My experience with Pinx Catering was a heartbreaking one. What started out as a wonderful experience left me disappointed and in tears. I had the pleasure of working with Pinky's assistant, who was professional and courteous at all times. She returned every call, and made sure all of my questions were answered in a timely manner. We discussed my need for rental items along with having passed appetizers for the first hour of my event. She even recommended the rental company, and made sure all of the items I ordered were in place. On the DAY OF my event, Pinky called me in panic mode to inform me that I was only charged for 3 servers for 4 hours, and that since I had rentals her staff would now have to stay for 8 hours instead of the 4 hours she and I originally discussed during our FIRST conversation. She also stated that she was not aware that I was having passed appetizers, and that there was no way 3 servers would be able to pass appetizers and set up for my event. She then had the audacity to ask me if I could have volunteers set up the tables FOR MY EVENT! I was already pressed for time since I only had 4 hours to decorate for my event, not to mention that I was stuck in traffic - talking to Pinky on the phone. I shared with her that I did not have any volunteers to help her to help me, and not only was I insulted, but her assistant and I had been working on my event for weeks! Her assistant KNEW that (1) I had rentals AND that (2) I had requested passed appetizers. What was daunting and disrespectful was the fact that she had not bothered to revisit the logistics of my event until the DAY OF my event, which is why she had no idea what was going on! She became upset when I declined to ask for volunteers, stating that she would have to come to my event as well as solicit family members to assist her because "there is always a chef on site to plate the apps." Fast forward: she shows up and refuses to introduce herself. I asked her staff on several occasions to ask her to come out, and she never showed her face. She said that by the time she came out that I was on stage, which is a lame excuse because if she was truly interested in meeting her paying client, she would have waited, not to mention she nor her staff were present for the 8 hours she feared in the beginning.
The event was for challenged children and their families. My staff and I went overboard to make sure they had great food along with excellent service. I'm not sure if my event was "important" enough or whether our event was considered "low-budget," but the service was mediocre. The appetizers were cold, and the main course was lukewarm. I was stunned because my experience had nothing to do with the flavor of the food, but the fact that it was cold! I shared with Pinky that the appetizers were cold and she said that SHE WAS NOT SURE IF SHE HAD ACCESS TO THE KITCHEN OVEN?!? I was devastated because what venue would allow use of the kitchen, but not of the oven? Besides, if that's what she thought, then WHY didn't she simply ask instead of serving my guests cold shrimp and sliders? What was clear was that she had an attitude and was upset because she had not planned on being present at my event. Also, her staff was not available to serve second portions, as I was asked by a few guests when they attempted to get a second helping of the food. I am not saying that the food was not good; my issue is with the temperature of the food and the service along with the unprofessionalism and disrespect.
I handled it well, and the night was amazing for our kids and their families although I was crushed by Pinky's lack of empathy and total disregard by not taking ownership over the fact that she was simply not dialed in to my event. She even told me that she would talk to her staff and figure out how to make it right and get back to me the next day. Again, I was disappointed because she neglected to reach out to me the next day and instead sent me an email stating that her assistant would be crediting my card $200 FOR THE APPETIZERS, as if my experience was about the appetizers??? Yes, they were cold, but the fact that she did not give me the courtesy of even calling to discuss her decision was as unprofessional as they come. Please understand that professionalism, respect and value will always trump the taste of food. It's about having a spirit of excellence and treating clients/people with dignity regardless of how important you think they are, knowing that the truth that you stand under affects how you understand. read more