i took my family out this evening to the Hillside restauraunt in komoka. i ordered the lasagna which came out very quickly and the experience seemed to be off to a great start. I took a few bites and it tasted very off. the lasagna tasted like it had been in a freezer for weeks uncovered, it tasted like freezer burn, it was under cooked and mushy. never in my life have i had the need to write a complaint about a restauraunt, but i'm so furious as to how my food was brought to me, absolutely disgusting, but even worse i was especially upset about how the situation was handled. i mentioned it to my server and she told me , no it should taste good it was only cooked fresh a few days ago. after receiving the bill, fully charged for the lasagna i had eaten maybe a quarter of, my wife made a complaint to the server again, and asked if there was any discount available as the lasagna was inedible, she said speak to the owner , the owner reassured us the there is no problem it was only cooked a few days ago. and went back to watching his hockey game without an apology or anything, so much for the customer is always right. i could have been fine with the whole situation if there was something done or if my complaint was even slightly acknowledged.either way we payed in full and were polite, but absolutely blown away by the lack of customer service and poor quality of food, and for the record i , for the first time in my life have been diagnosed with food poisoning and have been ill for a couple days.
do yourslef and your stomach and wallet a favour and avoid the hillside restaraunt and pizza/ read more