CUSTOMER SERVICE at it's finest. Being new to an inground…read morepool this past year I was a bit overwhelmed and intimidated about the care for such a beast. All for no reason. The employees of Roundbird Pools are all trained well and highly knowledgeable about their profession. They are the most customer service oriented store I have ever been to. Not being knowledgeable about pools myself, I followed their directions (which were specific and well explained) and our families pool was as clear and carefree as only my dreams could have imagined. The prices are reasonable, there is free water testing and instruction as to what chemicals you need. They advise you on their products and how to buy so the season is low in cost as can be. All in all, I looked forward to my visits at Roundbird as they were the least stress times of my summer months.

Joanne and the service crew are amazing. They are courteous and respond quickly to any issues. I…read morehave used their services for there years, this includes repairs, liners, and a cover. I am 100% satisfied.

Could improve across the board. My experience felt like a classic bait-and-switch sales approach…read morecombined with poor customer service. I visited the showroom and found a hot tub I was interested in purchasing. The following day, I called ready to move forward based on the pricing and details I was originally shown. However, once financing was discussed, the terms changed. The advertised package originally included an electric cover, but I was told that if I financed the purchase, the cover would be removed and pricing/specifications would change. What made the experience frustrating was that the website promotes financing, but the final offer did not match what was originally presented. It also felt like pricing was being adjusted above manufacturer retail while still being marketed as a "sale." As a customer, transparency and consistency matter. If a product is advertised at a certain price with included features, those terms should remain clear regardless of payment method. The experience reminded me of seeing a car at one price and then being quoted something different when you're ready to buy. Disappointing experience overall.

We went there and it started out so good .we were thinking about which one wanted as it was a…read morelittle more than we had to spend.The salesman CALLED us and offered us a Bullfrog A7 spa refurbished/warranty model at a great deal .We put a deposit and received a contract, this one was listed also on their website and they called 2 and half days later and we were told it was already sold.We checked hours after the refund and it's still on the website for sale. Very shady.

I waited almost a year to make sure I had the full experience to give a complete review. From being…read morebuilt to closing to opening the following season. After calling several pool companies, The Pool Store was the only company to actually show up. Toni, (the owner) came out herself, right on time. She wrote our quote on the spot and gave us her personal number just incase any questions should arise. Honestly, we thought she was too good to be true! She didn't try to up-sell us, in fact, she talked us out of a few things that were quite costly. When she left our home we thought for sure there must be a catch. As the process went on, she proved every step of the way that she is an honorable business woman and there was no need to second guess anything we heard out of her mouth. Pat came out and measured our space and mapped out a plan for our pool. Toni helped us with some finishing touches that we couldn't decide on. Toni's husband even came in to discuss an extra project(solar heat) that we were considering and helped us pull it together. It really is a great team that guides you every step of the process. The process was quite simple and Cheryl laid it all out for us in the beginning. When payments were due, what they were for, what the next step should be in the process. The entire process went on without much of a hitch and the pool turned out beautiful. Everyone we met is very friendly and helpful. From the guys that come for the physical labor, the people in the Sewell store, to the people in the office in Williamstown. Toni, Cheryl, Pat, John and Jim are just a few names I can remember off hand but honestly, I haven't met anyone that wasn't professional. The only reason I didn't give 5 stars is because there are a few small things that aren't 100% to my liking but to be fair, I never reported them to the store to give them an opportunity to correct. Maybe they would have. The diving board and ladder were installed slightly crooked and the concrete isn't top quality, several chips came out from day 1. These things were minor in my opinion and haven't kept me from enjoying my pool one bit. Also there were a couple of miscommunications through out the process but again nothing that was a big deal and ultimately it all worked out. I only mention it so people understand that even though they get super busy and may miss a call or appointment they aren't leaving you stranded. They are so busy but always come through. I would 100% recommend The Pool Store, in fact I already have. I plan to stay a loyal customer and given the opportunity would have another pool put in should I ever move.

This pool store in Hurfville crosskeys Road are very ineffecient when it comes to closing the pool…read more You better watch out because they are good talker before you pay your pool closing but after paying they lie to you .They wont show up as agreed to the date. They dont call you if they cant make it They make promises heaven and earth They lie to you I have a veryyyyyyyy terrible experience with them . Dont ever ever deal with this store ever especially if you have a heart problem hahahhaha They are very unprofessional and its just easy for them to lie Good luck

This is a great place to BUY a hot tub but don't expect any help if something goes wrong. Brian…read more(the owner) never returns phone calls, you have to catch him in the office. The guy really knows what he's talking about but he's not into service. Maybe all these places are alike but if you buy at DelVal, make sure you know how to wire 240v and are prepared to spend a LOT of time on the 'Net if something goes wrong.

They are working across the street on a day with 30 to 40 mph wind gusts. My house is filled with…read moredisgusting diesel fumes from the noisey machinery they are using. Obviously they have no consideration for the neighborhood residents. Why pick a day with a nor'easter brewing?

Very helpful, knowledgeable, and friendly. Very good prices compared to other well known places.read more

Great prices, great workers they know everything and more about swimming pools .the girls at the…read morecounter are very friendly

There is a reason why they call my county Cape Maybe, and this is the business why. I put in 5…read morephone calls and 2 texts into this place, because I wanted to buy a in ground pool liner. after 2 and half weeks, nothing, no response what so ever. "Maybe" they call you back "Maybe" they don't, they did not! Rude, and Lazy. I've checked my phone records.The salesman finally got a hold of me a week after I made a deal with anthor company. Salesman said they where 3 weeks out with business. So there ya go! They don't need yours.

Scott did an amazing job installing a new pool liner and a safety cover. He offered us high quality…read moreGarrett items and installed timely. His team takes pride in their workmanship and executed flawlessly. Money well spent!

I would highly recommend Paradise Pool and Spa! we have had 2 pools with Paradise and we couldn't…read morebe happier! Rich and his team were amazing!

Rich at Paradise is the best!! We had many issues with township in getting our pool layout approved…read moredue to property lines. Rich took the time to work with us and totally designed and built a pool within these property lines. He is a " man of his word".... when he says he will arrive or call he does..... Highly recommend !!

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

Joined this year, clean, comfortable, good clientele. The chair issue is a bit odd, more upright…read morechairs than loungers, so come early or late. I haven't tried the snack bar but hear its fantastic. Typical SJ swim club, but I found it to be more appropriate in price.

We've been going there a couple years and we love it. Hope to see more activities and fun for the…read morekids. We loved movie night. Hope to see it more often. We'd like to see more guards on duty. We didn't like them just hanging around and talking. We'd also like them to fix the lighting in the back and all new gas grills and also make sure there clean for the next person to use. Oh yeah maybe ad a jacuzzi pool.

We just had D & N Pool Services out to install a cover on our new pool. Their work was exceptional…read moreand we are very happy with their level of professionalism and attention to detail. Friendly, knowledgeable staff and a fair price!

I called approximately 10 pool companies from South Jersey to Pennsylvania when my pool filter was…read morenot working. The only person who called me back was Nadira. She had Dennis out to my home by early evening. Their response time was amazing and they had a new pool filter and pump, ordered and installed within a week. Their customer service and knowledge is top notch. One of the best companies I have ever worked with.