticket I purchased "included" one carry-on bag. I honestly had no idea how much they charged. I traveled very light, especially for a quick trip such as this, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior, downloaded their QR code boarding pass into my Google Wallet, and traveled with only a carry-on and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group (I couldn't remember the sequencing). The flight literally arrived shortly after it departed. ~Seat(s): 19B Aisle - Come on, it was the same sardine can like all airplanes these days. I always favored a window seat towards the back of the plane close to the restroom and snacks. Alas, my aisle seat allowed me to stretch my legs a bit more. ~In-flight Meals (Varied; FREE this instance): They offered complimentary beer, wine, and snacks, so I ordered a beer I've never had before (Moosehead Breweries Cracked Canoe Ultra Premium Light Beer 3.5% ABV 12floz Can), and some salted almonds. I was just stoked for the free beer! ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough, and this particular plane (De Havilland Dash 8-400 turboprop aircraft) had no middle seats. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. PARKING (Varied; N/A this instance): There were parking structures with both short- and long-term options. However, this airport had a very good transit system that consisted of buses, taxi cab service, and Lyft or Uber stations. So, why would you park!? But, if you needed to park a vehicle, hourly rates up to a 2-hour maximum were about $5.00CAD per 20 minutes. Daily rates from self-parking to valet started from $35.00CAD and up. ATMOSPHERE, DÉCOR, AMBIENCE With only a lone passenger terminal, I departed out of Gate 10 where there were limited eateries and duty-free shops around, and few flight monitors along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, this was what I called a "puddle-jumper" - small, turboprop, and felt every air pocket and bump in the sky. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way non-stop flight on Porter Airlines out of Toronto (YTZ) was fine and got me to Newark (EWR) safely which truthfully was all that mattered to me on any flights. I wished there were seat video monitors that helped pass the time. However, I'd fly with them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $162.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS

I like Porter…read more They're nice, they're low-key, they treat their passengers well. It's a small airline and they really do their best. Our flight to Calgary on Westjet (ugh) proves just how far BEHIND Canadian carriers are in terms of Customer Service and professionalism. Air Canada too, sucks, based on my numerous experiences. For a teeny tiny little airline, they make it a tolerable and easy flying experience. Seat quality and amenities are budget tier.