#where do I begin. Firstly if I get murdered it was this guy…read more They repaired my dishwasher last year November and when I called to explain that in January the dishwasher couldn't come on the owner got offended and jumped straight to we didn't replace that part. After explaining he finally realized what I was talking about. He sent his technician out and then He said oh yes we might check with the place we ordered the part it might have a warranty. Ok cool. He said it will take a few weeks. I gave it 3 weeks than heard nothing back. I called and left a voicemail. No response at all. Gave it another week called left a voicemail no message again. The following week finally got an answer the owner Curtis said ok let me look into this and get back to you. Nothing radio silence again. Than I gave it another week. Called back again left a voicemail and called their parts department they said to call the Hollister location and get the parts model from them since I didn't know what it was. Called left a voicemai, called again after an hour left a voicemail. Decided to call again. Than got a text message "I'm at the doctors appointment" you keep calling. I texted back apologizing for inconveniencing him during a personal situation. texted him that I was hoping to get a part model number I and I can be contacted when he was able to get back to me. than it's Monday 30th the end of March now. Still trying to get Hold of them. so today I called and left a frustrated voicemail no respons. Than I called back again after 30mins. Well Well guess what Curtis the owner answered and he snapped at me that I keep calling disturbing a conference call and than hung up on me. like it's my fault he runs a business that requires Shaw Appliances to actually respond to customer. If you used them they get parts and than the Shaw Parts department actually stated most parts are only 90Days warranty. I never blamed them for the parts failing I wish they had responded and actually communicated this situation and told me that it needed to be replaced again so they could have jus gone ahead and ordered another part. If this happens to you be prepared to experience ghosting and if my life is threatened he seems like the kinda guy who will literally come to your home hunt you down and kill you for a negative review Or for anything that goes wrong in his life. So I'm putting it out there if anything' Happens to me or my family it's Curtis from Shaw Family Appliance or be hired someone to do it for him. He seems like a zero accountability kinda guys who takes everything personally and so unprofessional

Clearly, not only does Shaws provide poor and shoddy service, they confuse their customers. The…read moreperson's first name who wrote this latest review is also Michael, and Curtis applied my review to him -- but we have different last names! It's unfortunate that Curtis accused you of slander, Michael E. Bottom line for me is that my dishwasher was not under warranty, and I spent every penny of $616.75 on new parts without solving my problem.

Great experience where they went above and beyond providing service on the weekend. Showed up on…read moretime, professional, courteous and I explained what was wrong and the fix. Highly recommend!

Thanks to GilTech again. Our refrigerator mother board was malfunctioning. I called Gil, he came…read morethe next day. He ordered the part and came back to install the new board. Works great. Gil is awesome! Honest, reliable and works hard. Price is fair and he will not take advantage of you. You can trust him completely.

Jesse is a really nice family man who very respectfully let us know our stove was too old to order…read morethe conversion kit from gas to propane. I would recommend his services.

5 stars Jessie was very professional, he arrived early told me what was wrong with my oven. He…read moreordered the part and was able to get it sooner than he expected, so he came back and fixed my oven the same day. Thank you very much, we will definitely use his service in the future.

I have used Mike's appliance for about 15 years. They've…read morehelped me repair a refrigerator, a dishwasher and a garbage disposal. All experiences went well they arrived promptly gave clear written information about what was wrong with the appliance and what was required to fix it and then promptly ordered the parts and came back out to resolve the issues. I find the prices very reasonable and I really trust them.

I am submitting this complaint regarding the treatment of my elderly mother and the extremely poor…read morecustomer service we received from Mike's Appliances. I am very concerned that my elderly mother was treated unfairly and that an attempt was made to take advantage of her. During this situation, Mike made statements directly to us that were different from what he later reported to the company. When I contacted the company to address the matter and provide clarification, I was extremely disappointed by the way my concerns were handled. I specifically informed the representative that I have camera footage that supports what I am saying and provides evidence of the comments that were made. Despite this, the representative refused to acknowledge or seriously consider the evidence. Instead of listening to my concerns and reviewing the facts, she was rude, dismissive, and unwilling to properly address the situation. I called specifically to make a complaint and speak with a manager because I believe my mother deserves to be treated with honesty, respect, and fairness. It is unacceptable for an elderly customer to be treated this way, particularly when there is evidence available that could help establish what actually occurred. I am requesting that management take this complaint seriously, review the circumstances, and investigate the conflicting statements and the conduct of the employees involved. I am also prepared to provide the camera footage as evidence. I expect a response explaining how this matter will be addressed. I also expect my mother to be treated with dignity and respect throughout this process. Thank you for your attention to this matter.

Very responsive, they didn't actually do my project but I would still recommend them.read more

I have been using Jose for many years for all appliances even electrical - he is my main man to go…read moreto!! always on time reasonable - same day service usually. he is a 10

I called Jose appliance at 8:30 in the morning and he said he would be out in between 8-12 noon…read moretime. I texted him my address he requested and heard nothing in response. It is now 12:20 and I have heard nothing from him. I would not recommend his services since he hasn't responded or shown up to even give a quote. I wouldn't even rate him since he hasn't even responded.

Jose was very nice, came on short notice and stayed till I was happy with the repairs.read more

Daniel is great. Shows up, does the work, has solutions, goes out of the way to do a good job…read more These sound like the basic expectations you should have for any appliance service but sadly enough I've struggled to find a company that could cover the basics (one company said they couldn't do an oven install/removal, another company showed up a couple times then ghosted me). Really happy to find someone reliable.

Daniel was responsive, flexible, and efficiently repaired damaged washing machine, as well as…read morereplacing refrigerator water connection and a thermostat, all for a reasonable price for quick response after regular business hours.

They have great response and customer service. They didn't actually do my project but I would still…read morerecommend.

I am the owner of Fro-Yo Fever (Fro-Yo Delite) in Gilroy, and we recently had a refrigeration…read moreissue. Ron from Gold Coast answered the phone quickly, showed up at my door within minutes (literally), diagnosed the problem and put a band aid on the problem. Unfortunately, the issue will require replacement of our unit. Ron was honest and straight forward. Additionally, he checked out all of our refrigeration equipment (which we have a lot of) and our HVAC unit, taught us preventive maintenance to avoid future problems and is even bringing back some hard to find filters for us. This was my first experience with Gold Coast. We were lucky because he was in the area. Based on my one experience, Gold Coast has a new customer for life.

I highly recommend SmartFix Appliance Repair! Eli was incredibly responsive, arrived right on time,…read moreand provided prompt, thorough, and professional service. He quickly diagnosed the issue with my Thermador dishwasher and had it fixed within minutes! I really appreciated his knowledge, efficiency, and professionalism. It's refreshing to finally find someone who provides such great service from start to finish. I would definitely call SmartFix again for any future appliance needs!

Eli at SmartFix responded to my request very quickly. He was very knowledgeable and was able to…read moreidentify the issue quickly and accurately. I really appreciated his prompt response and expertise. Great service and highly recommended!

I request a quote on a Kitchen Aid Convection microwave that had stopped cooking. After the…read morediagnostic test, the microwave needed a control panel replaced. I considered my options to either repair or replace. Since it was a 12 year old microwave, I opted to replace it for a new one. He was was very thorough and I appreciate his patience.

He found a time that worked with my schedule, was able to fix the drain pump on my washing machine…read morein a timely manner. I appreciated that he had the part with him already. Thank you ! Now I can wash my clothes !