I highly recommend these guys! I had issues with pressure fluctuation on a well system. I had one…read morecompany out to do the repair with no success...of course I couldn't get in contact with them after I paid them. I called T Smith the same day and they were able to pinpoint the issue. Tony and his crew were very friendly, thoughtful, and professional. They arrived on time and diagnosed the issue within minutes. They replaced my tank, regulator, and pipes for a fair price and ensured that the work resolved the issue prior to leaving. I will definitely be using these guys in the future. Thank you guys again!

I feel as I was totally ripped off, he charged us almost $700.00 to change a shower head and cut a…read morehuge hole in the wall.and then said I could hire someone to fix the hole and paInt it. Then to top it off he wanted me to make the check out to him personally. Never again!!!

Charlotte Plumbing repair was referred by our home warranty as a service provider. The job was…read moreaccepted, we never received a call for an appointment. We called the business directly several times for 2 days. There was no voicemail to leave a message. After calling for hours the warranty company called one time and was told the technician would come between 1-3p. The tech never came, they never answered for the warranty company's call again, they still have not answered nor returned any calls. ZERO stars. DO NOT RECOMMEND.

My husband noticed water under the sink and decided to call a professional. Kevin came out to take…read morea look. Luckily the problem was nothing major and he also offered up a few more helpful suggestions. I would highly recommend them for your plumbing needs if you have any problems. I will be using them in the future.

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

I had a leaky toilet. I put in a request to my home warranty company, who connected me to another…read moreplumbing service that I won't name. I tried contacting them 3 times and only got voice mail. Late yesterday evening I finally got a text stating they had no availability before next Tuesday. A few minutes later, I was on my porch and saw a truck for Option One in my neighborhood, so I gave them a call. They got someone out to see me today..Daniel. Daniel was prompt, thorough, and even came back in once he left because I had a question. He was very patient with me and explained all he was doing. Will defintely utilize them in the future. Thanks Daniel!

We had a fresh‑water supply line start leaking again late tonight, and it was a stressful…read moresituation. We called Option One Plumbing, and they sent Logan out right away. He was absolutely wonderful -- fast, friendly, and incredibly knowledgeable. Logan immediately found the problem and explained exactly why it happened. He told us the supply hose that failed was an old style from the 1980s that is now outlawed because it's known for bursting. He replaced it with a safe, modern line and showed us what to watch for to prevent future issues. His calm, clear explanations were such a relief in the middle of a late‑night emergency. I honestly don't think I could have slept tonight with that water leaking, and Logan truly saved the day. Excellent service, fair, and professional. We are so grateful and highly recommend Option One Plumbing -- especially Logan! Vincent and Danny from Option One Plumbing were outstanding. They arrived quickly, assessed the situation with confidence, and worked together seamlessly to resolve a stressful plumbing issue in my home. They explained everything clearly, treated my home with respect, and carried themselves with professionalism and kindness from start to finish. Their calm, steady manner made a difficult situation so much easier. I am truly grateful for their excellent service and highly recommend them.

My mother had the main pipe in her front yard break. Her neighbor actually called Queen City and…read moreI'm so thankful he did. Zac came out early the next morning, identified the problem immediately and came back to repair early the next mornin. This will definitely be my go to plumber moving forward. Thank you Zac!!!

Good morning, I have used Queen City a couple of times before and their service was excellent…read more Well, just like before. I received great service. A professional named Vinton Moore came and fixed a minor leak in my bathroom and replaced garbage disposal. I was very pleased with his attitude and timely manner in which he completed the work. Overall pleasant experience. You guys always dress well. I'll call you when I need you. Thanks as always.

We had a clogged drain in our washing machine and Wyatt Works was recommended by neighbors. They…read morecame out the next day and had it fixed in Less than 30 minutes. Brendan was our plumber and was such a friendly young man. He was very polite, helpful, & knowledgeable explaining the whole process to us. I wish him well in the future and would highly recommend this company for your plumbing needs.

I had an issue with my well, the pump stopped working. Joe at Wyatt Works kept contact with me…read morethrough the whole ordeal, giving me frequent updates until my appointment was assigned. Shannon McMullen was assigned to work on it and quickly found the issue was the low pressure switch on the well. From start to finish she was done with the work and my water restored within 20 minutes. I would 100% recommend Wyatt Works Plumbing to friends and family

Water pressure tank started leaking one night, and had a 40 year old old water heater causing me to…read morehave to shut off the water. Called next morning and left a message, texted a few pictures of the problem components, had an estimate by lunchtime. They then adjusted their schedule to pick up the parts and install the next morning. Showed up on time and were professionals that you can trust to be in your home. Will be my first call and recommendation to friends and family in the future.

I don't understand companies any more. I have have used this…read morecompany twice in the past for plumbing needs and I was happy with the results, service and pricing. I needed a quote from them to install a dishwasher and I have left two voice mail messages and one on the website only to hear nothing back in over a week. Well I'm not going to keep calling and emailing asking you for a quote. Don't want to answer me back?, fine I'll find a company who will and give my business to them. Guess they make so much money now they don't need my business any more. SMFH!

I own a 10 chair hair salon with 3 shampoo bowls in Matthews, NC. We…read more kept getting water that was seeping under one of our shampoo bowls. We had other plumbers come into the salon, saying it was our supply lines, we replaced those and the water kept coming. I was not pleased with the plumbers and my husband heard a commercial on the radio about AAA plumbing. We called, made an appointment and Jeremey was sent out. Jeremey came in and immediately put a camera under our bowl and identified the problem in less than 5 minutes. He said our pipes were cracked because the foundation had settled. We had to close for 2 days, they had to tear out the concrete under the 3 bowls and repair the pipes, it was fixed in 2 days. We have had no issues at all since. We will to continue to use AAA for all our plumbing needs!! Angela Hampton @ Salon 131

We experienced an unexpected blockage. Toilets weren't flushing and when the toilet finally empty…read moreit backed into the tub. Our homeowner warranty company was unavailable....closed and only online claims were possible! We needed help a.s.a.p. This is my 3rd time using AAA City Plumbing and they never disappoint. Someone always answers the phone, you get a call back in minutes and service within an hour! In 2 1/2 hours we were back in business. Michael, answered all our questions and professional! As you price....you have to ask yourself what are you willing to pay for something you can't do yourself.