Jason was very responsive to my inquiry about installing two new toilets and was able to fit us…read moreinto his schedule within just a few days. The work was completed well, and I'm happy with the outcome. When it came time for billing, I was surprised to learn that a second technician had been onsite, as that hadn't been discussed in advance. As a result, the labor cost came in about 2x higher than I expected. To be fair, I live on the second floor of a condo (with elevator access), and the installation was more complex due to the flooring, so I don't question the time or effort involved. To avoid any budget surprises, I would recommend confirming upfront how many technicians will be assigned to the job. Overall, I would work with Jason again and would recommend him to others. UPDATE- I had a small leak with one of the toilets and Jason came out right away to adjust it. He definitely stands behind his work! I originally set the review at 4 stars, but have adjusted it up to 5 stars because of this. Thanks Jason!

These folks go above and beyond. Their customer service is excellent. The young man who unclogged…read moremy main drain pipe was very efficient and polite. My plumber recommended Rapid Rooter to me. I expected a huge bill, but I was pleasantly surprised at their fair pricing.

Jason was at my house within a couple of hours of me calling for help. I had shut off water to my…read morehouse because of my toilet and wasn't staying at home. I was in desperate need of his help and he was amazing. I am so grateful to him. He even helped my neighbor who like me is disabled with a heavy box saving us to girls from wrangling it ourselves. Thank you for making it possible for me to be home.

Jason was very responsive and was able to fit us in his schedule quickly. He was very professional,…read moredid great work in a timely matter! Thank you!

Got super fast service and everything went really smoothly. The price was great, too, which is…read morealways a bonus. They were totally professional throughout the whole process. I'm really happy with how everything turned out and would definitely recommend him. Brian's a solid guy and you can trust him.

He started out strong on our new construction, then once he was paid wouldn't finish up the work…read moreand no longer answers texts, messages or phone calls. This really screwed us over.

Called to get my tub unclogged. They had a guy call me the same day to take care of my problem. He…read moredid a great job. He had all the snaking equipment and even a camera to check for problems. I believe his name is John Collatt. Thanks for the fast return call.If you have a problem call Crooked River Advanced Piping for any plumbing problems.

10 Stars for such superior service! I've called C.R.A.P. multiple times for interior and exterior…read moreplumbing issues. They have always exceeded my expectations. They are friendly, helpful, efficient, responsive, and knowledgeable. Highest recommendation!

Arrived on-time, efficient, quality workmanship, and the cost was exactly as quoted ... would…read morehighly recommend.

I reached out to them recently about replacing our sink, which I knew would be a challenge because…read moreit was an undermounted sink with a very non-standard shape. Doug was very helpful with the entire process, including helping me locate a sink that would work well in our existing cutout. Then, when the time came to install, he did a great job getting everything installed and hooked up so that we were up and running with no issues. Overall it was a very pleasant experience from start to finish, and I'd be happy to work with them again.

The staff and management/owner Jason Severson answered my call for help in a timely manner and…read morecompleted the installation of a new water shutoff valve with great efficiency. Anita at the office and Nathan in the field completed my job in record time. I am sold on Severson for all of my plumbing needs and will be pleased to use them in the future and recommend them to my friends and neighbors. Bend, OR

** one star and unfortunately, it's well deserved **…read more Our experience with Severson Plumbing started with an issue involving our sewer tank and work that was already covered under the company's warranty. You would think resolving an issue with previously warranted work would be relatively straightforward. Unfortunately, that was not our experience. The first point of contact was Stephanie, and dealing with her was like pulling teeth. Her communication was consistently rude and unprofessional. On two occasions, information provided to us was simply not accurate, and that same misinformation was apparently relayed to Jason Severson, the owner, who was out of town at the time. I understand that people travel and take time away from work. However, when a customer has an unresolved warranty issue, some level of communication and follow through should still be expected. After waiting more than two weeks, Jason finally returned my call. Unfortunately, rather than taking the time to understand what had happened, acknowledge the frustration or make an effort to resolve the situation, he came into the conversation without having the facts straight. What followed was even more disappointing. The conversation was condescending, dismissive, and completely lacking in any meaningful effort to understand or address the underlying issue. Rather than taking ownership and trying to find a resolution, Jason spoke down to me and ultimately hung up on me. Let that sink in. This is the owner of the company. Customer service starts with the first person who answers the phone, and it certainly doesn't improve when the matter reaches ownership. Mistakes happen. Warranty issues happen. What distinguishes a reputable business is how it responds when something goes wrong. In our experience, neither the initial customer service nor the owner's response demonstrated the professionalism, accountability, or basic courtesy that customers should expect. I'm leaving this review because I believe other homeowners in our community deserve to know what our experience was like before choosing this company. I would not recommend Severson Plumbing & Mechanical. The issue itself was frustrating, but the way we were treated throughout the process was ultimately what made this experience so disappointing.

Twice now I've been in a bind because of other plumbing companies (local and corporate), and Tim's…read morecrew was courteous, quick, explained in detail what was happening and what was needed. They've even responded on weekends, when others would bill extra and they did not! The rates are reasonable, but if you consider the excellent customer service and response and quality work that's done right the first time - you can't get a better value. Thanks Tim and company!

The gentleman who came from Tim Stevens Plumbing knew what he was doing and was very polite. He…read morefixed another item which would have caused us problems in the future. We will recommend Tim Stevens Plumbing to all people without hesitation. This is our "go to" plumbing company. Doris and Norm

Everyone hates to call a plumber. But when there's a plumbing problem like a leaking water heater…read moreI had no choice. After getting a quote from another plumber for $1500 Nick of Eldridge Plumbing said he could do the job for around $1100. He came over and looked at the job. I explained to him that I am looking for the lowest price. He said he's look for a water heater that would help bring the cost down. When he called to tell me he found one for $360 I told him to buy it. Within the hour Nick was back at my house with the new water heater. He installed it and voila! I have a new water heater and the job cost me under $1000. I highly recommend Nick Eldridge of Eldridge Plumbing. Five stars all around: customer service, communications, knowledgeable and professional.

Eldridge Plumbing was a total lifesaver after my house flooded. He showed up fast, got straight to…read morework, and handled everything with real care and precision. The repair was done right the first time, and he kept me in the loop without talking over my head. The best part? He noticed a separate issue from a previous plumber's work and took the initiative to correct it instead of pretending it wasn't there. That kind of honesty and attention to detail is hard to find. A+ experience--hands down the best plumber in Bend.

I had a gas leak in the Gas Fireplace supply and the elbow off the gas meter outside. I called…read moreGuarino Pluming Services (GPS) on Thursday morning to see if they could handle it, they said yes, and they came over a couple hours later - between jobs - to scope out the problem and give me an estimate. He came back later on Thursday and tightened the fitting on the fireplace supply line (it was loose) and repaired the leak at the meter. He checked fir leaks, I gave him the $175 and he left. The gas company came to turn the gas back on and when using their gas detector, they found the leak at the meter was fixed, but the fireplace (inside the house) was not & they turned the gas back off. I called GPS back and told him the leak was still there and was he expressed surprise and stated he'd come back tomorrow to try again. Friday he returned and went thru the process of removing the coupling, trimming the end of the pipe, and reassembling the coupling and tightening it down - fully (nut to nut). We turned on the gas and he sprayed it down with a weakened solution of liquid soap and didn't notice any bubbles or smell of gas... and he left. A few of hours later, I came into the living room only to smell gas again. I then tested used full strength Dish soap & viola! Large bubbles of slowly escaping gas from between the fitting and the hose. I called & left voicemail & messaged GPS. I then searched the internet about the coupling/pipe combination and found information in the proper way to install the fitting (which the repairman had not followed). He had placed the split coupling too close to the end of the corrugated pipe and had bottomed out the fitting - both of which were not the recommended procedure. He called Saturday morning to tell me he'd have to order a new fitting, and that would be until at least Monday before he could order one and he didn't know when it would actually arrive. I told him what I found on the internet yet he didn't offer to come back and see if he could try it again On Sunday, I went to Home Depot in Redmond and found a replacement fitting for $12 and bought the tools to do it myself for another $40. They also had a combustible gas detector for $31. On Monday morning, I pulled the coupling apart and confirmed it was assembled incorrectly and repaired it myself! I then turned the gas back on, tested the fitting for leaks, and viola! no leaks!! Problem Solved!!! Opinion/Conclusion: This should have been an easy fix and while I know that no one can know everything about every type of connector they may come across in the field, with the internet and YouTube, it's frequently a simple search to find someone who knows what you are facing and how to properly adjust or troubleshoot the problem. Additionally, when there is the possibility that you've assembled the part incorrectly, leaving the customer stranded for the entire weekend is plainly poor customer service - as is getting mad at them for suggesting that perhaps you assembled the fitting incorrectly (especially after they told you what they found on the internet) or that perhaps you should invest in a cheap ($31) combustible gas detector so that you could be sure there were no gas leaks before you leave the job site. Furthermore, when it gets fixed by the customer using the exact methods they told you about, an apology for the attitude and inconvenience would go a long way towards mending your reputation. A partial refund would be worth considering as well. Now, I'm not saying Guarino Plumbing Services (GPS) can't handle standard plumbing issues but I cannot recommend GPS to anyone.

From the owner: Guarino Plumbing Service (GPS) has been building a reputation as a company you can rely on for…read moredependable service and value. Our mission is simply to perform at our best, for all of our customers, every day. The Owner, Joe Guarino (yep he's Joe the Plumber) has years of experience and uses that experience to make sure you receive the best service possible That begins the moment you call, with a courteous greeting, prompt attention and reliable service at a reasonable cost. At GPS, you can be sure of fair, consistent pricing. Our prices are an accurate reflection of our actual labor, material and overhead costs. We never size up our customers or increase our prices when demand peaks.