****UPDATE
The owners are extremely understanding and…read moreaccommodating, and it is very evident that they care a lot about their customers. They contacted me a day after to explain the situation, and have even taken steps to remove the Big Veg off the menu based on my suggestions/comments.
The owners are two very heartful and dedicated women. It's wonderful to see such passion and care!
***END UPDATE
Came here today for lunch with a friend!
I ordered the Big Veg (a bunch of vegetables wrapped in collard greens) with their nutty bacon, and a side of sipping broth. My friend got their Seed to Sausage on beet bread, also with a side of sipping broth.
The service there is very friendly, and it's a very hip and cool place! I love the concept, and it gives off a great vibe. However, my first experience was less than ideal...
The Big Veg cost me $9, and with the sipping broth ($3), the total should have been $12. For some reason, they charged me $15, and so I asked for them to correct it. The correction took a while, but eventually they gave me back in cash. However, the cashier mistakenly gave me less than the amount owed, and overall, the entire refund process was quite slow. That being said, they were very apologetic and kind through it all, so the service was pretty good!
My Big Veg fell short of expectations. First off, I must note that it is a take-out place. Although they had warned me beforehand to eat my wrap as a gyro (as the collard green is fragile and cannot sustain the content's weight), by the time I had arrived at my sit-down destination, the paper bag was soaked through. The sauce and dressing had leaked everywhere! It was a very messy eat, and despite being very careful, the sauce just kept dripping down my arms and in front of me. I would highly suggest that they reinforce the packaging for stronger protection (i.e., a double wrap). The wrap itself also lacked flavour, though that may have been in part due to my decision to get the nutty bacon (which was essentially just hemp, fried walnuts, with some smokey flavour). Maybe try the cheese or the actual bacon for more taste. The bone broth, though interesting, could have used more depth and flavour.
Given my experiences, I would have given two stars - however, I had a bite of my friend's Seed to Sausage sandwich and it was quite tasty! I think it really depends on what menu item you ordered. Hers had the delicious smokey taste of the sausage, and was very clean and aesthetic!